Don't wait until the end of your project before thinking about implementation. Start early. Create a shared understanding of the transition. And remember, don't manage out, manage up! In this webinar, Kay will share her tested approach to successful implementation and execution in these simple steps: Define the key business and system changes and their impacts on shareholders in concrete, behavioral terms Determine the best implementation strategy for rolling out specific types of change Develop a roadmap and a transition plan with timeline, dependencies, and milestones Identify and mitigate risks Translate business value into leading and lagging measures of performance Reinforce adoption through organizational structure, governance, and systems

1. Plan
for
Implementa.on:
Manage
Up
Kay
Coleman,
Partner
Webinar
March
23,
2016
For
more
informa6on,
go
to
fcbpartners.com
or
call
Lindsay
Field
617.245.0265

2. 1
©2016
FCB
Partners.
All
rights
reserved.
First,
a
Defini-on…
“Implementa2on
is
the
process
of
pu9ng
a
decision
or
plan
into
effect;
execu2on.”
“Implementa2on
is
the
realiza2on
of
an
applica2on,
or
execu2on
of
a
plan,
idea,
model,
design,
specifica2on,
standard,
algorithm,
or
policy.”
Implementa-on
=
Execu-on?

3. 2
©2016
FCB
Partners.
All
rights
reserved.
Not
Quite…Some
Useful
Dis-nc-ons
Implementa-on
=
Managing
the
Transi-on
Implementa-on
Execu-on
Time
Horizon
Time-­‐limited
Indefinite
Synonyms
Installing
or
transi6oning
Following
a
game
plan
Scope
Business
System
Process-­‐specific
Whose
Focus
Implementa6on/
Project
Team
Process
Performers
Execu-on
=
Delivering
the
Results

4. 3
©2016
FCB
Partners.
All
rights
reserved.
Implementation Requires Business
System Change
CHANGE
Skills
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior
Business System
Strategy
Environment
“As-Is” “To-Be”
Business System
Strategy
Environment
Skills
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior

5. 4
©2016
FCB
Partners.
All
rights
reserved.
The
Future
Vision
Implemented
through
a
Series
of
Releases
Transitioning from Here to There
Skililsl
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior
Business System
Strategy
Environment
Current
State
Skills
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior
Business System
Strategy
Environment
Future
Vision
RELEASE
1
RELEASE
2
RELEASE
3
Skills
&
Competencies
Business
Processes
Information
Systems &
Technology
Measures
&
Rewards
Mindsets &
Behavior

6. 5
©2016
FCB
Partners.
All
rights
reserved.
Tracks Sequence of Activities and Dependencies for Release:_____________________
GoLive
Managing
the
Transi-on:
Key
Milestones
and
Dependencies

7. 6
©2016
FCB
Partners.
All
rights
reserved.
• Resources:
assess
and
meet
minimal
requirements
• Skills:
shore
up
key
vulnerabili6es
• Compe6ng
priori6es:
clarify
who’s
on
first
• Dependencies:
iden6fy
and
monitor
milestones
• Risks:
classify
and
manage
accordingly
(e.g.,
high
risks
=
con6ngency
plans)
• Schedule:
balance
need
for
speed
vs.
need
for
success
Plan
for
Implementa-on:
“Manage
Up”
Concerns
that
You
and
Your
Manager
Share

8. 7
©2016
FCB
Partners.
All
rights
reserved.
How to “Manage Up”
« Understand
your
Manager’s
priori6es
and
preferences
« Frame
your
needs
(resources,
informa6on,
support,
approval)
in
joint
interests
and
link
to
organiza6onal
goals
« Be
a
partner,
not
a
subordinate
« An6cipate
problems
and
iden6fy
solu6ons
« Avoid
surprises,
but
always
tell
the
truth
« Take
ini6a6ve
and
deliver
on
commitments
Or
How
to
Be
a
Great
Direct
Report

9. 8
©2016
FCB
Partners.
All
rights
reserved.
Some
Comic
Relief…

10. 9
©2016
FCB
Partners.
All
rights
reserved.
FCB
2016
Public
Courses
Event
Dates
and
Loca-on
Change
Leaders
and
Catalysts
Advanced
Cer2fica2on
Course
Arlington,
VA,
April
4-­‐5
**Implementa-on
and
Execu-on
Advanced
Cer2fica2on
Course
Arlington,
VA,
April
6-­‐7
Process
Redesign
Hammer
Cer2fica2on
Course
Arlington,
VA,
April
5-­‐8
Power
of
Process
Hammer
Cer2fica2on
Course
New
Orleans,
LA,
October
24-­‐25
Leading
Transforma-on
Hammer
Cer2fica2on
Course
New
Orleans,
LA,
October
26-­‐28
**
See
next
page
for
course
overview
and
detail

11. 10
©2016
FCB
Partners.
All
rights
reserved.
Implementa.on
and
Execu.on
A
course
on
project
implementa.on
planning,
execu.on,
and
see-­‐through
to
results
As
projects
move
toward
implementa6on,
they
need
a
plan:
How
they
will
test
concepts,
scope
releases,
run
pilots,
roll
out,
and
integrate
changes
What
we
cover:
How
to
deliver
expected
results
of
major
change
ini.a.ves
• Intended
outcomes
–
required
changes,
expected
consequences,
desired
results
• Implementa6on
roadmap
–
releases,
labs,
pilots,
early
wins
• Transi6on
management
–
roles,
responsibili6es,
and
dependencies
• Reinforcing
behavior
–
scorecards,
huddles,
and
visual
management
Who
should
take
this
course:
Implementa.on
leaders,
planners,
and
managers
• Business
Process
Managers
• IT
project
leaders
• Lean
Six
Sigma
black
belts
What
you
will
learn
• Define
changes
and
stakeholder
impacts
• Plan
the
transi6on
–
6meline,
events,
and
dependencies
• Establish performance measures
• Accelerate
adop6on
through
governance,
organiza6on,
and
systems

12. 11
©2016
FCB
Partners.
All
rights
reserved.
For
More
Informa-on
FCB
Partners
Lindsay
Field,
Program
Director
617
245
0265
lfield@fcbpartners.com