Maxine Polite has over 12 years of experience in administrative support and customer service roles. She has a bachelor's degree in business administration with a focus on human resources from Strayer University. Her resume details work history including roles as a cashier/server, volunteer recruiting support specialist, administrative support assistant, reservations clerk, and patient account representative. She provides contact information, education history, computer skills, and professional references.

1. Maxine Polite
3609 Aurora Drive Clarksville, TN 37040
Cell: 919-491-3444
Email: max7_09264@yahoo.com
SSN: xxx-xx-0736 Candidate Source: External
Citizenship: U.S. Spousal Preference: 10 point
OBJECTIVE:
PROFILE: Over 12 years of administrative support and customer service experience in both the
government and private sectors with expertise in accounts payable/receivable, billing reconciliation,
payroll, and data entry, Review timesheets for completeness and accuracy ,Contact supervisors and
managers for any missed time, Process weekly and bi-weekly payroll. Proven ability to positively
influence a team and surpass established requirements while adhering to professional standards of
performance and ethics. Three years supervisory experience able to juggle multiple priorities and
meet tight deadlines without compromising quality. Quick learner that enthusiastically seeks and
readily assumes responsibilities as needed. Strong planner and problem solver who readily adapts to
change, works independently or as a member of a team, and exceeds expectations. Highly versatile
in office management skills and proficiency in Microsoft Office programs.
PROFESSIONAL EXPERIENCE
Cashier/Server 09/2013-08/15 [2.1 years]
Compass Group
601 College St Salary: $4,522
Clarksville, TN 37044 32.5 hours/week
Supervisor: Daphne Leroy, (931) 624-2869. May be contacted.
As cashier/server, greet customers and provide enthusiastic and energetic customer service for this
nationwide catering service provider while maintaining a pleasant, comfortable, and service-oriented
atmosphere. Handle a flexible schedule and possesses a strong ability to relate to customers and staff in a
professional manner.
• Cashier/Server: Set-up and clean-up dining room for meal services and deliver professional and
courteous service to all customers in a gracious and friendly manner. Receive payment by cash,
check, credit, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or
change due to customers. Establish or identify prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering
establishments. Answer customers’ questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as
mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts
to ensure that amounts are correct and that there is adequate change. Calculate total payments
received during a time period, and reconcile this with total sales. Sort, count, and wrap currency
and coins. Compute and record totals of transactions. Offer customers carry-out service at the
completion of transactions.

2. Key Accomplishments:
• Reassigned to a struggling eatery shortly after hire and was instrumental in increasing
positive customer feedback through attention to detail in area cleanliness, speed of
service, and rapport building.
• Received 100% ratings on all four inspections since hire.
Volunteer Recruiting Support Specialist 5/2010-6/2013
US Army Recruiting Command
Greenwood, SC 29649 Salary: Volunteer
Warren, OH 44484 40 hours/week
Supervisor: SFC Tyrone Polite (919) 441-2708. May be contacted
calling, email, individual and group presentations, referral activities, and networking events), data
As the volunteer recruiting support specialist, performed multifaceted tasks (e.g. prospecting (cold
entry, records management, applicant tracking, follow up activities, sales presentations, and peer
mentorship for this Department of Defense organization. Was frequently called upon to assist in closing
enlistment decisions for apprehensive applicants and their influencers.
• Maintained a recruiting production management system to include the planning and execution of
lead generating activities.
• Created and maintained relationships with high schools, colleges, and influencers in the local
community to support military recruiting efforts.
• Adapted standard marketing campaigns to local audiences.
• Developed short and long range plans; coordinated office activities with outside agencies as
needed.
• Conducted numerous formal and informal presentations for local officials, educators, and civic
groups.
• Interviewed potential enlistees and determined qualifications in accordance with current policies.
• Addressed concerns of centers of influence and resolved conflicts among potential enlistees and
their families.
Administrative Support Assistant 01/2003-02/2010 [7 years]
GULF SOUTH MEDICAL SUPPLY
9301 Globe Center Dr Ste. 110 Salary: $25,417
Morrisville, NC 27560 40 hours/week
Supervisor: Richard Perry, last known number (919) 633-6416. May be contacted.
As the administrative support assistant, performed multifaceted clerical tasks (e.g., data entry,
filing, records management, and billing) for this nationwide healthcare product and service provider.
Processed financial transactions for home healthcare products to both individuals and healthcare facilities
nationwide. Quickly became a trusted to take on increased responsibility and known for a “can-do”
attitude, flexibility, and high-quality work.

3. • Administrative Support: Provided excellent customer service while answering phones and
greeting visitors; scheduled inbound deliveries; sorted and distributed incoming mail. Prepared
and edited business documents such as letters, memos, and reports. File and maintain records.
Perform administrative support tasks, such as proofreading, transcribing handwritten information,
or operating calculators or computers to work with pay records, invoices, balance sheets, or other
documents. Transmit information or documents to customers, using computer, mail, or facsimile
machine. Analyze data to determine answers to questions from customers or members of the
public. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Compare
disputed merchandise with original requisitions and information from invoices and prepare
invoices for returned goods.
• Billing: Answered inquiries and concerns regarding invoices. Managed the billing system;
entered billing codes; produced monthly invoices as per standard company policies and contract
requirements; created and prepared balance batches. Investigated and resolved customer
complaints for shipping errors and notified all parties involved. Monitored deviations from credit
standards, followed up on all A/R issues for credits and re-bills; oversaw periodic A/R
confirmation & reconciliation activities. Arrange for debt repayment or establish repayment
schedules, based on customers’ financial situations. Locate and notify customers of delinquent
accounts by mail, telephone, or personal visits to solicit payment. Persuade customers to pay
amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Receive payments and post amounts paid to customer accounts.
Key Accomplishments:
• Earned excellent marks on performance reviews, with citations for excellence in areas including
work volume, accuracy and quality.
• Learned and mastered new concepts well ahead of peers.
• Consistently recognized by corporate and local management for maintaining a strong work ethic
and commitment to providing unsurpassed service.
Reservations Clerk 01/2001-08/2002 [1.8 years]
DEH Billeting Office
304 Coe Ave Salary: $13,312
Fort Stewart, GA 31314 32 hours/week
Supervisor: Tonya Bowers, last known number (912) 368-4184
As the reservations clerk, greeted customers, assisted with reservations, and checked guests in and
out for this Department of Defense Contractor. Managed cash and balanced receipts by posting
payments and processing daily bank deposits.

4. • Reservations Clerk: Verify customers ’credit, and establish how the customer will pay for the
accommodation. Contact housekeeping or maintenance staff when guests report problems. Make
and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of
room availability and guests’ accounts, manually or using computers. Perform bookkeeping
activities, such as balancing accounts and conducting nightly audits. Post charges, such as those
for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Compute
bills, collect payments, and make change for guests. Record guest comments or complaints,
referring customers to managers as necessary. Review accounts and charges with guests during
the checkout process. Transmit and receive messages, using telephones or telephone
switchboards. Advise housekeeping staff when rooms have been vacated and are ready for
cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or
make recommendations regarding shopping, dining, or entertainment. Deposit guests’ valuables
in hotel safes or safe-deposit boxes. Prepare for basic food service, such as setting up continental
breakfast or coffee and tea supplies. Date-stamp, sort, and rack incoming mail and messages.
Transportation Assistant/Customer Service 12/1998-08/2000 [1.8 years]
Department of Defense-Personal Property Transportation
235th
BSB Salary: $19,032
Ansbach, Germany 09264 40 hours/week
Supervisor: Megan Elgin, last known number 0984-183-4597
As the transportation assistant for the Department of Defense, provided administrative support to the
inbound and outbound personal property transportation processing offices.
• Transportation Assistant: Answered and directed calls; prepared and edited a variety of
documents such as letters, memos, and reports; answered inquiries and concerns; and counseled
military and civilian personnel on federal regulations and alternatives for travel and shipping
personal property; maintained shipment database; produced monthly shipment reports for the
Transportation Officer. Served as the liaison for military personnel, civilian personnel,
agents/shipping carriers, and the Personal Property Shipping Office. Coordinated the shipment of
personal property for military and civilian personnel and expedited important documents for
freight, mail, and travel arrangements as a result of emergency circumstances; prepared and
processed more than 8,000 shipments per year; tracked and reported shipments that were either
past due or not in the database.
Patients Account Representative 08/1995-08/1997 [2 years]
S.E. Georgia Medical Center
2000 Dan Proctor Dr Salary: $11,440
St. Mary’s, GA 31558 40 hours/week
Supervisor: Dottie Parrish, last known number (912) 576-6200, May contact.
As a patient account representative, identified and completed the registration process for
Emergency Department Patients in an accurate and timely manner.

5. • Patient Account Representative: Maintained and executed responsibility for obtaining financial
and demographic information for maximum reimbursement. Verified active Medicare, Medicaid,
and Commercial Insurance coverage. Maintained scanned documentation in the Electronic ED
Chart to include, Insurance Cards, Identification Cards, and other Medical Record documents.
Electronic mail, record keeping, routine database activity, word processing, spreadsheets and
work with graphics.
EDUCATION
B.S., Business Administration-Human Resources Management (BSBA) Strayer University, Raleigh, NC
27616, [09/2009] [GPA 3.1 and Desired Salary 40.000]
Accounts Receivable Certification [06/2008]
Time Labor Management (30 hours) [03/1999]
MARKS Training (30 hours) [03/1999]
Customer Service Training (30 hours) [03/1999]
COMPUTER PROFICIENCIES
Software: JD Edwards, MS Office, Quicken
Operating Systems: Windows, 12 years
Hardware: Personal Computers, Tablets, scanners, printers, and faxes
MICROSOFT: Office Suits and H.R.I.S Systems
PROFESSESIONAL REFERENCE
Richard Perry (919-633-6416)
LaShanda Bullock (919-627-3048)
Ciji Pinkney (954-317-7409)

6. • Patient Account Representative: Maintained and executed responsibility for obtaining financial
and demographic information for maximum reimbursement. Verified active Medicare, Medicaid,
and Commercial Insurance coverage. Maintained scanned documentation in the Electronic ED
Chart to include, Insurance Cards, Identification Cards, and other Medical Record documents.
Electronic mail, record keeping, routine database activity, word processing, spreadsheets and
work with graphics.
EDUCATION
B.S., Business Administration-Human Resources Management (BSBA) Strayer University, Raleigh, NC
27616, [09/2009] [GPA 3.1 and Desired Salary 40.000]
Accounts Receivable Certification [06/2008]
Time Labor Management (30 hours) [03/1999]
MARKS Training (30 hours) [03/1999]
Customer Service Training (30 hours) [03/1999]
COMPUTER PROFICIENCIES
Software: JD Edwards, MS Office, Quicken
Operating Systems: Windows, 12 years
Hardware: Personal Computers, Tablets, scanners, printers, and faxes
MICROSOFT: Office Suits and H.R.I.S Systems
PROFESSESIONAL REFERENCE
Richard Perry (919-633-6416)
LaShanda Bullock (919-627-3048)
Ciji Pinkney (954-317-7409)