2. COMMUNICATION & EFFECTIVE
COMMUNICATION
Communication happens when two parties talk
Effective communication happens when two parties not
only talk, but listen to each other carefully and one of
them gets the work done, ending either in a positive or a
negative outcome
17. BARRIERS TO EFFECTIVE
NEGOTIATION
•Assume a zero-sum world
•Approach negotiations as adversaries
•Restrict communication
•Limit negotiators’ ability find an optimal
solution
18. ASK YOURSELF
• What, exactly, is your own position?
• What, as close as you can get, is the other person’s
position?
• What might you settle for?
• What is the other person likely to want?
27. • Identify how often you use filler words
• Know which filler words you want to stop saying
• Slow down
• Don’t be afraid of silence
• Practice chunking
STEPS YOU CAN TAKE
36. TIPS TO PROBE SUCCESSFULLY
• Use a combination of closed ended as well as
open ended questions
• Use words like How, What When, Which
• Use statements like
- Could you tell me more about this?
- What happened when you tried to use it?
- How did you try to use?
40. TIPS TO MANAGE TIME
• Write down tasks somewhere
• Prioritize
• If you cannot do it on time, inform someone and ask for help
• Remember “Early to bed and early to rise, makes a person
healthy wealthy and wise”