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OM0010 OPERATIONS MANAGEMENT 
1. Define operations strategy. What are the differences between manufacturing and service 
organisations in terms of operations strategy? 
[Definition of operations 
List and explain differences between manufacturing and service organisations in terms of 
operations strategy] 
2. Explain the characteristics of services. 
[Explanation of characteristics of services] 
3. What is inventory control? Explain the factors considered in inventory control. 
[Definition of inventory control 
Explanation of factors considered in inventory control] 
4. Explain the applications of queuing models 
[Give the different applications of the queuing models] 
5. Write short notes on Markov analysis. 
[Definition of Markov analysis. 
Characteristics of Markov analysis. 
Assumptions of Markov analysis. 
Applications of Markov analysis.] 
6. Describe the various types of decision making models. 
[List the models 
Describe the 3 decision making models] 
OM0011- ENTERPRISES RESOURCE PLANNING 
1 Explain the relationship between business functions and business processes in the 
insurance sector 
[Explaining the terminologies business function and business processes] 
Explaining the relationship with insurance example] 
Drawing the relationship with a diagram] 
2 Explain ERP selection process 
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[Explaining ERP selection process] 
3 Earlier payroll systems used the systems which were more than process time sheets, print 
payroll checks and keep total so f annual wages and deductions. Present day systems used 
computer-based system that optimizes the collection, collation, transfer and presentation of 
information throughout an organisation. Explain the various Roles of MIS. Explain decision 
support system and its advantages and disadvantages 
[4 roles of MIS 
Defining decision Support system 
Advantages and disadvantages of DSS] 
4 Evaluate the role of vendor evaluation sub-module of the materials management module 
[explaining vendor evaluation 
Explaining the role of vendor evaluation sub module] 
5 Write short notes on 
a. Sub-modules of CRM 
b. Features of human resource management module 
[a. Explaining the 3 sub-modules of CRM 
b. Listing at least 4 features] 
6 a. Explain some of the technologies provided by PeopleSoft Inc. 
b. Explain the different modules under MFG/PRO application 
[a. Explaining 3 technologies 
b. Explaining 4 modules] 
OM0012- SUPPLY CHAIN MANAGEMENT 
1 Write short notes on: 
Intermodal transportation 
Capacitated plant location model 
Bulk shipments 
Purchasing strategies 
2 Discuss the steps involved in the measurement of supplier performance. 
A Listing of the steps involved in the measurement of supplier performance 
Explanation of the steps involved in the measurement of supplier performance 
3 Write short notes on: 
Lead time reduction 
Cross docking 
Distributor integration 
E-sourcing 
4 What are the issues faced in global supply chain? 
A Explanation of the issues faced in global supply chain 
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5 What is standardization? Explain the four approaches to standardization? 
A Explanation of standardization 
Description of the approaches to standardization 
6 Discuss the impacts of e-commerce on SCM. 
A Listing of the impacts of e-commerce on SCM 
Explanation of impacts of e-commerce on SCM 
OM 0013 โ€“ ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT 
1 Explain the methods that are used by an organisation to improve its productivity. 
[Describe the 2 methods commonly used by an organisation to improve its productivity 
Job analysis 
Work study] 
2 Write short notes on Line of Balance(LOB) technique. 
[Where is LOB used 
Definition of LOB 
Steps in LOB technique] 
3 a. Discuss the role of the government in deciding and selecting a plant location. 
b. Describe the process of aggregate planning 
[a.Discuss the role of the government in deciding and selecting a plant location in the backward 
regions of India 
Discuss the role of the government in balancing the regional development โ€“ with reference to 
organisation locating their bases in developed areas 
b. explain the aggregate planning process with the help of an example] 
4 What are the factors an organization considers while selecting material handling 
equipment? 
[Explanation of the various factors an organization considers while selecting material handling] 
5 Explain the steps in ISO 9000 registration and list any 4 advantages of ISO 9000 series. 
[Explanation of steps 
Advantages] 
6 Write short notes: 
Value Stream Mapping (VSM) 
[Explanation of VSM 
Advantages of VSM 
Steps the organization performs to create VSM] 
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