Class taken at IBA for Managerial Communicaiton Course. Talks about oral communication / non-written communication and talks about how one can hone their communication in an office environment. This presentation was supported with class assignments and videos. The contents are public, but would appreciate if you credit my name.

1. ORAL COMMUNICATION
The type you’ll do more at your work than reports or written emails

2. AT WORK / BUSINESS, YOU’LL SPEND
MORE TIME TALKING THAN WRITING
INFORMAL
• Most Oral Communication are
INFORMAL
• Person-to-person, to colleagues,
to boss, to suppliers, or clients
• Tips: Talk less, Listen more
• Advertise yourself and/or your
works as
FORMAL
• Certainly, some will be FROMAL
• Meetings
• Presentations
• Phone calls
• Online meetings
• Speeches

3. INFORMAL ORAL COMMUNICATION
We start with a group exercise

4. WHAT DO WE LIKE IN A SPEAKER?
• Voice Quality
• Audible, but not ‘loud’
• Clear words
• Style
• Blend of speed, pitch and volume
• How not to bore someone
• Word-choices
• Vocabulary of audience
• Catch-phrases
• Adaptation to audience need
• Combination of wording and phrasing
• Relevance
• What else matter
• Courtesy
• Wit
• Practical Examples
• Story / Development of the
momentrum

5. RECEIVER IS IMPORTANT
• Open communication process, but try to put the receiver first
• Be prepared to listen
• Keep an open mind
• Concentrate into the main direction
• Avoid distractions
• Be objective
• Do not dwell on a single point at the expense of others
• Do not stereotype

6. SO AS LISTENER, TOO!
• Good listening skills help everywhere
• Requires focus, patience and effort
• Genuity reflects
• Nod and/or repeat a few phrases
• Feedback – positive first
• Observe the non-verbal signs
• Objective is to come to a shared, agreed understanding

7. NON-VERBAL CUES
• Facial Expression
• Happiness, Sadness, Anger
• Surprise, Fear, Disgust
• Body movement and posture
• Leaning forward
• Sitting straight
• Comfortable
• Changing legs or posture
• Eye contact
• Looking at you?
• Looking sideways? Left, or right?
• Voice
• Not only what, but also how you say
• Tonality
• Touch
• Weak handshake
• Warm pat
• ‘ki khobor’ on shoulder
• Gender consideration
• Space
• Sense of space – Asian vs. European vs.
African
• Physical Space
• Space to express
• Rickshaw-ride vs. Walk – what to say
when?
• Gesture
• OK sign in Dhaka vs. Frankfurt
• Gestures to confirm

8. EXERCISE
Re-do the same exercise

9. HOW DO YOU STAND OUT

10. THE PERSONAL SHIFT
Making yourself the best weapon

11. YOU ARE DIFFERENT!
• Literacy rate in Bangladesh
• Percentage of people graduating
• Employment percentage
So, think of a larger picture,
larger than career,
think of a picture for your life!

12. YOU ARE A SHAPER
• In communication or even in presentation, you are a
Story-teller
Image-shaper
Connector

13. BELIEVE IN
YOURSELF

14. FEW TIPS
• Use language specifically adapted to audience – but don’t lose your
originality
• Articulate clearly, pleasantly, and without ‘like’, ‘uh’, ‘er’, or ‘OK’
• Speak correctly – but if you do a mistake, handle it honestly
• Employ body-language – to emphasize or de-emphasize your point
• If you get angry, do not respond – take a break, or stay silent before
responding
• Stay objective – but don’t lose the passion
• Be assertive – not aggressive

15. NEXT: FORMAL COMMUNICATION
MEETINGS
PRESENTATION
See you on Sunday, April 3rd, 2022