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Professionalism
By Tammy Holcomb & Danieliza Juniis-Johnson
EDU 511
Dr. Dietzel
2014
What is Professionalism?
• “The conduct, aims, or qualities that characterize or mark a
professional person.”
-Webster Dictionary
Characteristics of a Professional
• Honest
• Skilled
• Courteous
• Reliable
• Considerate
• Dependable
• Cooperative
• Committed
Unprofessional Behavior
• Arguing in front of customers, clients, and families
• Insults, verbal comments, or criticism intended to belittle or berate
others
• Verbal outbursts
• Conduct that can be considered harassment or discrimination
• Verbal threats of violence, retribution, or lawsuits
• Physical actions or threats towards others
How People Judge Your
Professionalism
• Your Attitude
• Your Demeanor
• Your Communication
• Your Image
• Your Competence
• Your Appearance
• Your Behavior
Attitude & Demeanor
• Smile!
• Stand tall
• Make eye contact
• Greet others with a firm handshake
• Be enthusiastic
Communication & Image
• Communication:
 Handle disagreements with diplomacy
 Speak face to face with people
 Respect cultural differences
 Give good feedback
 Listen
• Image
• Appearance
• Sharpen social skills
• Positive attitude
• Do not point fingers or be irresponsible
Competence, Appearance, Behavior
• Competence
 Use problem solving to help solve a problem
 Remember what people tell you when they help you
 Be serious about mistakes made
• Appearance
 Dress to Impress
 Follow dress code for the company/business you work for
• Behavior
 Be kind
 Polite
 Considerate

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Professionalism in the Workplace

  • 1. Professionalism By Tammy Holcomb & Danieliza Juniis-Johnson EDU 511 Dr. Dietzel 2014
  • 2. What is Professionalism? • “The conduct, aims, or qualities that characterize or mark a professional person.” -Webster Dictionary
  • 3. Characteristics of a Professional • Honest • Skilled • Courteous • Reliable • Considerate • Dependable • Cooperative • Committed
  • 4. Unprofessional Behavior • Arguing in front of customers, clients, and families • Insults, verbal comments, or criticism intended to belittle or berate others • Verbal outbursts • Conduct that can be considered harassment or discrimination • Verbal threats of violence, retribution, or lawsuits • Physical actions or threats towards others
  • 5. How People Judge Your Professionalism • Your Attitude • Your Demeanor • Your Communication • Your Image • Your Competence • Your Appearance • Your Behavior
  • 6. Attitude & Demeanor • Smile! • Stand tall • Make eye contact • Greet others with a firm handshake • Be enthusiastic
  • 7. Communication & Image • Communication:  Handle disagreements with diplomacy  Speak face to face with people  Respect cultural differences  Give good feedback  Listen • Image • Appearance • Sharpen social skills • Positive attitude • Do not point fingers or be irresponsible
  • 8. Competence, Appearance, Behavior • Competence  Use problem solving to help solve a problem  Remember what people tell you when they help you  Be serious about mistakes made • Appearance  Dress to Impress  Follow dress code for the company/business you work for • Behavior  Be kind  Polite  Considerate