WHAT IS BODY LANGUAGE?
 Communicating NON-VERBAL
 Body movements
 Postures
 Gestures
 Expressions

Why body language is important?
 10% only words
 60% visuals
 30% vocal

SOME BEST BODY LANGUAGE
POSSESSORS
Bill Gates
Steve Jobs
Bill Clinton

FACIAL EXPRESSIONS

SEVEN UNIVERSAL EXPRESSIONS
1. Happiness
2. Sadness
3. Angry
4. Fear
5. Surprise
6. Contempt
7. Disgust

EYES (AS YOU SEE THEM)
Eyes - upward to the right (their left).
Trying to recall memories.
Eyes - upwards to the left (their right).
Creating visual images (we think in pictures).

A hand over the mouth whilst talking indicates deceit.
A desire to try and stop the words coming out of the mouth.

Indicate critical analysis.

Is an evaluation signal.
Generally a positive evaluation.
It's a time for thought process.
Women - bottom of the chin

Is an evaluation gesture.
It is generally a positive evaluation of your ideas,
suggestions, information or requests.

She may feel comfortable.
She may look cool.
Careful, You have a very negative signal,
even if she is smiling.

The lowered stapling of the hands indicates listening,
and can also be a negative confidence gesture.

The scratch to the back of the neck indicates uncertainty.

It can mean nervousness or deceit.
It can mean a desire to shut out the words they are hearing,
or the words aren't 'going in'.
they've heard enough.

Hot under the collar!
People touch their face 10 times more than normal
when they feel uncomfortable. When you lie, you
feel a tingling sensation around your face and neck,
and feel you need to touch or relieve the area.

Hand clasping at a desk or in a chair
on its own may indicate nervousness,
insecurity or anxiety. The more tightly
clasped they are, the more the anxiety.

Clasped hands in front of the body are a barrier signal,
seeking reassurance.

The higher the hands are , the more confident the feeling.

Here's the mother of all confidence gestures.
This gesture can denote even arrogance.
The most supreme will be
when the chair is tilted back onto two legs.

Crossed legs can be comfort, but often indicate negativity.
Holding a clipboard

This is extremely negative.

Indicate lethargy.
They maybe don't want to be there

Indicate indifference.
The attention they are giving you is minimal.

It normally indicates mild confrontation and stubbornness
at that point.

This is blatant territorial ownership. Claiming territory.
It could easily be disregard of other people's territory
if it were say your feet on someone else's desk.

This is an aggressive gesture, indicating their hidden behavior
as being aggressive.

Watch for people's feet movements.

Openness
Lean forward
Open palms

Defensiveness
Arms crossed
Or
gripping
Leg over chair
or
With a leg across

Evaluation
Hand to cheek
or
Beard stroking
or
Lowered specs
or
Pinching the bridge of nose

Suspicion & secretive
Sideway glance
or
Touching nose
or
Rubbing ear/behind
or
Rubbing eyes
or
Hand over mouth

Readiness
Hands on hips
or
Sitting on the edge

Reassurance
Clenched hands with thumbs rubbing
Or
hand pinching
or
Women- adjusting necklace

Frustration
Back of head
or
Tightly clenched hands
or
Wringing hands
or
Pain in neck
or
Hot under collar

Self-control
Clenched at back
or
Crossed ankles

Here's a neutral position.
Sat upright, legs together,
arms apart, possibly with the palms of the hands showing,
indicating honesty and sincerity.

BODY LANGUAGE
Two basic groups of Body Language
Open/closed
Forward/back

BODY LANGUAGE
open
closed
forward back
responsive reflective
escapeeargumentative

HANDSHAKES

WET FISH from a man this normally means a weak character,
someone who is easily persuaded.
THE BONE CRUSH handshake
It's a show of strength and dominant character to the extreme.

A palm down handshake indicates control.
Anyone who gives you a handshake with two hands,
when first meeting you, is likely to be insincere and
overwhelming, or even deceitful.

BODY LANGUAGE…..?

BODY LANGUAGE….?

BODY LANGUAGE….?

BODY LANGUAGE
-movement
• Do not be frozen
• Display energy & variety
• Purpose

BODY LANGUAGE
-movement
• Forward - making point
• Backward
• Sides

BODY LANGUAGE
Clothes : 23%
+
Gestures : 57%
+
Facial expressions : 20%

Main Aspects Of Body Language

Ways of talking
Talking is not only what you say but also how you say
it.
 By stressing some words in a sentence, you can change
the entire meaning of it without changing the
structure of the sentence.
 Paralanguage

Ways of talking
 Some people feel comfortable speaking very fast, however the listeners
are not able to understand them.
 The pitch of the voice plays a main role for example the low tone
indicates that the person is shy or uncomfortable, but when the tone of
a person is high then people say that he is confident.

Head Movements
The head can send such a wide range of signals.
Head nod shows a positive signal.
Head shake symbolizes no or negative.
Continue head nod shows your attention.
Tilting the head sideways can be a sign of interest.

Eye Movements
 The eyes are often called, 'the windows of the soul'
 When a person looks upwards they are often thinking. In particular
they are probably making pictures in their head and thus may well be
an indicator of a visual thinker.
 Looking down can thus be a signal of submission. It can also indicate
that the person is feeling guilty.

Eye Movements
 A quick glance sideways indicates the source of a distraction.
 Gazing at something shows an interest in it.
 Staring generally indicates particular interest in something or
someone.
 People lower or knit their eyebrows to show disagreement.
 Frown when in displeasure.
 Rubbing eyes denotes tiredness or upset.
 Direct eye contact shows attention and interest.

Eye Movements
Closing one eye in a wink is a deliberate gesture that
often suggests conspiratorial.
Blinking eyes infrequently is probably due to boredom.

Mouth
Biting lip.
Pursing lips.
Nail biting.
Smile head tilted ,looking up.
Tight lipped smile.
Dropped jaw smile.
Chewing gum.
Hand clamped over mouth.

Facial Expression
Human face is extremely expressive.
 Face can encode a variety of communicative and informative
messages. Facial expressions are universal.
 Face is the most reliable indicator of emotions.
 Blushing.
 Smiling.
 Frowning.

Sound
Laughter is composed of a broad range of gesture and
sounds.
‘Ha-Ha’ is a genuine laughter.
‘He-He’ is a mocking laughter.
‘Hee-Hee’ indicates a secret giggle.
‘Ho-Ho’ communicates surprise.

Walking Gestures
 Arms swinging
 Hands in pocket
 Hands on hips
 Meditative walk
 Confidence walk
 Leadership walk
 Pacing
 swagger

Message clusters Aggressive body language
 Assertive body language.
 Attentive body language.
 Bored body language.
 Closed body language.
 Deceptive body language.
 Defensive body language.
 Dominant body language.
 Emotional body language.
 Evaluating body language.
 Greeting body language.
 Open body language.

Message clusters
Power body language.
Ready body language.
Relaxed body language.
Sales body language.
Submissive body language.

Do’s and the Don'ts
How do I know as to what I am doing is right or not
……..????
OR
What is My Body Language like !!!!!
Let us find out.

Ways to improve Body Language
Don’t cross your legs or arms
Have eye contact ,but don’t stare
Don’t be afraid to take up some space
Relax your shoulders
Nod when they are talking
Don’t slouch ,sit up straight
Lean but not tat too much
Smile and laugh

Ways to improve Body Language
Don’t touch your face.
Keep your head up.
Slow down a bit.
Don’t fidget.
Use your hands more confidently.
Realize where your spine ends.
Don’t stand too close.
Mirror.
Keep a good attitude.

Positive body language
Facial expressions should be natural and friendly:
raise eyebrows to show surprise ,
open eyes wide ,
curl your eyebrows .
Body movement
move forward to emphasize
move to side to indicate a transition gesture
up and down head motions
pen or pointer to indicate part, place (on a
transparency)
shrug shoulder to indicate I don't know or care.

Positive body language
Hand
Be conscious of what you do with your hands
If you are unhappy, hold notes or cards to occupy
them.
arm - movements back and forth to suggest flow.
Open arms to include or welcome ideas .
Posture
stand straight but relaxed.
Lean forward to emphasize however.
No hands in pockets.

Negative body language
 Failing to make eye contact.
 Looking at the screen/board means your back is turned to
the audience cutting contact.
 Don't stare, or look blankly into people's eyes .
 Avoid swaying back and forth like a pendulum.
 Avoid leaning against walls .
 Be aware of your nervous tics.
 Do not fold your arms like a barrier.
 While one hand in a pocket gives a very relaxed pose, both
hands in pockets looks too casual and should be avoided.

Grooming !
Formal Dress Code

GROOMING & APPERANCE
 Dressing have an impact on
Self, Colleague & Customers
 Your clothes convey the
message that you are
Confident, Presentable,
Ambitious & Sincere

Benefits of Grooming
1. Makes one look Attractive
2. Builds up Self Confidence
3. Helps in better Appearance

GROOMING
MEN

Wear Formal Shirts in Office
As a rule, the simpler the better.
Colours you can choose : White, off white, pale, blue shirts are
preferred;
though you may wear dark colored shirts too.
(given below are the colours preferred by professionals).

Don’t Wear !!
Shirts with thick stripes and checks

TROUSERS:
1. They should preferably be dark though you
may wear beige and with a dark colored
shirt.
2. Try to have at least one pair of black
trousers.
3. Trousers may or may not have pleats

TIES
 To play it safe choose a traditional silk tie.
 No loud colours or patterns.
Given below are some well accepted colours
and patterns
 It may be wise to avoid ties with images and
designer logos

Apt Look of Tie
Your tie should co-ordinate with your attire
The knot should be a perfect triangle.

DON’T

SOCKS
 Choose a color that coordinates with your trousers (usually
black, dark gray, dark brown, or dark blue)
Make sure they are long enough not to expose your skin
when you sit down.
As a thumb rule, do not wear white socks.
Wear clean socks to avoid bad odour

SHOES
Wear a good pair of leather shoes- black and
brown/tan shoes.
Shoes must be polished everyday.

DON’T
Do not wear shoes that look casual.
Also, do not wear shoes with worn out heels.

BELTS
Wear only formal belts with a sleek buckle.
As thumb rule, match your belt to your shoes.

Avoid these buckles.

WATCHES
Preferably wear leather strapped watches.
If you wear a metal strapped watch, make sure that it fits the wrist
well.

ALL IS WELL…!