Kevin Healy has over 12 years of experience in business analysis and data onboarding analysis. He is skilled in processing eligibility files, identifying file discrepancies, and providing training. He ensures smooth prescription transfers between health plans and has successfully contributed to processing over 400 prescription transfer files. He also has sales and customer service experience, and is recognized for his strong communication skills and ability to build relationships.

1. KEVIN B. HEALY
104 Mountainside Drive • Pompton Lakes, NJ 07442
(201) 341-2758 • kevbhealy@aol.com
BUSINESS ANALYST
Highly self-motivated and results-driven professional with over 12 years’ experience in Business Analysis. Skilled in
processing and investigating Open Refill Transfer and Eligibility Files. Proficient in analyzing eligibility files stats reports
and identifying unusual membership terminations and file discrepancies. Strong background in providing training to
employees on standard operating procedures. Recognized for consistently exceeding performance expectations and
providing excellent customer service. Enthusiastic individual with excellent communication skills recognized ability to
establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels.
Core Competencies
Organizational Leadership • Business Analysis • Data Onboarding Analysis • Staff Training & Development • Product
Development • Customer Service • Files Review & Analysis • Sales • Problem Resolution • Relationship Building
PROFESSIONAL EXPERIENCE
Express Scripts, Franklin Lakes • NJ 2003 - 2015
Data Onboarding Analyst/Business Analyst
Generated and loaded Inbound and Outbound Open Refill Transfer files. Reviewed, updated and maintained Data on
Boarding tracking system for Inbound ORT files. Provided training to co-workers on daily Eligibility and ORT process.
Reviewed and analyzed daily eligibility files received from prescription benefit clients. Provided on call service during
weekends and holidays to upload Inbound Open Refill Transfer files to ensure uninterruption of service for customers
obtaining prescriptions. Discussed solutions with directors and supervisors to prevent past issues that interrupted client
service. Ran TSO jobs on mainframe to produce simulated reports to show legitimacy of client’s statistics on a file.
Key Highlights:
• Ensured all clients switching to or from Express Scripts would not experience interruption in prescription service.
• Successfully contributed in processing over 400 Outbound Open Refill Files at the end of 2014.
• Served as team representative during biannual audits held within the company, which demonstrate the efficiency
of standard operating procedures.
Points of Light, Fairfield • NJ 2000 - 2003
Sales Representative and Product Developer
Informed clients with product prices, freight costs and laser engraving and pad printing charges on novelty office gifts.
Designed and sketched products to be used as prototype for product development. Attended trade shows in Atlantic City
to interact with clients and promote company catalog.
Key Highlights:
• Performed up to 50 calls per day assisting and completing client’s requests and concerns regarding order
placement including product information.
• Created designs, which were accepted by senior management and used in company catalog for sale.
AT&T Wireless, Paramus • NJ 1999 - 2000
Customer Service Provider
Provided technical support for program plans, sales, promotions and equipment upgrades. Maintained up-to-date
knowledge about ATT products and services. Enhanced customer retention and satisfaction by providing outstanding and
prompt customer services. Addressed and resolved customer concerns promptly. Responded to customer inquiries about
ATT services.
Key Highlights:
• Received commendation for outstanding interpersonal communications with customers regarding wireless
service.
• Recognized for excellent attendance and punctuality, managing high call volume and avoiding escalation.
EDUCATION AND CREDENTIALS
Bachelor of Arts in Communications, 1999
William Paterson University, Wayne, NJ