This document is a resume for Jocelin Garcia-Salmerón. She has over 5 years of experience in customer service roles, including currently as a Member Service Representative and previously as a Store Manager for an AT&T retail store. She is pursuing a Bachelor's Degree in Business Administration and is looking for an opportunity to apply her knowledge and experience.

1. Jocelin Garcia-Salmerón
(619) 962-5213
jocelins421@hotmail.com
P R O F F E S S I O N A L S U M M A R Y
Member Service Representative experience as well as Retail
Store Manager experience. Driven to apply a strong work ethic
and motivational skills to achieve company goals, as well as
employee and customer satisfaction. With 5 years in fast-paced
customer service and call center environments. Personable and
professional under pressure. Patient and empathetic with
background in conflict resolution and customer care. With
strong work ethic and motivational skills to achieve goals.
Working towards Business Administration degree. Looking for
an opportunity to use my knowledge and experience to help
grow the company.
E D U C A T I O N
High School Diploma: 2006
Granger High school - Granger, WA
------------------------------------------------:
Heritage University - Toppenish, WA 2006-2011
-Major: BA for Art & Education from K-8
Southwestern Collage- Chula vista, CA 2014-
-Associates Degree Pending
San Diego City College- San Diego, CA 2015-2016
-Last semester to finish AA in Business

2. Jocelin Garcia-Salmerón
Page 2
- Will continue to work in BA in Business Administration
E X P E R I E N C E
Member Service Representative 05-27-2014- present
San Diego County Credit Union- San Ysidro, CA
Experience in cash handling, balancing cash drawer daily,
process direct deposit forms, cross sell products and services
to members, able to answer inquiries to members pertaining
their accounts, give Wow service at all times. While working in
the SDCCU, I have been involved in few events as Shred event at
Qualcomm, Poinsettia Bowls and four Car Sale events as well. I
am also working on STAR program and been in sales charts
constantly. I was awarded at the Presidents Awards luncheon
for being on the top tellers.
Store Manager 12/2010- 11-25-13
Smart Wireless Retail AT&T Store– Sunnyside, WA
Meet and exceed customer service experience and sales
objective for store including hiring,
development, discipline, and scheduling of employees to
ensure great customer service, and quality store operations.
Maintain inventory at adequate levels and maintain the
appearance of the store.
Supervise the overall daily operation of the store.
Complete accounting and paper work associated with cash
receipts and prices.
Trained staff on operating procedures and company services.

3. Jocelin Garcia-Salmerón
Page 3
Maintained up-to-date knowledge of product and service
changes.
Create a work environment where motivated people can excel.
Resolve or escalate appropriately any billing or service issues.
Answer the phone at all times.
Execute by example.
Coach and developed personnel.
Certificate for Medical Terminology
50 hrs at Yakima Valley Community College
V O L U N T E E R W O R K
Volunteer at Pre-School in Wapato 2010-12
- Helped teachers with kids, make sure they were ok, play and
read to with them.
- Helped teachers to setup the classroom, play area, and
reading area.
- Supervised children during lunch.
Volunteer at Heritage Day Care in Toppenish WA 2011
-Substitute teachers when they took their lunch.
- Supervised children during class hours.
- Supervised children during lunch.
- Clean the play area, dishes, and classrooms.
Volunteer at Heritage University Events 2008-2012
-Heritage ASB Committee Leader 2011

4. Jocelin Garcia-Salmerón
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-PresidentialFellows 2011
-Heritage University ASB Secretary 2012