Diana Sommers is seeking a position as an administrative assistant. She has skills in communication, administrative tasks like bookkeeping and scheduling, multitasking, problem solving, and team leadership. She is currently taking courses to enhance her skills. Her work history includes roles as an assistant store manager and supervisor where she managed staff and inventory. She has a high school diploma and certificates in accounting, child and youth work, and retail management. She is reliable, honest, and works well under pressure.

1. Diana Sommers
E-mail: dsommers@shaw.ca
Seeking a Position as an Administrative Assistant
Skills
 Communicate well in a friendly and companionate manor
 Perform various administrative procedures such as book keeping, scheduling, data entry,
notation, filing, emailing, faxing, payroll, billing, and answering phones
 Multitask and work well under pressure in a fast paste environment
 Problem solve, trouble shooting and a keen eye for detail.
 Coaching managing, supervising and mentoring others
 Take initiative in job related duties
 Work well as a leader, team and individually
 Ordering and inventory control with supply vendors
 Dependable and punctual for opening and closing the establishment
 Problem solve and resolve customer issues
Personal Qualities
 Dedicated
 Reliable
 Honest
 Trustworthy
 Enjoy new challenges
 Caring
 Outgoing
 Team Leader
 Flexible
 Creative
 Friendly
 Work well under pressure

2. Education and Training
Ashworth College
Currently taking theMedical OfficeAssistant Course
BowValley College
Currently taking Administrativecourse
The Real Canadian Superstore:
 Power Equipment Certification
 First Aide
 Management Time Savers Certificate
 Code of Business Conduct 2010 Certificate
 Introduction to the Retail P&L
 Store Communications and Overview of Communications Types
 Assistant Store Management Certificate
Scotia Bank E-Training Certificate
 Describe Privacy – Handle With Care
 Excellence in Service / Communicating With Customer
 Interpersonal Communication; Listening Skill
 Reducing the Risk; (Anti Money Laundering)
 Recognition Certificates from co-workers for my leadership skill
Cegep Heritage College:
Accounting and Office Systems Certificate
Algonquin College
Child and Youth Worker Program
Psychology, Sociology, French and English
One Year program
Woodroffe High School:
High School Diploma (Academics)

3. Employment:
Salvation Army
Assistant Store manager
March 2015- Sept 29, 2016
Manage staff
Organize prioritize duties for the day
Open and close the establishment
Count prepare float for cashier, close and prepare deposits
Update and enter production totals
Price and sort merchandise
Problem solve and tend to customers
Order inventory and manage pickups
Support store manager
Homeschooled my daughter full time for grade 7-10
2011 – 2015
Achieved Honours
Worked on scheduled assignments
Taught my daughter through online tutorials and manuals
Ensured assignments were kept up to date and handed in on time
Marked and proof read assignments
Organized and did field trips pertaining to subjects
Demonstrated and created art projects and physical Education
The Real Canadian Superstore
Assistant Store Manager Availability
2007-2011
Manage the availability processes and procedures for all availability departments,
Manage back room processes, receiving of all grocery, Manage colleagues, C.A.O,
Natural Value and Administration Departments. Responsible for overseeing the store
Core compliance, Labor costs, Shrink, Inventory processes, Labor Management, WCB
Claims and follow ups, HR and LR Relations, re-calls, Talent mapping, Customer service
standards, Supervisor reviews, Coaching, Training and Mentoring Supervisors, Labor
reports, P&L (Productivity and Loss) Reports, LAR verification, Scheduling, Ad
execution, Event execution, Assist the Store Manager and run the Store when the
Store Manager is away

4. The Real Canadian Superstore
Housewares Supervisor
Manage the Housewares Department and Colleagues. Provide Direction and Instruction
to colleagues, scheduling and d-map completion, Bronze Training of new colleagues,
clean up and organize, set new standards for the department and back room
processes, decrease overstock levels by adjusting PIL (Perpetual Inventory Levels) in
the department, Payroll, ordering, executing events and Plano Compliance.
The Real Canadian Superstore
C.A.O Supervisor
Effectively manage the C.A.O. Systems, Test and Implement new systems throughout all
departments, Responsible for cycle counts, Allocating all availability department,
Operate R.F. Gun, Control and maintain stock levels, Inventory and ordering, Plano
gram management, LAR Reports, Responsible for all training and hiring, Leading and
instructing the C.A.O. Team, Setting Targets and Goals, P.I. Adjustments, Ensure BDR
(Back Door Receiving) and other receiving practices are maintained on a daily basis
The Real Canadian Superstore
Joe Apparel Assistant
Assisted the department Supervisor on daily tasks and manage the department and
colleagues, assisted in payroll, Ordering stock, back room management, training, merchandising,
Customer Service, operate till, Ensure Completion of all directives on
the specified due dates, scan out damages.
Bank of Nova Scotia Centralized Accounting Unit
2004-2006
Senior Accounting Clerk
Responsible for providing administrative support to the alternate delivery channels to
ensure overall customer satisfaction. Processed and completed all customer documents
that have been processed on-line. Handle any outstanding non-reconciled accounts,
prepared letters to customers with regards to their investments and accounts. Under
Great time restraints to ensure the completion of documents. a great deal of
Organization, accuracy and being a team player were only a couple of the requirements
for the position. Assisted the Senior Accounting Officer to verify all documents according
to the report logs and prepare them for processing. Ensured all information was
complete and accurate. Inventory Control on a weekly basis, processed return mail
Gilmore Global Logistics Services
1997-2001
Electronic File Manager and Co-Ordinator
Managed allXerox Operatorsand Proof Readers,Coordinated and prioritized work flow forspecialprint
orders.Scheduled workforall shifts 24 7. Ensured all proof reading processesand documentation were
up to company standards.Created and maintained an electronicfile managementdatabaseand docket
system.