Yem Sonetra is applying for the position of Senior Guest Relation Executive. She has over 8 years of experience in guest relations roles. Her experience includes serving as Senior Guest Relation at Sokha Hotel & Residence since 2014 and Supervisor Receptionist at New York Hotel from 2011 to 2014. She also worked as a Sales Supervisor at Meng Srun Construction Material from 2006 to 2011. Sonetra has a Bachelor's Degree in Business Administration from the National University of Management in Phnom Penh. She has strong computer skills and is fluent in Khmer and English.

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យ ៉ែម សូណេត្រា
YEM SONETRA
Address: #107E4, St 154,
Sangkat Phsar Kaandal II,Khan
Daun Penh, Phnom Penh,
Cambodia
Date of birth: 06/10/1985
Mobile: 010 500002
012 312 714
Email:sonetra008@gmail.com
Position Applied: Senior
Guest Relation Executive
CURRICULUM VITAE
EDUCATION
National UniversityofManagement,PhnomPenh,Cambodia 2008 – 2012
Bachelor Degree of Business Administration
Skill:Management
Ang Prey High School,Takeo, Cambodia 2003 – 2005
High School Diploma
WORK EXPERIENCE
SOKHA HOTEL & RESIDENCE 2014 – Present
Senior Guest Relation
Responsibilities:
 HandlingVVIP, VIP guest before check In until guest check Out
 Handling VIP guest and guest complain
 Greeting all guests and all patrons in a warm and welcoming manner of Hotel and
Residence.
 Listening directly with guests and relevant departments to ensure their well-being,
comfort, satisfaction and thatperfection of serviceis attained.
 Conversing with the Front Office System’s operation and to maintain the computer
disciplineatall times
 Listening closely with Housekeeping regarding room allocations, early arrivals, VIP
arrivals,group arrivals,
 Room changes, early departures, request for cots and any other accommodation
request
 Adhering to the hotel standards
 Dealing with guest's inquiries, problems or complaints in an efficient and
professional manner without determine (thing think) to the Hotel or Resort
and/or its reputation
 Build and maintain positiverelationshipswith all internal customers and guests.
 Anticipatetheir needs, handleguest requires,and solveproblems.
 Ensure directly welcoming, handling and Welcome, they arrive and greet them
when they check-In or check out; Assist and escort them to locations within the
hotel at their requests.
 Take special careof guest at all times
 Maintain a high level of products and services knowledge in order to:
- Understand guests’ needs and expectations and respond adequately
- Promote and explain sell excursions,services,facilities and specially product
knowledge and events in the hotel
 Counsel,guide and instructthem in the proper performance of their duties.
 Improve interpersonal and communication skills of the staff in order to develop
their ability to reach on customer satisfaction.
 Develop and maintain a team spirit as positive and dynamic cooperation with
colleagues,supervisors,teams and across department.
 Ensure strong efficiency of hand-over
 We areflexible
 Strong commitment
 We arefull of problem sold
NEW YORK HOTEL 2011 –2014
Position:Supervisor Receptionist
Responsibilities:
- Procedure check in, check out, reservation
- Show hotel room and provide full information to guests

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Note: Reference provided:
Mr. Eath Vanndeth:Duty Manager
Mobile : 017 241 144
Email : vanndeth@yahoo.com
Mr. MATH RAVY: Managerat New YorkHotel
Mobile : 012 381 409
Email : mathravy@yahoo.com
- Good communication with guest
- Take care and must be alert all guest’s requirement
- Inspection room before guest check in
- Prepare document
- Opera system
- Communication by email
- Assist guest when they have problems
- Escort guest and explain full information of hotel to guest
- Handling guest’s telephone
- Follow up the job that Front Office Manager had assigned.
Meng Srun ConstructionMaterial 2006 – 2011
Sales Supervisor
Responsibilities:
 Deal with supplier aboutproduction and payment
 Prepare marketing monthly expense, arrangement and estimate budget reports for
new
month to Manager and Financial team
 Check quality of production
 Work directly with Sale team for their request
 Control marketing stock and update stock
 Prepare payment for suppliers
 Deal with loyalty partners (find partner for special discount……)
 Monthly annual leavereport
 Prepare monthly annual leavereport and OT to HR
 Weekly report to Brandingmanger and Monthly report to Marketing Manager
 Some other task assign by linemanager
COMPUTER SKILLS
Typing (English and Khmer Unicode), Office Application (Word, Excel, PowerPoint, Outlook),
Internet & Email
LANGUAGESKILLS
Khmer: Native
English:Good