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THE WAY WE
DELIVER
A T R A I N I N G T E A M I N I T I AT I V E
COMMUNICATION & EFFECTIVE
COMMUNICATION
Communication happens when two parties talk
Effective communication happens when two parties not
only talk, but listen to each other carefully and one of
them gets the work done, ending either in a positive or a
negative outcome
The way we deliver
The way we deliver
The way we deliver
ACTIVITY TIME
- WITH INTEREST?
BARRIERS TO EFFECTIVE
COMMUNICATION
• LANGUAGE BARRIERS
• EMOTIONAL BARRIERS
• PERCEPTUAL BARRIERS
• POOR LISTENING SKILLS
The way we deliver
ACTIVITY TIME
SHOUT IT OUT!
&
RIDDLE
The way we deliver
The way we deliver
ACTIVITY TIME
PUSH/PULL
STEPS TO NEGOTIATE EFFECTIVELY
ACTIVITY TIME
COMPETE & COLLAB
The way we deliver
ACTIVITY TIME
ARM AND REVERSE
WRESTLE
BARRIERS TO EFFECTIVE
NEGOTIATION
•Assume a zero-sum world
•Approach negotiations as adversaries
•Restrict communication
•Limit negotiators’ ability find an optimal
solution
ASK YOURSELF
• What, exactly, is your own position?
• What, as close as you can get, is the other person’s
position?
• What might you settle for?
• What is the other person likely to want?
SPEECH!
The way we deliver
The way we deliver
The way we deliver
The way we deliver
ACTIVITY TIME
DEMO-DEMO
ACTIVITY TIME
RECTIFICATION
ACTIVITY TIME
FILL-O-RAMA
• Identify how often you use filler words
• Know which filler words you want to stop saying
• Slow down
• Don’t be afraid of silence
• Practice chunking
STEPS YOU CAN TAKE
ACTIVITY TIME
RATE OF SPEECH &
HOW FAST ARE YOU
The way we deliver
ACTIVITY TIME
DEAL WITH IT!
The way we deliver
PRONUNCIATION
Ed sheeran Hotel
Justin Beiber Icon
David Guetta Indusind
Armin Van Buuren Investigate
Jason Derulo Issue
Schedule Luxe
Bin Probably
Balance Prioritized
Coupon Session
Dispatched Screened
Elite UDIO
Encore Wednesday
Exceeded Insufficient
Expedite Cinema
Hamburger Avail
Additional Corporate
Cricket Concierge
PROBING
ACTIVITY TIME
WHAT’S IN MY POCKET?
TIPS TO PROBE SUCCESSFULLY
• Use a combination of closed ended as well as
open ended questions
• Use words like  How, What When, Which
• Use statements like 
- Could you tell me more about this?
- What happened when you tried to use it?
- How did you try to use?
The way we deliver
ACTIVITY TIME
FIND THE OBJECT
The way we deliver
TIPS TO MANAGE TIME
• Write down tasks somewhere
• Prioritize
• If you cannot do it on time, inform someone and ask for help
• Remember “Early to bed and early to rise, makes a person
healthy wealthy and wise”

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The way we deliver