Sem 3 mba winter 2013

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SEM 3 MBA WINTER 2014
MB0050- RESEARCH METHODOLOGY
1 How would you distinguish between a management decision problem and a management
research problem? Do all decision problems require research? Explain and illustrate with
examples.
Differences
Explanation
Examples
2 How are research designs classified? What are the distinguishing features of each? Differentiate
by giving appropriate examples.
Meaning of Research designs
Classification and features
Differences
Examples
3 Discuss with the help of examples the four key levels of measurement. What mathematical
operations/statistical techniques are and are not permissible on data from each type of scale?
Meaning of Measurement scales
Types of Measurement scales with examples
Mathematical operations/statistical techniques
4 Processing of data involves editing, coding, classifying and tabulating. Explain each of these
steps by taking an appropriate example.
Explanation
Examples
5 Distinguish between the following:
a. Null hypothesis and Alternative hypothesis
b. One tailed and two tailed tests
c. Type I and Type II error
d. One way and two way analysis of variance
e. Descriptive and inferential analysis of data
Differences
6 a. What is Chi-square test of goodness of fit? What precautions are necessary while applying
this test? Point out its role in business decision making.
b. Two research workers classified some people in income groups on the basis of sampling
studies. Their results are as follow:
Investigators Income groups Total
Poor Middle Rich
A 160 30 10 200
B 140 120 40 300
Total 300 150 50 500
Show that the sampling technique of atleast one research worker is defective.
Meaning
Precautions
Role
Formula/Solution/Interpretation to the problem

2. MB0051-Legal Aspects of Business
1 “Discharge refers to the termination of contractual relationship between the parties”. Explain
the statement along with different modes of discharging a contract.
Explanation of service positioning
Explanation of modes
2 Explain the meaning of Power of Attorney, its types and clause related to registration.
Meaning
Types
Registration
3 Explain the procedure of registration of partnership firms.
Explanation 10 10
4 What are the circumstances under which breach of condition is treated as breach of warranty?
Explanation 10 10
5 Explain the procedure for filing a complaint and admission of complaint in consumer protection
act.
Filing a complaint
Admission of complaint
6 Write short notes on:
a) Shares and its classification
b) Meetings and its classification
a) Meaning and classification
b) Meaning and classification
SEM 3 HR WINTER 2013
MU0010 – MANPOWER PLANNING & RESOURCING
1 What do you mean by Manpower Planning? Describe the various stages & obstacles involved in
Manpower Planning.
Definition of Manpower Planning
Explain the various stages involved in Manpower Planning
Explain the obstacles in Manpower Planning
2 Define Resourcing Strategy. Explain the components of Resourcing Strategy.
Definition of Resourcing Strategy
Explanation of all the components of Resourcing Strategy
3 Explain the Selection process undertaken by an organization.
Listing out the steps in selection process
Explanation of the steps in the selection process
4 Define Career Planning Process .Describe the various factors involved in Career
Planning Process
Definition of Career Planning Process
Explanation of the various factors involved in career planning process
5 As an HR, you are asked to focus on the Talent Development Process in your organization .How
would you define Talent Development? Explain the necessity of Talent Development from an HR
perspective. Explain the model for achieving excellence in Talent Development
Definition of Talent Development
Explain the necessity of Talent Development
Factors responsible for achieving Talent Development 3
6 What are the key HR elements practiced by HR managers in decision making?
Explain any five of them
Explanation of any five key HR elements in decision making
MU0011 – Management and Organizational Development
1 Define Organizational Development (OD).What are the characteristics of OD?
Definition of Organizational Development

3. Explain the characteristics of OD
2 As an HR, you find that the OD professional in your organization is not competent enough. What
are the competencies you will consider in a good OD professional?
Explain any ten competencies required for OD professional
3 What are the characteristics of OD intervention? Explain the Six Box Model in OD.
Describing the characteristics of OD intervention
Explaining the Six Box Model in OD
4 What is Performance Appraisal? What are the purposes and characteristics of Performance
Appraisal? Describe the steps in Performance Appraisal System.
Definition of Performance Appraisal
Describing the purposes of Performance Appraisal
Describing the characteristics of Performance Appraisal
Explanation of the steps in Performance Appraisal System
5 Describe the impact of Technology in Organizational Development (OD).What are the benefits
of using Technology in the field of OD?
Analyzing the impact of Technology in OD
Explaining the benefits of using Technology in OD
6 Write short notes :
a) Senge’s Approach
b)Nonaka And Takeuchi’s Approach
Explanation of Senge’s Approach
Explanation of Nonaka and Takeuchi’s Approach
MU0012 – Employee Relations Management
1 Employees are the most important resource for any company. What do you mean by Employee
Relations Management? Explain the different Employee Relations Management Tools applied in
organizations
Definition of Employee Relations Management
Explaining the Employee Relations Management Tools
2 As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance
handling procedure. What according to you are the reasons of Grievance? Explain the prerequisites you will consider while addressing Grievance handling procedure
Explain the causes of Grievance
Describe the essential pre-requisites of a Grievance Handling procedure
3 List and explain the various types of Disciplinary problems existing in an organization
Listing of the Disciplinary problems
Explaining all the Disciplinary problems
4 Discuss the Collective Bargaining Process and its issues
Explaining the Collective Bargaining process
Explaining the Collective Bargaining issues
5 What is a Trade Union and What are its activities? Explain the functions of Trade Unions.
Meaning of Trade Union
Describing the activities of Trade Unions
Explaining the Functions of Trade Unions
6 Write a brief note on the following Acts :
a) Indian Trade Unions Act,1926
b)Employee State Insurance Act,1948
Indian Trade Unions Act,1926
Employee State Insurance Act,1948
MU0013 –HR Audit
1 Write a note on the major Human Resource Development (HRD) Strategies.
Explanation of the major HRD strategies 10

4. 2 Suppose you have joined as an HR and you are asked to carry out the HR Audit process in your
organization. What are the methods you will consider while implementing the HR Audit process?
Explain the methods involved in the HR Audit process 10
3 What are the areas of HR Audit? Explain any four of them
Listing the areas of HR Audit.
Explaining any four of them.
4 What do you mean by HR Scorecard? Explain the steps undertaken to approach a Human
Resource Scorecard.
Definition of HR Scorecard
Explaining the steps in HR Scorecard Approach
5 Write a brief note on the effectiveness of Human Resource Development Audit as an
intervention.
Explaining the Effectiveness of Human Resource Development Audit as an intervention
6 Write short notes on the following:
a)Balanced Scorecard
b)Competency Mapping
Balanced Scorecard 5 10
Competency Mapping 5
SEM 3 IB WINTER 2013
IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT
1 Give the meaning forward markets. Explain its features, arbitrage in forward markets, forward
markets hedging and speculation in forward markets.
Meaning of forward markets
Features, arbitrage in forward markets
Forward markets hedging
Speculation in forward markets
2 Explain the interest rate parity theory and purchasing power parity with examples.
Interest rate parity theory with examples
Purchasing power parity theory with examples
3 Explain the cash concentration strategies and cash management structures.
Cash concentration strategies
Cash management structures
4 A particular method is used depending upon the circumstances and the legal accounting
procedures adopted in a particular country. Explain all the translation methods.
Current rate method
Current /non current method
Monetary method
Temporal method
5 International credit markets are the forum where companies and governments can obtain
credit. Bring out your understanding on international credit markets and explain the two very
important aspects of international credit market. Refer and give one example.
Introduction of international credit market
Explanation of syndicated loans with example
Explanation of External Commercial Borrowings (ECB)
6 Explain the principles of taxation and double taxation. Give some important points on tax
havens and its types.
Explanation on principles of taxation
Explanation on double taxation
Explanation on tax havens and its types
IB0011– International Marketing

5. 1 Discuss the different management orientations of a company. How does it affect international
marketing?
Management orientations
Effect on international marketing
2 It is very important to analyze the politico- legal environment of a country in international
business. Comment.
Discuss the statement
3 Compare GATT and WTO and discuss the implications of WTO on international marketing.
Comparison
Implications of WTO
4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are
the other international market segmentations?
Nestle’s segmentation
Bases of segmentation
5 Write short notes on:
a) International packaging
b) International logistics planning
a) role and problems with packaging
b) meaning and components of logistics
6 Select a product of your choice for export and explain how you will do the pricing and costing
of that product.
Choosing the product
Export pricing and costing
IB0012 – Management of Multinational Corporations
Q.No Questions Marks Total Marks
1 Macro environmental forces are uncontrollable as compared to micro forces.
Discuss how they impact international business?
Different environments and their impact
2 Discuss the following theories of international trade:
a) Heckscher- ohlin theory
b) Porter’s theory
a) Heckscher- ohlin theory
b) Porter’s theory
3 Discuss the challenges and opportunities of International management.
Challenges and opportunities
4 Compare the management styles in India and Japan.
Management styles in India
Management styles in Japan
5 Explain the scope of comparative management
Comparative management’s scope
6 Write short notes on:
a)International advertising
b)Transfer pricing
a) meaning and role of international advertising
b) meaning and usage of transfer pricing
IB0013 –Export Import management
1 Discuss the motives and problems of international business.
Motives
problems
2 What are the various modes of payment by the importer? Discuss.
Payment by importer
3 List the Principal and auxiliary export documents. Explain any two auxiliary export documents.

6. Listing
Explaining 2 documents
4 What is bill of entry? Discuss its features.
Meaning
features
5 How can the transit risk be mitigated in export import? Explain.
Transit risk and its coverage
6 Write short notes on:
a) EXIM bank of India
b)RBI guidelines on post shipment finance
a) Role and benefits of Exim bank
b) list RBI guidelines for post shipment finance
SEM 3 OM WINTER 2014
OM 0010 - OPERATIONS MANAGEMENT
1 Write short notes on :
[Operations as Transformation Systems
Opportunity Cost
]
2 Soha Limited, which is one of the foremost manufacturers of textile handicrafts in North India,
realised the growing demand for its products in South India. It planned to set a new production
facility at a suitable location. It started considering many suitable locations for this purpose. The
management started collecting relevant data about the major cities and states where they can set
up their company. They also considered factors like location, cost and potential. Finally, Factor
rating method was used to find a suitable state and Centre of gravity method was used to find a
suitable location for their planned business operations. The analysis had a wide variety of factors
based on the information and experience in the field. Considerable weightage was given for every
factor in the analysis. After considering the result of the analysis, ‘Munnar’ in Kerala was selected
for their business operation in South India. Kerala had abundant raw material and the cost of the
land was also affordable. Kerala was also at a very favourable distance for their operations. These
all factors made Kerala the most favourable place for manufacturing the textile industry. What
according to you might have been the factors that the company considered before deciding Kerala
as its centre for business operations? In which way would the productivity be affected if the
location decision was taken in haste?(unit 6)
[Listing of factors that the company might have considered before deciding Kerala as its centre
etation of how the productivity could be affected if the location decision was taken in
haste]
3 Write short notes on :
[Workforce productivity
Crosby’s
mulating Operations Strategy]
4 Elucidate lean operations in service industry.
[outline lean operations in service industry (including examples, idea of lean operations,)
industry]

7. 5 Explain two different Independent demand item techniques.
[Explanation of
]
6 What are the types of failures that occur in operations?
[A Description of
ier failures]
OM0011- ENTERPRISE RESOURCE PLANNING
1 a. Discuss about ERP software selection criteria.
b. What is improper ERP system selection? Explain in detail
A a. Explaining the ERP software selection criteria
b. Explaining the improper ERP system selection
2 a) Discuss the components of Customer Relationship Management.
b) Explain the different modules of R/3
A a. Explaining the 4 different component of CRM
b. Explaining atleast 6 modules 6
3 a. Consider two organisational environment in which one of the organisation is having no or
little communication between departments and the other organisation where all the departments
know what the others are doing. Now which environment is considered to be better and why?
b. Explain integrated Management of integration.
A a. identifying which environment 2
explaining the reasons 4 10
b. explanation of integrated Management of information
4 A business products distributor was manually processing over 300,000 customer orders each
year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume
created staffing challenges and inconsistent order turnaround times. Despite an effort to process
customer orders via EDI, the company continued to receive over 20,000 orders per month via fax
and email requiring manual data entry. Customer Service Associates in three different centres
manually entered the orders into the order management system with the added pressure of
meeting a shipping deadline. As any manual single-pass data entry process there were many
errors, especially during peak processing cycles. Due to a complex product catalogue, variety of
order types received from customers, and the large customer base, finding and training data entry
specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate
staffing levels very difficult. During peak demand periods order processing lags would greatly
decrease customer satisfaction levels. To solve all these problems the company implemented an
outsourced automatic data entry solution with sophisticated “free-form” data extraction for their
fax and email orders. The solution was able to recognise and capture data from any customer
order format with 99.5% accuracy. Order input no longer requires the participation of the
company’s order entry staff, which has reduced labour costs. The solution also receives fax and
email orders on behalf of the company directly from customers and converts the hardcopy order
to an EDI electronic purchase order for the order management systems. The solution includes a
customised web-based portal to support exception processing and a secure web tool for archiving
and storing images of all of the original order documents. The solution is completely accessible
on demand from any of the company’s workstations. The solution was fully operational within 90
days and required zero capital investments in hardware, software or labour on the part of the
company.
Questions:
a. What are the challenges that the company faced before the installation of the Data Entry
solution?
b. What are the benefits of the Automatic Data Entry solution?

8. A a. Listing the Challenges 5 10
b. Listing the benefits 5
5 Write short notes on
a. Gap Analysis
b. Reduction of lead time
c. BAAN company
d. End users
e. ERP trends
A a. Explaining 2 10
b. Explaining reduction of lead time 2
c. Explaining about BAAN company 2
d. Explaining End users 2
e. Explaining ERP trends 2
6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram
A Diagram 3
Listing the different sub modules 2 10
Explaining 5
OM0012 – SUPPLY CHAIN MANAGEMENT
1 What are the different factors affecting transportation decisions? (unit 2)
A Description/outline of different following factors and its sub factors in students own words
o Vehicle related cost
o Fixed operating cost
o Trip related cost
o Quantity related cost
o Overhead cost
o Transportation cost
o Inventory cost
o Facility cost
o Processing cost
o Service level and fast delivery
2 Write short notes on risk pooling (unit 4)
ng and summarization(along with suitable examples for each) of four types of risk pooling
g
3 Read the following case study and answer the questions given the end of the case study
Best Supplier Relationship Management: Jaguar Land Rover and Gobel & Partner Jaguar Land
Rover production line
8 October 2013 | CIPS Supply Management Awards 2013
“Jaguar Land Rover (JLR) transformed its position in customer satisfaction surveys and enhanced
the quality of its products through an innovative partnership with a key supplier.
By re-evaluating the way it deals with quality control and suppliers, Jaguar took top spot in the
2012 JD Power Survey for customer satisfaction and Land Rover raced up the chart. In 2008, the
survey put Jaguar at nine and Land Rover at 34 for quality, described by JLR as “clearly an
unsatisfactory situation” for a premium brand and stated that “something had to change”.
Component quality was identified as the key issue – for some suppliers the proportion of rejected
parts was as high as 65 per cent – and some finished vehicles were being put into ‘containment’
due to faulty components. This had knock-on effects including delayed customer shipments,

9. production line stoppages that cost £2,000 per minute and the risk that faulty parts could make
their way into completed vehicles. At the time, JLR was working with 16 different suppliers across
three factories to undertake parts rework and containment, resulting in differing quality regimes
and an inability to share data across the company. As a result, there was no single view of any
given supplier’s quality history, which made preventative action impossible. A new director of
quality was appointed who launched a review of quality across the supply chain that identified
potential improvements that could be made to the inspection of incoming components from
suppliers. The Inbound Materials Project was established and the 16 suppliers dealing with
quality control were reduced to one – Gobel & Partner (G&P) – who saw it as an opportunity to
introduce innovations and boost investment in its Qtrak quality management system, which
totals £2 million to date. This evolved into a partnership between JLR and G&P. Both realised that
prevention was better than cure, and through Qtrak they could identify the component suppliers
causing the most problems. Those with a recurrent history of reject parts were subject to a more
rigorous inspection regime. G&P’s aim is to ensure no faulty part ever arrives at JLR production
facilities and they now work on the premises of high-risk suppliers to review quality processes.
The firm is also working at JLR’s new plant in China to ensure the right quality approach is in
place from the beginning.
Over six years, the relationship between the firms has evolved from a traditional adversarial
situation, where G&P were treated as one of a number of commodity suppliers, to one where the
two are working to the same goal of “bringing premium quality to premium brands”.Wolfram
Leidtke, JLR board quality director, said: “JLR is a premium brand and accordingly needs to have
premium quality vehicles. Procurement has aligned with this objective. G&P has been able to
transfer their global knowledge and work with JLR to develop a new approach to incoming
material quality and the results are starting to speak for themselves.’ ”
Source:
http://www.supplymanagement.com/analysis/features/2013/best-supplierrelationshipmanagement-jaguar-land-rover-and-gobel-partner/
Question:
Illustrate the role quality played as criteria in JLR choosing its supplier Gobel & Partner.
Explain the importance of Gobel & Partner in the supply chain(unit 6)
A Students should illustrate based on:
to working with 16 suppliers
quality Importance of the supplier
4 “MTR Foods, the Bangalore-based food processing company, is planning to utilise the services
of a third party manufacturer for the first time. The contracted plant in Mathura for producing
vermicelli is expected to give it a push in the northern and eastern markets where it is trying to
expand its presence. The company is also planning a capacity expansion in spices.
MTR has nine plants in Bommasandra Industrial Area in Bangalore which caters to its product
categories like spices and masala, beverages, vermicelli and frozen food. The company has so far
produced its brands inhouse.
‘The plant in Mathura would help us supply to the north and eastern parts of the country. It would
help us source wheat faster and also trim freight costs by 6-7 per cent,’ said Sanjay Sharma, chief
executive officer, MTR Foods.”
Source:
http://www.business-standard.com/article/companies/mtr-foods-tooutsourcemanufacturing- 110041200084_1.html
Which according to you may then be distribution strategy used by MTR? Justify your answer (unit
8)
strategy
5 Explain any four direct benefits of outsourcing with examples. (unit 10)

10. A any four of the following benefits(reason why this is a benefit , description of the benefit and
example)
manufacturing and logistics services
employees and management
services
g access to global networks and better technology
Reducing capital investment and increasing cash flow
6 Describe the supplier integration approach.(unit 12)
Explanation of the stages of supplier integration with suitable examples
OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT
1 Write short notes on the following:
ns Management
2 Describe Computer-Aided Manufacturing(CAM)
A Description of CAM including :
3 What are the different applications of Just In Time.
A Listing of application
Discussion on the application
4 Organization: Fortune solutions
The market place for pharmaceutical companies is highly competitive. As a result there is a need
for a flexible, accurate and responsive global planning process to support the key factors of rapid
time to market, rapid response to demand changes, low costs. Each supply chain had developed
its own Sales Operations planning (SOP) process making it difficult to combine and form a global
view of demand and supply and to maximise sales opportunities. The requirement was to create
a standard SOP process to be used at all the supply chains, incorporating company and industry
best practice. The solution for this problem was developed as follows: A workshop analysed all
SOP models used within the company and compared these with business requirements and best
practice. As a result of combined SOP models, the organisation was able to develop a best fit SOP
model that could be rolled out across the company. The workshop produced a detailed
documentation which described about inputs, meeting agendas and attendees, outputs, key
performance indicators for each stage of the process. A simulation of the full SOP model was
developed that enabled final design improvements to be made and training of process
participants and key stakeholders. This allowed a successful implementation plan to be
developed. Upon implementing, the process was tried on trial run for a period of 4 months to
facilitate fine tuning. The resulting SOP model was then rolled out across the company to achieve

11. full benefits. The rapid implementation of a standardised SOP process gave immediate benefits to
the fortune solutions in terms of:
inventory and improved schedule adherence.
Give the reason for developing a standardized SOP process. How was the solution developed ?
What are the benefits of a standardized SOP process
SOP process
ption of the development of the solution
5 What is new product development? Explain the impact of internet on new product
development.
A Definition of new product development, how is it driven
Description of the impact of internet on new product development (how it is freeing developers
to generate ideas, example/s)
6 Write short notes on the following:
V4L Principles
Demand management
A V4L Principles
Demand management
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