Kerstin Wallace has over 20 years of experience working as a senior executive administrative assistant and office manager. She has a proven track record of providing excellent customer service, managing complex projects, and using various software programs. Her areas of expertise include executive support, event planning, database management, procurement, and international coordination. She holds a Bachelor's degree in Health Care Administration and a Paralegal Certificate.

1. Kerstin Wallace 300 Truehedge Trace
770.789.7965 Roswell, GA 30076
kerstin831@yahoo.com
SENIOR EXECUTIVE ADMINISTRATIVE ASSISTANT
Highly proactive and dependable individual with an enthusiastic and personable approach.
A talented professional with solid computer software experience and strong desire to learn and expand
knowledge.
CORE STRENGTHS
• Proficient in executive support with recognized strengths in problem-solving
• Flexible and adaptable to high level stress and changing environments
• Customer service expertise and follow through/follow-up skills
• Proficient writing skills/reports and presentations
• Efficient in organizing executive travel itineraries, planning company events, meetings and training seminars
• Solid computer and data entry skills
• Comfortable in simultaneously handling multiple tasks
• Accomplished, detail oriented team player
Computer skills: PC and Mac systems, proficient in the use of Microsoft Office and Windows-based programs,
Epicor, Lotus Notes I & II, Oracle 10sc and 11.3 and most internet applications and social media functions
ACCOMPLISHMENTS
• Saved Transportation Company over $200,000 a year by researching, presenting, and implementing changes
in delivery methods. (UPS)
• Assisted twice in a companywide implementation of an Oracle database and acted as liaison between
management, end user, and trainer. (UPS and DS Waters)
• Designed and implemented individual and departmental training sessions to enhance end user capabilities for
new software implementations. (UPS)
• Implemented and maintained a help center for end users and acted as liaison between vendor and end user
• Created company spreadsheets and graphs delineating important information for board meetings.
• Created company spreadsheets to enhance department productivity and accuracy for various projects.
• Successfully improved relations between company, internal customers, and vendors by coordinating supply
needs for international locations.
• Worked with company IT department to create new databases to enhance tracking and delivery of international
supplies
EDUCATION
Kaplan University, Chicago, Ill / Bachelor of Health Care Administration, 2009 – 2013.
Summa cum laude: GPA 3.9
University of Nevada, Reno, NV / Paralegal Certificate, GPA 3.50

2. Kerstin Wallace
PROFESSIONAL EXPERIENCE
Plasma Surgical, Inc. – Customer Service Specialists 7/2013 – 10/2014
1125 Northmeadow Parkway, Suite 100, Roswell GA 30076
• Provided administrative support to all Executives and the Finance department
• Handled all administrative functions of the Customer Service Department
• Responsible for promptly responding to internal and external customer inquiries
• Responsible for coordinating, planning, and organizing sales and company events
• Organized and managed all company trade show events from start to finish with outside vendors.
• Worked closely with upper management and the company sales team to arrange individual travel
accommodations.
• Responsible for managing company’s Customer Relations Management program
• Created and maintained new customer files; updated customer contract agreements and provided order tracking
information to Finance
• Managed the company calendar and updates of company events
Convergys Customer Management/Direct TV – Customer Service 9/2008– 3/2009
Roswell, GA 30076$ 9.00/hr
• Assisted new customers with activation and program selection
• Educated customer on policy and customer service options
• Provided customer assistance in troubleshooting and equipment function education
• Assisted existing customers with various programming selections, upgrades and pricing information
• Confirmed customer appointment, or rescheduled appointment for customer convenience
• Follow up for customer on technician E.T.A.
Samsung Mobile, Atlanta, GA – Office Manager/Executive Assistant 6/2006 – 8/2008
6 Concourse Parkway, Atlanta, GA 30328
• Supported five executives and 20 field personnel
• Managed all office vendors
• Maintained and coordinated all office invoicing
• Maintained office inventory, including marketing items, promotional products, and office supplies
• Liaison for Samsung home office in Texas and Korea, human resources, and building facilities
• Supported all company system infrastructure
• Coordinated all meetings and office events
• Generated all office correspondence
• Managed all executive and office calendars; arranged meetings and extensive travel both local and
international travel
• Prepared executive expense reports
• First contact for meet and greet
DS Waters of America, LP, Atlanta, GA – Procurement 9/2005 – 1/2006
5660 New Northside Drive, Suite 500, Atlanta, GA 30328 ph: 770.933-1440 $16.75/hr
• Supported Director of Procurement and six procurement specialists
• Oversaw all department meeting schedules, conference calls and travel arrangements.
• Facilitated all department correspondence, contract and vendor files.
• Ordered and maintained all department office supplies
• Assisted in companywide conversion to Oracle

3. Kerstin Wallace
• Created and maintained all Oracle blankets and standard purchase orders
• Created and maintained all excel spread sheets relating to Oracle database maintenance
• Assisted corporate personnel in utilizing Oracle functions efficiently
• Processed companywide requests for company stationary and business cards
• Created spreadsheet compiling company fax and copier payments in order to process timelier payments
• Contacted individual departments for information
• Interacted daily with various vendors, negotiating contact terms
• Combined all payments for individual departments to appropriate vendors
Exide Technologies, Alpharetta, GA 4/2004 – 8/2005
13000 Deerfield Parkway, Bldg. 200, Alpharetta, GA 30004 ph. 678.566.9000 $20.00/hr
• Provided litigation and administrative support to seven attorneys and one paralegal
• Assisted in the production of legal documents, indexing and maintaining all litigation and real estate files
• Created and maintained an excel spreadsheet tracking attorney reviews of company contracts which
delineatedresponse time and volume of contracts reviewed
• Responsible for maintaining and posting information and documents on the internal legal department website.
TRC Staffing, Atlanta, GA 3/2003 – 3/2004
7000 Central Parkway NE, Atlanta, GA 30328 ph. 770.399.3006
• Various assignments in the capacity of Executive Assistant
United Parcel Service, Atlanta, GA 2/1996 – 3/2003
55 Glenlake Parkway, Atlanta, GA 30328 ph. 404.828-6000 $15.65/hr
• Region Fuel Buyer/Finance
• Oasis/Oracle Web Trainer
• Designed and implemented Oracle training sessions for company executives
• Corporate Supply Coordinator/Procurement
• International Supply Coordinator/Procurement