The document outlines a process improvement roadmap for a software organization, emphasizing the importance of defining and implementing standardized processes across development departments. Key success factors include senior management commitment, practitioner involvement, and adequate resource allocation. The proposed framework spans several phases, from gap analysis to formal appraisal, with recommendations for automation and potential collaboration with external consultants.

1. Process Improvement Roadmap
Eng Hany Omar, PMP, ITIL, 6 Sigma
Senior Quality Expert

2. Introduction
 This presentation gives an overview of the proposed activities, recommendations and
success factors for a software organization that wishes to implement a process
improvement initiative
 Information included here is based on 21+ years of experience in the software industry,
including 15 years in management positions and 8+ years of practical process
improvement

3. Project Scope
 The scope of the work is to define processes and templates in software development
departments, implement them in projects, and undergo formal appraisals
 Many businesses today recognize the need for quality processes and a standardized
method of work
 Stakeholders include senior management, all development-related personnel, quality
personnel and HR
 Out of scope: developing processes for non-development functions such as customer
support, finance, business development, etc

4. Critical success factors
 Senior management commitment
 Practitioner participation
 The project is NOT a one-man show
 Willingness to accept the cost of quality (time and funds)
 Assigning sufficient privileges to the EPG head
 Trusting the quality team to get the work done

5. Project Phases
Initiation
• Includes
assembling EPG
Gap Analysis
• Where are we
now?
Action Planning
• Where do we
want to be?
Execution Pre-appraisal
• Are we ready for
the appraisal?
Formal
appraisal
Maintenance
and continual
improvement

6. Execution phase
 Initial introduction to the process improvement framework
 Define processes and templates
 Define process KPIs
 Evaluate tools
 Train practitioners in the processes
 Implement processes in projects
 Regularly conduct reviews, collect feedback and improve

7. Project duration
 Average time from initiation to final appraisal for one branch: 1.5 to 2 years

8. Quality Org Chart & Roles
Top-level
management
VP of Quality/
Quality Director /
EPG Head
EPG team
QA team

9. Quality Org Chart & Roles
 Process owners:
 Employees will be assigned process ownership based on their expertise
 For example, the project management process will be owned by one of the project managers

10. Recommendations
 Automate, automate, automate!
 Signing up with an external consultant to assist with some of the major activities
 Focus on what is useful to the organization

11. Risks
 Change resistance
 Urgent project delivery dates
 Employees too busy with their everyday tasks
 Development team in Cairo not fully assembled?

12. More analysis needed for…
 Working towards process improvement/appraisal on all branches simultaneously?
 Centralized PMO, or per branch?

13. Thank you!
 Hany Omar
 hanykader@yahoo.com