1. Aye Aye Thu
21 Thuka Street Insein Town Ship, Yangon Myanmar
Mobile: 09-2540-55189 Email: ayeayethu2009@gmail.com
Career Objective
To continue my career with an organization that appreciates the importance of its integrity,
motivation, creativity and personal skills. Using my abilities I want to synchronize my growth with
that of the organization.
To obtain employment as a Duty Manager using managerial acumen to ensure that all factors
in the hotel lead to the fulfilment of one common objective – customer satisfaction.
PERSONAL DETAILS
Name:- Aye Aye Thu
FatherName:- U Mg Htwe
Date of Birth:- 24.12.1980
Gender:- Female
Marital Status:- SINGLE
Occupation:- Jobholder
Languages:- Myanmar and English(Read, write andoral)
Academic Qualification
1. Bachelor of Arts, Yangon.
Personal Job Experience
1. Currentlyworkingas a Sales Executive at Waminn Group of Companies from 22-10-2015 till
date.
2. Havingexperience in HousekeepingDepartmentasa HousekeepingAttendantatGrand
Hyatt Doha as pre–OpeningTeamfrom22.03.2009 to 30.03.2010.
3. HavingexperienceroomscheckerandcoordinatoratGrandHyattHotel from April 2010
tillJuly31.2011
4. Havingexperience Housekeeping OrderTakeratSofitel AbuDhabi Corniche fromMarch10,
2012 until December25,2012.

2. 5. HavingExperience HousekeepingOrderTakeratOryx Rotana Doha from December27, 2012
to December29, 2013.
6. HavingExperience GuestRelationOfficeratKempinski Hotel NayPyi Taw from 10, June 2014
to October12, 2015.
MainDuties
1. To supervise the HKOperationsensuringthatthe Hotel standardsand proceduresare
fullyknownandfollowed.
2. To supervise thatall designatedroomsare preparedasperstandardsand accordingto
guestrequestandneeds.
3. To supervise thatall designatedpublicareaare cleanedandmaintainedasper
established standards, setupsandschedules.
4. To make dailyroomand publicare inspectionsasperdesignatedsectorandto report
any deviationfromstandardsetupsandmaintenance.Tofollow uponthe outof service
rooms.
5. To follow –upappropriate stocklevel forthe smoothrunsof the designated.HK
operationand to initiative accordingly.
6. To ensure properlinensupplyforthe designated floors.
7. To ensure a close co-operationwithfront office, engineering, F&Baswell asguest
relationregardingregularandespeciallyirregularguestrequest.
8. To offerassistance atany time inthe operationandmonitor,highlightandsuggested
improvementonanydysfunctions.
9. To ensure andperforma properuse of all the equipmentandpropertymanagement
System(PMS) tohave a perfectknowledge of the set-ups.
10. To have a complete knowledge of chemical productsandtheirproperandeconomical
use.
11. To ensure the strictcontrol of roomkeysand sectionkeys.
12. To keepall keyssignedoutina secure mannerandreturnthemat the endof the shiftto
the HK office
13. To assistinimplementingfocusandotherfinancial procedures.
14. To reportlostand foundprocedures.
15. To be aware of all VIPsvisitingorstayinginthe Hotel.
16. To ensure thatall guestenjoytheirstaybeingofferedthe finestpersonal services
17. To escort the guestratherthan pointingoutdirections
18. To ensure thatthe privacyof guestand the confidentialityof the informationis
respected
19. To manage any guestcomplaintina professional mannerbyowningit,resolvingittothe
guestsatisfactionandrecordingit.
20. To call the executivehousekeeperorassistanthousekeeperforadvice inseriouscasesor
it an approvedisrequired.
21. To reportall guestcomments/complaints.
22. To handle the guestrequestandtofollow upguesthistoryrecords.
23. To followupdailychecklists.
24. To respectschedules,termsandconditionsasagreedwithmanagement.

3. 25. To ensure thatall team membersare aware of outlettimingandpromote the internal
activitiesandevents.
26. To ensure thatall teammembersare updatedwiththe latestadministrative or
organizational,operational orotherchangesandnews.
27. To attenda dailyline upbriefingwiththe HK&laundryteama recapitulate taskand
activity.
28. To share dailyactivitieshighlightswiththe executivehousekeeper/assistantincluding
internal andexternal guestopportunities.
29. To provide andensure aproperuse of telephoneetiquetteasperHotel standards.
30. To developshelf motivationandperformance throughdailytrainingregular“refreshed”
courses.
Guest Relation Officer
Responsibilities;
Kempinski Hotel Nay Pyi Taw,Myanmar
 Ensure and provide flawless,upscale,professional andhighclassguestservice experiences
 Receive gueststothe hotel bygreetingthemwarmly,andattendingtotheirinquiriesand
alsoanswerinquirersoverthe phone.
 Informguestsof the servicesandaccommodationratesinthe hotel,make reservationsfor
guestsaccordingto theirneeds,andalsomake sure thatall reservationscancelledare
effectedimmediatelytoavoidconfusion.
 OccasionallyprovideguestswithTouraroundNayPyi taw
 Respondtoguestsneedsandanticipate theirunstatedones
 Expectand react promptlytoguests’requirementsandinquires
 Activelylistenandresolveguests’complaints
 Oversee andcoordinate all arrivalsanddeparturesof specialguests
 Coordinate andmanage communicationbetweenguestsandstaff andfollow uptoensure
complete service recovery
 Promote all amenities,conveniencesandprogramsoffered
 Reportissuesof maintenance andmalfunctioningappliancestothe managerfor quickrepair
inorder to ensure guestscomfortandsatisfaction.
 Greeted,registered,andassignedroomstoguests
 Processedguests’checkinsandoutsusingOperaSystem
 Handledpaymentsthroughcashandcreditcards
SalesExecutive
Responsibilities;
WaminnGroup of Companies
 Experience of territorial marketing,account managementandclientrelationsandretention.
 Writingdetailedsalesforecastreportforseniorcompanymanagers.
 Representedthe companyattrade fairsand exhibitions.
 Researchingthe marketforrelatedproducts.
 Communicatingnewproductstopotential clients.

4.  Arrangedclientdemonstration.
 Providedcustomerswithcompetitivequotations.
 Monitoringandreviewingthe performance of sales teams,toensure targetsare met.
 Responsible formonitoringsaleslevelsandpatternsonaweeklyandmonthlybasisto
identifyandpredictanypotentialproblems.
Training attend
1 Clean the public area and guest room as per five star standards.
2 Uses of chemical and equipment which is provided by housekeeping operations.
3 HousekeepingTeamLeader(supervisor) which isprovidedbygrandHyattDoha. For your future.
4 For the successful completion of “Train the Trainer “course of Kempinski Hotel Nay Pyi Taw.
5 Cross Exposure Training at Siam Kempinski Hotel Bangkok.
Extra knowledge
1. Computer Knowledge : Microsoft Office, Word, Excel, Power Point, Internet applications
And Hotel POS systems.
2. Skills : LedershipSkills,Strong Communication Skills,HardWorker,Quick
Learner,Punctual,Organize,Problems Solver Microsoft
office,Word,Excel,Power Point
Ref
Available upon request.
Acknowledge
I do hereby affirm that the preceding statements are true to the best of my knowledge belief that any
misrepresentation of facts or material omission thereof shall be cause of dismissal.
Yours Sincerely
____________
Aye ayethu