SlideShare a Scribd company logo
6	
  Drivers	
  of	
  Process	
  Performance:	
  	
  
The	
  Process	
  Performance	
  Diagnos1c	
  
Steve	
  Stanton,	
  Managing	
  Director	
  
Webinar	
  
	
  
February	
  24,	
  2016	
  
1	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Ques%ons	
  to	
  Be	
  Answered	
  by	
  the	
  PPD:	
  
How	
  healthy	
  is	
  my	
  process	
  today?	
  	
  
will	
  current	
  performance	
  meet	
  stakeholder	
  requirements?	
  
Will	
  we	
  be	
  able	
  to	
  sustain	
  our	
  performance	
  into	
  the	
  
future?	
  
are	
  the	
  condiHons	
  for	
  success	
  in	
  place?	
  
Where	
  should	
  we	
  best	
  focus	
  to	
  improve	
  our	
  results?	
  
where	
  are	
  our	
  leverage	
  points?	
  
2	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
PPC	
  Benefits	
  and	
  Beneficiaries	
  
Process	
  Owners	
  
an	
  objecHve	
  scorecard	
  on	
  current	
  performance	
  
a	
  roadmap	
  for	
  improvement	
  
fewer	
  and	
  beJer	
  audits	
  
Process	
  Performers	
  
a	
  beJer	
  and	
  more	
  aligned	
  process	
  for	
  execuHon	
  
improved	
  morale	
  and	
  retenHon	
  
The	
  Enterprise	
  
improved	
  efficiencies	
  and	
  profit	
  
improved	
  customer	
  saHsfacHon	
  
beJer	
  process	
  alignment	
  
	
  
	
  
3	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Six	
  Leading	
  Indicators	
  of	
  Process	
  
Performance	
  
Process	
  Purpose	
  
linking	
  to	
  strategy	
  and	
  how	
  to	
  track	
  performance	
  
Process	
  Profile	
  
providing	
  the	
  specificaHons	
  for	
  execuHon	
  
Process	
  Progress	
  
improving	
  the	
  process’s	
  design	
  and	
  execuHon	
  
Process	
  Power	
  
ensuring	
  governance	
  role	
  clarity	
  and	
  decision	
  rights	
  
Process	
  Performers	
  
focusing	
  on	
  the	
  people	
  who	
  execute	
  the	
  process	
  
Process	
  PlaJorm	
  
leveraging	
  the	
  plaPorms	
  that	
  support	
  the	
  process	
  
4	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Four	
  Levels	
  of	
  Process	
  Performance	
  
Chaos:	
  	
  No	
  confidence	
  in	
  performance,	
  high	
  vola9lity,	
  not	
  understood	
  
unmanaged	
  and	
  unmeasured	
  
ad	
  hoc	
  and	
  inconsistent	
  elements	
  
Control:	
  	
  Uncertain	
  confidence,	
  moderate	
  risk	
  
consistent	
  performance,	
  repeatable	
  across	
  transacHons	
  
Competence:	
  	
  Moderate	
  confidence,	
  low	
  risk	
  
documented	
  superior	
  performance	
  
structured	
  management	
  of	
  change	
  
Compe%%ve	
  Advantage:	
  	
  High	
  level	
  of	
  confidence	
  in	
  future	
  performance	
  
hits	
  stretch	
  goals	
  and	
  outperforms	
  compeHtors	
  
dynamically	
  self-­‐correcHng	
  by	
  performers	
  or	
  algorithms	
  
	
  
Note:	
  	
  Not	
  all	
  processes	
  need	
  to	
  aspire	
  to	
  the	
  highest	
  level	
  of	
  performance,	
  but	
  all	
  do	
  need	
  to	
  move	
  
toward	
  improvement,	
  but	
  at	
  different	
  speeds	
  
5	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Process	
  Purpose	
  
Chaos	
   Control	
   Competence	
   Compe%%ve	
  
Advantage	
  
Value	
  
CreaHon	
  
Weak	
  and	
  implicit	
  
connecHon	
  to	
  strategy	
  	
  
Process	
  design	
  and	
  
vision	
  logically	
  linked	
  
to	
  strategy	
  
Process	
  design	
  and	
  vision	
  
qualitaHvely	
  and	
  
quanHtaHvely	
  linked	
  to	
  
strategy	
  
Design	
  embodies	
  and	
  helps	
  
shape	
  strategy	
  (capability	
  
driven)	
  
Metric	
  
Design	
  
Many	
  funcHonal	
  
metrics,	
  mostly	
  cost	
  
and	
  process	
  measures	
  
undefined	
  
Clear,	
  high-­‐level	
  E2E	
  
outcome	
  measures	
  
defined	
  
Outcome	
  measures,	
  
performance	
  targets,	
  
and	
  baselines	
  all	
  defined	
  
complete	
  with	
  leading	
  
and	
  lagging	
  indicators	
  
Complete,	
  balanced,	
  and	
  
dynamic	
  process	
  scorecard	
  
linked	
  to	
  incenHves	
  is	
  in	
  use	
  
Metric	
  
Use	
  
Primarily	
  retrospecHve	
  
reporHng	
  
ReporHng	
  and	
  
improvement,	
  with	
  
episodic	
  diagnosis	
  
yielding	
  occasional	
  
‘gap’	
  insight	
  
ReporHng,	
  improving,	
  
and	
  predicHng	
  uses	
  with	
  
conHnuous	
  ‘gap’	
  
measurement,	
  trend	
  
analysis	
  
ReporHng,	
  improving,	
  
predicHng,	
  and	
  moHvaHng	
  uses	
  
with	
  all	
  key	
  metrics	
  automated	
  
for	
  evoluHon	
  and	
  instant	
  
feedback,	
  correlaHon	
  analysis	
  
6	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Process	
  Profile	
  
Chaos	
   Control	
   Competence	
   Compe%%ve	
  
Advantage	
  
IdenHty	
   Process	
  is	
  a	
  
collecHon	
  of	
  
renamed	
  funcHonal	
  
tasks	
  
	
  
E2E	
  process	
  intenHonally	
  
designed	
  and	
  SIPOC	
  
elements	
  defined	
  and	
  
documented	
  at	
  some	
  
levels	
  
E2E	
  process	
  completely	
  
defined	
  and	
  documented	
  
at	
  all	
  levels	
  
	
  
E2E	
  process	
  completely	
  
defined	
  and	
  documented	
  
electronically	
  to	
  facilitate	
  
frequent	
  changes	
  
Flexibility	
   Frozen	
  in	
  Hme	
   Slow	
  evoluHonary	
  design	
  
change	
  
Frequent	
  change	
  and	
  
some	
  experimentaHon,	
  
some	
  experience	
  with	
  
mulHple	
  simultaneous	
  
versions	
  
ConHnuous	
  redesign	
  and	
  
innovaHon,	
  and	
  old	
  and	
  new	
  
versions	
  comfortably	
  co-­‐exist	
  
Consistency	
   No	
  defined	
  
standards	
  
	
  
Standards	
  defined,	
  but	
  
with	
  many	
  excepHons	
  
and	
  non-­‐conformance,	
  
and	
  no	
  compliance	
  
mechanisms	
  
	
  
Standards	
  defined	
  with	
  
high	
  conformance	
  with	
  
designed	
  excepHon	
  
procedures	
  	
  
	
  
Standards	
  defined	
  with	
  high	
  
conformance	
  and	
  acHve	
  
experimentaHon	
  
	
  
ConnecHvity	
   Fragmented	
  and	
  
unmanaged	
  
interfaces	
  	
  
Well	
  integrated	
  within	
  
this	
  process,	
  but	
  
boundary	
  management	
  
issues	
  
Well	
  integrated	
  within	
  
this	
  process	
  and	
  across	
  
all	
  other	
  internal	
  
processes	
  
Well	
  integrated	
  internally	
  
and	
  externally,	
  up-­‐	
  and	
  
down-­‐	
  the	
  value	
  stream	
  
7	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Process	
  Progress	
  
Chaos	
   Control	
   Competence	
   Compe%%ve	
  
Advantage	
  
Voice	
  of	
  the	
  
Customer	
  
A	
  distant	
  echo,	
  
only	
  responding	
  in	
  
crisis	
  
AcHve	
  listening	
  and	
  usage	
  
in	
  ad	
  hoc	
  ways.	
  	
  Customer	
  
requirements	
  defined	
  
AcHvely	
  listened	
  to	
  and	
  
responded	
  to;	
  customer	
  
journey	
  reflected	
  in	
  
process	
  model	
  
Customer	
  acHvely	
  
involved	
  in	
  product/
service	
  and	
  process	
  
design	
  (co-­‐creaHon)	
  
Voice	
  of	
  the	
  	
  
Performer	
  
A	
  suggesHon	
  box	
   AcHve	
  idea	
  solicitaHon	
  
with	
  ad	
  hoc	
  usage	
  
AcHve	
  involvement	
  in	
  
idenHfying	
  and	
  execuHng	
  
improvements	
  
Primary	
  driver	
  of	
  
improvements	
  
Voice	
  of	
  Other	
  
OrganizaHons	
  
NIH	
  prevails	
   Some	
  best	
  pracHce	
  
exploraHon,	
  mostly	
  with	
  
direct	
  peers	
  
AcHve	
  search	
  for	
  best	
  
pracHces	
  and	
  
comparaHve	
  benchmarks	
  
Deep	
  involvement	
  in	
  
best-­‐pracHce	
  sharing	
  
communiHes	
  
Toolkit	
   No	
  recognized	
  
tools	
  
Some	
  improvement	
  tools,	
  
primarily	
  CI,	
  with	
  limited	
  
training	
  
Full	
  toolkit	
  with	
  wider	
  
training	
  
Complete	
  toolkit	
  with	
  all	
  
process	
  performers	
  
training	
  in	
  use	
  
Project	
  
PorPolio	
  
“Project-­‐iHs”	
   Visible	
  inventory	
  of	
  many	
  
non-­‐prioriHzed	
  projects,	
  
but	
  no	
  project	
  launch	
  
rules	
  
Managed	
  inventory	
  of	
  
well	
  staffed	
  
improvement	
  projects	
  
Balanced	
  inventory	
  of	
  
projects	
  with	
  high	
  
success	
  rates	
  
8	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Process	
  Power	
  
Chaos	
   Control	
   Competence	
   Compe%%ve	
  
Advantage	
  
Process	
  
Leader	
  
Role	
  
Informal	
  posiHon,	
  with	
  
no	
  clear	
  definiHon;	
  
operaHng	
  	
  with	
  no	
  
levers	
  of	
  power	
  
Well-­‐defined	
  formal	
  role	
  
as	
  process	
  sponsor	
  
operaHng	
  primarily	
  thru	
  
influence,	
  but	
  unclear	
  
decision	
  rights	
  vs.	
  
funcHonal	
  managers	
  
Formal	
  role	
  occupied	
  full-­‐
Hme	
  with	
  power	
  derived	
  
from	
  control	
  process	
  
improvement	
  budget	
  and	
  
staff	
  
Powerful	
  formal	
  role,	
  
supported	
  by	
  execuHve	
  
power	
  with	
  explicit	
  decision	
  
rights	
  idenHfied	
  for	
  process	
  
and	
  other	
  axes	
  
Process	
  
Leader	
  
AcHons	
  
Project	
  sponsorship	
   Sponsorship	
  and	
  
developing	
  process	
  
vision	
  and	
  goals	
  
	
  
Sponsorship	
  and	
  advocacy	
  
about	
  process	
  within	
  and	
  
across	
  the	
  organizaHon	
  
Leader	
  
Process	
  
Forums	
  
None	
   Occasional	
  ad	
  hoc	
  
discussions	
  
RouHne	
  and	
  well	
  aJended	
  
sessions	
  with	
  all	
  
important	
  stakeholders	
  
Empowered	
  councils	
  that	
  
lead	
  design,	
  improvement,	
  
and	
  prioriHzaHon	
  decisions	
  
9	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Process	
  Performers	
  
Chaos	
   Control	
   Competence	
   Compe%%ve	
  
Advantage	
  
Role	
   TradiHonal	
  and	
  
funcHonally	
  defined	
  
Defined	
  in	
  the	
  context	
  
of	
  both	
  funcHon	
  and	
  
process	
  
Expanded	
  decision-­‐
making	
  parameters	
  
Knowledge	
   Limited	
  educaHon	
  on	
  
organizaHon’s	
  business	
  
and	
  no	
  process	
  
educaHon	
  
Expanded	
  business	
  
educaHon	
  and	
  some	
  
process	
  training.	
  	
  Can	
  
name	
  process	
  
Significant	
  business	
  and	
  
process	
  educaHon	
  and	
  
training.	
  	
  Can	
  name	
  
process	
  and	
  outcomes	
  
Intense	
  educaHon	
  and	
  
training.	
  Understands	
  
own	
  process	
  and	
  the	
  
customer’s	
  processes.	
  
Skills	
   FuncHonal	
  discipline	
   FuncHonal	
  and	
  problem	
  
solving	
  
FuncHonal,	
  problem	
  
solving,	
  and	
  analyHc	
  
FuncHonal,	
  problem	
  
solving,	
  analyHcal,	
  and	
  
change	
  management	
  
Behaviors	
   Limited	
  collaboraHon	
  
and	
  results	
  focus	
  
IJWH,	
  INMJ	
  
Ad	
  hoc	
  collaboraHon	
  
and	
  teaming	
  
Strong	
  teams	
  with	
  clear	
  
focus	
  on	
  results	
  
10	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Process	
  PlaJorms	
  
Chaos	
   Control	
   Competence	
   Compe%%ve	
  
Advantage	
  
Technology	
  
Infrastructure	
  
FuncHonal	
  legacy	
  
systems	
  inhibit	
  
process	
  technology	
  
ERP	
  enables	
  some	
  
process	
  technology	
  
focus,	
  but	
  slow	
  
change	
  
IT	
  and	
  process	
  change	
  in	
  
parallel	
  with	
  systems	
  
conforming	
  to	
  process	
  
definiHons	
  
IT	
  and	
  process	
  operate	
  in	
  
harmony	
  with	
  innovaHons	
  
in	
  one	
  immediately	
  
transferring	
  to	
  the	
  other	
  
New	
  
Technologies	
  
No	
  usage	
   Lagging	
  compeHtors	
  
in	
  use,	
  ‘Followership’	
  
AcHve	
  funded	
  
experimentaHon,	
  
Leadership	
  
AcHve	
  experimentaHon	
  
and	
  exploitaHon	
  leading	
  
to	
  market	
  disrupHon	
  
Data	
   Poor	
  quality	
   Good	
  data	
  quality	
  
with	
  isolated	
  analyHc	
  
capabiliHes	
  
Excellent	
  data	
  with	
  
dispersed	
  analyHc	
  
capabiliHes	
  
Real-­‐Hme,	
  accurate,	
  
shareable	
  data	
  with	
  
widespread	
  analyHc	
  
strengths	
  
11	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
FCB	
  2016	
  Public	
  Courses	
  
Event	
   Dates	
  and	
  Loca%ons	
  
Change	
  Leaders	
  and	
  Catalysts	
  
Advanced	
  Cer1fica1on	
  Course	
  
Arlington,	
  VA,	
  April	
  4-­‐5	
  
Implementa%on	
  and	
  Execu%on	
  
Advanced	
  Cer1fica1on	
  Course	
  
Arlington,	
  VA,	
  April	
  6-­‐7	
  
Process	
  Redesign	
  
Hammer	
  Cer1fica1on	
  Course	
  
Arlington,	
  VA,	
  April	
  5-­‐8	
  
Power	
  of	
  Process	
  
Hammer	
  Cer1fica1on	
  Course	
  
New	
  Orleans,	
  LA,	
  October	
  24-­‐25	
  
Leading	
  Transforma%on	
  
Hammer	
  Cer1fica1on	
  Course	
  
New	
  Orleans,	
  LA,	
  October	
  26-­‐28	
  
12	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
For	
  More	
  Informa%on	
  
FCB	
  Partners	
  
	
  
Lindsay	
  Field,	
  Program	
  Director	
  
617	
  245	
  0265	
  
lfield@fcbpartners.com	
  

More Related Content

What's hot

Requirements Manager Center of Excellence: “Achieving Goals Without Formaliz...
Requirements Manager Center of Excellence:  “Achieving Goals Without Formaliz...Requirements Manager Center of Excellence:  “Achieving Goals Without Formaliz...
Requirements Manager Center of Excellence: “Achieving Goals Without Formaliz...
IIBA Rochester NY
 
Portfolio Management 2017
Portfolio Management 2017Portfolio Management 2017
Portfolio Management 2017Chris Haller
 
Project Management KPIs
Project Management KPIsProject Management KPIs
Project Management KPIs
Tom Tsongas, PMP, CSM
 
Change Management Checklist
Change Management ChecklistChange Management Checklist
Change Management Checklist
Anand Subramaniam
 
PMBOK 7th Edition What is Changing?
PMBOK 7th Edition What is Changing?PMBOK 7th Edition What is Changing?
Practical experiences of portfolio management
Practical experiences of portfolio managementPractical experiences of portfolio management
Practical experiences of portfolio management
Association for Project Management
 
Project quality management - PMI PMBOK Knowledge Area
Project quality management - PMI PMBOK Knowledge AreaProject quality management - PMI PMBOK Knowledge Area
Project quality management - PMI PMBOK Knowledge Area
Imran Jamil
 
Nguyen, chris expanded resume
Nguyen, chris expanded resumeNguyen, chris expanded resume
Nguyen, chris expanded resume
Chris Nguyen
 
PMI-ACP Agile free sample from EVOLVE
PMI-ACP Agile free sample from EVOLVEPMI-ACP Agile free sample from EVOLVE
PMI-ACP Agile free sample from EVOLVE
KristinRomanoPMPPMIR
 
Michael Nir The Agile PMO keynote
Michael Nir   The Agile PMO keynoteMichael Nir   The Agile PMO keynote
Michael Nir The Agile PMO keynote
Michael Nir Business Agility Speaker and Coach
 
Product Developmentbest Practices And Assessment
Product  Developmentbest  Practices And AssessmentProduct  Developmentbest  Practices And Assessment
Product Developmentbest Practices And Assessment
ahmad bassiouny
 
Project Management Professional (PMP)
Project Management Professional (PMP) Project Management Professional (PMP)
Project Management Professional (PMP)
Ahmad Maharma, PMP,RMP
 
PMC post implementation review
PMC post implementation reviewPMC post implementation review
PMC post implementation reviewJean Pаoli
 
Having a PMO with agile flavor
Having a PMO with agile flavorHaving a PMO with agile flavor
Having a PMO with agile flavor
Imad Alsadeq
 
TLS - Integrating Tools for Big Results
TLS - Integrating Tools for Big ResultsTLS - Integrating Tools for Big Results
TLS - Integrating Tools for Big Results
Pinnacle Strategies
 
ASAP methodology overview
ASAP methodology overviewASAP methodology overview
ASAP methodology overviewBogdan Gorka
 
Portfolio management Challenges and Implementation
Portfolio management Challenges and ImplementationPortfolio management Challenges and Implementation
Portfolio management Challenges and ImplementationNiladri Choudhuri
 

What's hot (20)

Requirements Manager Center of Excellence: “Achieving Goals Without Formaliz...
Requirements Manager Center of Excellence:  “Achieving Goals Without Formaliz...Requirements Manager Center of Excellence:  “Achieving Goals Without Formaliz...
Requirements Manager Center of Excellence: “Achieving Goals Without Formaliz...
 
RamkumarMV15
RamkumarMV15RamkumarMV15
RamkumarMV15
 
Portfolio Management 2017
Portfolio Management 2017Portfolio Management 2017
Portfolio Management 2017
 
Project Management KPIs
Project Management KPIsProject Management KPIs
Project Management KPIs
 
Change Management Checklist
Change Management ChecklistChange Management Checklist
Change Management Checklist
 
PMBOK 7th Edition What is Changing?
PMBOK 7th Edition What is Changing?PMBOK 7th Edition What is Changing?
PMBOK 7th Edition What is Changing?
 
Practical experiences of portfolio management
Practical experiences of portfolio managementPractical experiences of portfolio management
Practical experiences of portfolio management
 
Change Management
Change ManagementChange Management
Change Management
 
Project quality management - PMI PMBOK Knowledge Area
Project quality management - PMI PMBOK Knowledge AreaProject quality management - PMI PMBOK Knowledge Area
Project quality management - PMI PMBOK Knowledge Area
 
Nguyen, chris expanded resume
Nguyen, chris expanded resumeNguyen, chris expanded resume
Nguyen, chris expanded resume
 
PMI-ACP Agile free sample from EVOLVE
PMI-ACP Agile free sample from EVOLVEPMI-ACP Agile free sample from EVOLVE
PMI-ACP Agile free sample from EVOLVE
 
SureshBabu P_CV_v3.0
SureshBabu P_CV_v3.0SureshBabu P_CV_v3.0
SureshBabu P_CV_v3.0
 
Michael Nir The Agile PMO keynote
Michael Nir   The Agile PMO keynoteMichael Nir   The Agile PMO keynote
Michael Nir The Agile PMO keynote
 
Product Developmentbest Practices And Assessment
Product  Developmentbest  Practices And AssessmentProduct  Developmentbest  Practices And Assessment
Product Developmentbest Practices And Assessment
 
Project Management Professional (PMP)
Project Management Professional (PMP) Project Management Professional (PMP)
Project Management Professional (PMP)
 
PMC post implementation review
PMC post implementation reviewPMC post implementation review
PMC post implementation review
 
Having a PMO with agile flavor
Having a PMO with agile flavorHaving a PMO with agile flavor
Having a PMO with agile flavor
 
TLS - Integrating Tools for Big Results
TLS - Integrating Tools for Big ResultsTLS - Integrating Tools for Big Results
TLS - Integrating Tools for Big Results
 
ASAP methodology overview
ASAP methodology overviewASAP methodology overview
ASAP methodology overview
 
Portfolio management Challenges and Implementation
Portfolio management Challenges and ImplementationPortfolio management Challenges and Implementation
Portfolio management Challenges and Implementation
 

Viewers also liked

The History of FC Barcelona
The History of FC BarcelonaThe History of FC Barcelona
The History of FC Barcelona
Hibai Lopez-Gonzalez
 
FCB Partners Course Overview: Process Redesign
FCB Partners Course Overview: Process RedesignFCB Partners Course Overview: Process Redesign
FCB Partners Course Overview: Process Redesign
FCBPartners
 
Fcb model: done by sathish kumar G, Department of management studies, kingsto...
Fcb model: done by sathish kumar G, Department of management studies, kingsto...Fcb model: done by sathish kumar G, Department of management studies, kingsto...
Fcb model: done by sathish kumar G, Department of management studies, kingsto...
Gsathish Kumar
 
Less is more. About simplicity in marketing and communications.
Less is more. About simplicity in marketing and communications.Less is more. About simplicity in marketing and communications.
Less is more. About simplicity in marketing and communications.
Tom Theys
 
FCB Partners Webinar: 8 Questions for Your Project Sponsor
FCB Partners Webinar: 8 Questions for Your Project SponsorFCB Partners Webinar: 8 Questions for Your Project Sponsor
FCB Partners Webinar: 8 Questions for Your Project Sponsor
FCBPartners
 
FCB ULKA Advertising Agency
FCB ULKA Advertising AgencyFCB ULKA Advertising Agency
FCB ULKA Advertising Agency
DhwAni Shah
 
FCB Grid
FCB GridFCB Grid

Viewers also liked (8)

The History of FC Barcelona
The History of FC BarcelonaThe History of FC Barcelona
The History of FC Barcelona
 
FCB Partners Course Overview: Process Redesign
FCB Partners Course Overview: Process RedesignFCB Partners Course Overview: Process Redesign
FCB Partners Course Overview: Process Redesign
 
Fcb model: done by sathish kumar G, Department of management studies, kingsto...
Fcb model: done by sathish kumar G, Department of management studies, kingsto...Fcb model: done by sathish kumar G, Department of management studies, kingsto...
Fcb model: done by sathish kumar G, Department of management studies, kingsto...
 
Less is more. About simplicity in marketing and communications.
Less is more. About simplicity in marketing and communications.Less is more. About simplicity in marketing and communications.
Less is more. About simplicity in marketing and communications.
 
FCB Partners Webinar: 8 Questions for Your Project Sponsor
FCB Partners Webinar: 8 Questions for Your Project SponsorFCB Partners Webinar: 8 Questions for Your Project Sponsor
FCB Partners Webinar: 8 Questions for Your Project Sponsor
 
FCB ULKA Advertising Agency
FCB ULKA Advertising AgencyFCB ULKA Advertising Agency
FCB ULKA Advertising Agency
 
Integrated marketing communication
Integrated marketing communicationIntegrated marketing communication
Integrated marketing communication
 
FCB Grid
FCB GridFCB Grid
FCB Grid
 

Similar to FCB Partners Webinar: 6 Drivers of Process Performance

Erp (Re) Implementation
Erp (Re) ImplementationErp (Re) Implementation
Erp (Re) Implementation
Anand Subramaniam
 
Sanitized Knowledge Transfer Deliverable:Rapid Process Change Tutorial
Sanitized Knowledge Transfer Deliverable:Rapid Process Change TutorialSanitized Knowledge Transfer Deliverable:Rapid Process Change Tutorial
Sanitized Knowledge Transfer Deliverable:Rapid Process Change Tutorialguesta83e9d
 
TOOL: Operational transformation maturity assessment
TOOL: Operational transformation maturity assessmentTOOL: Operational transformation maturity assessment
TOOL: Operational transformation maturity assessment
Future State
 
FCB Partners Course Preview: Process Owners in Action
FCB Partners Course Preview:  Process Owners in ActionFCB Partners Course Preview:  Process Owners in Action
FCB Partners Course Preview: Process Owners in Action
FCBPartners
 
Successful change - good culture and governance matter Conference - Roger Gar...
Successful change - good culture and governance matter Conference - Roger Gar...Successful change - good culture and governance matter Conference - Roger Gar...
Successful change - good culture and governance matter Conference - Roger Gar...
Association for Project Management
 
Large Enterprise - Best Practices - Developing a CoE (1).pdf
Large Enterprise - Best Practices - Developing a CoE (1).pdfLarge Enterprise - Best Practices - Developing a CoE (1).pdf
Large Enterprise - Best Practices - Developing a CoE (1).pdf
ZiadAlsukairy
 
Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...
Centric Consulting
 
Process Innovation Capabilities Diagnostic Tool - Working Draft
Process Innovation Capabilities Diagnostic Tool - Working DraftProcess Innovation Capabilities Diagnostic Tool - Working Draft
Process Innovation Capabilities Diagnostic Tool - Working Draft
Brad Power
 
Gems of agile a glimpse of agile for senior management
Gems of agile   a glimpse of agile for senior managementGems of agile   a glimpse of agile for senior management
Gems of agile a glimpse of agile for senior management
Neeraj Bachani
 
The Fundamentals Of BPM Innovation In Telecommunications
The Fundamentals Of BPM Innovation In TelecommunicationsThe Fundamentals Of BPM Innovation In Telecommunications
The Fundamentals Of BPM Innovation In Telecommunications
Nathaniel Palmer
 
Workharderand Harder
Workharderand HarderWorkharderand Harder
Workharderand HarderTom Burton
 
Work Harder and Harder
Work Harder and HarderWork Harder and Harder
Work Harder and Harderguest8391c0b
 
Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017
Diana M. Arias
 
Eric Robinson Skills Overview
Eric Robinson Skills OverviewEric Robinson Skills Overview
Eric Robinson Skills Overview
ericrob
 
Process Improvement Roadmap
Process Improvement RoadmapProcess Improvement Roadmap
Process Improvement Roadmap
Hany Omar, PMP, ITIL, CMMI, 6σ
 
Business Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process CapabilitiesBusiness Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process Capabilities
Centric Consulting
 

Similar to FCB Partners Webinar: 6 Drivers of Process Performance (20)

Erp (Re) Implementation
Erp (Re) ImplementationErp (Re) Implementation
Erp (Re) Implementation
 
Sanitized Knowledge Transfer Deliverable:Rapid Process Change Tutorial
Sanitized Knowledge Transfer Deliverable:Rapid Process Change TutorialSanitized Knowledge Transfer Deliverable:Rapid Process Change Tutorial
Sanitized Knowledge Transfer Deliverable:Rapid Process Change Tutorial
 
TOOL: Operational transformation maturity assessment
TOOL: Operational transformation maturity assessmentTOOL: Operational transformation maturity assessment
TOOL: Operational transformation maturity assessment
 
FCB Partners Course Preview: Process Owners in Action
FCB Partners Course Preview:  Process Owners in ActionFCB Partners Course Preview:  Process Owners in Action
FCB Partners Course Preview: Process Owners in Action
 
Successful change - good culture and governance matter Conference - Roger Gar...
Successful change - good culture and governance matter Conference - Roger Gar...Successful change - good culture and governance matter Conference - Roger Gar...
Successful change - good culture and governance matter Conference - Roger Gar...
 
Large Enterprise - Best Practices - Developing a CoE (1).pdf
Large Enterprise - Best Practices - Developing a CoE (1).pdfLarge Enterprise - Best Practices - Developing a CoE (1).pdf
Large Enterprise - Best Practices - Developing a CoE (1).pdf
 
Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...
 
Process Innovation Capabilities Diagnostic Tool - Working Draft
Process Innovation Capabilities Diagnostic Tool - Working DraftProcess Innovation Capabilities Diagnostic Tool - Working Draft
Process Innovation Capabilities Diagnostic Tool - Working Draft
 
Gems of agile a glimpse of agile for senior management
Gems of agile   a glimpse of agile for senior managementGems of agile   a glimpse of agile for senior management
Gems of agile a glimpse of agile for senior management
 
The Fundamentals Of BPM Innovation In Telecommunications
The Fundamentals Of BPM Innovation In TelecommunicationsThe Fundamentals Of BPM Innovation In Telecommunications
The Fundamentals Of BPM Innovation In Telecommunications
 
Workharderand Harder
Workharderand HarderWorkharderand Harder
Workharderand Harder
 
Work Harder and Harder
Work Harder and HarderWork Harder and Harder
Work Harder and Harder
 
Naveen Pabba_CV
Naveen Pabba_CVNaveen Pabba_CV
Naveen Pabba_CV
 
Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017
 
Eric Robinson Skills Overview
Eric Robinson Skills OverviewEric Robinson Skills Overview
Eric Robinson Skills Overview
 
Resume_mriduta_may15
Resume_mriduta_may15Resume_mriduta_may15
Resume_mriduta_may15
 
Process Improvement Roadmap
Process Improvement RoadmapProcess Improvement Roadmap
Process Improvement Roadmap
 
Business Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process CapabilitiesBusiness Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process Capabilities
 
Dimensions Of Change
Dimensions Of ChangeDimensions Of Change
Dimensions Of Change
 
Bpr
BprBpr
Bpr
 

More from FCBPartners

Business Analytics and Process Performance
Business Analytics and Process PerformanceBusiness Analytics and Process Performance
Business Analytics and Process Performance
FCBPartners
 
New Asset Commissioning Process at Shell
New Asset Commissioning Process at ShellNew Asset Commissioning Process at Shell
New Asset Commissioning Process at Shell
FCBPartners
 
Smart Work: Book Launch
Smart Work: Book LaunchSmart Work: Book Launch
Smart Work: Book Launch
FCBPartners
 
FCB Partners Webinar: Improving the Performance Environment
FCB Partners Webinar: Improving the Performance EnvironmentFCB Partners Webinar: Improving the Performance Environment
FCB Partners Webinar: Improving the Performance Environment
FCBPartners
 
FCB Partners Webinar: Mastering Data
FCB Partners Webinar:  Mastering DataFCB Partners Webinar:  Mastering Data
FCB Partners Webinar: Mastering Data
FCBPartners
 
FCB Partners Webinar: Plan for Implementation - Manage Up
FCB Partners Webinar: Plan for Implementation - Manage UpFCB Partners Webinar: Plan for Implementation - Manage Up
FCB Partners Webinar: Plan for Implementation - Manage Up
FCBPartners
 
FCB Partners Webinar: Implementation and Execution
FCB Partners Webinar:  Implementation and ExecutionFCB Partners Webinar:  Implementation and Execution
FCB Partners Webinar: Implementation and Execution
FCBPartners
 
FCB Partners Webinar: Too Many Measures
FCB Partners Webinar:  Too Many MeasuresFCB Partners Webinar:  Too Many Measures
FCB Partners Webinar: Too Many Measures
FCBPartners
 
FCB Partners Webinar: 10 Ways to Get Buy-In
FCB Partners Webinar: 10 Ways to Get Buy-InFCB Partners Webinar: 10 Ways to Get Buy-In
FCB Partners Webinar: 10 Ways to Get Buy-In
FCBPartners
 
FCB Partners Webinar: Digital Disciplines with Joe Weinman
FCB Partners Webinar: Digital Disciplines with Joe WeinmanFCB Partners Webinar: Digital Disciplines with Joe Weinman
FCB Partners Webinar: Digital Disciplines with Joe Weinman
FCBPartners
 
FCB Partners Webinar: Measure What Matters
FCB Partners Webinar: Measure What Matters FCB Partners Webinar: Measure What Matters
FCB Partners Webinar: Measure What Matters
FCBPartners
 
FCB Partners Webinar: Robots Are the Next Blackbelts
FCB Partners Webinar: Robots Are the Next BlackbeltsFCB Partners Webinar: Robots Are the Next Blackbelts
FCB Partners Webinar: Robots Are the Next Blackbelts
FCBPartners
 
FCB Partners Webinar: The Story of a Process Centered Organization
FCB Partners Webinar: The Story of a Process Centered OrganizationFCB Partners Webinar: The Story of a Process Centered Organization
FCB Partners Webinar: The Story of a Process Centered Organization
FCBPartners
 
FCB Partners Webinar: Process 2020 Intimacy Innovations around Customers
FCB Partners Webinar: Process 2020 Intimacy Innovations around CustomersFCB Partners Webinar: Process 2020 Intimacy Innovations around Customers
FCB Partners Webinar: Process 2020 Intimacy Innovations around Customers
FCBPartners
 
FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation
FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation
FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation
FCBPartners
 
FCB Partners Course Overview: Leading Transformation
FCB Partners Course Overview: Leading TransformationFCB Partners Course Overview: Leading Transformation
FCB Partners Course Overview: Leading Transformation
FCBPartners
 
FCB Partners Course Overview: Process Owners in Action
FCB Partners Course Overview: Process Owners in ActionFCB Partners Course Overview: Process Owners in Action
FCB Partners Course Overview: Process Owners in Action
FCBPartners
 
FCB Partners Course Overview: Accelerated Certification
FCB Partners Course Overview:  Accelerated CertificationFCB Partners Course Overview:  Accelerated Certification
FCB Partners Course Overview: Accelerated Certification
FCBPartners
 
FCB Partners Webinar: Weaving Social into Customer-Facing Processes
FCB Partners Webinar: Weaving Social into Customer-Facing ProcessesFCB Partners Webinar: Weaving Social into Customer-Facing Processes
FCB Partners Webinar: Weaving Social into Customer-Facing Processes
FCBPartners
 

More from FCBPartners (19)

Business Analytics and Process Performance
Business Analytics and Process PerformanceBusiness Analytics and Process Performance
Business Analytics and Process Performance
 
New Asset Commissioning Process at Shell
New Asset Commissioning Process at ShellNew Asset Commissioning Process at Shell
New Asset Commissioning Process at Shell
 
Smart Work: Book Launch
Smart Work: Book LaunchSmart Work: Book Launch
Smart Work: Book Launch
 
FCB Partners Webinar: Improving the Performance Environment
FCB Partners Webinar: Improving the Performance EnvironmentFCB Partners Webinar: Improving the Performance Environment
FCB Partners Webinar: Improving the Performance Environment
 
FCB Partners Webinar: Mastering Data
FCB Partners Webinar:  Mastering DataFCB Partners Webinar:  Mastering Data
FCB Partners Webinar: Mastering Data
 
FCB Partners Webinar: Plan for Implementation - Manage Up
FCB Partners Webinar: Plan for Implementation - Manage UpFCB Partners Webinar: Plan for Implementation - Manage Up
FCB Partners Webinar: Plan for Implementation - Manage Up
 
FCB Partners Webinar: Implementation and Execution
FCB Partners Webinar:  Implementation and ExecutionFCB Partners Webinar:  Implementation and Execution
FCB Partners Webinar: Implementation and Execution
 
FCB Partners Webinar: Too Many Measures
FCB Partners Webinar:  Too Many MeasuresFCB Partners Webinar:  Too Many Measures
FCB Partners Webinar: Too Many Measures
 
FCB Partners Webinar: 10 Ways to Get Buy-In
FCB Partners Webinar: 10 Ways to Get Buy-InFCB Partners Webinar: 10 Ways to Get Buy-In
FCB Partners Webinar: 10 Ways to Get Buy-In
 
FCB Partners Webinar: Digital Disciplines with Joe Weinman
FCB Partners Webinar: Digital Disciplines with Joe WeinmanFCB Partners Webinar: Digital Disciplines with Joe Weinman
FCB Partners Webinar: Digital Disciplines with Joe Weinman
 
FCB Partners Webinar: Measure What Matters
FCB Partners Webinar: Measure What Matters FCB Partners Webinar: Measure What Matters
FCB Partners Webinar: Measure What Matters
 
FCB Partners Webinar: Robots Are the Next Blackbelts
FCB Partners Webinar: Robots Are the Next BlackbeltsFCB Partners Webinar: Robots Are the Next Blackbelts
FCB Partners Webinar: Robots Are the Next Blackbelts
 
FCB Partners Webinar: The Story of a Process Centered Organization
FCB Partners Webinar: The Story of a Process Centered OrganizationFCB Partners Webinar: The Story of a Process Centered Organization
FCB Partners Webinar: The Story of a Process Centered Organization
 
FCB Partners Webinar: Process 2020 Intimacy Innovations around Customers
FCB Partners Webinar: Process 2020 Intimacy Innovations around CustomersFCB Partners Webinar: Process 2020 Intimacy Innovations around Customers
FCB Partners Webinar: Process 2020 Intimacy Innovations around Customers
 
FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation
FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation
FCB Partners Webinar: Process 2020: The Cutting Edge of Process Innovation
 
FCB Partners Course Overview: Leading Transformation
FCB Partners Course Overview: Leading TransformationFCB Partners Course Overview: Leading Transformation
FCB Partners Course Overview: Leading Transformation
 
FCB Partners Course Overview: Process Owners in Action
FCB Partners Course Overview: Process Owners in ActionFCB Partners Course Overview: Process Owners in Action
FCB Partners Course Overview: Process Owners in Action
 
FCB Partners Course Overview: Accelerated Certification
FCB Partners Course Overview:  Accelerated CertificationFCB Partners Course Overview:  Accelerated Certification
FCB Partners Course Overview: Accelerated Certification
 
FCB Partners Webinar: Weaving Social into Customer-Facing Processes
FCB Partners Webinar: Weaving Social into Customer-Facing ProcessesFCB Partners Webinar: Weaving Social into Customer-Facing Processes
FCB Partners Webinar: Weaving Social into Customer-Facing Processes
 

Recently uploaded

amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05
marketing317746
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
SynapseIndia
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
DerekIwanaka1
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Avirahi City Dholera
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
Ben Wann
 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
usawebmarket
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
Cynthia Clay
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
RajPriye
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
fisherameliaisabella
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
dylandmeas
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
Lviv Startup Club
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
Falcon Invoice Discounting
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Arihant Webtech Pvt. Ltd
 
Memorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.pptMemorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.ppt
seri bangash
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
BBPMedia1
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
Bojamma2
 

Recently uploaded (20)

amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
 
Memorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.pptMemorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.ppt
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
 

FCB Partners Webinar: 6 Drivers of Process Performance

  • 1. 6  Drivers  of  Process  Performance:     The  Process  Performance  Diagnos1c   Steve  Stanton,  Managing  Director   Webinar     February  24,  2016  
  • 2. 1  ©2016  FCB  Partners.  All  rights  reserved.   Ques%ons  to  Be  Answered  by  the  PPD:   How  healthy  is  my  process  today?     will  current  performance  meet  stakeholder  requirements?   Will  we  be  able  to  sustain  our  performance  into  the   future?   are  the  condiHons  for  success  in  place?   Where  should  we  best  focus  to  improve  our  results?   where  are  our  leverage  points?  
  • 3. 2  ©2016  FCB  Partners.  All  rights  reserved.   PPC  Benefits  and  Beneficiaries   Process  Owners   an  objecHve  scorecard  on  current  performance   a  roadmap  for  improvement   fewer  and  beJer  audits   Process  Performers   a  beJer  and  more  aligned  process  for  execuHon   improved  morale  and  retenHon   The  Enterprise   improved  efficiencies  and  profit   improved  customer  saHsfacHon   beJer  process  alignment      
  • 4. 3  ©2016  FCB  Partners.  All  rights  reserved.   Six  Leading  Indicators  of  Process   Performance   Process  Purpose   linking  to  strategy  and  how  to  track  performance   Process  Profile   providing  the  specificaHons  for  execuHon   Process  Progress   improving  the  process’s  design  and  execuHon   Process  Power   ensuring  governance  role  clarity  and  decision  rights   Process  Performers   focusing  on  the  people  who  execute  the  process   Process  PlaJorm   leveraging  the  plaPorms  that  support  the  process  
  • 5. 4  ©2016  FCB  Partners.  All  rights  reserved.   Four  Levels  of  Process  Performance   Chaos:    No  confidence  in  performance,  high  vola9lity,  not  understood   unmanaged  and  unmeasured   ad  hoc  and  inconsistent  elements   Control:    Uncertain  confidence,  moderate  risk   consistent  performance,  repeatable  across  transacHons   Competence:    Moderate  confidence,  low  risk   documented  superior  performance   structured  management  of  change   Compe%%ve  Advantage:    High  level  of  confidence  in  future  performance   hits  stretch  goals  and  outperforms  compeHtors   dynamically  self-­‐correcHng  by  performers  or  algorithms     Note:    Not  all  processes  need  to  aspire  to  the  highest  level  of  performance,  but  all  do  need  to  move   toward  improvement,  but  at  different  speeds  
  • 6. 5  ©2016  FCB  Partners.  All  rights  reserved.   Process  Purpose   Chaos   Control   Competence   Compe%%ve   Advantage   Value   CreaHon   Weak  and  implicit   connecHon  to  strategy     Process  design  and   vision  logically  linked   to  strategy   Process  design  and  vision   qualitaHvely  and   quanHtaHvely  linked  to   strategy   Design  embodies  and  helps   shape  strategy  (capability   driven)   Metric   Design   Many  funcHonal   metrics,  mostly  cost   and  process  measures   undefined   Clear,  high-­‐level  E2E   outcome  measures   defined   Outcome  measures,   performance  targets,   and  baselines  all  defined   complete  with  leading   and  lagging  indicators   Complete,  balanced,  and   dynamic  process  scorecard   linked  to  incenHves  is  in  use   Metric   Use   Primarily  retrospecHve   reporHng   ReporHng  and   improvement,  with   episodic  diagnosis   yielding  occasional   ‘gap’  insight   ReporHng,  improving,   and  predicHng  uses  with   conHnuous  ‘gap’   measurement,  trend   analysis   ReporHng,  improving,   predicHng,  and  moHvaHng  uses   with  all  key  metrics  automated   for  evoluHon  and  instant   feedback,  correlaHon  analysis  
  • 7. 6  ©2016  FCB  Partners.  All  rights  reserved.   Process  Profile   Chaos   Control   Competence   Compe%%ve   Advantage   IdenHty   Process  is  a   collecHon  of   renamed  funcHonal   tasks     E2E  process  intenHonally   designed  and  SIPOC   elements  defined  and   documented  at  some   levels   E2E  process  completely   defined  and  documented   at  all  levels     E2E  process  completely   defined  and  documented   electronically  to  facilitate   frequent  changes   Flexibility   Frozen  in  Hme   Slow  evoluHonary  design   change   Frequent  change  and   some  experimentaHon,   some  experience  with   mulHple  simultaneous   versions   ConHnuous  redesign  and   innovaHon,  and  old  and  new   versions  comfortably  co-­‐exist   Consistency   No  defined   standards     Standards  defined,  but   with  many  excepHons   and  non-­‐conformance,   and  no  compliance   mechanisms     Standards  defined  with   high  conformance  with   designed  excepHon   procedures       Standards  defined  with  high   conformance  and  acHve   experimentaHon     ConnecHvity   Fragmented  and   unmanaged   interfaces     Well  integrated  within   this  process,  but   boundary  management   issues   Well  integrated  within   this  process  and  across   all  other  internal   processes   Well  integrated  internally   and  externally,  up-­‐  and   down-­‐  the  value  stream  
  • 8. 7  ©2016  FCB  Partners.  All  rights  reserved.   Process  Progress   Chaos   Control   Competence   Compe%%ve   Advantage   Voice  of  the   Customer   A  distant  echo,   only  responding  in   crisis   AcHve  listening  and  usage   in  ad  hoc  ways.    Customer   requirements  defined   AcHvely  listened  to  and   responded  to;  customer   journey  reflected  in   process  model   Customer  acHvely   involved  in  product/ service  and  process   design  (co-­‐creaHon)   Voice  of  the     Performer   A  suggesHon  box   AcHve  idea  solicitaHon   with  ad  hoc  usage   AcHve  involvement  in   idenHfying  and  execuHng   improvements   Primary  driver  of   improvements   Voice  of  Other   OrganizaHons   NIH  prevails   Some  best  pracHce   exploraHon,  mostly  with   direct  peers   AcHve  search  for  best   pracHces  and   comparaHve  benchmarks   Deep  involvement  in   best-­‐pracHce  sharing   communiHes   Toolkit   No  recognized   tools   Some  improvement  tools,   primarily  CI,  with  limited   training   Full  toolkit  with  wider   training   Complete  toolkit  with  all   process  performers   training  in  use   Project   PorPolio   “Project-­‐iHs”   Visible  inventory  of  many   non-­‐prioriHzed  projects,   but  no  project  launch   rules   Managed  inventory  of   well  staffed   improvement  projects   Balanced  inventory  of   projects  with  high   success  rates  
  • 9. 8  ©2016  FCB  Partners.  All  rights  reserved.   Process  Power   Chaos   Control   Competence   Compe%%ve   Advantage   Process   Leader   Role   Informal  posiHon,  with   no  clear  definiHon;   operaHng    with  no   levers  of  power   Well-­‐defined  formal  role   as  process  sponsor   operaHng  primarily  thru   influence,  but  unclear   decision  rights  vs.   funcHonal  managers   Formal  role  occupied  full-­‐ Hme  with  power  derived   from  control  process   improvement  budget  and   staff   Powerful  formal  role,   supported  by  execuHve   power  with  explicit  decision   rights  idenHfied  for  process   and  other  axes   Process   Leader   AcHons   Project  sponsorship   Sponsorship  and   developing  process   vision  and  goals     Sponsorship  and  advocacy   about  process  within  and   across  the  organizaHon   Leader   Process   Forums   None   Occasional  ad  hoc   discussions   RouHne  and  well  aJended   sessions  with  all   important  stakeholders   Empowered  councils  that   lead  design,  improvement,   and  prioriHzaHon  decisions  
  • 10. 9  ©2016  FCB  Partners.  All  rights  reserved.   Process  Performers   Chaos   Control   Competence   Compe%%ve   Advantage   Role   TradiHonal  and   funcHonally  defined   Defined  in  the  context   of  both  funcHon  and   process   Expanded  decision-­‐ making  parameters   Knowledge   Limited  educaHon  on   organizaHon’s  business   and  no  process   educaHon   Expanded  business   educaHon  and  some   process  training.    Can   name  process   Significant  business  and   process  educaHon  and   training.    Can  name   process  and  outcomes   Intense  educaHon  and   training.  Understands   own  process  and  the   customer’s  processes.   Skills   FuncHonal  discipline   FuncHonal  and  problem   solving   FuncHonal,  problem   solving,  and  analyHc   FuncHonal,  problem   solving,  analyHcal,  and   change  management   Behaviors   Limited  collaboraHon   and  results  focus   IJWH,  INMJ   Ad  hoc  collaboraHon   and  teaming   Strong  teams  with  clear   focus  on  results  
  • 11. 10  ©2016  FCB  Partners.  All  rights  reserved.   Process  PlaJorms   Chaos   Control   Competence   Compe%%ve   Advantage   Technology   Infrastructure   FuncHonal  legacy   systems  inhibit   process  technology   ERP  enables  some   process  technology   focus,  but  slow   change   IT  and  process  change  in   parallel  with  systems   conforming  to  process   definiHons   IT  and  process  operate  in   harmony  with  innovaHons   in  one  immediately   transferring  to  the  other   New   Technologies   No  usage   Lagging  compeHtors   in  use,  ‘Followership’   AcHve  funded   experimentaHon,   Leadership   AcHve  experimentaHon   and  exploitaHon  leading   to  market  disrupHon   Data   Poor  quality   Good  data  quality   with  isolated  analyHc   capabiliHes   Excellent  data  with   dispersed  analyHc   capabiliHes   Real-­‐Hme,  accurate,   shareable  data  with   widespread  analyHc   strengths  
  • 12. 11  ©2016  FCB  Partners.  All  rights  reserved.   FCB  2016  Public  Courses   Event   Dates  and  Loca%ons   Change  Leaders  and  Catalysts   Advanced  Cer1fica1on  Course   Arlington,  VA,  April  4-­‐5   Implementa%on  and  Execu%on   Advanced  Cer1fica1on  Course   Arlington,  VA,  April  6-­‐7   Process  Redesign   Hammer  Cer1fica1on  Course   Arlington,  VA,  April  5-­‐8   Power  of  Process   Hammer  Cer1fica1on  Course   New  Orleans,  LA,  October  24-­‐25   Leading  Transforma%on   Hammer  Cer1fica1on  Course   New  Orleans,  LA,  October  26-­‐28  
  • 13. 12  ©2016  FCB  Partners.  All  rights  reserved.   For  More  Informa%on   FCB  Partners     Lindsay  Field,  Program  Director   617  245  0265   lfield@fcbpartners.com