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Prepared by: 
Faten Yahia. 
Ahlam Aboalmaaty. 
Under supervision: 
Dr. Neama
Outlines 
1-Objective. ž 
2-Introduction. ž 
ž 3-Definition of patient safety. ž 
ž 4-Psychological safety. ž 
ž 5-Safety culture. ž 
ž 6-Patient safety committee. ž 
ž 7-Patient safety plan. ž 
ž 8-Leadership related standards on patient safety. ž 
ž 9-Patient safety in Intensive Care Unit ž 
-ICU Team Collaboration ž 
- Barriers to Team Collaboration ž 
ž -Causes of un safe ICU ž 
ž -Error in ICU ž 
ž 10-Patient safety goals ž 
11-Root cause analysis ž 
ž 12-Reference ž
Objectives 
ž 
ž 
 Define patient safety. 
 Understand Psychological safety. 
 Define culture of safety. 
 Identify patient safety committee 
 Explain patient safety plan 
 Understand leadership related standards on 
patient safety 
 Discuss patient safety in ICU. 
 List international patient safety goals. 
 Identify Root Cause Analysis.
Introduction 
Medical errors have become a leading causes of death, killing more people 
each year than AIDS or Airplane crashes. 
These medical errors can be classified into five categories: 
1- Poor communication. 
2- Poor decision making. 
3- Poor patient monitoring. 
4- Poor patient identification. 
5- Poor patient tracking. 
Definition of patient Safety 
Freedom from accidental injury, ensuring the establishment of operational 
systems and processes that minimize the likelihood of errors so they won’t 
occur. 
ž 
Psychological safety : 
Psychological safety is a belief that one will not be punished or humiliated 
for speaking up with ideas, questions, concerns, or mistakes. 
A shared sense of psychological safety is a critical input to an effective 
learning system.
Safety culture: 
An atmosphere of mutual trust in which all staff Members can talk freely 
about safety problems and how to solve it ---without fear of blame or 
punishment. 
Creating a safety culture : 
1- Support teamwork and respect others. 
2- Educate staff. 
3- Engage physicians. 
4-Share lessons learned. 
5- Encourage use of communicating. 
6- Assign 1 (one) or 2 (two) clinical staff members. 
7-Take a proactive approach to error. 
8-Study and learn from near misses. 
9- Search for information about how to do things safely. 
10-Provide team training to a culture of safety. 
11- Encourage patient and family involvement in the care process. 
12- Share information about safety with others. 
What Gets in the Way of Optimal Care ? 
1- Not knowing the plan. 
2- Communication issues. 
3- Surprises. 
4- Missing information. 
5- Lack of resources. 
6- Failure to plan, recognize and rescue others. 
ž Patient safety committee 
ž 
A patient safety committee is a multidisciplinary team that takes a proactive 
approach to patient safety; It provides coordination and oversight to 
advance an organizations safety program and implement safety-related 
policies and procedures.
What is a patient safety committee do? 
ž 
The patient safety committee coordinates the following: 
1- Risk management. 
2- Environmental safety. 
3- Infection control. 
4- Quality improvement. 
Patient safety plan: 
1- Should standardize the definitions and categorize medical errors. 
2- Establish or enhance an error, near miss reporting mechanism. 
3-Identify data collection plan, reporting structure, as well as performing 
scheduling. 
Leadership related standards on patient safety : 
The leadership is to build an environment that recognizes the importance of 
safety. 
Leadership focus : 
1- Create & maintain a culture of safety. 
2- Encourage decision making. 
3- Implement patient safety program throughout the organization. 
4- Ensure that the processes are designed well, using available information 
from internal or external sources about potential risks to patient and successful 
practices. 
Patient safety in Intensive Care Unit: 
Patient safety in the ICU and collaboration among ICU care 
providers are interconnected. 
Poor collaboration leads to increased errors and increased risk of bad 
outcomes for ICU patients.
ICU team 
Doctors 
Nurses 
Respiratory 
therapists 
Barriers to Team Collaboration 
Clinical 
pharmac 
y 
Poor communication 
Poor decision making. 
Shared knowledge and skills of care providers influence the care given, 
decision making, problem solving, conflict management, and 
coordination. 
causes of an unsafe ICU: 
Problems with the organization and structure of the unit . 
Problems with the process of care used. 
Poor communication between physician and nurse. 
Error in intensive care: 
Medication errors. 
Inappropriate disconnection of lines, catheters and drains. 
Equipment failure. 
Loss, obstruction or leakage of artificial airway. 
Inappropriate turning-off of alarms. 
The presence of organ failure. 
Higher intensity in level of care and time of exposure all related. 
Other 
Social worker 
Dietitians
Take Action to Reduce Risk : 
Reactive: 
Investigate significant patient incidents (sentinel events). 
Proactive: 
Monitor patient safety and redesign high-risk processes to prevent a 
sentinel event from occurring. 
Example of sentinel event: 
An inpatient received 2 (two) unit of the incorrect type of blood at the time. 
The patient’s blood was drawn for a type/cross match; the sample was 
mislabeled with another patient's name. The transfusion was given to the 
patient whose name appeared on the type/cross match lab report, not the 
patient whose blood was in the lab specimen vial. 
International Patient Safety Goals 
Goal (1) identify patients correctly. 
Goal (2) improve effective Communication. 
Goal (3) improve the safety of high-alert medications. 
Goal (4) ensure correct-site, correct-procedure, correct-patient 
surgery. 
Goal (5) reduce the risk of health care–associated infections. 
Goal (6) reduce the risk of patient harm resulting from falls.
ž 
Goal 1 
Identify patients correctly 
 Use at least two patient identifiers when 
providing Care, treatment, and services. 
when administering medications, blood, or blood 
components; 
when collecting blood samples and other specimens for 
clinical testing; 
When providing treatments or procedures. The patient's room number or 
physical location is not used as an identifier. 
Label containers used for blood and other specimens in the presence of the 
patient. 
 Eliminate transfusion errors related to patient misidentification. 
Before initiating a blood or blood component transfusion: 
- Match the blood or blood component to the order. 
- Match the patient to the blood or blood component. 
- Use a two-person verification process or a one-person verification process 
accompanied by automated identification technology, such 
As bar coding. 
 Misidentification lead to: 
Wrong medication. 
Wrong procedure. 
Wrong operation. 
Late giving medication. 
Cancelled operation
Report critical results of tests and diagnostic procedures on a timely 
basis. 
Verbal order should be in emergency situation only and should be 
written as soon as possible. 
Before a procedure, label medicines that are not labeled. For 
example, medicines in syringes, cups and basins. Do this in the area 
where medicines and supplies are set up. 
Reduce the patient harm associated with the use of anticoagulant 
therapy. 
Maintain and communicate accurate patient medication information. 
High alert medication 
Insulin. 
Narcotic drugs. 
Coagulant drugs. 
Potassium chloride. 
Sodium chloride >0.9% 
 Remove concentrated electrolytes(including, but not limited to, 
potassium chloride, potassium phosphate, Nacl >0.9%) from 
patient care units 
 Standardize and limit the number of drug concentrations available 
in the organization 
Goal 2 
Improve the effectiveness of communication 
among caregivers. 
Goal 3 
Improve the safety of using medications.
Official “Do Not Use” List 
Do Not Use Potential Problem Use Instead 
Write "unit" 
“0” (zero), the number “4” 
(four) or “cc” 
U, u (unit) 
Write 
"International Unit" 
IV (intravenous) or the 
number 10 (ten) 
IU (International 
Unit) 
Write "daily" 
ž 
Write "every 
other day" 
Mistaken for each other 
Period after the Q mistaken 
for "I" and the "O" 
mistaken for "I 
Q.D., QD, qd 
(daily) 
Q.O.D.,QOD,q.o.d, 
qod (every other 
day) 
Write 
"morphine 
sulfate" Write 
"magnesium 
sulfate" 
Can mean morphine 
sulfate or magnesium 
sulfate Confused for one 
another 
MS 
MSO4 and 
MgSO4 
Goal 4 
eliminate wrong-site, wrong-patient and 
wrong-procedure surgery. 
 Wrong-site, wrong-procedure surgery can be prevented if appropriate 
processes are in place: 
-Effective communication. 
- Mark the procedure site by physician. 
-Preoperative checklist. 
-Documentation. 
- Time-out is performed before the procedure.
Goal 5 
Reduce the risk of health care-associated 
infections 
 Hand hygiene. 
 Prevent health care–associated infections due to multidrug-resistant 
organisms in critical access hospitals. 
This requirement applies to, but is not limited to, 
epidemiologically important organisms such as methicillin 
resistant staphylococcus aureus (MRSA), clostridium difficile 
(CDI), vancomycin-resistant enterococci (VRE), and 
multidrug-resistant gram-negative bacteria. 
 Prevent central line–associated bloodstream infections. 
Central venous catheters and peripherally inserted central 
catheter (PICC) lines.
 Preventing surgical site 
infections. 
 Prevent indwelling catheter-associated urinary tract infections 
(CAUTI). 
Goal 6 
Reduce the risk of patient harm resulting from 
falls. 
 Risk assessment 
 Periodic reassessment of individual patients 
 Assessment of environment of care. 
Assessment Yes No Comments 
Assess for injury including range of movement, pain, 
bruises, lacerations, etc. 
Assess vital signs and mental /neurological status 
Assess degree of injury: SCORE LOCATION 
0 = none 
1 = minor injury ( bruises, abrasions, minor) 
( Laceration which require no suturing ) 
2 = major injury ( fractures, head trauma, 
( laceration requiring sutures 
3 = death: a sentinel event which 
Requires immediate review and reporting
Goal 7 
Prevent health care-associated pressure ulcers 
ž 
(decubitus ulcers). 
ž 
ž 
ž 
ž 
ž Assess and periodically reassess each resident’s risk for developing a 
pressure ulcer and take action to address any identified risks. 
ž 
Goal 8 
The organization identifies safety risks inherent 
in its patient population. 
Identify patients at risk for suicide. 
Identify risks associated with home oxygen therapy, such as 
home fires. 
Root Cause Analysis : 
Reviewing the process: 
What happen? 
How did it happen? 
Why did it happen? 
What can we do differently?
References 
-Rothschild JM, Landrigan CP, Cronin JW, et al. The Critical Care Safety 
Study: the incidence and nature of adverse events and serious medical 
errors in intensive care. 
Critical Care Med. 2005;33(8):1694-1700. 
-Alberts WM. The importance of health-care teams [president’s report]. 
2006;1:11. 
-The Joint Commission. Accreditation Program: Hospital—National 
Patient Safety 
Goals. http://www.jointcommission.org. 
-Thomas EJ, Sexton JB, Helmreich RL. Discrepant attitudes about 
teamwork among critical care nurses and physicians. Crit Care Med. 
2003;31(3):956-959. 
-American Association of Critical-Care Nurses. AACN standards for 
establishing and sustaining health work environments: a journey 
to excellence. Aliso Viejo, CA: AACN; 2005. 
http://www.aacn.org/aacn/pubpolcy.nsf 
/Files/HWEStandards/$file/HWEStandards .pdf. Accessed January 30, 
2009.

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Patient safety

  • 1. Prepared by: Faten Yahia. Ahlam Aboalmaaty. Under supervision: Dr. Neama
  • 2. Outlines 1-Objective. ž 2-Introduction. ž ž 3-Definition of patient safety. ž ž 4-Psychological safety. ž ž 5-Safety culture. ž ž 6-Patient safety committee. ž ž 7-Patient safety plan. ž ž 8-Leadership related standards on patient safety. ž ž 9-Patient safety in Intensive Care Unit ž -ICU Team Collaboration ž - Barriers to Team Collaboration ž ž -Causes of un safe ICU ž ž -Error in ICU ž ž 10-Patient safety goals ž 11-Root cause analysis ž ž 12-Reference ž
  • 3. Objectives ž ž  Define patient safety.  Understand Psychological safety.  Define culture of safety.  Identify patient safety committee  Explain patient safety plan  Understand leadership related standards on patient safety  Discuss patient safety in ICU.  List international patient safety goals.  Identify Root Cause Analysis.
  • 4. Introduction Medical errors have become a leading causes of death, killing more people each year than AIDS or Airplane crashes. These medical errors can be classified into five categories: 1- Poor communication. 2- Poor decision making. 3- Poor patient monitoring. 4- Poor patient identification. 5- Poor patient tracking. Definition of patient Safety Freedom from accidental injury, ensuring the establishment of operational systems and processes that minimize the likelihood of errors so they won’t occur. ž Psychological safety : Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. A shared sense of psychological safety is a critical input to an effective learning system.
  • 5. Safety culture: An atmosphere of mutual trust in which all staff Members can talk freely about safety problems and how to solve it ---without fear of blame or punishment. Creating a safety culture : 1- Support teamwork and respect others. 2- Educate staff. 3- Engage physicians. 4-Share lessons learned. 5- Encourage use of communicating. 6- Assign 1 (one) or 2 (two) clinical staff members. 7-Take a proactive approach to error. 8-Study and learn from near misses. 9- Search for information about how to do things safely. 10-Provide team training to a culture of safety. 11- Encourage patient and family involvement in the care process. 12- Share information about safety with others. What Gets in the Way of Optimal Care ? 1- Not knowing the plan. 2- Communication issues. 3- Surprises. 4- Missing information. 5- Lack of resources. 6- Failure to plan, recognize and rescue others. ž Patient safety committee ž A patient safety committee is a multidisciplinary team that takes a proactive approach to patient safety; It provides coordination and oversight to advance an organizations safety program and implement safety-related policies and procedures.
  • 6. What is a patient safety committee do? ž The patient safety committee coordinates the following: 1- Risk management. 2- Environmental safety. 3- Infection control. 4- Quality improvement. Patient safety plan: 1- Should standardize the definitions and categorize medical errors. 2- Establish or enhance an error, near miss reporting mechanism. 3-Identify data collection plan, reporting structure, as well as performing scheduling. Leadership related standards on patient safety : The leadership is to build an environment that recognizes the importance of safety. Leadership focus : 1- Create & maintain a culture of safety. 2- Encourage decision making. 3- Implement patient safety program throughout the organization. 4- Ensure that the processes are designed well, using available information from internal or external sources about potential risks to patient and successful practices. Patient safety in Intensive Care Unit: Patient safety in the ICU and collaboration among ICU care providers are interconnected. Poor collaboration leads to increased errors and increased risk of bad outcomes for ICU patients.
  • 7. ICU team Doctors Nurses Respiratory therapists Barriers to Team Collaboration Clinical pharmac y Poor communication Poor decision making. Shared knowledge and skills of care providers influence the care given, decision making, problem solving, conflict management, and coordination. causes of an unsafe ICU: Problems with the organization and structure of the unit . Problems with the process of care used. Poor communication between physician and nurse. Error in intensive care: Medication errors. Inappropriate disconnection of lines, catheters and drains. Equipment failure. Loss, obstruction or leakage of artificial airway. Inappropriate turning-off of alarms. The presence of organ failure. Higher intensity in level of care and time of exposure all related. Other Social worker Dietitians
  • 8. Take Action to Reduce Risk : Reactive: Investigate significant patient incidents (sentinel events). Proactive: Monitor patient safety and redesign high-risk processes to prevent a sentinel event from occurring. Example of sentinel event: An inpatient received 2 (two) unit of the incorrect type of blood at the time. The patient’s blood was drawn for a type/cross match; the sample was mislabeled with another patient's name. The transfusion was given to the patient whose name appeared on the type/cross match lab report, not the patient whose blood was in the lab specimen vial. International Patient Safety Goals Goal (1) identify patients correctly. Goal (2) improve effective Communication. Goal (3) improve the safety of high-alert medications. Goal (4) ensure correct-site, correct-procedure, correct-patient surgery. Goal (5) reduce the risk of health care–associated infections. Goal (6) reduce the risk of patient harm resulting from falls.
  • 9. ž Goal 1 Identify patients correctly  Use at least two patient identifiers when providing Care, treatment, and services. when administering medications, blood, or blood components; when collecting blood samples and other specimens for clinical testing; When providing treatments or procedures. The patient's room number or physical location is not used as an identifier. Label containers used for blood and other specimens in the presence of the patient.  Eliminate transfusion errors related to patient misidentification. Before initiating a blood or blood component transfusion: - Match the blood or blood component to the order. - Match the patient to the blood or blood component. - Use a two-person verification process or a one-person verification process accompanied by automated identification technology, such As bar coding.  Misidentification lead to: Wrong medication. Wrong procedure. Wrong operation. Late giving medication. Cancelled operation
  • 10. Report critical results of tests and diagnostic procedures on a timely basis. Verbal order should be in emergency situation only and should be written as soon as possible. Before a procedure, label medicines that are not labeled. For example, medicines in syringes, cups and basins. Do this in the area where medicines and supplies are set up. Reduce the patient harm associated with the use of anticoagulant therapy. Maintain and communicate accurate patient medication information. High alert medication Insulin. Narcotic drugs. Coagulant drugs. Potassium chloride. Sodium chloride >0.9%  Remove concentrated electrolytes(including, but not limited to, potassium chloride, potassium phosphate, Nacl >0.9%) from patient care units  Standardize and limit the number of drug concentrations available in the organization Goal 2 Improve the effectiveness of communication among caregivers. Goal 3 Improve the safety of using medications.
  • 11. Official “Do Not Use” List Do Not Use Potential Problem Use Instead Write "unit" “0” (zero), the number “4” (four) or “cc” U, u (unit) Write "International Unit" IV (intravenous) or the number 10 (ten) IU (International Unit) Write "daily" ž Write "every other day" Mistaken for each other Period after the Q mistaken for "I" and the "O" mistaken for "I Q.D., QD, qd (daily) Q.O.D.,QOD,q.o.d, qod (every other day) Write "morphine sulfate" Write "magnesium sulfate" Can mean morphine sulfate or magnesium sulfate Confused for one another MS MSO4 and MgSO4 Goal 4 eliminate wrong-site, wrong-patient and wrong-procedure surgery.  Wrong-site, wrong-procedure surgery can be prevented if appropriate processes are in place: -Effective communication. - Mark the procedure site by physician. -Preoperative checklist. -Documentation. - Time-out is performed before the procedure.
  • 12. Goal 5 Reduce the risk of health care-associated infections  Hand hygiene.  Prevent health care–associated infections due to multidrug-resistant organisms in critical access hospitals. This requirement applies to, but is not limited to, epidemiologically important organisms such as methicillin resistant staphylococcus aureus (MRSA), clostridium difficile (CDI), vancomycin-resistant enterococci (VRE), and multidrug-resistant gram-negative bacteria.  Prevent central line–associated bloodstream infections. Central venous catheters and peripherally inserted central catheter (PICC) lines.
  • 13.  Preventing surgical site infections.  Prevent indwelling catheter-associated urinary tract infections (CAUTI). Goal 6 Reduce the risk of patient harm resulting from falls.  Risk assessment  Periodic reassessment of individual patients  Assessment of environment of care. Assessment Yes No Comments Assess for injury including range of movement, pain, bruises, lacerations, etc. Assess vital signs and mental /neurological status Assess degree of injury: SCORE LOCATION 0 = none 1 = minor injury ( bruises, abrasions, minor) ( Laceration which require no suturing ) 2 = major injury ( fractures, head trauma, ( laceration requiring sutures 3 = death: a sentinel event which Requires immediate review and reporting
  • 14. Goal 7 Prevent health care-associated pressure ulcers ž (decubitus ulcers). ž ž ž ž ž Assess and periodically reassess each resident’s risk for developing a pressure ulcer and take action to address any identified risks. ž Goal 8 The organization identifies safety risks inherent in its patient population. Identify patients at risk for suicide. Identify risks associated with home oxygen therapy, such as home fires. Root Cause Analysis : Reviewing the process: What happen? How did it happen? Why did it happen? What can we do differently?
  • 15. References -Rothschild JM, Landrigan CP, Cronin JW, et al. The Critical Care Safety Study: the incidence and nature of adverse events and serious medical errors in intensive care. Critical Care Med. 2005;33(8):1694-1700. -Alberts WM. The importance of health-care teams [president’s report]. 2006;1:11. -The Joint Commission. Accreditation Program: Hospital—National Patient Safety Goals. http://www.jointcommission.org. -Thomas EJ, Sexton JB, Helmreich RL. Discrepant attitudes about teamwork among critical care nurses and physicians. Crit Care Med. 2003;31(3):956-959. -American Association of Critical-Care Nurses. AACN standards for establishing and sustaining health work environments: a journey to excellence. Aliso Viejo, CA: AACN; 2005. http://www.aacn.org/aacn/pubpolcy.nsf /Files/HWEStandards/$file/HWEStandards .pdf. Accessed January 30, 2009.