1. MARK BEST
1903 Holmes Street # 1, Tupelo, MS 38801 ◆ H: 662-372-2687 ◆ C: 662-372-2687 ◆ marky_mark38801@yahoo.com
Tenacious, highly organized and detail-oriented Administrative Assistant with exceptional customer service
and decision making skills. Specializing in delivering high quality results and focused on prioritizing,
completing multiple tasks simultaneously and following through to achieve project goals and teamwork.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Employee training and development
Filing and data archiving
Social media knowledge
Pleasant demeanor
Appointment setting
Team building
Accounting familiarity
Advanced clerical knowledge
Multi-line phone proficiency
Critical thinker
Switchboard Opertor/Cashier/Sales/Internet Director, 09/2003 to Current
Metro Ford-Lincoln – Tupelo, MS
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Compiled company information and related material and distributed it to candidates.
Reconciled monthly statements of all Accounts Receivable and mailed to vendors.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Sales/Bookkeeper, 08/1995 to 08/2003
Windham Homes – Tupelo, MS
Posted receipts to appropriate general ledger accounts.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable
trial balance account.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Helped distribute employee notices and mail around the office.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Greeted customers entering the store to ascertain what each customer wanted or needed.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY

2. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about
promotions and upcoming events.
Developed reputation as an efficient service provider with high levels of accuracy.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Answered customer questions about product availability and shipment times.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Leasing Consultant, 03/1990 to 03/1993
McNeil Real Estate Management – Tupelo, MS
Secured an average of 10 rental agreements each month.
Completed final move-out walk-throughs for tenants.
Introduced and monitored effective lease renewal programs.
Carefully screened applicants for tenancy by retrieving credit reports and checking references.
Verified that all customer complaints were handled promptly and appropriately.
Maximized rental income while minimizing expenses through effective planning and control.
Communicated effectively with owners, residents and on-site associates.
Maintained a sufficient number of units so that they were market-ready at all times.
Followed up on delinquent tenants and coordinated collection procedures.
Collected and posted monthly rent
Comprised and completed monthly comparable properties reports
Maintained the office appearance and community standards.
Posted notices.
Followed up with prospective renters.
Associate of Arts: Business Administration/Music,
Northwest Mississippi Community College - Senatobia, MS
I began Northwest Mississippi Community College majoring in Business Administration, then changed to
Music. I was a member of the Ranger Marching Band, Jazz Band and Phi Mu Alpha, a musical fraternity on
campus. I was also a member of the choir and various vocal groups. I left Northwest due to a family emergency
and did not graduate. However, at the time I left, my GPA was 3.5
I have never had the opportunity to go back and finish my degree, but I am a well rounded and very capable
person that will be a great asset to your company.
High School Diploma: 1983
South Panola High School - Batesville, MS
Graduated with an A+ average. I was a member of the marching band, Jazz band, D.E.C.A., F.F.A. and voted Best
Dressed by my classmates. I received several scholarships offers from schools, including Ole Miss, Northwest
Community College, Itawamba Community College and Memphis State.
EDUCATION