Latoya Joseph is a customer service professional from St. Lucia with over 10 years of experience in retail, hospitality, and education. She has a proven track record of achieving high customer satisfaction ratings and building customer-focused teams. Her areas of expertise include customer service training, complaint handling, and customer satisfaction enhancement. She holds certificates in business start-up, entrepreneurial skills, and building trades. References are available upon request.

1. Latoya Joseph
Patterson's Gap, Castries,
St. Lucia
latoyajoseph21@hotmail.com Cell: 1-758 – 7246295
 Dedicated Customer Service Rep with experience in retail. Consistently achieve record-high customer
satisfaction rankings.
 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Lead by example and ensure the execution of
all safety, security, quality and store operations policies.
Areas of Expertise
Customer Service Training
Complaint Handling & Resolution
Customer Satisfaction Enhancement
Office administration
Teambuilding
Reception duties
Professional Experience
Courts — St. Lucia
 Clerk Responsible for sales with potential customers.
 Cashier Responsible for transactions.
Mji Hotel
 Front Desk Manager Ensuring the front desk provides a professional and friendly Service
For Customers.
Dealing with customers, including handling complaints when they come to t
he desk.
Party World
 Sales Welcome customers maintain knowledge and help them with the selection of
Merchandise.
Ave Maria Infant School
 Principal Assistant Perform a wide range of administrative and office support activities for the
office and supervisor to facilitate the efficient operation of the school.

2. Education and Training
Bocage Secondary School - 2004 – 2009
CXC: Principles of Business, Mathematics, English Language, Social Studies, Electronic Document Pr
eparation and Management, Information Technology
Sir Arthur Lewis Community College 2009-2010
 Building Trades – Certificate Course
USAID Business Start Up Program March – April 2015
 Certificate of Completion , Business Start-Up
 Certificate of Achievement , Entrepreneurial Life Skills
Hobbies: Meeting People, Dancing, Hairdressing, Fashion Designing, Travelling, Exploring Countries,
Socializing, Ordering Stuff & Decorating
References
Ms. Lydia Blasse
Cert CII, Dip CII
Senior Underwriter/Supervisor
Massy United Insurance Co. Ltd
1 758 456-6565; 1758 520-8611