1. Tyler Scott
NewYork N.Y.
Mobile: 347-834-5589
Desktop Support=Phone Support for over 1000 users/Connection issues/Reset password/Login Issues
Citrix-Support
Bloomberg Migrations/Bloomberg Phone Support/Trade Floor Support/Laptop/Pc Refresh
VMware-support
Helpdesk Support=Walked customer through problem-solving process. Install, modified, and repaired
computer hardware and software. Installing and configuring computer systems
Network Printer Support-Hp* Lexmark*Troubleshooting & repairing Network Cards/Printer
Cartridges/Configuring printer on network/changing toner/Ordered new parts/Rap up and renewal
Break-Fix Technician-Troubleshooting laptop/Desktop/ replacing parts an software issues
Active Directory Support=providing access for certain users.
Microsoft Windows/Mac Support-Win2000/Win XP/Win Vista/Win7/Win8
Microsoft Office-Microsoft Word/Excel/Outlook
Remote AccessService=Tight VNC/Remote Access
Documentation and Ticketing Software=Taking open tickets & reporting to client job site on foot,
fixing issue & moving on to next site./Taking open tickets & reporting to client job site on foot, fixing
issue & moving on to next site.
Advanced Windows OS troubleshooting/Experience with Enterprise AV (Anti-Virus)
Knowledge of Citrix /Open view/Peachtree/Blackberry support/ HIPAA training/trade floor experience
VMware/Cisco
WORK EXPERIENCE
(Go2itGroup)- Technician (Contract)
New York City, NY
March 2013-
-Present
• Migrating users to Windows XP/Win7
• Reconnecting users to virtual networks
• Mapping printers to computer
• Break fix technician/Installing OS/Testing Equipment
• Upgraded ram/tested equipment/Upgraded Motherboard
• Troubleshooting issues using ticketing software
• Ghosting/Network Ghosting
• Setting up Hubs/Cables/Migration
• Win98/Win2000/Win XP/Win7/Win8/Mac
(Hewlett Packard)- American International Group,INC (Contract)
New York City, NY
Contract temp/Information technology work Jan 1, 2013- Feb
27, 2013
• Ordering printer toner
• Sending and Receiving
• Troubleshooting issues with users
• Replacing printer toner
• Configuring wireless printers
• On call tech for printing/support/helpdesk/Mac/Pc
• Utilizing 3rd party software to Monitoring toner levels

2. (CITI BANK -RMS COMPUTER CORPORATION Ltd) (Contract) New York
City, NY
Contract temp/Information technology work Feb 2012-
March 2013
• Helpdesk for Citibank's private office printers
• Configuring IP printers
• Configuring wireless printers for 500 users
• helpdesk/desktop support-troubleshooting
• Configuring network for internet access
• Enterprise printer Mediation, Loading Palette's to send old printers back to company
EDUCATION: Chubb Institute ofTechnology May
2003 New York, NY
Degree: Information Technology/Networking Engineer/Desktop Technician/Support
Continued Experience
The Computer Merchant, Ltd.
Norwell, MA/NYC
Contract temp work February 2008(TEMP-
Contract (2009
• Desktop support/Hardware support
• Working in a groups of 10 -15 Setting up printers/configuring IP Address
• Software upgrades Clients
• Various Rollouts, Printers, CPU,Laptops
• Configuring wireless printers
• Configuring Microsoft Outlook/Blackberry
• Trading Floor Projects/Bloomberg 300 Users
• Active Directory
• Microsoft Outlook
Pomeroy IT Solutions/Davis Vision Medical Facility
Minneapolis, MN
Desktop Technician May
2007-May 2008
• Helpdesk Support, Troubleshooting Systems through Remote Access and (Tight VNC)
• Worked with internal departments and teams to resolve system issues
• Setup firewall protection/ TCP/IP Networks
• Maintained Incoming and Outgoing Email
• Setup Microsoft Exchange Server
• Setup Outlook for User's
• Active Directory
• File Transfer
Sage Software/Claimprocessor for medical facility's
Rochester, NY
Helpdesk/desktop support April
2007 May 2007
• Telephone support for users of EDI products and services
• Utilizing a web based enrollment application for electronic billing (Siebal)

3. • Analyze and troubleshoot customer problems
• Live call-handling environment
• Worked with internal departments and teams to resolve customer issues
OGI Systems Ltd/Diamond Analyzer helpdesk
New York, NY Helpdesk/desktop support
Dec 2005 June 2006
• Telephone support for users of OGI products and services
• Sending and Receiving
• Analyze and troubleshoot customer problems
• Live call-handling environment
• Third Party Software/Hardware
Fashion Institute ofTechnology
New York, NY
Instructional Computing Department May
2003 June2005
System/Network-Monitor /Networking Technician (TEMP-Contract)
• Maintained operating Systems, ghosted systems, Replaced broken hardware
• Active Directory Windows 98,2000,XP and MAC users
• Assisted students with sign in procedures
• Audio-Visual Engineer/Organizing and Setting up Equipment
• Updated Operating systems/Hardware/Software
• Created and closed user accounts
• Helpdesk for more than 200 Users
BUSINESS REFERENCES/Education Info
1. Pomeroy IT Solutions
MinneapolisOffice
Minneapolis, MN 55401
Phone: (800) 846-8727
2.TheComputerMerchant,Ltd.
95LongwaterCircle
Norwell,MA02061
Fax: (781) 878-4712
Phone: (800) 617-6172
3. Kathy Bieger
Hewlett Packard/Account Delivery Services
Ph: (203) 241-5056
T: 1-877-270-2420
Kathy.Bieger@hp.com
4. Intern for (ACS)

4. NYC Administration For Children's Services (ACS)
150 William Street, NewYork, NY10038.Phone: 212-341-0900
Mr. (Ojo) 347-533-1551
5. (RMS) COMPUTER CORPORATIONCITI BANK
1185 Avenue of Americas36th floor
New York, N.Y. 10036-1-212-840-8666 or Bill, 510-750-6451
6. GO2IT-GROUP
Internet based Company
Temporary work
26260 Center Ridge Rd,Westlake,OH 44145
(440) 471-8210
7. Chubb Institute oftechnology
West 27th Street, between 7th and 8th Avenues 10001-5992
212-659-2116