1. Tumaini Criss
Dallas,Texas
(214)730-3356
Tumaini08@gmail.com
It is my understanding that yourcompany is seeking a customer service professional with a proven track record of
maintaining exceptional customer service while adhering strictly to the policies and procedures put in place by the
company while constantly receiving positive feedback. If that’s the case,please accept my attached resume for your
consideration.
In the past 9 years I’ve provided customer service in the administrative, call center, retail, real estate and hospitality
industry.My primary roles consisted of processing payments,clarifying policies and procedures to customers to
resolve any questions or complaints they may have, training, and participating in calibrations for the new hire
classes.I’ve proven to be reliable with my 99.4% out of 100% score for adherence and availability in the years of
2014 and 2015. I’ve also scored a perfect score of 100% thru the first half of 2016 for attendance and quality
assurance surveys.Iam experiences in many different software programs and systems and with a little training I,
able to retain and execute the policies and procedures for the company. I have the ability to establish rapport with
clients while exceeding sales quotas,and I’m reliable and driven, with strong time management and prioritization
abilities.
I believe my background and qualification would make me a perfect fit for your company. My resume provides
more detail on my experience and accomplishments. Please contact me to discuss this position further. I look
forward to the opportunity to meet with you and discuss how my strength can be an asset to your team. Please feel
free to contact me via phone or email at your earliest convenience.