Objectives :•To improve the communication skills•To make better use of the knowledge•To do your job well•To advance in your career
Why we communicateWe communicate to:•Share our ideas and opinions•Provide feedback to others•Get information from others•Gain power and influence•Develop social relationships
How you say what you say plays animportant role in communication
Communication can beclassified into two types•Verbal Communication•Non Verbal Communication
Verbal Communication :Verbal communication is one way for peopleto communicate face-to-face. Some of the keycomponents of verbal communication aresound, words, speaking, and language.Non VerbalCommunication :Non Verbal Communication can becommunicated through gestures and touchby body language or posture , by Facialexpression and eye contact
THE VOICEThe voice is probably the most valuable tool of thepresenter. It carries most of the content that theaudience takes away.There are three main terms used for defining vocalqualities:PaceVolumeTone
THE BODYYour body communicates different impressions tothe audience.People Not Only Listen To You, They AlsoWatch You.Body language includes…•Face•Figure•Focus•Territory•Tone•Time
Body language -faceFace includes:•Your expressions•Your smile or lack thereof•Tilt of the head; e.g., if your head is tilted to oneside, it usually indicates you are interested inwhat someone is sayingWhat message are you sending if someone ispresenting a new idea and you are yawning?
Body language –figureFigure includes:•Your posture•Your demeanor and gestures•Your clothes and accessories such asjewelryWhat message are you sending if you are dressedcasually at an important meeting?
Body language –focusFocus is your eye contact with others•The perception of eye contact differs by culture. For mostAmericans…•Staring makes other people uncomfortable•Lack of eye contact can make you appear weak or nottrustworthy•Glasses may interfere or enhance eye contactWhat message are you sending if you are looking at otherthings and people in a room when someone is speaking toyou?
Body language -toneTone is a factor of your voice•Pitch is the highness or lowness of voice•Volume is how loud your voice is•Emphasis is your inflectionWhat message are you sending if during adisagreement you start speaking very loudly
Barriers in Communication:•Unwillingness to say things differently•Unwillingness to relate to others differently•Unwillingness to learn new approaches•Lack of Self-Confidence•Lack of Enthusiasm•Voice quality•Prejudice•Disagreement between verbal and non-verbal messages•Negative Self Image•Lack of Feedback•Lack of Motivation and Training•Language and Vocabulary Level•Lack of Self Awareness•Unwillingness to Change•Lack of Interest in the Topic/Subject
Essentials Of CommunicationDo’s•Use precise, memorable and powerful words•Support your words with visual aids•Give examples•Eye contact•Active listening•Paraphrase•KISS – Keep it short and simple•Avoid interrupting•Appropriate facial expressions•Exhibit affirmative head nods
Essentials Of CommunicationDonts• Do not use technical terms and terminologies notunderstood by majority of people• Do not speak too fast or too slow• Do not speak in inaudible surroundings as you wont beheard• Do not assume that everybody understands you• Do not interrupt the speaker.
QUESTIONSKeep cool if a questioner disagrees with you. You are a professional! Nomatter how hard you try, not everyone in the world will agree with you!•Questions do not mean you did not explain the topic good enough, but that theirinterest is deeper than the average audience.•Always allow time at the end of the presentation for questions.•After inviting questions, do not rush ahead if no one asks a question.•Pause for about 6 seconds to allow the audience to gather their thoughts.•When a question is asked, repeat the question for everyone to hear.When answering, direct your remarks to theentire audience.To reinforce your presentation, try to relatethe question back to the main points.Answers that last 10 to 40 seconds work best.