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Everybody working together
anatomy of a                              tweet

                          P&G (the soap in soap operas) cut TV ads by
                          44% last quarter, but increased internet
                          spending by 200+%. http://bit.ly/15X1x0
                          (via @clayshirky)
               wdowen, Sun 14 jun 21:39 via Search
anatomy of a                              tweet

                          P&G (the soap in soap operas) cut TV ads by
                          44% last quarter, but increased internet
                          spending by 200+%. http://bit.ly/15X1x0
                          (via @clayshirky)
               wdowen, Sun 14 jun 21:39 via Search

                          P&G (the soap in soap operas) cut TV ads by
                          44% last quarter, but increased internet
                          spending by 200+%. http://bit.ly/15X1x0

               cshirky 2:12 PM Jun 13th from TweetDeck
, Tue 16 Jun 10:54 via web


                                                          madebymany Tue 16 Jun 09:27 via web


                                                                1364
                        wdowen Sun 14 jun 21:39 via web




cshirky Sat 13 Jun 14:12 from TweetDeck                        1524
                                                          wethink Tue 16 Jun 09:27 via web
=   4,654


                   282
                   414
            1364


            1524    66

                   420
                   117
                    86   193

                   264
=   4,654
+ 19,400
                   282
                   414
            1364


            1524    66

                   420
                   117
                    86   193

                   264
=   4,654
+ 19,400
+ (43x4,564)          282
= 224,176             414
               1364


               1524    66

                      420
                      117
                       86   193

                      264
http://bit.ly/15X1x0
http://bit.ly/15X1x0




               ironic,
               isn’t it
mass-media: broadcasting controlled
messages to a pliable audience

scarce expensive professional top down
monopolistic fixed content product
mass-media: broadcasting controlled
messages to a pliable audience

scarce expensive professional top dowm
monopolistic fixed content product
mass-media: broadcasting controlled
messages to a pliable audience




                    nin g
scarce expensive professional authorative


               li
monopolistic fixed content product


       d   e c
daily reach (percentage internet users)
     facebook.com bbc.co.uk
20

15

10


5

0
                         Jan 2008              Jan 2009

     source: alexa.com
in 2005 8% of UK           48% of UK internet
internet users had a       users have uploaded
profile on a social        photos, 32% have
network                    uploaded videos
- in 2008 it was 35%


66% of UK internet         64m people use
users have read            flickr.com. They
blogs, and 25% have        upload 3m photos
created one                each day

source: McCann March ʻ08
online, as in the real world, people like to
do things together, for a common cause
social media: internet-based tools for
sharing stuff and organising activity

free shared open portable bottom up
rich mixed visual anyone service network
make


             share
use
If what we’re doing is right, and if we
give them the tools, young people will
do the marketing and organising for us
(and be better at it than we are)
everyone’s a media-owner
everyone’s a media-owner
people want to tell their own stories
everyone’s a media-owner
New spaces for young people

the rules of engagement
Build the story, layer by layer

(give activists and involved people tools and media to do
it for you, trust them to act for the common good)
More useful = more engaging

(“real engagement is when people do things you didn’t
ask them to”)
Make it personal

People trust institutions less and less, but want to be
valued and recognised members of communities
Connect to the wider web
Decentralise, release control

(“the social web is disruptive, but some members of the
SMT are still resisting”*)



 *@SteveBridger
is this your organisation?
Cut across silos
Share experience, budget, web team resource, more like
a network, bust out of silos, new roles (community
manager, digital advocate...), new structures
organise around campaigns,
       not functions
Integrate all services and
communication activities,
online and offline
offline   website   social web
Use open APIs, open source
software, modular development
frameworks, rich media
Video                              Mapping

                                                                                     Events
                                                                      Bus location
                                                                      Bus route
                                                                                              July 2009                     Bus timetable
                                                                                                                            Video classes
                                                                                                                            Video creation
                                                                                                     June 2009              Video editing




                                                  Bluetooth and MMS enabled
  Photos




                                               bus.vinspired.com
                                                                                                                 Bus blog

                                                                                                                    Blog

                                  Bus carbon                                                                            Blog
                                  calculator
                                                                                       Blogging

                                                                                        Video Blog


                                                          Tweet


                                                                  Tweet
Radio 1
Facebook groups and events
                                                     Tweet
‘Spot the bus’ competitions
                              Favour
                              chain
Inspiring a new generation -
the research shows what works...
...rich descriptions
...real people, real experiences
...in groups, with friends
...quick response



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      Mentor
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                        Review
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lifecycle of a volunteering opportunity
Discover
                            Advertise



                                                                Apply


               Create




                                                                      Accept




      Mentor
                                                        Participate
                        Review
                                        Record




lifecycle broken after search and apply
anatomy of a volunteering opportunity
Settings



                                       Prefer-
                                       ences           Identity          Location




                                                                               Viewed
                        Pics


            Videos
                                                                                    Rewards
                                                                Activities

         Ratings     Content


                                                                      Skills
              Reviews

                               Diary

                                            Groups
                                                            Friends




anatomy of a volunteer
Search


                  Collaborative
                      filter

                    Personal
                   preferences




                   +
                 Skills matching


                  Friend finding


                 Most interesting




creating a marketplace
serving the whole experience
rich inspiring descriptions
personal, secure
real people visible
tools for self-organisation
a two-way marketplace
connected to the wider web
open API
5. Everybody working together
a working trial to discover what works!
created with - and by - young people
make learnings available to the sector
one platform, benefiting all V programmes
everybody working together
“an online community, supporting youth-
led volunteering, virtual volunteering and
an interactive on-line market place where
young people can promote their skills and
interests to volunteer-involving
organisations, enabling a two-way
recruitment process”



Russell Commission report
Digital Demystified

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Digital Demystified

  • 2. anatomy of a tweet P&G (the soap in soap operas) cut TV ads by 44% last quarter, but increased internet spending by 200+%. http://bit.ly/15X1x0 (via @clayshirky) wdowen, Sun 14 jun 21:39 via Search
  • 3. anatomy of a tweet P&G (the soap in soap operas) cut TV ads by 44% last quarter, but increased internet spending by 200+%. http://bit.ly/15X1x0 (via @clayshirky) wdowen, Sun 14 jun 21:39 via Search P&G (the soap in soap operas) cut TV ads by 44% last quarter, but increased internet spending by 200+%. http://bit.ly/15X1x0 cshirky 2:12 PM Jun 13th from TweetDeck
  • 4. , Tue 16 Jun 10:54 via web madebymany Tue 16 Jun 09:27 via web 1364 wdowen Sun 14 jun 21:39 via web cshirky Sat 13 Jun 14:12 from TweetDeck 1524 wethink Tue 16 Jun 09:27 via web
  • 5. = 4,654 282 414 1364 1524 66 420 117 86 193 264
  • 6. = 4,654 + 19,400 282 414 1364 1524 66 420 117 86 193 264
  • 7. = 4,654 + 19,400 + (43x4,564) 282 = 224,176 414 1364 1524 66 420 117 86 193 264
  • 9. http://bit.ly/15X1x0 ironic, isn’t it
  • 10. mass-media: broadcasting controlled messages to a pliable audience scarce expensive professional top down monopolistic fixed content product
  • 11. mass-media: broadcasting controlled messages to a pliable audience scarce expensive professional top dowm monopolistic fixed content product
  • 12. mass-media: broadcasting controlled messages to a pliable audience nin g scarce expensive professional authorative li monopolistic fixed content product d e c
  • 13. daily reach (percentage internet users) facebook.com bbc.co.uk 20 15 10 5 0 Jan 2008 Jan 2009 source: alexa.com
  • 14. in 2005 8% of UK 48% of UK internet internet users had a users have uploaded profile on a social photos, 32% have network uploaded videos - in 2008 it was 35% 66% of UK internet 64m people use users have read flickr.com. They blogs, and 25% have upload 3m photos created one each day source: McCann March ʻ08
  • 15. online, as in the real world, people like to do things together, for a common cause
  • 16.
  • 17. social media: internet-based tools for sharing stuff and organising activity free shared open portable bottom up rich mixed visual anyone service network
  • 18. make share use
  • 19. If what we’re doing is right, and if we give them the tools, young people will do the marketing and organising for us (and be better at it than we are)
  • 20.
  • 23. people want to tell their own stories
  • 25.
  • 26. New spaces for young people the rules of engagement
  • 27. Build the story, layer by layer (give activists and involved people tools and media to do it for you, trust them to act for the common good)
  • 28.
  • 29. More useful = more engaging (“real engagement is when people do things you didn’t ask them to”)
  • 30.
  • 31. Make it personal People trust institutions less and less, but want to be valued and recognised members of communities
  • 32.
  • 33. Connect to the wider web
  • 34.
  • 35. Decentralise, release control (“the social web is disruptive, but some members of the SMT are still resisting”*) *@SteveBridger
  • 36. is this your organisation?
  • 37. Cut across silos Share experience, budget, web team resource, more like a network, bust out of silos, new roles (community manager, digital advocate...), new structures
  • 38. organise around campaigns, not functions
  • 39. Integrate all services and communication activities, online and offline
  • 40. offline website social web
  • 41. Use open APIs, open source software, modular development frameworks, rich media
  • 42. Video Mapping Events Bus location Bus route July 2009 Bus timetable Video classes Video creation June 2009 Video editing Bluetooth and MMS enabled Photos bus.vinspired.com Bus blog Blog Bus carbon Blog calculator Blogging Video Blog Tweet Tweet Radio 1 Facebook groups and events Tweet ‘Spot the bus’ competitions Favour chain
  • 43.
  • 44.
  • 45.
  • 46.
  • 47. Inspiring a new generation - the research shows what works... ...rich descriptions ...real people, real experiences ...in groups, with friends ...quick response How did vinspired.com stack up?
  • 48. Discover Advertise Apply Create Accept Mentor Participate Review Record lifecycle of a volunteering opportunity
  • 49. Discover Advertise Apply Create Accept Mentor Participate Review Record lifecycle broken after search and apply
  • 50. anatomy of a volunteering opportunity
  • 51. Settings Prefer- ences Identity Location Viewed Pics Videos Rewards Activities Ratings Content Skills Reviews Diary Groups Friends anatomy of a volunteer
  • 52. Search Collaborative filter Personal preferences + Skills matching Friend finding Most interesting creating a marketplace
  • 53.
  • 54.
  • 55.
  • 56. serving the whole experience rich inspiring descriptions personal, secure real people visible tools for self-organisation a two-way marketplace connected to the wider web
  • 59. a working trial to discover what works! created with - and by - young people make learnings available to the sector one platform, benefiting all V programmes everybody working together
  • 60. “an online community, supporting youth- led volunteering, virtual volunteering and an interactive on-line market place where young people can promote their skills and interests to volunteer-involving organisations, enabling a two-way recruitment process” Russell Commission report