1. Michelle Digby
1808 Petite Lane Lithonia, Georgia 30058
Phone: (404)596-1456  E-Mail:Michelle.digby@yahoo.com MD
PROFILE
Reliable, success-driven and competent professional, with over 10 years of hands-on experience in clerical and executive
support tasks, an in- depth knowledge of a variety of administrative tasks; entering office data into several accounting
based systems, producing and corresponding reports, and maintaining and updating office records, proficient in
accurately taking minutes of meetings. Excellent verbal and written communication skills and brilliantly capable of
performing detail oriented work with frequent interruptions.
EXPERIENCE
Standard Office System Mar. 2014 – Feb. 2015
Customer Service Representative
 Handleall inbound calls for sales order and servicecalls through the E-automate system
 Prepare and input, in the E-automate system, all A/Rdebit and creditmemos.
 Prepare and submit all CSMPs through the Canon website for creditclaims includingStateContracts.
 Make surecustomer copiers,which are on FM Audit (Electronic Meter Capture), are communicatingwith the E-Automate
system. Run Push Results and input those meters manually for thosethat aren’t communicatingwith E-Automate system.
 Check serviceinvoices for any discrepancies.Makechanges as needed and submitinvoices to our non-contractcustomers.
 Establish newaccounts for billablecustomers as well as add on new equipment for existingcustomers.
 Maintain and inputmeter readings for customer contracts with USB and GAL.
 Confer with customers or supervisingpersonnel in order to address questions,problems,and complaints in regards to
serviceor billingissues.
 Obtain and examine all relevantinformation in order to assess validity of complaintand determine all possiblecausefor
said issue,such as delay in parts ordered, or heavy call volumeon tech’s board, etc.
Oversound Production Inc. Feb. 2009 – Mar. 2014
Administrative Assistant
 Schedule and maintain calendaron a non-conflictbasisthrough useof MicrosoftOutlook
 Maintain all expensereports and invoices via QuickBooks
 Handleall Accounts Payables/Receivables
 Arrange all travel both domestic and international for owner and staff
 Create and enter data on spreadsheets via Excel
 Act as liaison between owner, contractors,and vendors
 File,fax, open and distributemail and order supplies
Randstad Employment Agency Mar. 2011 – Feb. 2012
Screening/Recruiting (Ryder Inc.)/ Receptionist (Noble Systems)
 Received incomingcallsfromcandidates interested in employment
 Compile and maintain numerous reports on daily basis viaExcel usingPivottables
 Assistrecruiters with various project
 Input candidates information into database
 Answer and distributecallsfromswitchboard
 Maintain visitor and trainees logand badges
 Execute all other clerical duties as needed

2. 2
AppleOne Employment Services Nov. 2009 – Mar. 2011
Administrative Assistant (Bauder College)/ Receptionist (DOCX Inc. and Center for the Visually Impaired)
 Compile and maintain daily reports
 AssistDirector of Admissions with reports and transcription for importantdocumentation
 Handleminutes for staff, faculty and directors meetings
 Handleall student enrollments
 Compile and update spread sheets and other important documents
 Assistwith other clerical duties when needed
 Providegeneral front desk coverage and administrativesupportfor various clients
The Tavern @ JR Cricket Apr. 2008 – Oct. 2009
Administrative Assistant
 Schedule and maintain calendaron a non-conflictbasisthrough useof MicrosoftOutlook
 Provideadministrativesupportto Owner
 Maintain all expensereports and invoices via QuickBooks
 Handleall Accounts Payables/Receivables
 Arrange all travel both domestic and international for owner and staff
 Create and enter data on spreadsheets via Excel
 Act as liaison between owner, contractors,and vendors
 Responsiblefor retrievingand signingzoningspecs.,licenses and permits with the City of Atlanta, DeKalb County Zoning
and Building,City of East Point, EastPoint Policeand FireDept., and the Georgia Dept. of Revenue.
U.S. Navy (Reserve) Dec. 2003 – Dec. 2011
Third Class Inventory Specialist
 Update, maintain,& protect records whileensuringproper recording& integrity
 Order & issuenavy equipment, accessories,& uniforms whileensuringproper placement
 Creating, updating& authenticatingnavy financial codes,logs and records
 Partof the implementation & organization team responsiblefor Navy post offices and postal secrecy internationally
Skills
 MicrosoftOfficeSuite (PC and MAC)
 Dictation/Transcription
 Travel/Meeting/Event Planning
 Calendar Management
 Advanced Problem Solving