This slide describes operations management in a brief way and how one can leverage the experience of the industry leaders to excel in the field.

1. What is Operations
Management?
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2. Content: 2
1. History Of Operations Management……………………………..Slide 3
2. What is Operations Management?...........................................Slide 4
3. Functions of Operations Management……………………….....Slide 5
4. Scope of Operations Management……………………………...Slide 6
5. Effective Operations management Strategies…………………Slide 8
6. Core competencies of Operations Manager…………………..Slide 9
7. Qualification needed for an Operations Manager……………Slide 12

3. History Of Operations Management
 During the second world war various researchers undertook studies to
understand the multiple processes that swayed the course of army
operations such as supply root, logistics, movement of troop etc.
 This immense focus on analyzing the pattern of military operations
resulted to the advancement of military systems and provided much
necessary insight into understanding multilateral and interdisciplinary
process that constitute the field of operations research.
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4. What is Operations Management?
 Operations Management is managing the processes to effectively and
efficiently transform raw materials to tangible output.
 Due to the changes in industry, continuous advancement and increased
competition, there is a need to make the operations most effective and
efficient.
Definition: The business function responsible for planning, coordinating and
controlling the resources needed to produce products and services for a
company.
 Operations management deals with Products, Process, Service, Supply Chain.
 I am sure you must have learned this theoretical definitions during your
degree or from books, What if it’s possible to ask such questions to the
people who have been working in the industries from decades and have
accumulated good amount of practical experience.
 Here comes Xpert in the picture, it is a platform where industry leaders from
leading organizations are available and sharing their thoughts on such
questions for free.
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5. Functions of Operations Management
 Maintaining the quality of the products that’s are being produced.
Ensuring the meet the necessary standard as requested by the customer.
 Making sure that the right quantity of the products is delivered that is
asked by the customer.
 Delivery of the consignment on right time that has been decided while
taking the order.
 Ensuring that the prices are competitive.
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6. Scope of Operations Management
(Depends on the decision)
Strategic level decision:
This decisions set the direction for the entire company and have a broader
scope and are long term in nature.
 New product identification and design.
 Process design and planning.
 Facilities location and layout planning.
 Design of material handling system.
 Capacity planning.
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7. Tactical Decisions
 Production planning.
 Process Planning.
 Production control.
 Inventory control.
 Maintenance and replacement cost reduction and control.
 Work system design.
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8. Effective Operations management Strategies
 Corporate Strategy and Cross-Functional Interactions
Relating the organization’s mission and efforts to its long term future and
coming together to work towards the common goal.
 Customer-driven Strategies
A customer driven approach to satisfy the needs of the target audience.
 Product Plans
Strategic product line related choices to leverage company’s distinct
competencies.
 Competitive priorities
Should be able to provide quality product and service at fair cost satisfying
the need of the customer.
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9. Core competencies of Operations Manager
Problem Solving Skills
 An operation manager should be a effective problem solver.
 He should not take decisions in heat of moment in case of a problem.
 There should be a systematic way while approaching to a problem.
 He should be a good listener which can help to understand the situations
and take the action.
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10. Data Analysis
 Data is the new oil. Data analysis helps to transform the
data to extract meaningful information from it which
in decision making.
 It can help in forecasting. An operation manager must
have sound knowledge of reporting tools like Power Bi or
Tableau.
Decision Making
 In the business world, operation managers have to make
choices everyday without delay and having far reaching
consequences.
 These decisions should be rational and unbiased. One
learn how the industry professionals are taking the
decisions in tough situations on Xpert.
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11. Leadership
 An operation manager should be able to influence and
persuade a group of people.
 He should not shy away from taking a stance as he is
the link between the workforce and the board
 He should always step in whenever there is a need.
Team Player
 An operation manager should encourage ideas and
innovations given by others which creates a healthy
environment while working.
 He should equally contribute to the team so as to
complete the tasks.
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12. Qualification needed for an Operations
Manager
 Road to become ana operation manager is a combination of education
and on-job experience.
 Most of the operations managers have completed a bachelor’s degree
and have 3-4 years of relevant experience.
 Bachelor’s degree in business administration or Engineering is preferred.
 M.B.A. is an added advantage.
One can get the theoretical knowledge through the degree or various
sources available but to learn from the practical experiences of the industry
leaders, they can join Xpert which has industry leaders on its platform who
are expert in their profession and are ready to share their experiences,
challenges faced and success stories.
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13. Thank You!
I hope this was helpful.
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