The document discusses the role and importance of process owners in organizations, emphasizing their responsibility in integrating tasks and ensuring processes function cohesively. It covers a three-day program aimed at training process owners and sharing best practices, as well as assessing competency and governance in process management. Additionally, it highlights the evolution of the process owner role, challenges faced, and offers information on upcoming training courses.

1. May 18 - 20, 2015
Process Owners in Action
Steve Stanton

2. 1©2015 FCB Partners. All rights reserved.
First Definition
“A process owner is someone who spends
their time thinking about work and
processes. My job is integrating dispersed
tasks together into one body of work and
then looking at the complete process and
making sure that it all works together.”
Charles Dunagan, Process
Owner
Customer Order Fulfillment
Shell Chemical

3. 2©2015 FCB Partners. All rights reserved.
Process Owners in Action
• Three days of cases and tools
• For Process Owners, those who support them, and
those who someday might be them
• The only source for role definition, training, and
best-practice sharing
• Encourages mutual engagement and support
among attendees

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Two Stories…
• Success
- Duke Energy
• Failure
- Un-named consumer products company

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PO Role: Diagnostic Exercise
Needs
Attention
At
Competency
Current
Strength
Voice of the
Customer
Strategy
Definition
Diagnosis
Voice of the
Process
Identification
Governance
Implementation
Voice of the
Enterprise
Advocacy
Execution
Coordination

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PO Assessment
Requirement Comments
Communication
Interpersonal
Left-Brained
Improvement Techniques
Process Content
Support Needs
Enterprise
Systems Thinker
Pragmatic
Ambitious
Outcome-Oriented
Optimistic and Opportunistic

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Enterprise Process Governance
Catalyst
Process Center
of Excellence
Individual
Process
Staff
Process
Owner
Process
Owner
Leader
Enterprise
Process
Council
Individual
Process
Council

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An Inevitable Tension: Process vs.
Function
Process Owners don’t ‘own’ the performers who execute their
processes
don’t possess the traditional levers of power
typically responsible for standardizing processes they don’t manage
Execution leaders don’t own the design, the metrics identification
and, in many cases, the improvement of the processes they’re
responsible for
can feel stuck in a passive role
often feel that process owners ‘don’t understand that we’re different’

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PO Evolution
Lobbyist Advocate Steward Leader
Role/Position Process Evangelist Process Owner Process Leader Senior Executive
Process
definition/Scope/do
cumentation
Loosely defined
tasks
Well defined
process,
documented at high
level
Well defined and
totally
documented
Hyper-documented
asset
Diagnostics Once Routine and
ongoing
Ongoing and data-
driven
Purpose Loosely defined Tightly defined and
linked to strategy
Participates in
strategy
development
Drives strategy
development
Metrics Functional and high
level
Process outcomes
are clear
Process metric
architecture is
complete
Integrated
enterprise
arch./balanced
scorecard
Implementation
Role (project)
Project Sponsor and
helps staffing
Drives
implementation
governance and
staffing
Active in project
and transition

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Upcoming FCB Courses
Title Description
Accelerated Certification A four-day, extended hours, Hammer Certification class. This
immersion program combines course work and individual
projects
Process Redesign A comprehensive, four-day Hammer Certification class on
business process redesign (BPR)
Implementing Innovation A three-day, advanced course on building the key processes
that can deliver a steady stream of breakthroughs
Process Owners in Action A three-day Advanced Certification class on business process
management (BPM) for Process Owners and those in similar
roles
Leading Transformation A three-day Hammer Certification class on process governance
and enterprise transformation based on the PEMM™ process
maturity model
Power of Process A two-day Hammer Certification class on process frameworks
and methods

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Continue the Discussion Online
LinkedIn Discussion Groups
1. Process: Business Process Roundtable
2. Enterprise: Continuous Innovation
3. Individuals: Change Agents in Action

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For more Information
FCB Partners
Lindsay Field, Program Director
617 245 0265
lfield@fcbpartners.com