Drew Sterling has 15 years of experience in customer relations and operations management in the financial services industry. He currently serves as Operations Manager and Customer Service Representative at Doyle and Associates in Toronto, where he oversees administrative duties, leads staff meetings, and acts as an authorized lockup officer. Previously, Sterling worked at World Management Concepts, first as a Customer Relations Associate meeting with clients to refer accounts and investments, and later as Assistant Branch Manager where he developed sales culture and provided staff training. He holds a Business Administration Diploma from Humber College.

1. Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234
CAREER PROFILE
Customer relations and operations manager with 15 years experience in the financial services industry. Handle a
variety of managerial and administrative duties to meet the needs of the company and customers.
CAREER HISTORY
Doyle and Associates,Toronto,Ontario, Canada 1999 - Present
Operations Manager/Customer Service Representative
• Oversee administrative duties such as answering and re-directing incoming calls, sort and distribute mail, and
order supplies.
• Lead weekly staff meetings outlining new services and informing staff of procedural changes.
• Trusted to possesssecurity passwords,and combinations to open/close vault. Authorized lockup officer and
branch opener.
• Demonstrated good will by coordinating United Way fundraising campaign within branch.
World Management Concepts, Toronto,Ontario, Canada 1996 - 1999
Customer Relations Associate
• Meet with prospective customers to refer accounts,investments,loans and mortgages.
• Recognized for converting single service customers into multi-service customers.
• Assess,analyze, investigate and recommend credit alternatives to clients.
• Underwrite residential mortgage loans, consumer loans and credit cards.
World Management Concepts, Toronto,Ontario, Canada 1987 - 1996
Assistant Branch Manager
- Recruited as Assistant Branch ManagerTrainee, and promoted to Assistant Branch Managerwithin one year.
- Developed sales culture within branch by implementing marketing and cross -selling activities.
- Devised a training procedure for new hires, which streamlined procedures.
- Interviewed, hired and coached new employees to help facilitate branch goals and objectives.
- Provided staff training and guidance in product services and administration.
- Supervised all aspects ofDeposit Services Operation.
COMPUTERS
Windows 98 , Word, Word Perfect, Power Point, Excel, Lotus Smart Suite, Data Entry, Internet, E-mail
EDUCATION
Humber College, Toronto, Ontario, Canada 1987
B.S., Business Administration Diploma