Applications of Lean Leadership Methods in Home-Based CareValue Capture
Presented by Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Hosted by Mark Graban of Value Capture
Learning Objectives
In this webinar, you will learn practical lessons that can be applied to any setting, not just home care:
The fundamentals that guided the Lean journey at Duke HomeCare & Hospice
Why committing to zero harm is such an important fundamental belief
Why it's crucial for the organization to capture good catches, close calls, and near misses
How safety huddles and tiered huddles provide a structured format
Why "A3 thinking" must become the organizational culture
Challenges to implementing Lean in home-based care
Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Cooper Linton has worked in the healthcare industry for over 20 years with a passionate focus on home and community-based care. His professional background includes strategic planning, healthcare operations, certificate of need, marketing, business development, and healthcare construction. He currently serves as the associate vice president for Duke HomeCare, Duke Hospice, and Duke Home Infusion. Cooper also co-hosts a podcast, Edge of Aging, around healthcare and aging issues. He has a passion around healthcare access for the medically underserved as well as a desire to enhance access to services for caregivers.
Mr. Linton holds a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama at Birmingham where he also completed his Graduate Certificate in Gerontology. Cooper believes that his greatest “real world” education came through his role as a caregiver while he shared the care-journey of his parents. When not working, Cooper is happily busy as a husband, father, and an avid outdoorsman.
Elevate your learning community. Anthony Colannino says educators should examine and understand the theory and research behind growth mindset, internalize mindsets about their own learning, and develop strategies for feedback that inspires growth.
Applications of Lean Leadership Methods in Home-Based CareValue Capture
Presented by Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Hosted by Mark Graban of Value Capture
Learning Objectives
In this webinar, you will learn practical lessons that can be applied to any setting, not just home care:
The fundamentals that guided the Lean journey at Duke HomeCare & Hospice
Why committing to zero harm is such an important fundamental belief
Why it's crucial for the organization to capture good catches, close calls, and near misses
How safety huddles and tiered huddles provide a structured format
Why "A3 thinking" must become the organizational culture
Challenges to implementing Lean in home-based care
Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Cooper Linton has worked in the healthcare industry for over 20 years with a passionate focus on home and community-based care. His professional background includes strategic planning, healthcare operations, certificate of need, marketing, business development, and healthcare construction. He currently serves as the associate vice president for Duke HomeCare, Duke Hospice, and Duke Home Infusion. Cooper also co-hosts a podcast, Edge of Aging, around healthcare and aging issues. He has a passion around healthcare access for the medically underserved as well as a desire to enhance access to services for caregivers.
Mr. Linton holds a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama at Birmingham where he also completed his Graduate Certificate in Gerontology. Cooper believes that his greatest “real world” education came through his role as a caregiver while he shared the care-journey of his parents. When not working, Cooper is happily busy as a husband, father, and an avid outdoorsman.
Elevate your learning community. Anthony Colannino says educators should examine and understand the theory and research behind growth mindset, internalize mindsets about their own learning, and develop strategies for feedback that inspires growth.
I find Generation Theory fascinating & prepared this presentation for my colleagues. I used many sources, some of which I reference under recommended reading, all images were sources from the Internet.
20 session-Reach your own greatness and get that job!txsilc
Presentation at the 2014 Texas Statewide Independent Living Conference in Corpus Christi, Texas - Reach your own greatness and get that job! by Cosner Franco
Speak Up! Salary Negotiation for Women in Techaubrey bach
Mastering the art of salary negotiation is important for everybody, but women in tech face specific challenges. This presentation is full of helpful tips to help female engineers, product and program managers, and other tech roles negotiate the salary their skills and experience merit.
“Culture” was named the most popular word of the year in 2014 by Merriam-Webster. It has since become one of the most important words in corporate boardrooms, a hot topic in general and smokin’ hot in internal audit circles. But why? And why now?
Our session will focus on answering these questions to help us understand how we got to this point and where we go from here. In addition, we will discuss these questions about organizational culture:
- What is Culture?
- What is Our REAL Culture?
- What is Our Desired Culture?
- How do We Turn Our Desired Culture into Reality?
Professional boundaries involve remaining objective, using discretion, and maintaining focus on the client’s welfare. Ethical practice is all about boundaries.
I find Generation Theory fascinating & prepared this presentation for my colleagues. I used many sources, some of which I reference under recommended reading, all images were sources from the Internet.
20 session-Reach your own greatness and get that job!txsilc
Presentation at the 2014 Texas Statewide Independent Living Conference in Corpus Christi, Texas - Reach your own greatness and get that job! by Cosner Franco
Speak Up! Salary Negotiation for Women in Techaubrey bach
Mastering the art of salary negotiation is important for everybody, but women in tech face specific challenges. This presentation is full of helpful tips to help female engineers, product and program managers, and other tech roles negotiate the salary their skills and experience merit.
“Culture” was named the most popular word of the year in 2014 by Merriam-Webster. It has since become one of the most important words in corporate boardrooms, a hot topic in general and smokin’ hot in internal audit circles. But why? And why now?
Our session will focus on answering these questions to help us understand how we got to this point and where we go from here. In addition, we will discuss these questions about organizational culture:
- What is Culture?
- What is Our REAL Culture?
- What is Our Desired Culture?
- How do We Turn Our Desired Culture into Reality?
Professional boundaries involve remaining objective, using discretion, and maintaining focus on the client’s welfare. Ethical practice is all about boundaries.
Ethics could be said to be very much like the weather, in the sense that everybody talks about it but nobody does much about it! This presentation provides an insight into Ethical leadership and suggests ways in which you can safeguard your organisation’s ethics.
There are four basic solutions to handling monopolies 1. Bre.docxchristalgrieg
There are four basic solutions to handling monopolies: 1. Break it up (through anti-trust laws); 2. Regulate it; 3. Take it over; or 4. Leave it alone.
Of these four solutions, which one is superior? Why? If your answer is that "it depends," under what conditions would you favor each possibility?
Also, are there any redeeming qualities of monopolies? What are they?
Interested students can learn more about this topic in Chapter 15.
Post your original thought and then reply to 3 student post and remember make your responses meaningful
Remember there should be a total of 4 posts made by you the student.
STUDENT POST #1
I think that all of them are plausible in different situations. Break it up works best when the company is malicious in their monopoly. Forcing citizens to do something that harms them, or puts them in precarious situations and financially blackmailing them can be awful for people to escape. This can also work to stop 2 giants in an industry from combining like pepsi and coca cola. If the government steps in to relieve them then it is the best option.
Regulate it works best when the good is a need such as water. The Government can come in and make sure it is regulated and fair to both the organization and citizens. Everyone can come out ahead of this without having the organization be extremely greed. On the other hand, taking it over is used in the most desperate situations. If an organization is already being detrimental to the community and larger even the state or the country, then the government needs to take it over. If a company resists the regulation they also need to be taken over. Electricity, postal services, and water are common practices for these.
Finally, the government can just leave it alone. This is the policy that most economists agree is the best. It lets the free market handle itself and lets the demand and supply curve react accordingly. This is probably the most fair one, but I still think for basic human needs, regulation works well.
STUDENT POST #2
A Monopoly is quite a feat in today's business world considering how competitive the market can be. In the case of a company having a Monopoly, the US Government would definitely interfere as time went by as so not to let the business "get out of control." I feel as if the government should stop the monopoly or find a way to divide it or make it fair for others in the market. Another thought that came to mind when reading our prompt for this week was the fact that the government also had the option to take over the Monopoly. If the Government was to take over this company they could potentially use it for a good cause and maybe use the immense profits to go towards the national debt or some other important effort.
STUDENT POST #3
I am for the leave it alone option and letting the market sort itself out. Consumers still can control a monopoly by simply not buying the product as long as it is not a good needed for survival. That is the only case where ...
Rag from suspect’s headCenter for Creati.docxmakdul
Rag from suspect’s head
Center for Creative Leadership Leading Effectively e-Newsletter - December 2008 Issue
Do the Right Thing 10 Rules for Leading Ethically [email protected]
It's been all too easy to criticize the unethical behaviors of business and political leaders these days.
But if your company isn't among those generating scandal and scorn, consider yourself warned.
Lapses in ethical judgment occur every day in our organizations and, likely, in our private lives.
Ethical leadership isn't about avoiding the worst behaviors. It isn't about technically following laws
and regulations. Ethics determines fair and honest behavior and establishes boundaries about how
we relate to each other. In that sense, the only way for people to work well together, and to have
good professional and personal relationships, is to think and act in an ethical way."
To reclaim ethical leadership for yourself & your organization -> Rules for Ethical Leadership
1. The rule of mindfulness. Pay attention! Mindfulness means being attuned to what is going on
and then reflecting (without judgment) on the impact your decisions have on others.
Organizational mindfulness requires connecting mindful people together to help others in the
organization achieve greater congruence between their intentions and outcomes.
2. The rule of respecting others. Recognize and reward the positive intent of others in their
actions. It helps create a culture of appreciation and encourages support. But don't leave out
self-respect. It is true that you must respect yourself before others can respect you.
3. The rule of engagement. Take the high ground. Understand the limitations, strengths and
circumstances under which you initiate and manage your interactions with others. Engage
others by being prepared, polite and positive.
4. The rule of wisdom. Let your wisdom govern your actions and decisions. Wisdom is the ability
to discern or judge what is true, right or lasting. Sometimes, it is merely common sense and
good judgment, blended with a smart plan and clear course of action. Wisdom is usually
considered to be a trait that can be developed through experience but not taught.
5. The rule of action. Respond in a timely way to any unethical behavior you observe or receive
information about. Stop any inappropriate activity and rectify the situation immediately. Action
requires clear intention. Knowing why you are taking action is a considered response rather than
a reaction.
6. The rule of power. Know your power and use it well. Power is a person's ability to influence
others. Through influence, you spread ideas, set direction, make choices and guide outcomes.
All these require accountability and honesty.
7. The rule of dialogue. Talk about ethics and keep the conversation going. Encourage people to
understand the full meaning of ethics by talking about it in staff meetings and other work-
related areas. Create ongoing communication, ...
Joining a Nonprofit Board - All Your Questions Answered by BoardAssistCynthia Remec
Thinking about joining a nonprofit board but no idea how to get started or what you should be thinking about before signing up? Giving Back will answer all your questions - with the FAQs asked most by board candidates and case studies of what board members actually do once on a board.
We hope our book makes you excited to start giving back and join a nonprofit board! BoardAssist is the leading personalized nonprofit board recruiting resource in the NY area- we'd love to find you a board where you can make a difference! www.boardassist.org
This book is also viewable on our website at http://boardassist.org/giving-back/
Running Head: ETHICS
1
ETHICS
2
Ethics
Write a paper listing your own personal ethical ten commandments.
1. Thou shall not devote my life to chasing money and high social status but rather in pursuit of purpose through service to mankind: Purpose is more important than money or any material possessions (Zsolnai, 2011). This is important because fulfilment in life is my topmost priority and it can only be achieved by living purposefully and not from external possessions.
2. Thou shall treat me and every individual with love and care: The virtues of love and care are on top of my virtue list and this is because they are the greatest enablers for me to provide service to humanity.
3. Thou shall not conform to negative social trends: This means that morality is still a great value to me in a world where a lot of moral values have been lost. It is important to me because I feel the need to be a positive role model for other young individuals.
4. I will ensure that work is done with utmost integrity: This means having good moral judgment and it is important to me since it is one way of showing value for relationships and care for others.
5. Thou shall be accommodative of personal differences in day to day interactions: People are different in aspects like personality and it is wrong to dismiss others on the basis of personal differences. This is important to me because I like it when people are themselves and it is only through accommodation that we can relate to and still maintain individuality.
6. I will hold truthfulness and honesty close to my heart and practice it in my day to day interactions: Deception is prohibited for me because it is the basis of healthy interactions.
7. Every individual should be treated as though they are valuable: This means seeing the good in people. This is important because without seeing the good in people there is no way they can add any value.
8. Thou shall be considerate of the consequences of any action to self and others: This means that I will consider the costs and benefits of my actions before doing. This is important to me in ensuring that I promote good not only for myself but also for others.
9. I will ensure that I do not betray the trust that others have in me: I will remain trustworthy and this is important because it is impossible to form any healthy relationships without trust.
10. To always hold others and their properties with utmost respect: This means that I will duly regard others as well as their property (Gill, 2009), and this is important to me because I attract the same kind of respect which I like.
References
Gill, D. (2009). Doing Right: Practicing Ethical Principles. Westmont: InterVarsity Press.
Zsolnai, L. (2011). Ethical principles and economic transformation-- a Buddhist approach. Dordrecht New York: Springer.
Title
ABC/123 Version X
1
Informational Interview
Student Guidelines
OPS/350 Version 1
1
University of .
Ethics in the Workplace is the single most important attribute which leads to Sustainable Development.The Process of taking Ethical Decisions is very crucial in this context.
At the end of each calendar year, between Christmas and New Year, I sit down and spend a full day without distraction taking stock of the year that was and looking toward the year that will be. I have been doing this for almost 2 decades now and find the return-on-investment to be phenomenal. See more at: http://orrenprunckun.com/2017/01/24/lessons-from-2016/
Ethics expert Christopher Bauer shares practical tips for developing an effective ethics training program for your organization.
Watch the entire webinar session here: http://i-sight.com/webinar-5-keys-to-an-effective-ethics-training-program/
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2. Citizens often run for school board
and find when elected, they know
little regarding the actual role of
school board member.
They may possess a strong
knowledge about the district, but
have a limited background in
working with a governing board
and conducting business in a public
setting.
3. Or, they may have some
experience in working with
other boards, but have very
little knowledge of education
and many functions of a
district.
Each board member brings
different experiences and
knowledge to the position.
4. FSBA is here to help Florida
school board members learn to
use this diversity to become a
highly effective school board.
New board members as well as
experienced board members
can benefit from the advice
offered here.
5. Oftentimes, the question asked
of FSBA is, “What should I do?”
Here is a compilation of some
of the best advice and
suggestions for board service.
6. What Should I Do?
Place children at the
center of your decision-
making process.
Balancing the interests of
taxpayers and employees is
important, but not at the expense
of the student.
7. What Should I Do?
Be an advocate for
children.
This involves more than just
attending school events,
although that is an important
aspect of your job.
8. What Should I Do?
Form
collaborative and
cooperative
networks among
the school
district, the
community, and
the legislature to
benefit children.
9. What Should I Do?
Put your own
political
agenda aside
and focus on
the students.
10. What Should I Do?
Become informed on state
and national matters
regarding education.
Understanding the big picture is the
first step in preparing for the future.
11. What Should I Do?
Your homework!
Read the information that
you have been given to
prepare for the meeting.
Being prepared and
informed on issues helps
you make better decisions.
12.
13. What Should I Do?
Ask questions!
Don’t make
assumptions!
and
14. What Should I Do?
Contact the superintendent
for clarification BEFORE a
meeting if there are
questions about an agenda
item.
This way there is ample time to make
sure the appropriate staff is present at
the meeting if necessary.
15. What Should I Do?
Take time to learn about
your district.
Research shows that boards from high
performing school districts are
knowledgeable about the initiatives
that are in place to ensure optimal
learning is occurring.
16. What Should I Do?
Visit the schools and participate in
district and school activities.
• Your interest and visibility will be appreciated.
• Be considerate of the
principal and staff.
• Don’t interrupt the
important business
they are conducting.
17. What Should I Do?
Understand that
individual board
members
represent the
entire school
system and, only
secondarily,
represent a
constituency.
18. What Should I Do?
Take advantage of
every opportunity
to learn formally
and informally.
19. What Should I Do?
The Iowa Association of School
Boards conducted research to
find out what school board
members can do to impact
student achievement. One of
the five essential behaviors is
learning together as a board
team.
Never stop learning!
To see more on the research from the IASB, click here
http://www.ia-sb.org/StudentAchievement.aspx?id=436
20. What Should I Do?
Take some time for
personal reflection.
Look for ways to improve and
think about what you want to
accomplish during your time on
the board.
21. You can only get things
done with a majority
vote on your board.
You can’t do it alone.
Remember
23. During your term,
some decisions will
go your way and
some will not.
After a decision has
been made,
immediately move on.
If the horse is dead, dismount.
27. Maintain a
thick skin.
If you “buy into”
the good things
that are said and
written about you,
you must also pay
attention to the
critical things that
are said or written.
What Should I Do?
28. What Should I Do?
Make the tough
decisions.
Don’t be afraid to take a
difficult stand. But, be
prepared with an
explanation as to why you
took the position.
29. It’s easy to make the
politically popular
decisions, but
sometimes you have
to pull up your boot
straps and do the
difficult—but right—
thing.
Your community elected you
to do just that.
Pull
30. What Should I Do?
Attend all regularly
scheduled board
meetings if possible
and become informed
concerning the issues
to be considered at
those meetings.
31. What Should I Do?
Always, always maintain
your integrity and be
ethical. It is Florida Law.
Familiarize yourself with the following:
“Ethics in Government”, Article II,
Section 8, Constitution of the State of
Florida
“Code of Ethics for Public Officers and
Employees”, Florida Statute 112.311
And, as an elected official, know that you are
always setting an example for others.
33. What Should I Do?
Ethics 101
Only make
promises you can
keep.
34. Oftentimes when
running for office,
promises are made
that can’t be kept.
The reality of the situation is
that it takes a majority to make
things happen—one person
can’t deliver on a commitment
without the support of a
majority of the board.
35. If you have made a
promise and
realize that you
can’t keep it, be up
front and honest
about your
inability to follow
through.
36. Always operate
under the
Sunshine Law.
Courts have found that
both the letter and spirit
of the law must be
followed to remain in
compliance.
What Should I Do?
Ethics 101
F.S. 286.011
37. In short, all of
the public’s
business and
discussion about
it must be
conducted in
public.
F.S. 286.011
38. Always operate under
the Florida Public
Record Laws.
As an elected school board
member, you MUST ensure that
documents and records used
during the transaction of official
business are maintained and
accessible to the public.
What Should I Do?
Ethics 101
Article I, Section 24
Florida Constitution
F.S. 119
39. Regardless of
physical form, all
transmissions made
or received in
connection with
the transaction of
school board
business is
considered a public
record.
40. Remember
If you don’t want
to see something
on the front page
or in the
headlines, don’t
write it in an
email, text, note,
blog, or letter.
41. Litigation and/or
criminal charges may
result from a failure
to comply with public
records laws or
Sunshine Laws.
School boards and
school board
members should seek
appropriate legal
advice on these
issues.
Article I, Section 24
Florida Constitution
F.S. 119
F.S. 286.011
42. What Should I Do?
Ethics 101
Avoid situations that
might put you in a
position that could
cause a conflict of
interest.
46. What Should I Do?
Ethics 101
Think about it...
Ethics is all about doing the RIGHT thing.
As an elected official, the public is watching what
you do in ALL situations. Once your credibility is
put in question, it is difficult to gain it back.
Keep your actions above reproach.
47. What Should I Do?
Day to Day Operations
Understand your
role as a board
member and the
role of the
superintendent.
Board
Superintendent
1001.42, Florida Statutes
1001.51, Florida Statutes
48. What Should I Do?
Day to Day Operations
Focus on policy and
governance; avoid
micromanaging.
Board
Superintendent
1001.42, Florida Statutes
1001.51, Florida Statutes
Allow the
superintendent and
staff to manage and
administer.
49. What Should I Do?
Day to Day Operations
Micromanaging confuses staff and
puts them in an uncomfortable
position. It also undermines the
authority of the superintendent.
50. What Should I Do?
Day to Day Operations
Learn the district’s
chain of command and
be sure it has been
followed before
stepping in to help
“solve” a problem.
51. What Should I Do?
Day to Day Operations
Respond to individual concerns by
asking for an opportunity to check
into the situation.
It is important that YOU use the proper
chain of command when getting involved
in an issue.
52. What Should I Do?
Day to Day Operations
Don’t expect to “fix” all the
problems (real or perceived)
people tell you about.
53. What Should I Do?
Day to Day Operations
Get all perspectives of a
situation before forming
an opinion or
determining that
someone is at fault.
54. What Should I Do?
Day to Day Operations
Avoid prejudging a
situation.
Listen to all sides, get the
facts, and then make your
decision.
55. What Should I Do?
Day to Day Operations
Offer to share what you
learn at professional
trainings or conferences
with your other board
members.
Be open to all opportunities to
learn.
56. What Should I Do?
Day to Day Operations
Try to make people
who appear before the
board feel welcome by
looking at them while
they speak.
57. What Should I Do?
Day to Day Operations
Try to keep an open face,
warm voice and positive
body language when
speaking to the public AND
to your fellow board
members.
It is often not “what” you say but
“how” you say it.
59. What Should I Do?
Day to Day Operations
Don’t get
involved in
personnel
matters.
It is the responsibility
of the superintendent
to direct all staff.
1001.51(7) Florida Statutes
60. What Should I Do?
Day to Day Operations
Keep your
comments positive
to the media, in
public or in private.
There is no such thing as “off
the record”.
61. What Should I Do?
Day to Day Operations
One of your
most important
roles as a board
member is to be
an advocate for
your school
system.
Negativity from board
members is destructive.
62. What Should I Do?
Day to Day Operations
Be patient!
Things don’t happen
overnight.
63. What Should I Do?
Day to Day Operations
Answer emails, phone
calls, and all
correspondence.
Being responsive is key to being an
effective board member. You serve
the public and the expectation is
that their concerns and requests
will be responded to in a timely
manner.
64. What Should I Do?
Day to Day Operations
Pick your battles.
You can win the battle and
lose the war if every issue
becomes a fight.
65. What Should I Do?
Day to Day Operations
Be slow to
speak.
Once you say
something, you
can’t take it back.
66. What Should I Do?
Day to Day Operations
Find a balance
between your
duties as a
board member
and your
obligations to
your family.
67. What Should I Do?
The LeadershipTeam
The school board and the
superintendent comprise
the district leadership
team.
How this group of people work together
and interact will set the tone for the
district.
68. What Should I Do?
The LeadershipTeam
Start with
the basics.
69. What Should I Do?
The LeadershipTeam
Be a good listener.
Listen to the public, to the
staff, to the superintendent
and listen to each other very
carefully.
Practice active listening.
70. What Should I Do?
The LeadershipTeam
Show respect to
fellow board
members when
they are speaking.
Side conversations, paper
shuffling, and disinterest while
they have the floor is simply
rude.
71. What Should I Do?
The LeadershipTeam
Be aware of non-verbal
communications with
your leadership team
also.
Of all the things you wear, your
expression is the most important.
72. What Should I Do?
The LeadershipTeam
Spend time getting to
know your leadership
team members.
Building a positive, personal
relationship based on trust and
respect will payoff in the long run.
You don’t have to like your
teammates but you do have to
create a successful working
environment.
I had no
idea! I
grew up in
Michigan,
too!
73. What Should I Do?
The LeadershipTeam
Avoid surprising your
teammates.
Bombshell issues cannot be
satisfactorily resolved when others
are caught off guard.
74. What Should I Do?
The LeadershipTeam
Advocate for your
position, then
support the
board’s majority
decision even if it
wasn’t what you
wanted.
75. What Should I Do?
The LeadershipTeam
Always speak the
truth.
Don’t tell people what you
think they want to hear. It
isn’t fair to the team.
76. What Should I Do?
The LeadershipTeam
Hold on to your
beliefs and share
them clearly with
others.
77. “The man who pays an
ounce of principle for a
pound of popularity gets
badly cheated.”
78. What Should I Do?
The LeadershipTeam
Be careful about
speaking on behalf
of the board.
YOUR opinion is not alwaysTHE opinion of the board.
Don’t speak for them unless you have been delegated to
do so.
79. What Should I Do?
The LeadershipTeam
Don’t throw your
leadership team
members under
the bus.
Who is it going to be this week?
80. What Should I Do?
The LeadershipTeam
Develop a process
with the
superintendent
for requesting
information from
staff.
I have three
board members
asking me for
five different
things. How will
I ever get my job
done?
81. What Should I Do?
The LeadershipTeam
Always be mindful
of the amount of
staff time you are
using with your
calls, drop-in visits,
requests, etc.
82. What Should I Do?
The LeadershipTeam
Attack the
problem, not the
people.
83. What Should I Do?
The LeadershipTeam
Take the high road.
Don’t put down,
criticize or embarrass
staff, fellow board
members, or members
of the audience at a
board meeting.
84. What Should I Do?
The LeadershipTeam
Don’t allow others to
criticize or embarrass
staff, fellow board
members, or members
of the audience at a
board meeting.
85. What Should I Do?
The LeadershipTeam
Focus on
developing policy.
It isTHE fundamental part
of a board member’s job
description.
86. What Should I Do?
The LeadershipTeam
Be proactive with
your policies.
Don’t allow the legislature
to write your entire policy
manual.
87. What Should I Do?
The LeadershipTeam
Have a plan in place
for those board
meetings when
controversial issues
will be discussed.
How will the public’s concerns
be handled?
88. What Should I Do?
The LeadershipTeam
Refrain from
responding to
citizens during
public comment.
This is the time to listen.
Make sure that a staff
person is designated to
handle someone who needs
immediate attention.
89. What Should I Do?
The LeadershipTeam
Let the district Chief
Negotiator do his or her
job.
Don’t try to be a “hero” and attend
bargaining sessions or contact members
of the union in an attempt to
individually settle the contract. This can
result in an unfair labor practice (ULP)
against the district.
90. What Should I Do?
The LeadershipTeam
Set high
expectations.
92. What Should I Do?
The LeadershipTeam
Accept nothing
other than
improved student
achievement.
93. What Should I Do?
FinalThoughts
The school district
functions as a system.
There are many things to
consider when deciding how
to vote on an issue or when
making an alternative
motion.
94. What Should I Do?
FinalThoughts
Once you begin
altering one part of
the school system,
other departments
and areas are
impacted as well.
95. What Should I Do?
FinalThoughts
Consult with the
professionals in
your district.
Ask how a
decision might
impact
operations.
Direct
impact
Indirect
impact
Induced
impact
96. What Should I Do?
FinalThoughts
You were elected to the
position of school board
member because your
community believes that
you can be trusted with its
most valuable assets—its
children and its money.
97. What Should I Do?
FinalThoughts
You have been
given an absolute
trust.
Do not violate it.
98. Earn points toward your Certified
Board Member (CBM) distinction.
Now that you have viewed this presentation,
click the blue button below the slideshare to
fill out the CBM Reflection form.
You will be awarded 1 point in
Communications/ Public Relations once your
form has been received by the FSBA Board
Development Office.
99. What Should I Do?
FinalThoughts
If you need any assistance or
have any questions, please
contact the Florida School
Boards Association.
Phone 850-414-2578 www.fsba.org Fax 850-414-2585
203 S. Monroe Street,Tallahassee, FL 32301