1. 3313 E. 26th
Ave., Vancouver, B.C. V5R 1M1
Cell: 604.318.2258 Email: alan.chou@compucom.com
Education
Simon Fraser University
Bachelor of Science, Computing Science and Mathematics Joint Major June 2013
 Concentrations: Networking Protocols, Web Design, and Java Programming
Qualifications
 Cisco Certified Technician, Routing and Switching, TelePresence
 CompTIA Network+, A+, Server+, PDI+ certified
 Various certifications on IBM/Lenovo, HP, Dell, Xerox, and Lexmark Hardware/Software
 7+ years of full time field/Deskside support technician for Compucom (previous Getronics) performing
hardware and software support on Windows 7 and Windows Server
 Experienced with VPN, DNS, DHCP setup, and Access point installation and configuration
 Proficient with MS Office, MS Exchange
 Excellent problem solving and troubleshooting skills for identifying and resolving problems
 Thrive in a fast-paced environment and meet/exceed customer expectations
 Currently pursuing Cisco Certified Network Associate Certification
Work Experience
Compucom Canada Co.
Desk side Support Technician (Bank of Montreal) 2008 – Present
 Participated in a network migration project to move 100+ users to a new office location; coordinating with
the IT manager, HR manager, Project managers, Network Administrators, and Network Analysts; the
responsibilities including assisting in designing new network infrastructure to facilitate new office floor plans,
constructing VLAN settings information and port mapping solution for various department, and
troubleshooting the physical network drop connectivity to confirm correct IP is leased
 Support 200+ users in the Vancouver Downtown office for their laptops and desktops running Windows 7
and Office 2010
 Provide technical support on new system deployment and implementation including Servers, Routers and
Switches, and Printers
 Act as a liaison between the clients and IT team to setup new users in Active Directory, configure new email
accounts in Microsoft Exchange, and troubleshoot all other concerns that they have with their
Hardware/Software provided by BMO
 Image and install workstation operating system and software, backup and restore user data, and setup and
configure VPN and wireless network settings
 Troubleshoot incidents and service performance issues, and provide remote and local workstation
configuration and administration and end user support when required
 Coordinate migration project of Windows XP to Windows 7 upgrade and execute them; outline processes
and procedures and provide end user training as needed
 Answer incoming phone calls, provide desk side support and handle walk-in questions in a courteous and
friendly manner
 Evaluate cost effectiveness of adopting the new technologies, and make recommendation to the use of new
hardware and software

2. AlanChou
Field Service Technician 2008 – Present
Petro Canada, Shell
 Lead technician for province-wide 150+ gas stations System Upgrade Rollover Project: coordinating rollover
schedules and performing mission-critical software/hardware upgrades on POS and Back Office systems
 Provide day-to-day POS Hardware/Software support including PC, printer, and all other peripherals
Great West Life/London Life, Starbucks Office
 Participate in Windows upgrade project from XP to 7; perform data migration to new systems and ensure all
data is properly migrated, and provide new system training after the upgrade
 Troubleshoot corrupted operating system and defective hardware; perform system reimage, data backup and
restore, and software installation as needed
General Duties
 Other accounts including Home Depot, Shoppers Drug Mart, Sports Check, and Tim Horton’s etc.
 Facilitate remote helpdesk support to troubleshoot and test specialized hardware/software deficiency
including Servers, Routers and Switches, and Workstations
 Troubleshoot and repair various type of printers including DesignJet Plotter, Multifunctional, Color LaserJet,
InkJet, and Mono LaserJet.
 Monitor and respond to customer identified technical requirement, document and resolve the findings
 Managing inventory; compile and submit reports on assets at Compucom using Clarify/Clearvision GUI
 Providing on-call support on a scheduled basis for 24hrs support and ensure urgent technical issues are
resolved in a timely manner
Additional
 Language: Fluent in Mandarin
 Interests: Snowboarding, Basketball, Movie viewing, and Practice Chinese Calligraphy