Narayana Murthy M has over 10 years of experience in information technology roles. He currently works as a Desktop Support Engineer for Toyota Tsusho Network Integration India Pvt. Ltd. Previously he held IT roles at Prestige Oakwood Residences Asia Pacific and Value Point Info Services providing technical support, software installation, and troubleshooting hardware and network issues. He has skills in Windows, Office, networking, security, and various applications.

1. CURRICULUM VITAE
NARAYANA MURTHY M
Mobile - 9740248313 E-mail: murthy_m1985@yahoo.co.in
OBJECTIVE:
To build a career that is enriching in terms of inputs, which provides ample scope for employing my
abilities to achieve constant advancement and seeking a position to utilize my skills and technical
abilities.
WORK EXPERIENCE DETAILS:
• Worked in Taurus Hard Soft Solutions Ltd as Customer Support Engineer – 3years
• Worked in Value point Info services. (PVT) LTD 2007 to 2013 April. Technical Support
Executive.
• Worked PRESTIGE -OAKWOOD RESIDENCE Asia Pacific LTD. 2013 to 2014 June I.T
EXECUTIVE
• Presently working with Toyota Tsusho Network Integration India Pvt. Ltd. as a Desktop support
Engineer –December 2015 to till the date.
CAREER HISTORY:
Toyota Tsusho Network Integration India Pvt. Ltd. as a Desktop support
Engineer –December 2015 to till the date,
Client for (TOYOTA TSUSHO INDIA PVT.LTD Bidaai) Reporting to the Team Lead
Accomplishment
• Supports local and remote users' needs, requests, and issues within established standards.
• Provide first level and advanced support to troubleshoot and resolve desktop and Laptop
hardware and software problems. Client like Microsoft Outlook
• Resolve network and application password issues.
• Attend team and project meetings as assigned.
• Track company assets through approved asset management procedures.
• Participate in project teams as assigned including planning, testing, and implementation.
• Access permission, management of network shared folders & files
Operational Responsibility, ERP Application Beehive &SAP
• Deaokin Software manually script need to run and take the backup and file need to move

2. • Creating users and groups and assigning permissions (2003& 2008 server).
• Wi-Fi access point Net gear Zscalers proxy protection Application .Barcode Printer application
Scams & SAP B1
PRESTIGE -OAKWOOD RESIDENCE Asia Pacific LTD. 2013 to 2014 June
I.T .EXECUTIVE
Accomplishment
• Handling all DL380e Gen8 Window 2008 server ,
• Installation, configuration, Monitoring, and administration of coordinates the distribution of
client/server software and service packs like antivirus and Windows
• Installation and configuration of Domain controllers, Active Directory administration and
management ADS mail and user profile configuration
• DATA Backup server HP Autoloader Library MSL2024 daily backup
• Tape backup manually LTO 4 Symantec backup utility
• O/S troubleshooting ,Windows 7 ,windows Xp ,windows 8
• IT Portal email ID configuration and all types of network printers issue maintaining
Complete network.
• WINHMS ERP Application DATA Base SQL 2008 server, file server. Tata Wi-Fi Ruckus
7025 AP device issue network monitor script file updating and executive file in Data base.
• Basic VMware installation and access through VSphere client server.
• NEC EPbx and call manager CCTV DVR monitoring through network.
• Night audit report monitoring Wi-Fi usage report
• HP2150 switch unmanaged 70 POE switch.
• DVR CCTV IP based camera data record monitoring.
• Conference meeting setup and password in generating freedom server.
• Guest VPN client access trouble shooting and Wi-Fi issue.
• Telephone Management EPBX server for telephone connection.
• Nexus controller of Door Access vanguard Device taking backup database every month
scheduled & Winhms applications entire site.
Value point Info services.( PVT ) LTD 2007 to 2013 April
Technical Support Executive Total Experiences: 5.5years
Client(1): Huawei Technology PVT LTD.
Accomplishments
Operational Responsibility & Function: Problem resolution technician responsible for resolving
Hardware & Operating system problems for Desktop’s & HP Servers. Operating system installations
and upgrades. Re-imaging Desktop and Laptops using Norton Ghost
• Handling all type of Laptop calls, debugging the hardware issues
• Trouble shooting Able to configure TCP/IP in Windows 2000, Windows XP & windows 7,
Windows 2003

3. • Network. Maintaining & managing all type of local & network printers
• The entire site &ON Site support through remote Application & Lotus mail client configuration
and VPN client Think client machines installation.
• IT portal Email ID Request and Mail Client like Microsoft Outlook, Outlook Express & Lotus
notes
• Support Video Conference for all process in Wide Area Network
Client(2): Resident Engineer for Tejas Network (P) Ltd :
• Maintaining & Managing all HP, Dell & IBM Desktops
• Laptops with Windows XP & Windows 2000 Operating systems.
• Participating in Domain Architecture. Installing & troubleshooting basics
• development & database software’s Handling Helpdesk Activities,
• Resolving the problems through remote by net meeting (conf) services & utility,
• Managing & Maintaining network & local printers, Configuring & Troubleshooting E-Mail
Client like Microsoft Outlook, Outlook Express
• Cisco IP Phone configuration and monitoring
• Setting up lab network topologies. Handling Security level activities, Etc...
Client(3):Resident Engineer SBM Head Offices Bangalore .
Handling all type of Laptop calls, debugging the hardware issues
• Trouble shooting Able to configure TCP/IP in Windows XP & windows 7, Windows 2003
• network. Maintaining & managing all type of local & network printers
• Web conference meeting managing
• Cisco IP Phone configuration
• Network support and Desktop Issue
• Core bank application EMSI
• Video Conference meeting arrangements
Client(4): Resident Engineer INTEGRAAPPARELS Bangalore
Helpdesk Application Advent managing and timely call tracking reports
Managing 100 desktop, 20 Laptop and 3 Network Printers
Trouble shooting Able to configure TCP/IP in Windows XP & windows 7, Windows 2003
Maintaining & managing all type of local & network printers
Operational Responsibility, ERP Application stage 5.0 version Installation and
Taurus Hard Soft Solutions Ltd as Customer Support Engineer
Accomplishments

4. Responsibilities : Customer Support Engineer.
Activities : Systems Administration, Customer Support.
Tools : Computer Hardware & Microsoft Platform.
Resident Engineer for Indian Institute of Science through Taurus Hard soft solutions
Handling all type of desktop calls, debugging the hardware issues & troubleshooting, Able to configure
TCP/IP in Windows 2000, Windows XP & Windows 2003 network. Maintaining & managing all type
of local & network printers in the entire site...
COMPUTER KNOWLEDGE:
• JCHNP (Jet king Certified Hardware & network Professional) Jul-08
• MCP (Microsoft Certified Professional) Microsoft Certification ID : 11134367
EDUCATIONAL QUALIFICATIONS:
• BSc Information Technology from Kuvempu University Bangalore in 2012.
• PUC Kendra vishwavidyala July-2008.
• SSLC BKS High School, Bangalore Mar-06
SUMMERY OF SKILLS & KNOWLEDGE:
• Operating Systems Known: Windows XP, Windows 7&8, Windows 2000
Professional,2003,2008server
• Office Automation Tools : MS-Office 97, MS-Office 2010,MS-Office XP, MS-Office
2003,
• Helpdesk tool care pack
PERSONAL PROFILE:
Name : Narayanamurthy.M
Date of Birth : 05-10-1985
Sex : Male
Known Languages : English, Kannada Telugu, Tamil, Hindi
Fathers Name : Muniratham .C
Permanent address : # 46 6th
cross Anjenya temple, Street vasathanagar
Bangalore-560052.
DECLARATION:
I hereby declare that the above information is true to the best of my knowledge. Given an opportunity I
leave no stone unturned until I draw your best impression.

5. Place: Bangalore Yours faithfully
Date: (Narayana murthy .M)

6. Place: Bangalore Yours faithfully
Date: (Narayana murthy .M)