Kristen Dowtin is seeking a career that allows her to develop her skills and explore her talents. She has over 10 years of experience in management, customer service, clerical work, and data entry. Her experience includes roles as an Assistant Manager at Torrid and Claire's Boutiques, where she oversaw daily operations and provided excellent customer service. She is skilled in areas such as administration, inventory management, problem solving, and time management.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
1. 3034 Lundt Court
Waldorf, MD 20603
T 240-607-9269
Kristen.dowtin@yahoo.com
Objective
To build a career based on my experience and knowledge with a company that allows me to further develop my
skills and fully explore my talents.
Professional Summary
Management & Supervisory
The ability to learn and adapt to change quickly has led to rapid advancement during my tenure with Burch Oil DQ,
and the U.S. Census Bureau.
My management duties have involved overseeing daily business operations, maintaining superior customer service,
compiling data for reports and inventory control. I have assisted upper management and performed tasks related to
staff development, recruiting, training, and scheduling.
Clerical, Customer Service & Retail
The ability to display and maintain a positive attitude, outstanding work ethic, and sustain stamina in demanding and
fast-paced environments, allowed me to work collaboratively and efficiently with co-workers, and management to
deliver excellent customer service. These attributes enabled me to form and maintain relationships, building a liaison
of trust and reliability with customers as well as fellow employees, which quickly propelled me to entry-level
management roles.
Experience
Assistant Manager (Part-time), Torrid –– Waldorf, MD Sept. 2014 - Current
Responsibilities include: The Opening and Closing of the store, assigning the daily tasks and floor zones to
scheduled associates, as well as directing them to develop their proficiency and productivity on each shift, counting
and inputting the drawers daily funds, preparing deposits, reconciling drawers and completing paperwork for the
closing of the business day. Daily work requirements: maintenance of daily sales goals, signage, and the store
appearance, creating an inviting customer service environment, and ensuring that all shipments and products are
processed and placed appropriately, reviewing and responding to all network and store emails, “recovering”
(cleaning) of the store.• Highlights – Highest conversion percentage.
Assistant Manager, Claire’s Boutiques Inc. –– Tyson’s Corner, VA May 2014 – Sept. 2014
Responsibilities included: opening and closing the store, counting and inputting the opening drawer cash counts,
reviewing and responding to all network and store emails, printing the CNN (Claire’s News Network) daily agendas,
creating a “To-Do List” assigning employees to zones and tasks for each shift, “recovery” (cleaning), preparing
deposits, and completing the closing paperwork for the business day. Daily work requirements: maintenance of the
sales signage and the store appearance, creating an inviting customer service environment, and ensuring that all
shipments and products are distributed throughout the store; providing direction to employees regarding required
tasks to develop their proficiency and productivity.• Highlights – Promoted to Department Manager.
Data Entry Clerk, Washington Intelligence Bureau – Chantilly, VA Nov 2013 - April 2014
Responsibilities: keyed and verified customer account and monetary donation information, pulled and sorted mail by
account type. Highlight: Processed approximately 14 batches of data per day consisting of 100 donation
accounts.
Assistant Manager, Burch Oil DQ –– Waldorf, MD Sept 2012 - Nov 2013
Responsibilities: opened and closed the store in preparation for full service, counted cash drawers, manually input
deposits and previous day’s sales data into the Summit database, processed paper work, made bank deposits and
exchanges for change, assigned crew shift tasks, maintained store appearance, maintained the product inventory and
Kristen N. Dowtin
Manager/Administrative Assistant/Data Entry/Customer Service/Sales
2. Kristen.dowtin@yahoo.com
Kristen N. Dowtin
ensured that our store was fully stocked and ready for service at all times, provided and maintained quality customer
care, processed payroll time cards, and prepared weekly work schedules, processed weekly shipment
inventory/purchase receipts, and counted/processed monthly inventory. Highlight: Within six months, promoted
from sales associate to shift lead to Assistant Manager.
Receptionist, J.T. Magen Inc. –– New York, NY April - Aug 2012
Responsibilities: opened the office, sent/received/directed mail to our mail room, greeted clients and directed them
to the appropriate areas, screened phone calls and messages for all employees, including the CEO, dispersed checks,
ensuring that checks were signed for and delivered to the intended recipient.
Sales Associate, PvRx –– Upper Marlborough - Jan 2011 - April 2012
Responsibilities: scheduled prospective membership appointments, delivered presentations to prospective members
regarding package options, and facilitated member sign-up transactions. Using quality assurance methodology,
resolved client issues; and sent/received/directed mail.
Crew Leader/ Manager, U.S. Census Bureau –– La Plata, MD April 2009 - July 2010
Responsibilities: trained employees to verify and analyze data, assigned intake census locations, ensured crew
assignment completion and data validity, corrected data as needed, provided onsite assistance and information to
customers regarding completion of Census questionnaires. Highlights: Two terms with census-first as census
taker for three months then promoted to Crew Leader/Manger.
Beauty Consultant, Macy’s Inc. –– Waldorf, MD Aug 2009 - March 2010
Responsibilities: performed makeovers, conducted sales transactions, and provided personal skin care consultations,
maintained counter appearance, maintained the cash drawer funds for opening and closing, and deposited excess
funds into the stores deposit drop box.
Associate/Sales Lead, GNC (General Nutrition Center) –– June 2008 - May 2009
Responsibilities: opened/closed the store, counted the drawers at the beginning and end of each shift, maintained
store appearance and stock, conducted sales transactions, supervised sales associate tasks and reviewed sales quotas,
provided quality customer service, including conveying detailed product information to ensure that customers
received thorough knowledge of the products and were secure in their purchases.
Education
American Musical and Dramatic Academy, Los Angeles, CA –– Associates in Fine Arts/Musical Theatre, 2007
Graduate
F.I.T., New York, NY –– Certification in Jewelry Design, Certification in Fashion Design/Sewing
Skills/Summary of Qualifications
Clerical, customer service, and professional management experience in fast-paced environments using strong
technical, organizational, and interpersonal skills. I am ethical, discreet, and dependable, and have a desire to
commit to superior service. I am poised and calm under pressure, and can interact with individuals of all levels. I am
resourceful, independent, and detail-oriented in executing projects, and able to multi-task efficiently. Capabilities
include but not limited to:
Administrative/Clerical/
Reception
Computer Operations Data Entry Office Management Inventory
Management
Supervisory Skills Customer Service/
Relations
Problem
Solving
Time Management Typing Speed WPM
75
