Joseph J. Nolan is seeking a position in sports marketing and management. He received a Bachelor of Science degree in sports management and marketing from the University of Delaware in 2015 with a 3.2 GPA. Nolan has professional experience in customer support, account management, sales management, and marketing/ticket sales roles. He has a proven track record of success in sales, achieving top performer status. Nolan also has experience in case competitions, sales training programs, and held leadership roles in his fraternity focused on philanthropy and athletics.

1. Joseph J. Nolan
Clinton, NJ 08809
908-892-2064
jonolan08809@gmail.com
Education
U. of Delaware, Newark, DE August 2011- May 2015
● Bachelor of Science, Sports Management and Marketing
● GPA:3.2/4.0
● Course work includes: Business Computing, Business Information Systems,
International Sport Management, Sport Marketing, Public Relations in Sport
Professional Experience
FanDuel, New York, NY September 2015 - January 2016
Customer Support Agent
● Resolve all user issues, questions, incidents, complaints, etc. in a timely and
professional manner and to the complete satisfaction of the user.
● Solve user requests using multiple channels, including email, live chat, and phone.
● Understand the nature of user issues, interpret the complexities and escalate as
appropriate to customer support and operations team members
● Communicate user requests, needs and trends internally with upper management.
Travelzoo, New York, NY July 2015 – August 2015
Account Management Intern
 Prospected potential businesses to be featured on Travelzoo's local deals site.
 Completed 75 outbound calls per day.
 Contacted hundreds of restaurants, spas and activities to secure meetings with decision
makers. Generated over 20 sales meetings with decision makers.
 Assisted 3 Business Development Managers in day-to-day functions.
 Participated in local and national sales meetings
Enterprise Rent-A-Car, Wilmington, DE January 2015 – April 2015
Sales Management Intern
● Acquired valuable sales experience through selling protection products to customers.
● Provided excellent customer service throughout all rental transactions.
● Learned management skills and what it takes to operate a profitable business.
● Top 10 performer among all interns in sales matrix every month.
● Recipient of the Enterprise Silver Scholarship Award.
Ripken Baseball, Aberdeen, MD May 2014 – August 2014
Aberdeen IronBirds Marketing and Ticket Sales Intern
● Completed numerous sales and cold calls, with a focus on group sales.
● Developed marketing strategies and future promotions for the organization in order to
increase attendance and entertain fans.
● Learned the ins and outs of the minor league baseball industry with hands on
experience.
Interests and Activities
● 2nd
place finish in the Aspire Group Case Competition at SMA Conference.
● Attended Philadelphia 76ers 1st
annual Invitational Sales Academy.
● Philanthropy Coordinator & Athletics Coordinator of Zeta Beta Tau Fraternity.
● Proficient in MS Word, Excel, PowerPoint, Access.
● Basic knowledge of Minitab, SPSS statistics software, Salesforce.