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What is patient safety (who)

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Shailendra Veerarajapura
Shailendra Veerarajapura

This document discusses patient safety and its role in minimizing adverse healthcare events. It defines patient safety as harm caused by errors and system failures in healthcare. Other industries have shown that investigating systemic factors, rather than individual blame, can help address such issues. The history of patient safety includes a shift from a blame culture to a systems approach. A model of patient safety outlines the interaction between healthcare workers and systems, recipients of care, and methods of continuous quality improvement.

Healthcare
1 of 14
Topic 1 What is patient safety?
Learning objective Understand the discipline of patient safety and its role in minimizing the incidence and impact of adverse events, and maximizing recovery from them
Knowledge requirements • harm caused by health-care errors and system failures • lessons about error and system failure from other industries • history of patient safety and the origins of the blame culture • difference between system failures, violations and errors • a model of patient safety
Performance requirements • apply patient safety thinking in all clinical activities • demonstrate ability to recognize the role of patient safety in safe health-care delivery
Harm caused by health-care errors and system failures • extent of adverse events • categories of adverse events • economic costs • human costs
Lessons about error and system failure from other industries • large-scale technological disasters • what investigations showed • what is a systems approach
Swiss cheese model Why do interns make prescribing errors? A qualitative study MJA 2008; 188 (2): 89-94 Ian D Coombes, Danielle A Stowasser, Judith A Coombes and Charles Mitchell Adapted from Reason’s model of accident causation
History of patient safety and origins of the blame culture • blame culture in health care • Why do we blame? • person approach • systems approach
Difference between system failures, violations and errors • professional accountability • violations • types of violations
A model of patient safety 1. Those who work in health care. 2. Those who receive health care or have a stake in its availability. 3. The infrastructure of systems for therapeutic interventions (health-care delivery processes). 4. The methods for feedback and continuous improvement.
Systems for therapeutic action designed to preempt/rescue from failure Workers: teams trained to preempt / rescue from / manage failure Recipientsofcare Methods: CQI on info, hardware, plant, policy Methods: CQI on: competence communication, teamwork Preparation on: illness understanding, accessing care systems, advocacy A patient safety model of health care Emmanuel et al 2008
Knowledge & Expertise Patients •experience of illness •social circumstances •attitude to risk • values •preferences Clinicians •diagnosis disease • etiology • prognosis •treatment options • outcome probabilities Coulter A Picker Institute 2001
Students should: • understand the multiple factors involved in failures • avoid blaming • practise evidenced-based care • maintain continuity of care for patients • be aware of the importance of self-care • act ethically everyday
Demonstrate ability to recognize the role of patient safety in safe health-care delivery 1. Ask questions about other parts of the health system. 2. Ask for information about the hospital or clinic processes that are in place to identify adverse events.

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What is patient safety (who)

  • 1. Topic 1 What is patient safety?
  • 2. Learning objective Understand the discipline of patient safety and its role in minimizing the incidence and impact of adverse events, and maximizing recovery from them
  • 3. Knowledge requirements • harm caused by health-care errors and system failures • lessons about error and system failure from other industries • history of patient safety and the origins of the blame culture • difference between system failures, violations and errors • a model of patient safety
  • 4. Performance requirements • apply patient safety thinking in all clinical activities • demonstrate ability to recognize the role of patient safety in safe health-care delivery
  • 5. Harm caused by health-care errors and system failures • extent of adverse events • categories of adverse events • economic costs • human costs
  • 6. Lessons about error and system failure from other industries • large-scale technological disasters • what investigations showed • what is a systems approach
  • 7. Swiss cheese model Why do interns make prescribing errors? A qualitative study MJA 2008; 188 (2): 89-94 Ian D Coombes, Danielle A Stowasser, Judith A Coombes and Charles Mitchell Adapted from Reason’s model of accident causation
  • 8. History of patient safety and origins of the blame culture • blame culture in health care • Why do we blame? • person approach • systems approach
  • 9. Difference between system failures, violations and errors • professional accountability • violations • types of violations
  • 10. A model of patient safety 1. Those who work in health care. 2. Those who receive health care or have a stake in its availability. 3. The infrastructure of systems for therapeutic interventions (health-care delivery processes). 4. The methods for feedback and continuous improvement.
  • 11. Systems for therapeutic action designed to preempt/rescue from failure Workers: teams trained to preempt / rescue from / manage failure Recipientsofcare Methods: CQI on info, hardware, plant, policy Methods: CQI on: competence communication, teamwork Preparation on: illness understanding, accessing care systems, advocacy A patient safety model of health care Emmanuel et al 2008
  • 12. Knowledge & Expertise Patients •experience of illness •social circumstances •attitude to risk • values •preferences Clinicians •diagnosis disease • etiology • prognosis •treatment options • outcome probabilities Coulter A Picker Institute 2001
  • 13. Students should: • understand the multiple factors involved in failures • avoid blaming • practise evidenced-based care • maintain continuity of care for patients • be aware of the importance of self-care • act ethically everyday
  • 14. Demonstrate ability to recognize the role of patient safety in safe health-care delivery 1. Ask questions about other parts of the health system. 2. Ask for information about the hospital or clinic processes that are in place to identify adverse events.