The document summarizes several research projects in the UK that examined low energy housing from the perspective of users. It found that while low energy homes can reduce emissions and bills, users often do not realize these benefits due to issues like the rebound effect where savings are spent on higher indoor temperatures. Case studies of retrofitted homes with solar technologies, innovative eco-homes, and homes using biomass heating found users struggled to understand and control the technologies to save energy and money. Social housing providers also impacted whether users benefited, depending on how energy systems were managed and paid for. The lessons are that users must be engaged, technologies simplified, and support provided to ensure low energy housing achieves its full potential.