1. MARC SCHAFER
3598 La Jolla Drive Clermont, Florida 34711 (631) 413-8909 marcdartist@aol.com
IT PROFESSIONAL
Seek a position that allows me to utilize my technical expertise to contribute to a dynamic organization.
Broad based experience in high quality environments that require outstanding performance.
• Networking and server configuration, TCP/IP, 802.11 b/g/n/ac, Bluetooth, PDA and smart phone
configuration.
• Knowledge of PC setup and installation, rollouts, configuration and imaging. Experienced in
peripheral installs, data backup and software updates.
• Solid background in hardware and software installations, upgrades and troubleshooting.
• In depth knowledge of Microsoft Windows Operating System (2000, XP, Vista and Windows 7,8
and 10), Microsoft Office Suite (2000, 2003, 2007, 2010, 2013).
• Certified in HP, Dell and Lenovo, Comptia A+ Core and OS.
PROFESSIONAL EXPERIENCE:
Brighthouse Networks Orlando, Fl 2/2016- 6/2016
• Telephone support of and for cable television, VoIP telephone, and internet.
• Met and exceeded criteria for all facets of Technical Care Professional
Ion Computer Consultants/Cablevision, NY 11/2013 – 8/2014
• Responsible for the daily resolution of trouble tickets.
• Imaged and configured new and existing laptops and PCs.
• Involved with the testing and configuration of Windows and subsystems.
• Ensured TCP/IP (network) connectivity of all PCs and laptops that I worked on.
VLS IT Consulting/North Shore Long Island Jewish Healthcare 08/- 09/2013
• Participated in system wide upgrade and software migration.
Desktop Support/Configuration Specialist – DBI Staffing/Catholic Health Services 05/-08/2013
• Imaged and configured laptops, desktops and mobile computer workstations.
• Responsible to new and existing tickets using HEAT software on a daily basis.
• Deployed new equipment for new and existing network drops.
• Participated in system wide deployment of EPIC medical records software.
Technical Specialist – Barrister, per Diem employment 08/2011 - Present
• Responsible for printer and PC/laptop repairs, upgrades and imaging.
• Provided onsite support for corporate and private clients with a wide range of issues.

2. Desktop Support Specialist – Thomson Reuters, Hauppauge, NY 08/2011 – 12/2011
• Troubleshot and repaired Microsoft Office after Global Email Migration from Outlook ’03-‘07.
• Worked with end users to resolve connectivity and performance issues.
• Used Service Manager / Remedy software.
• Escalated tickets and assigned tickets to proper resolver groups.
• Used knowledge of network operation and LAN/WAN configuration to troubleshoot end user
issues.
• Created issue resolution spreadsheets for management review.
Technical Support Specialist – Native Staffing 09/2010 - 05/2011
• Provided support for clients all over Long Island and Queens, NY.
• Installed, set up and maintained commercial grade Lexmark printers.
• Ensured network connectivity, assigned static IP.
Desktop Support – Thomson Reuters, Hauppauge, NY 02/2010 - 08/2010
• Responsible for Software release testing, imaging and configuration.
• Provided Network and VLAN testing (Citrix).
• Used token protected VLAN connections.
Configuration Technician – Siemens 07/2009 - 12/2009
• FAA printer installs and training.
• Installed commercial printers and trained staff on printer use.
Desktop Support – MetLife – Melville, NY 06/2009
• Software configuration and physical set up of new Dell Personal Computers and laptops.
Lead Technician – Chase Bank – Miller Place, NY 05/2009
• Responsible for the successful removal of existing Washington Mutual assets and the installation
and configuration of JP Morgan Chase hardware and proprietary software during the branch
conversion.
Configuration & Repair Tech – Future Tech Enterprises – Holbrook, NY 02/2008 - 02/2009
• Completed major rollout (3,000 laptops) for client.
• Repaired older existing Lenovo laptops.
• Imaged and upgraded new and existing PCs and laptops.
• Maintained network connectivity for all clients (TCP/IP, VLan).
Computer In-Store Repair Agent – Best Buy Geek Squad – South Setauket, NY 2007 - 2008
• Responsible for PC repairs, troubleshooting, customer service and retail sales.
Owner/Technician – Gaming Fix Inc. 2004 – present
• Custom computers and in-home repair.
• Training customers to use PCs properly.
• Custom builds and upgrades. High end gaming PCs.
• Applied skills and experience with system operations, hardware and software.

3. EDUCATION AND CERTIFICATIONS:
HP and Lenovo Certification
A+ Certification Training
BOCES Technical Center – Oakdale, NY
• Courses included hardware and software installs, basic networking, maintenance, upgrades,
repairs and troubleshooting.
Certificate training for PC upgrades, Maintenance and Security
• Courses included hardware, software, applications and their associated configurations.
Bachelor of Arts – State University of New York at Plattsburg