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Non – verbal communication

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Zeynepa Imamova
Zeynepa Imamova
Technology
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NON – VERBAL COMMUNICATION
Function Forms Cultural Differences
DID YOU KNOW
The impact of message is:
ONLY 7% verbal
38% vocal (tone of voice, inflection)
and 55% non-verbal
Forms
Body Language…
Paralanguage…
Space Language…
Body Language Have you ever heard anyone said: ‘His action spoke so loudly I couldn`t hear what he said!’
Humans produce UP TO 700,000differentsigns.
The face is capable of over 250,000expressions
There are 5,000distinct HAND gestures
There are catalogued 1,000 different POSTURESand their accompanying GESTURES
Human perceived 82% of the information by the eyes
There are three ways…
As a directreplacementfor words
As a reinforcementof our words
As a mirror of our inner emotions and attitudes
NONVERBAL BEHAVIOR INTERPRETATION Evaluation, thinking
Doubt, lying
Frustration, apprehension
Anticipation
Readiness, aggression
Dejection
Defensiveness
[object Object]
Trust me!
You’re in good hands!
Let me give you a helping hand.,[object Object]
Look at that!
Great to see you!,[object Object]
Things are going badly.
I’m thinking.,[object Object]
GESTURES AROUND THE WORLD EGYPT Be Patient! ITALY What exactly do you mean? GREECE That`s just perfect!
This is ‘good’ to Westerners,‘one’ to Italians,‘five’ to Japanese and ‘up yours’ to Greeks.
Showing this American gesture is a jailable offence in Italy
‘OK’ to a Western,‘money’ to a Japanese, ‘zero’ to the French and INSULTING to the Turks and Brazilians!
So What Does It All Mean?
It`s the most important.
Body language is important…

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Non – verbal communication