This document provides an overview of ID.me's culture and values. It begins with ID.me's vision to be the leading digital identity network and its mission to deliver security and trust online. It emphasizes that culture is defined by actions, not just beliefs. The document then outlines ID.me's cultural philosophy of valuing trust, results, and excellence across all roles. It provides guidance on screening candidates and emphasizes the need for top performers. It concludes by detailing 24 cultural values that define behaviors at ID.me, such as not tolerating poor behavior, inspiring passion, communicating like a scientist, and acting with integrity.
Elevate your learning community. Anthony Colannino says educators should examine and understand the theory and research behind growth mindset, internalize mindsets about their own learning, and develop strategies for feedback that inspires growth.
Elevate your learning community. Anthony Colannino says educators should examine and understand the theory and research behind growth mindset, internalize mindsets about their own learning, and develop strategies for feedback that inspires growth.
Applications of Lean Leadership Methods in Home-Based CareValue Capture
Presented by Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Hosted by Mark Graban of Value Capture
Learning Objectives
In this webinar, you will learn practical lessons that can be applied to any setting, not just home care:
The fundamentals that guided the Lean journey at Duke HomeCare & Hospice
Why committing to zero harm is such an important fundamental belief
Why it's crucial for the organization to capture good catches, close calls, and near misses
How safety huddles and tiered huddles provide a structured format
Why "A3 thinking" must become the organizational culture
Challenges to implementing Lean in home-based care
Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Cooper Linton has worked in the healthcare industry for over 20 years with a passionate focus on home and community-based care. His professional background includes strategic planning, healthcare operations, certificate of need, marketing, business development, and healthcare construction. He currently serves as the associate vice president for Duke HomeCare, Duke Hospice, and Duke Home Infusion. Cooper also co-hosts a podcast, Edge of Aging, around healthcare and aging issues. He has a passion around healthcare access for the medically underserved as well as a desire to enhance access to services for caregivers.
Mr. Linton holds a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama at Birmingham where he also completed his Graduate Certificate in Gerontology. Cooper believes that his greatest “real world” education came through his role as a caregiver while he shared the care-journey of his parents. When not working, Cooper is happily busy as a husband, father, and an avid outdoorsman.
How to uncover cultural misfits in the interview and selection process using the best hiring strategies. How to use pre-employment assessments and references to get the best cultural team fit.
The speed of trust presntation get betterRobert Cole
This is a short presentation for a promotional exam process. If it helps someone else, enjoy! If not, well comments welcome anyway. Yes it is short, we had a 30 minute limit. There are various instructor notes. PLEASE COMMENT, very interested in real feed back.
This webinar, presented by Sheena Greer, explores just what boundaries are, examines some common workplace issues, and provides tips on how to create healthy boundaries that are not only good for you, but great for your entire team.
Watch the full recorded webinar here: https://www.youtube.com/watch?v=tyNipBf2x1Y
In our frenzy way of life, it is important for you, today, to set your personal boundaries. Setting your personal boundaries, in a clear, straightforward and unquestionable manner, is a way for you to protect yourself from the requirements of other people (including family, friends, co-workers, business associates, partners, etc). It is also, a personal responsibility and commitment in the things you want to do (in your life and for your life and the life of other people)!
This is a powerpoint that I made up for one of my courses...it outlines different topics that counselors can break up to create group meeting topics or even workshops. Excellent for dating violence awareness week too.
Unconscious bias is deeply rooted in human nature, and kills innovation and diversity. Its imperative that we understand what is it and how to address.
Applications of Lean Leadership Methods in Home-Based CareValue Capture
Presented by Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Hosted by Mark Graban of Value Capture
Learning Objectives
In this webinar, you will learn practical lessons that can be applied to any setting, not just home care:
The fundamentals that guided the Lean journey at Duke HomeCare & Hospice
Why committing to zero harm is such an important fundamental belief
Why it's crucial for the organization to capture good catches, close calls, and near misses
How safety huddles and tiered huddles provide a structured format
Why "A3 thinking" must become the organizational culture
Challenges to implementing Lean in home-based care
Cooper Linton
Associate Vice President, Duke HomeCare & Hospice
Cooper Linton has worked in the healthcare industry for over 20 years with a passionate focus on home and community-based care. His professional background includes strategic planning, healthcare operations, certificate of need, marketing, business development, and healthcare construction. He currently serves as the associate vice president for Duke HomeCare, Duke Hospice, and Duke Home Infusion. Cooper also co-hosts a podcast, Edge of Aging, around healthcare and aging issues. He has a passion around healthcare access for the medically underserved as well as a desire to enhance access to services for caregivers.
Mr. Linton holds a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama at Birmingham where he also completed his Graduate Certificate in Gerontology. Cooper believes that his greatest “real world” education came through his role as a caregiver while he shared the care-journey of his parents. When not working, Cooper is happily busy as a husband, father, and an avid outdoorsman.
How to uncover cultural misfits in the interview and selection process using the best hiring strategies. How to use pre-employment assessments and references to get the best cultural team fit.
The speed of trust presntation get betterRobert Cole
This is a short presentation for a promotional exam process. If it helps someone else, enjoy! If not, well comments welcome anyway. Yes it is short, we had a 30 minute limit. There are various instructor notes. PLEASE COMMENT, very interested in real feed back.
This webinar, presented by Sheena Greer, explores just what boundaries are, examines some common workplace issues, and provides tips on how to create healthy boundaries that are not only good for you, but great for your entire team.
Watch the full recorded webinar here: https://www.youtube.com/watch?v=tyNipBf2x1Y
In our frenzy way of life, it is important for you, today, to set your personal boundaries. Setting your personal boundaries, in a clear, straightforward and unquestionable manner, is a way for you to protect yourself from the requirements of other people (including family, friends, co-workers, business associates, partners, etc). It is also, a personal responsibility and commitment in the things you want to do (in your life and for your life and the life of other people)!
This is a powerpoint that I made up for one of my courses...it outlines different topics that counselors can break up to create group meeting topics or even workshops. Excellent for dating violence awareness week too.
Unconscious bias is deeply rooted in human nature, and kills innovation and diversity. Its imperative that we understand what is it and how to address.
The Secret Thing That Is Holding You Back In Your Nonprofit Career Bloomerang
https://bloomerang.co/resources/webinars/
Mazarine Treyz will talk about exactly how to build trust and make your fundraising office even more effective.
Ethical Dilemmas to know in your career.LokeshMandal2
Moral choices are pivotal moments where individuals navigate between conflicting values or principles, determining their actions based on considerations of integrity, justice, compassion, and the greater good. These decisions shape personal character and contribute to the moral fabric of society.
1. Employment that Works for Everyone: Experience from ElsewhereEthical Sector
Myanmar Centre for Responsible Business (MCRB), AAR Japan and the International Labour Organization (ILO), co-hosted second multi-stakeholder workshop on Promoting Employment Opportunities for Persons with Disabilities on 6 and 7 March at Rose Garden Hotel, Yangon.
Read more: https://www.myanmar-responsiblebusiness.org/news/second-multi-stakeholder-workshop-people-with-disabilities.html
Success is about talking truth. Understanding People, and Influencing the decision making.
Leadership about understanding situation and taking decision. Leadership is understanding People.
Jim Proce - Credibility, Hard Questions, &Trust - 2018 PWX Presentation (vers...Jim Proce
Based on the article of the same name, published in December of 2017, Jim Proce presents the topic at APWA 2018 PWX and TPWA 2018. Credibility, Hard Questions and Trust!
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
2. Confidential & Proprietary Information of ID.me 2
Agenda
ID.me’s Vision and Mission
Why is Culture Important?
ID.me’s Cultural Philosophy
How to Screen for Gifted Teammates
ID.me’s Cultural Values
3. Confidential & Proprietary Information of ID.me
ID.me’s Vision and Mission
3
• Vision: To be the world’s leading digital identity network empowering people to control their own
information and to prove their credentials across all channels: online, call center, and in-person.
• Mission: To make the world a more trusted place by delivering the highest level of security with
the least amount of friction at the lowest possible cost.
• People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of
people will live better lives with more trust and convenience thanks to ID.me. Like Special Forces,
we are executing against the most difficult missions where others have failed and given up.
4. Confidential & Proprietary Information of ID.me
Why is culture important?
4
• Culture is not a set of beliefs. Culture is what you do.
• ID.me’s Cultural Values and this presentation define the specific behaviors that result in
promotions, pay increases, and recognition.
• Great people make great workplaces. If we live our culture and enforce it, we will have an
exhilarating workplace where talented people have the chance to be their best self.
• If you observe an action that is inconsistent with ID.me’s values – and you don’t question it –
then you have just set a new hypocritical culture where our actions don’t match our values.
5. Confidential & Proprietary Information of ID.me
Confidential & Proprietary Information of ID.me
ID.me’s Cultural Philosophy: Trust and Results
5
• ID.me’s Culture is similar to Special Forces. We value
highly-skilled teammates who are worthy of trust and
capable of independent decision-making.
• We value results over effort. We particularly value results
and effort together. Talented people who push themselves
and each other to reach their potential are ideal teammates.
• Expectations for results are proportional to skill level, role,
and compensation. As compensation goes up, expectations
go up for return on investment. Entry level employee goals
might be 2 – 3x compensation while senior executives might
need to return 10x+. Like Special Forces, the expectations
for a cook or armorer are different from an operator.
• Excellence at your position – “do your
job well” — is the common expectation
across roles.
• Like a Special Forces unit, intimacy
and trust are performance based. We
must know we can trust our teammates
to do their job. Trust and Results define
performance cultures. Families don’t
condition membership on performance.
• At ID.me, the mission is bigger than
us – we can help billions of people –
and that takes priority.
6. Confidential & Proprietary Information of ID.me
Confidential & Proprietary Information of ID.me
How to Screen for Gifted Teammates ( 1 of 2 )
6
Cognitive
• Keen power of abstraction
• Interest in problem-solving and applying concepts
• Voracious and early reader
• Large vocabulary
• Intellectual curiosity
• Power of critical thinking, skepticism, self-criticism
• Persistent, goal-directed behavior
• Independence in work and study
• Diversity of interests and abilities
Creative
• Creativeness and inventiveness
• Keen sense of humor
• Ability for fantasy
• Openness to stimuli, wide interests
• Intuitiveness
• Flexibility
• Independence in attitude and social behavior
• Self-acceptance and unconcern for social norms
• Aesthetic and moral commitment to self-selected work
7. Confidential & Proprietary Information of ID.me
Confidential & Proprietary Information of ID.me
How to Screen for Gifted Teammates ( 2 of 2 )
7
Affective
• Unusual emotional depth and intensity
• Sensitivity/empathy to the feelings of others
• High expectations of self and others, often
leading to feelings of frustration
• Heightened self-awareness, accompanied
by feelings of being different
• Not easily wounded, need for emotional
support
• Need for consistency between abstract
values and personal actions
• Advanced levels of moral judgment
• Idealism and sense of justice
Behavioral
• Spontaneity
• Boundless enthusiasm
• Intensely focused on passions—resists changing activities when
engrossed in own interests
• Highly energetic
• Constantly questions
• Insatiable curiosity
• Impulsive, eager and spirited
• Perseverance—strong determination in areas of importance
• High levels of frustration—particularly when having difficulty meeting
standards of performance (either imposed by self or others)
8. Confidential & Proprietary Information of ID.me
Stars in every position
8
• Like Special Forces, ID.me depends upon stars in every position. Mediocre performers are subtraction by
addition in performance cultures. They not only do not add value, but put the team, the mission, and the
culture at risk. Special Forces are special because the people in Special Forces are special.
• Trust in each individual creates the conditions for maximizing individual performance. When you know the
teammate to your left and right will do their job, you can focus on your role.
• Raw ability and alignment trumps experience (https://www.youtube.com/watch?v=JPHVeQ7-ynA).
(Note, raw ability, alignment, and experience together is the best combination.)
• ID.me’s ambitious mission and scale means a poor performer doesn’t just impact the team, but also
millions of users who depend on us to protect their data and improve their lives.
• The Keeper Test: ID.me has a simple test for managers. Would you fight to keep a member of your team
if they were recruited away? If no, we immediately offer generous severance.
9. Confidential & Proprietary Information of ID.me
We value A players with A effort but not B players with A effort
10
Great Fit - Star Not a Fit - Wrong Role
10. Confidential & Proprietary Information of ID.me
Keeping only the most effective people allows us to pay top of
market
11
• Pay top of market. ID.me proactively calibrates compensation to market. We dynamically adjust
compensation to match market rates when we identify high-performers.
• Unlimited vacation. ID.me trusts employees who live our values to exhibit responsible judgment.
We allow high-performers to take time off as they choose.
• Stock Options. ID.me offers attractive stock option packages that allow employees to become owners
and to benefit from the collective harvest of our high-performing culture.
• Three Months Paid Parental Leave. ID.me offers three months of paid parental leave after one year of
employment.
• 401k Match. 3% of salary up to $6K after 90 days of employment.
11. Confidential & Proprietary Information of ID.me
No shame and generous severance
12
• There is no shame in failing to make it at a high-performing culture. We always treat people
with dignity and class because we respect the courage it takes to try to join an elite group.
• We explicitly do not enforce rules like force ranking the top and bottom 10% of employees
or other structures that can demoralize people and hurt collaboration. The Keeper Test and
calibration to market are the only rules for managers for retention and compensation.
• If a manager decides someone isn’t a good fit for ID.me within 30 days of hiring, then we
pay two weeks for severance packages.
• If a manager decides someone isn’t a good fit for ID.me after 30 days of hiring, then we pay
three months for severance packages.
13. Confidential & Proprietary Information of ID.me
Don’t be a jerk
14
• We do not tolerate brilliant jerks or normal jerks or any other kind of jerk. The total impact of a
jerk in a company is always negative.
• You treat people with respect and dignity. You particularly treat people with the least power
with the most respect.
• You control your temper. If you cannot control your temper, you remove yourself from the
situation until you can cool down. We do not yell at our teammates (at any level) at ID.me.
• You go out of your way to welcome new teammates, to spread knowledge, and to build
relationships across the company.
• You don’t make people scared to come into work.
• You don’t make anyone cry.
Learn More: Tony Hsieh
14. Confidential & Proprietary Information of ID.me
Always compete
15
• You have a demonstrated track record of excellence for the pursuits where you truly dedicated
yourself: work, academics, athletics, the arts, etc.
• You love winning and hate losing.
• You accept adversity willingly and take on the extra work.
• You work harder than anyone else and make that a habit in your life.
• You cannot stop your irrational and relentless drive to win when you are competing – whether
recreational games or video games or contests (and people are aware of it).
• You acquire and master the skills necessary to achieve your goals.
• You do your best work no matter how great or dire the situation might appear to be.
Learn More: Will Smith
15. Confidential & Proprietary Information of ID.me
Ask questions like a five-year old
16
• You research ID.me prior to your interview, and you deeply understand ID.me’s products and
customers after you join.
• You openly share as much information as possible with your teammates.
• You are curious about your teammates and interested in getting to know them.
• You seek guidance when you don’t understand what is expected of you.
• You voraciously consume knowledge (books, podcasts, videos, articles) in order to learn.
• You are able to connect the dots to discover patterns and to apply those insights to work.
• You ask seemingly simple questions when you don’t understand rather than holding back.
• You ensure your activities are aligned with ID.me’s goals.
Learn More: Ray Dalio
16. Confidential & Proprietary Information of ID.me
Inspire people with your passion
17
• You are an optimist. Startups are contrarian endeavors. Pessimists will give up too easily at
the first signs of trouble and they will demoralize the team. Virtually all founders are optimists.
• You are deeply committed to accomplishing ID.me’s Vision and Mission.
• You inspire belief in others that they can achieve the seemingly impossible.
• You don’t listen to the naysayers.
• You equip the team around you to win.
• You are someone who your teammates can rely upon.
• You never give up when you have set your sights upon a worthy goal.
Learn More: Steve Jobs
17. Confidential & Proprietary Information of ID.me
Make something better every day
18
• You pick up trash on the floor if you see it.
• You form persistent habits to improve yourself, your teammate, and the company.
• You help teammates when you see they are struggling.
• You take the initiative to improve the organization even if outside your area of responsibility.
• You don’t believe that you are above performing any task.
• You have a track record of improving people, projects, and organizations.
Learn More: Arnold
18. Confidential & Proprietary Information of ID.me
Treat each customer like your
favorite family member
19
• You exhibit a high degree of emotional intelligence and empathy.
• You are able to connect with other people and to feel their pain and need.
• You use your position and authority to take care of customers to the best of your ability.
• You express genuine and appropriate emotions to ensure the customer feels understood.
• You use language that ensures the customer feels listened to and understood.
• You provide customers with a plan and context for how ID.me is working to build features that
will help them or actively reviewing a policy, even if you can’t help them at that moment.
Learn More: Brene Brown
19. Confidential & Proprietary Information of ID.me
Own your mistakes so you can
learn from them
20
• You are responsible for everything you and your team does and does not do.
• You do not offer up excuses when things go wrong.
• You focus more on your own role in the failure and learning than on blaming others.
• You are self-aware and selfless enough to accurately diagnose what went wrong.
• You are competent and organized enough to develop an action plan to get better.
• You demonstrate a repeated habit of learning and getting better after failing.
Learn More: Jocko Willink
20. Confidential & Proprietary Information of ID.me
Details are everything
21
• You are able to focus your work so you can become a craftsman.
• You are a perfectionist and take pride in producing high-quality work the first time.
• You avoid unnecessary mistakes by planning and mitigating risk before things break.
• You dive deep and demonstrate ownership over your workstream.
• Your communication is specific and uses facts rather than adjectives whenever possible.
• You conduct thorough research and cite primary and secondary sources before making claims.
• You polish up the rough edges of your work and finish them to make things easy for others.
Learn More: Steve Jobs
Learn More: Admiral McRaven
21. Confidential & Proprietary Information of ID.me
Communicate like a scientist
22
• You create active feedback loops to constantly change and revise your plans based on new information.
• You have a history of being right about major decisions.
• You are able to leverage validated learning to increase the speed and accuracy of decisions.
• You value facts over opinions.
• You are able to consider multiple points of view before arriving at a conclusion.
• You rigorously test assumptions to confirm or deny truth.
• You have little patience for ideological points of view that are not buttressed by quantifiable evidence.
• You setup systems to speed up the time it takes to test new ideas.
Learn More: Jeff Bezos
22. Confidential & Proprietary Information of ID.me
Be truthful (even when it’s hard)
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• You understand bad news doesn’t get better with time and report bad news immediately.
• You avoid telling small lies to soften the impact of what is truly happening.
• You are direct when describing the situation and details.
• You report activity you observe that is, or is not, happening that might lead to a bad outcome.
• You ask for help if you are unable to solve a hard problem on your own.
• You ensure everyone has a consistent and referenceable source of truth.
• You build or improve scalable reporting and processes that make information accessible.
Learn More: Incrementalism
Learn More: Lying
23. Confidential & Proprietary Information of ID.me
Act like an owner
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• You understand ID.me’s Vision and Mission and Values.
• You prioritize justice and fairness over what is bureaucratically required.
• You attempt to change the rules to lead to more just outcomes at scale.
• You realize that rules cannot capture all scenarios.
• Your judgment is sound.
• You understand the goals of your team and your OKRs..
• You pursue outcomes that are consistent with ID.me’s values.
Learn More: Principled Disobedience
24. Confidential & Proprietary Information of ID.me
Reflect ID.me’s Values In Your Actions
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“We are what we repeatedly
do. Excellence, then, is not an
act, but a habit.”
—ARISTOTLE
Learn
Learn More: Culture