Webinar Roundtable Discussion on Innovations in Developing and Managing Products and Services

1. Process 2020: The Cutting Edge of Process
Innovation
Innovations in Developing and Managing
Products and Services
Brad Power Steve Stanton
Webinar Roundtable Discussion:
May 6, 2015

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Process 2020: The Cutting Edge
Extreme
Product Leadership
Extreme
Operational Excellence
Extreme
Customer Intimacy
Extreme
Core
Speed
Continuous Delivery
Velcro
Plug and Play
Design Thinking
Continuous Delivery
Big Data and Analytics
Social and Mobile
Experimentation
Customer focus
Engagement – Daily huddles,
social
CustomerOperations
Innovation

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Provocative Assertions
 To achieve Transformation you MUST
Reengineer Your Innovation Processes
– Big benefits stem from BIG changes
 Process Is only PART of the Solution
– Technology is now driving EVERYTHING
 You can ELIMINATE the Risks of Change
– Test and experiment your way to safety
 We’re entering the POST-ERP world
– New architectures enable new processes

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Reengineer Your Innovation Processes
Waterfall Agile Continuous
Release
Frequency
Annual, twice a year Weeks (days) = batch Continuous: 100s of
changes per day = flow
Architecture Full product Minimum viable
product
Many small services
Release
Process
(Testing)
Sequential stage
gates, handoffs,
document knowledge
transfer
Prototyping, small,
frequent batches
Launch and recover, test
layering, automated test
system, “feature gates”
(hidden, test, beta,
unveil, A/B)
Organization Departmental silos,
sequential
Cross-functional
team, business plus
developer, face-to-
face
Small services teams,
accountable for making
changes and testing
Performance
Measures
Meeting stage gates Working software Customer feedback
Customer Internal functions Product owner User

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Process Is Irrelevant
Functional
Silos
Cross-Functional
Processes
Just Do It
Innovation
Speed
Agility
Control
Safety
Scale

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The New Benefit/Beneficiary Matrix
Individual Process Enterprise Ecosystem
Efficiency
Effectiveness
Sustaining
Transformation
Radical
Transformation

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Eliminate the Risk of Change
 Real-time feedback from
real customers: A/B
 Many small changes: Flow
 Staged rollout: MVP, test
layering
 Automated test
environment: continuous
integration
Source: Andy Singleton

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Obliterate Your Core ERP System
Custom
Home-Grown
Best of Breed
Apps
ERP
Velcro
Services

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Interested in Hearing More?
Engaging Customers in New
Product Development
 Hosted by Rich Products
Corporation
 June 16-17, 2015, Buffalo, NY
 Day One:
The Rich Products Process Journey –
“A Rich Experience”
 Day Two:
Research and Best-Practice Sharing

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Upcoming FCB Courses and Events
Description
Accelerated
Certification
A four-day, extended hours, Hammer Certification class. This
immersion program combines course work and individual projects
Process Redesign A comprehensive, four-day Hammer Certification class on business
process redesign
Implementing
Innovation
A three-day, advanced course on building the key processes that can
deliver a steady stream of breakthroughs
Process Owners in
Action
A three-day Advanced Certification class on business process
management for process owners and those in similar roles
Leading
Transformation
A three-day Hammer Certification class on process governance and
based on the PEMM™ process maturity model
Power of Process A two-day Hammer Certification class on process frameworks and
methods
Engaging Customers
in New Product
Development
A two-day, best-practice sharing event, hosted by Rich Products at their
Buffalo, NY Headquarters
June 16-17, 2015

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Continue the Discussion Online
LinkedIn Discussion Groups
1. Process: Business Process Roundtable
2. Enterprise: Continuous Innovation
3. Individuals: Change Agents in Action

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For More Information
FCB Partners
Lindsay Field, Program Director
617 245 0265
lfield@fcbpartners.com