In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - provide insights into this research, with some dramatic, and telling revelations.
In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - provide insights into this research, with some dramatic, and telling revelations.
Lean IT is defined by Mike Orzen, a Lean Enterprise Institute faculty member.
Orzen will teach the Lean IT full-day workshop, May 17, in Chicago: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
This excerpt from the workshop slide deck also has questions for you to answer in order to have an information technology operation based on lean management principles.
Among other topics, the workshop will address how to apply lean startup thinking and behavior to every activity in every business function in any industry. The session also includes case studies and exercises.
Learn more about Mike, the workshop's benefits, and what past attendees have said about it here: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
XaaS -- Everything As A Service -- encourages us to take liberties if not leaps. In this discussion, we start describing Management as a Service (MaaS), an organized reaction to the decentralization of IT management in the face of ongoing change.
How to Create an Undisputable Service Management Business CaseITSM Academy, Inc.
Nina Segura, Metaspire Consulting and Jayne Groll, ITSM Academy
Does your ITIL / ITSM Program need more resources? A compelling business case, capturing both the quantifiable and unquantifiable characteristics of your proposed project, can help you secure the resources needed. Join us in this session, where we will provide you with an awareness of core tools, including Lean Six Sigma best practices, which can be leveraged for a solid, undisputable process improvement business case.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
As the role of IT adapts to meet the ever changing demands of business many organizations struggle to understand how they need to change. DBG has performed extensive research to identify a path forward for IT organizations, enabling them to re-establish themselves as strategic business partners.
Integrating Service Catalog with the Business - Rapid and Relevant SLAsAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=298
Business and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This video discusses how to get the most out of having a service catalog.
Commercial Design Considerations & Solectria Solutions Claude Colp
This 5 hour presentation assumes a general understanding of photovoltaic system design and electricity. Topics around string lengths, DC to AC oversizing and interconnection types and strategies lead the presentation with a continued focus on some of the newer NEC code requirements around the PV industry. Lastly the presentation gets into some smart inverter features, monitoring considerations and an overview and competitive analysis of the Solectria product line.
Lean IT is defined by Mike Orzen, a Lean Enterprise Institute faculty member.
Orzen will teach the Lean IT full-day workshop, May 17, in Chicago: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
This excerpt from the workshop slide deck also has questions for you to answer in order to have an information technology operation based on lean management principles.
Among other topics, the workshop will address how to apply lean startup thinking and behavior to every activity in every business function in any industry. The session also includes case studies and exercises.
Learn more about Mike, the workshop's benefits, and what past attendees have said about it here: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
XaaS -- Everything As A Service -- encourages us to take liberties if not leaps. In this discussion, we start describing Management as a Service (MaaS), an organized reaction to the decentralization of IT management in the face of ongoing change.
How to Create an Undisputable Service Management Business CaseITSM Academy, Inc.
Nina Segura, Metaspire Consulting and Jayne Groll, ITSM Academy
Does your ITIL / ITSM Program need more resources? A compelling business case, capturing both the quantifiable and unquantifiable characteristics of your proposed project, can help you secure the resources needed. Join us in this session, where we will provide you with an awareness of core tools, including Lean Six Sigma best practices, which can be leveraged for a solid, undisputable process improvement business case.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
As the role of IT adapts to meet the ever changing demands of business many organizations struggle to understand how they need to change. DBG has performed extensive research to identify a path forward for IT organizations, enabling them to re-establish themselves as strategic business partners.
Integrating Service Catalog with the Business - Rapid and Relevant SLAsAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=298
Business and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This video discusses how to get the most out of having a service catalog.
Commercial Design Considerations & Solectria Solutions Claude Colp
This 5 hour presentation assumes a general understanding of photovoltaic system design and electricity. Topics around string lengths, DC to AC oversizing and interconnection types and strategies lead the presentation with a continued focus on some of the newer NEC code requirements around the PV industry. Lastly the presentation gets into some smart inverter features, monitoring considerations and an overview and competitive analysis of the Solectria product line.
Banks must embrace the hybrid society’s
multi-cultural dynamics and face the
seismic shift in the traditional power that
once existed between companies and
customers.
Cloud Lending Solutions (http://www.cloudlendinginc.com) is a Market Leading End-To-End Loan Management Solution.
Cloud Lending Products :
CL Originate - Cloud-based Origination and Underwriting
CL Lease™ - Cloud Based Lease Servicing for Empowering Equipment and Vehicle Lessors
CL Marketplace - Peer-to-Peer Lending Software
CL Loan - Complete Loan Management Software for Financial Institutions
CL Collections - Cloud-Based Collection Application For Financial Institutions
About Cloud Lending Solutions :
Cloud Lending Solutions is a cloud-based, end-to-end lending platform delivering innovation to the global lending community. Unlike legacy technology platforms that are expensive to maintain and prevent agile response to market conditions, Cloud Lending Solutions’ clients take back control of their business by quickly implementing, extending, and digitizing the entire lending lifecycle. Cloud Lending Solutions’ single system of record is the market leading cloud solution supporting both consumer and commercial lending that scales for the needs of lenders of all sizes. Clients include banks, traditional finance companies, online lenders, and marketplace platforms.
Connect with us :
Website : http://www.cloudlendinginc.com/
Email : info@cloudlendinginc.com
facebook : https://www.facebook.com/CloudLending
twitter : https://twitter.com/cloudlending
linkedin : https://www.linkedin.com/company/cloudlendinginc
Using Business Architecture to Facilitate a North American Business Model at ...Daniel Lambert, M. Sc.
Presentation made by James Pickens, ERE Technology Strategy and Analytics Lead at the TD Bank, by Colin Leung, Manager – Business Management Technology at the TD Bank, and myself at BBC 2016 on Nov. 2 2016. For additional information please view the information on this webpage: http://biz-architect.com/building-business-capability-bbc-2016-from-nov-2-4-2016-in-las-vegas/
Building a Bank out of Microservices (NDC Sydney, August 2016)Graham Lea
From April 2014, Tyro Payments assigned more than half of it's Engineering team to developing and deploying a bespoke core banking system. Over the course of 18 months we shipped 21 new services and a new mobile app, as well as integrating with new external partners and Tyro's existing systems.
In this talk I presented a case study of the project, covering:
• the core tenets and some of the more interesting aspects of our architecture;
• why we were well positioned to use microservices for this greenfield work;
• the decisions we made that turned out well and the ones that didn't;
• security (we know a bit about that);
• testing (we do lots of it);
• deployment;
• how the system and the team is evolving.
Hi- tech Architecture and its pioneering architects, Norman Foster , Richard ...
Similar to Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage
Many organizations engage in initiatives to develop elaborate reference architectures, patterns and governance processes in an attempt to optimize their enterprise. They put significant effort into the upfront guidance of development teams, and then find themselves challenged to understand how closely an architecture matches the approved approach after the projects complete. Organizations must take a new approach to this problem!
Get ahead of the cloud or get left behindMatt Mandich
An enterprise cloud computing strategy results in:
Broad consensus on goals and expected results of moving select processes to the cloud
Standardized, consistent approach to evaluating the benefits and challenges of cloud projects
Clear requirements for the negotiation and monitoring of partnerships with cloud service providers
Understanding and consensus on the enabling and managing role IT will play in future cloud initiatives
Goals and a roadmap for transforming internal IT from asset managers to service broker
Daniel Jasník - ITSMF pro cloudové služby - AID2019ALVAO
Daniel Jasník má více než 15 let zkušeností v oblasti IT, z toho 7 let v ITSM. Nyní poskytuje své konzultantské služby Enterprise zákazníkům Microsoftu v EMEA region s cílem umožnit jim dosáhnout všech výhod, které Microsoft Cloud přináší, a to aplikováním Microsoft Modern Service Management přístupu.
2016-09-15 How To Improve Your IT Decision MakingErin Crowley
There are many approaches organizations use to help make key IT decisions –decision trees, rate of return, strategic analysis, TCO, ROI, etc. Which one is right for you and your organization? Each of these can be effective and have their respective merits. They also need to match your organization’s goals, culture, and capabilities.
Is your big data journey stalling? Take the Leap with Capgemini and ClouderaCloudera, Inc.
Transitioning to a Big Data architecture is a big step; and the complexity of moving existing analytical services onto modern platforms like Cloudera, can seem overwhelming.
The last 18+ months have proven to be like no other time in modern history, and it has had a profound effect on the supply chain in the manufacturing industry. This disruption has meant many restless nights worrying about supply chains, workforce agility, capacity planning, resource allocation, and much more for manufacturers. Manufacturers have realized that better planning and preparedness are crucial to adapting to the rapid changes in demand seen in today's current climate.
In this webinar, you will learn how to address these challenges head-on as we discuss how your organization can become more agile and scale to your specific business requirements and how Cloud ERP systems can support better planning and preparedness for what's next.
________________________________________
About The Presenter
Steve Canter - Director of Global Service Delivery
Steve Canter has over 25 years of experience in the information technology industry. Steve has been responsible for delivering solutions to many medium-sized and large companies in a variety of industries as a consultant and project manager. Steve also brings a unique perspective to SmartERP, having spent over ten years as the CIO for a manufacturing and distribution company. During that period, he also helped shape product and customer service strategy at Microsoft and Oracle as a member of several customer advisory boards.
Systems Management 2.0: How to Gain Control of Unruly & Distributed NetworksKaseya
You’d think that your networks are impossible to manage... But, we’ve seen worse.
We live in a new and ever-changing world of IT. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional:
All of your organization’s devices are no longer safely under the same network, making it difficult to manage devices inside and outside the firewall
You still rely on siloed solutions, which hamper your efforts to collaborate and treat all devices equally
Your users have drastically evolved, increasing the need for 100% uptime and secure access despite their location or device
Join Jim Frey, Vice President of Research Network Management for analyst firm Enterprise Management Associates (EMA), on September 12th at 11am PDT and discover:
The diversity and complexity in IT: The big picture
Cross-team collaboration and the drive to service orientation in IT operations
Integration and convergence across management tools, technologies, and practices
Unifying infrastructure management: Objectives and requirements for success
Understand the importance of having the Integration Strategy, Roadmap and Architecture that will drive and meet the Enterprise Digital Transformation goals and objectives.
The STATT (Strategic Technical Application Techniques and Tactics) methodology from Kellton Tech helps your organization to successfully lay down a Digital Reference Architecture that addresses
Digital Transformation Strategy and Roadmap
High-Speed IT of Digital Systems through DevOps
Multi-Speed IT Integration and Connectivity Architecture through CI/CD
Bi-Modal IT Considerations for Digital Innovation
Digital Reference Architecture Process, Methodology and Outcomes
Digital IT Trends - API based Connectivity, Structured and Unstructured Big Data Analytics, Micro-services and more
Similar to Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage (20)
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage
1. Indranil Guha
22nd April 2013
AGILE IT
RIGHT ARCHITECTURE AND SIMPLICITY TO GAIN COMPETITIVE
ADVANTAGE
2. Sluggish & Traditional IT
Complex Architecture and Design
Tightly Coupled System and their Functionalities
Too Many Silos, Proprietary Protocols & Interfaces
Complex & Expensive to Sustain and Upgrade
Availability ? Reliability ? Maintainability ?
Performance Issues? Slow Troubleshooting?
Lacks Automation, Process Orientation & Controls
Human Resource Intensive & Intense Dependencies
Poor Cost Benefit Ratios
High Turn-Around Times
3. Agile and Efficient IT
Supple and Quick to Deliver
Strategically Aligned – IT Strategic & Tactical Plans
Master & Blue-Printed Architecture
Modular and Loosely Coupled
Process Oriented, Workflow Based & Automated
Simplicity & Security is well Embedded
Well Thought of and Right Combination of:
Physical vs. Virtual
Insourced vs. Outsourced
On Premise vs. Cloud (Private, Public or Hybrid)
Training, Up-Skilling, Succession Planning
This IT - THINKS DIFFERENTLY !!
4. 3
1st Things 1st - Thought Transformation
COMMUNICATION: Does the FULL IT TEAM know your
vision?
ALIGNMENT: Do you think you are well understood?
BELIEF: Do they believe in your Vision & Roadmap?
Clear ROADMAP & Measurable BENEFITS?
QUICK WINS vs LONG-TERM GAINS
SHARE & REJOICE SUCCESS
REWARD: Change Agents & Key Drivers
Identify TACTICAL & TECHNICAL CHAMPIONS
Create MASSENGERS of the new era
5. 4
Architectural Revamp
Concept
PoC
RFPSelection
Project
Sign-Off
Core
Architecture
Team
(CAT?)
Form a Core Architecture Team
Architect Systems in-line with the BIG
PICTURE
But Design Loosely Coupled Subsystems &
Functions
A Well-Defined & Mature SDLC
Embed the Essential Components in Every
Subsystems
• Security
• Resilience
• High-Availability & DR
• Error Handling
• Monitoring Capability
• Elasticity
• Logging for troubleshooting – Time-Stamping
Ensure That This Team Visualizes
Functionalities
(not Servers, Databases & Applications)
6. 5
Building Blocks Towards Agile IT
AGILE IT
Enterprise Architecture
Modular Infrastructure, Application & Security - SOA
Infrastructure
Virtualize Servers – TCO, Provisioning Time, Asset Utilization
Virtualize Desktops/Applications – Mobility, Deployment,
Upgrade, Security
Virtualized & Tiered Storage – Interoperability, Performance,
Thin-Provisioning
Backup, DeDup & Archival – Faster Backup, Secure Data
Movement
Active-Active DR Capability – Resilience & Site Recovery,
Investment Utilization
ESB
Avoid Point-Point connection; Use a solid Middleware
Modularity
SDLC
Optimized SDLC, Faster & Consistent Service Provisioning
ERP, CRM, BI, EDMS & Workflow
Automation & Integration for enhanced Efficiency
7. 6
Strategic Plan
INPUTS
Corporate Strategy
Business Plans
Business Targets
Security & Threat Landscape
Risk & Compliance Requirements
Application Systems Robustness & Ability to Deliver Value
Degree of Current Automation & STP (Straight-Through-Processing)
Budgets & IT Costs
IT STRATEGY 3~5 Years
How IT will support the business in Agility, Innovation & Growth
IT Architecture – Internet, Extranet, Intranet, Security & Application
Systems – Keep, Upgrade, Replace
Integrate via Middleware – Avoid Point-to-Point
Infrastructure (Security, Network, Servers & Storage)
Resilience & DR Capabilities
Governance, Risk & Compliance
Process, Quality & Certifications
Skills Matrix, Training & Succession Planning
IT Career Path
8. 7
Tactical Plan
TACTICAL PLAN – This Year & Next
Cover Holistic View of People, Process & Technology
Key Initiatives/Projects Showing Current Pains & Expected Benefits
Investment Dashboard
Quarterly Breakdown of Investment Plan
9. 8
Policies, Processes, Work Instructions ….
IT Asset Lifecycle – IMAC-D
Distinguish Between:
• Policies
• Processes
• Work Instructions
• Checklists
• Guidelines
Policies Are Clear, Concise, Unambiguous & Addresses IMAC-D
Processes Exists for all Routine & Operational Activities
Work Instructions & Checklists are equally important
Apply PDCA approach for Continuous Improvement
10. 9
Modular Architecture
for Agile & Innovative Service Delivery
IDENTITYMANAGEMENT
B2B
Connectivity
(Web
Services)
PerimeterSecurity
B2C
Connectivity
(MPLS/3G
/4G-LTE)
B2G
Connectivity
(MPLS/3G
/4G-LTE)
IDENTITY MANAGEMENT
Perimeter Security
TELECOMPROVIDER&ISP
Offering
CommonInternationalThreatProtectionasaCloud
Service
CUSTOMERS & PROSPECTS (Marketing)
Voice
Recognition &
Finger-Printing
Push SMS &
Bulk eMail
Cloud Service
Location Based
Services
& Marketing
cloud Service
Tele-Sales &
Tele-Marketing
Cloud Service
RFID / NFC
Based Services to
Customers
Virtualized Infrastructure
for Agile Provisioning
ATM & Card Services
Modular Infrastructure
Risk & Compliance
Common Services from
Cloud
ServiceDeliveryChannels
TellerATM&POS
ProductSalesPhoneBanking
B2BKiosk
Mobile&InternetBanking
CRM & Market Support
Sales Support Cust Info Mgmt Campaign Mgmt Offer Structuring
Loans &
Collaterals
Credit
Assessment
Collateral
Management
Financial Management
GL, AR, AP, Fixed Assets
Budgeting,
Reconciliation
Regulatory Reporting
Performance
Management
MIS, Profitability by
Business Unit, Product
& Customer Segment
Risk Mgmt
Market,
Credit,
Operations,
Fraud
Detection
Core
Processing
Systems
Channel
Integration
&
Workflow
Mgmt
Information
Delivery &
Other
Systems
12. 11
Decision Making – To Spark Your Thoughts …..
• Is this Service Related To Your Core
Competencies? – If Not, Think….
• What Is the Cost & Effort to Provide This
Service? - If Substantial or Even
Considerable, Work Out the ROIs & TCOs….
• Is A Cloud Service Available? – Locally, In
the Region, Distant….
• Are There Any Governing Policies/Laws
That Inhibits? – Within Your Org or Local
• If Indicators Are Favorable - Go
13. 12
IT as a Service & Charge-Back to Business
IT Services & Service Catalog
Ensure to have all IT Service Delivery Processes well Documented
Have all Services Listed
Create an User Friendly IT Service Catalog with Service Costing
See which Services can be offered as a Self-Service
Have an SLA signed with the Business
Have relevant Under-pinning Contracts
Service Pre-requisites & Timelines - SLA
Generate Service-Reports by Department, by User etc.
Charge-Back the Business for the Services Offered
Ensure to Have the Services Delivered Efficiently and Cost Effectively
14. 13
Maturity Models & Certifications
IT Maturity – Evolve your IT
Reactive – Business decides; IT is Instructed to Fulfill
Collaborative & Proactive – IT is involved with Business
Predictive & Influential – IT predicts & influences Business
Service Oriented & Well Orchestrated – Agile IT
IT Costs are Charged-Back – IT has to be Competitive
Frameworks, Capability & Quality Certifications
COBIT
CMMI
ITIL
ISO – 20000, 27001, 10002
High Performance Delivered & Accredited !!