This document provides guidance on participating in workplace communication. It discusses obtaining and conveying information through appropriate questioning, active listening, and speaking. It also addresses participating effectively in meetings by expressing opinions, listening to others, and following protocols. Finally, it covers completing relevant documents like forms accurately and identifying errors. The overall message is on the importance of clear communication using proper channels and protocols in the workplace.

1. PARTICIPATE IN
WORKPLACE
COMMUNICATION

2. What is
communication?

3. Sender Receiver
Message

4. 1. Obtain and convey workplace information
• Specific and relevant information is
accessed from appropriate sources
• Team Members
• Suppliers
• Trade personnel
• Local Government
• Industry bodies

5. How?
Effective Questioning
Active listening
Speaking

6. • Appropriate Medium – to transfer
information and ideas
• Memorandum
• Circular
• Notice
• Information discussion
• Follow-up or verbal instructions
• Face-to-face communication
Non-verbal
Verbal
Note: use appropriate lines of
communication with supervisors and
Colleagues

7. • Define workplace procedures for the
location and storage of information
• Manual-filing system
• Computer-based filing system
• Personal interaction is carried out clearly
and concisely

8. 2. Participate in workplace meetings and
discussions
• Team meetings are attended on-time
• Own opinions are clearly expressed and
those of others are listened to without
interruption
• Meeting inputs are consistent with the
meeting purpose and established
protocols

9. •Protocols
• Observing meetings
• Compliance with meeting decisions
• Obeying meeting instructions
Workplace interactions are conducted in a
courteous manner
- Face to face
- Telephone
- Electronic and two-way radio
- Written including electronic, memos,
instruction and forms, non-verbal including
gestures, signals, signs and diagrams

10. • Questions about simple routine workplace
procedures and maters concerning working
conditions of employment are asked and
responded to
• Meetings outcomes are interpreted and
implemented

11. 3. Complete relevant work related documents
• Range of forms relating to conditions of
employment are completed accurately and
legibly
• Personnel Forms
• Telephone message forms
• Safety reports

12. Workplace data is recorded on standard
workplace forms and documents
Basic Mathematical processes are used for
routine calculations
Errors in recording information on
forms/documents are identified and properly
acted upon
Reporting requirements to supervisor are
completed according to organizational
guidelines

13. END