Nonverbal communication


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Nonverbal communication

  1. 1.  Introduction ( the importance of nonverbalcommunication) How appearance communicates How Body Language communicates How silence, time, and space communicate
  2. 2. Is it possible to communicate withoutwords?Studies show that over half of your messageis carried through nonverbal elements: Your appearance Your body language The tone and the pace of your voice.
  3. 3. We know the importance of “firstimpression”But first impressions happen everytime weinitiate the communication.Before someone processes our verbalmessages, She has taken in our appearance, Registered our enthusiasm and sincerety Noted our tone of voice and processed allinto nonverbal message.
  4. 4.  If the message reinforce the content ofverbal one, it means we send a powerfulmessage. If the two messages do not match, theymay cancel each other and that means nomessages delivered. Nonverbal communication part of thistraining is for learning how to create apowerfull nonverbal message that willsupport your verbal content.
  5. 5. We also communicate nonverbally---without words. Sometimes nonverbalmessages contradict the verbal: oftenthey express feelings more accuratelythan the spoken or written language.
  6. 6.  Effect on written messages Effect on oral messages
  7. 7. First impression includes: Dress & grooming Voice Handshake Eye contact Body posture
  8. 8. Positive first impression makecommunications much easier and morecomfortable.Negative first impressions can cut off arelationship before it gets started.Many people give up rather than trying toreverse the other people’s negativeimpression.
  9. 9.  Accent, Monotone and weak voice, poorvocabulary Cold, limp handshake Lower quality, with inappropriatecoloures, messy dressing style, dirty shoes Seldom eyecontact Poor posture, bad hygiene creates abarrier.
  10. 10. The format, neatness, andlanguage of a written messagesends a nonverbal message tothe reader.
  11. 11.  Personal Appearance Appearance of surroundings
  12. 12. Depth of knowledge: in the area ofexpertise This refers how well you know yoursubject? How well do you know your company? Does the depth of your knowledge projectcredibility and command respect fromyour employees or do they say “I could doher job as well as she can” As a part of your image learn your job,company, industry, firm’s policies,personnel
  13. 13. Breadth of Knowledge:This area deals with your ability toconverse with others in fields ofoutside area of expertise.The latest development in worldevents?Popular books and movies?Arts? Hobbies? Different interestareas?Touristic experiences?
  14. 14. For increasing breadth of your knowledge itis recommended: to spend the nonproductive time asdriving, doing home responsibilities withlistening radio, watching TV plus readingweekly magazines, reading daily newspapers and min. 4different books yearly and interacting with others, listening to them
  15. 15. Facial ExpressionsGestures, postures, and movementSmell & TouchVoice & Sounds
  16. 16. The face is one of the most reliableindicators of a person’s attitudes,emotions & feelingsBy analysing facial expressions,interpersonal attitudes can be discernedand feedback obtained.Some people try to hide their trueemotions. The term Poker Face describesthem.
  17. 17. Common facial gestures are:Frowns: unhappiness, angerSmiles: happinessSneers: dislike, disgustClenched jaws: tension, angerPouting lips: sadness.
  18. 18. Windows of the soul, excellentindicators of feelings.Shifty eyes, beady eyes and look ofsteel demonstrate awareness.Honest person has a tendency to lookyou straight in the eye whenspeaking.At least listeners accept it like that.
  19. 19. People avoid eye contact with other personwhen an uncomfortable question asked.Try to reduce tension and build trust ratherthan increase tension.The raising of one eyebrow shows disbeliefand also shows surprise.People are classified as right lookers andleftlookers. Right lookers are moreinfluenced by logic and precision, leftlookers are found to be more emotional,subjective and suggestible.
  20. 20. Body language and nonverbalcommunication are transmitted throughthe eyes, face, hands, arms, legs andposture (sitting and walking)Each individual, isolated gesture is like aword in sentence; it is difficult andisolated dangerous to interpret in and ofitself.Therefore consider the gesture in the lightof everything else that is going on aroundyou.
  21. 21. Tightly clenched hands usually indicate thatthe person is experiencing unduepressure.It may be difficult to relate to this personbecause of his tension and disagreement.Superiority and authority are usuallyindicated when you are standing andjoining your hands behind your back.
  22. 22. Rubing gently behind or beside theear with the index finger or rubbingthe eye usually means the otherperson is uncertain about what youare saying.Leaning back with both handssupporting the head usuallyindicates a feeling of confidence orsuperiority.
  23. 23. Cupping one or both hands over themouth, especially when talking, maywell indicate that the person istrying to hide somethingPutting your hand to your cheek orstroking your chin generally portraysthinking, interest or consideration.Fingers bent across the chin or belowthe mouth most often shows criticalevaluation.
  24. 24. Crossed arms tend to signaldefensiveness. They seemingly actas a protective guard against ananticipated attack or a fixedposition which the other personwould rather not move.Conversely, arms open and extendedtoward you generally indicateopenness and acceptance.
  25. 25. Crossed legs tend to seem disagreement.People who tightly cross their legs seemto be saying that they disagree withwhat you are saying or doing. If thepeople have tightly crossed legs andtightly crossed arms, their innerattitude is usually one of extremenegativity toward what is going onaround them. It may be difficult to getagreement.
  26. 26. Sitting with your legs crossed andelevated foot moving in a slightcircular motion indicates boredom orimpatience.Interest and involvement are usuallyprojected by sitting on the edge of thechair and leaning slightly forward.Generally, people who walk fast andswing their arms freely tend to knowwhat they want and to go after that.
  27. 27. People who walk with their shouldershunched and hands in their pocketstend to be secretive and critical. Theydon’t seem to like much of what isgoing on around them.Dejected people usually scuffle alongwith their hands in pockets, headsdown, and shoulders hunched over.People who are preoccupied or thinking,usually walk with their heads down,hands clasped behind their backs andpace very slowly.
  28. 28. Certain combinations of gestures areespecially reliable indicators of aperson’s true feelings. Thesecombinations are clusters.Each gesture is dependent to others,so analysis of a person’s bodylanguage is based on a series ofsignals to ensure that the bodylanguage clearly and accuratelyunderstood.
  29. 29. Several gestures indicate openness andsincerety Open hands, unbuttoned coal or collar, leaning slightly forward in the chair, removing coat or jacket, uncrossing arms and legs, moving closer
  30. 30. When people are proud of what theyhave done, they usually show theirhands quite openly.When they are not often put theirhands into their pockets, or hidebackWhen people show signals of opennessthat means they are generallybeginning very comfortable in yourpresence which is good.
  31. 31. People who are defensive usually have a rigid body, arms or legs tightly crossed, eyes glancing sideways or dartingoccasionaly. minimal eye contact lips pursed, fists clenched and downcasthead
  32. 32. Evaluation gestures say that the otherperson is being thoughtful or isconsidering what you are saying.Sometimes in a friendly way sometimes inan unfriendly way.Typical evaluation gestures include tilted head, hand to cheek, leaning forward and chin stroking
  33. 33. Sometimes evaluation gestures takeon a critical aspect.The body is more drawn backThe hand is to the face but the chinis in the palm of the hand with onefinger going up the cheek and theother fingers positioned below themouth.This is generally an unfavorablegesture.
  34. 34. To gain time for evaluating the situationpeople use cigarette or pipe smokinghabits, removing eyeglasses.A final negative evaluation gesture isdropping his eyeglasses to the lowerbridge of noise and peering over them.This gesture usually causes a negativeemotional overreaction in otherpeople.
  35. 35. These negative emotions arecommunicated typically by:Sideways glancesMinimal or no eye contactShifting the body away from thespeakerTouching or rubbing the nose.
  36. 36. When a person do not want to look at you itcould mean he is being secretive, hasprivate feelings in opposition to what youare saying or hiding something.A sideway glances means suspicion anddoubt.Shifting your body from someone means youwish to end the conversation, meetingetc.Touching nose may indicate doubt orconcealment
  37. 37. Readiness is related to the goal-oriented high achiever with aconcern for getting things done.It communicates dedication to a goaland is usually communicated bysitting forward at the edge of achair.This may negatively give theappearence of being overly anxiousalso.
  38. 38. Clearing one’sthroat,Chain smoking.Covering themouth withhand,Tapping fingersWhistling,Jingling pocketchangeFidgetingTwitching lips orface
  39. 39. These unproductive feelings are usuallyconveyed by the Drumming of fingers Cupping the head in the palm of thehand, Foot swinging Brushing or picking a lint Looking at your watch or the exit.
  40. 40. This is an emotion hat you love to see inother people and they in you. It isconveyed by A small upper or inward smile Hands open and arms extended outward Eyes wide an alert A lively and bouncy walk A lively and well-modulated voice.
  41. 41. SilenceTimeSpace