Why organizations with smart staff, and sophisticated strategy and powerful systems do so many dumb things

1. Smart Work
Why Organizations Full of Intelligent People Do So Many
Dumb Things, and What to Do About It
Webinar
Steve Stanton
May 18, 2016
To subscribe to the webinar series, email info@fcbpartners.com or call 617 245 0265

2. 1©2016 FCB Partners. All rights reserved.
2016 Webinars and Courses on the Theme
of Smart Work
Webinars
Title Date
Improving the Performance
Environment
Robert Sher, CEO to CEO
May 11
Smart Work: Book Launch
Steve Stanton, FCB Partners
May 18
Seamless Start-Up
Tom Purves, VP Shell (ret’d)
June 1
Optimizing Process Analytics
Frank Capek, Customer Innovations
June 15
Smart Strategy
Tim Collins, Director, Rich Products
June 29
Courses
Title Date and Location
Power of
Process
Steve Stanton
Hammer Certification
New Orleans, LA
October 24-25
Implementation
and Execution
Kay Coleman
Advanced Certification
New Orleans, LA
October 26-27
Leading
Transformation
Walter Popper
Hammer Certification
Walter Popper
New Orleans, LA
October 26-28
For information about onsite courses and workshops call 617 245 0265 or
contact us by email: info@fcbpartners.com

3. 2©2016 FCB Partners. All rights reserved.
Are You 2BZ2 Think?
How many hours have you lost to Email Mania
3 hours a day?
What percent of your Meetings are valuable”
Most say most
We’re Playing Whack-a-Mole Here!”
Why are you so busy?
Years of downsizing
The workers leave while the work grows

4. 3©2016 FCB Partners. All rights reserved.
The Times They are A’Changing
The Traditional Industrial Era Organization
Born in information poverty
Built along the Machine Paradigm
Complete with hierarchies, risk aversion, multiple
silos, small jobs, and resistance to change
Frozen by inertia
And it’s a Tough Time to be Dumb
The new Trifecta of Turbulence
Which makes for a brutal Mismatch
Out-thought and out-competed
Is it going to be Punctuated Equilibrium?

5. 4©2016 FCB Partners. All rights reserved.
Mismanaging the Great Tensions
1. MORE!
– Quantity vs. quality
2. Urgency
– Proactive vs. Reactive
3. Superficiality
– Do it right vs. do it fast
4. Obliviousness
– Action vs. reflection
5. Narcissism
– Inside vs. outside
6. Immediate Gratification
– Today vs. Tomorrow
7. Feudalism
– The Center vs. the Parts

6. 5©2016 FCB Partners. All rights reserved.
Smart Work
A New Organizational Model
Conceived in modernity, dedicated to data
Not a Machine Paradigm, but an information
processor
Not the fast, not the lean, but the smart will succeed
Smart Metrics – better self-awareness
Smart Sensing – avoiding surprises
Smart Improvement – turning data into
knowledge
Smarter Workers – Bigger jobs
Smart Enterprise - From Feudalism to
Federalism