Sherise Carr has over 25 years of experience in client services roles including implementation, recruiting, training, and customer service. She currently works as an Implementation and Training Lead at Document Technologies, Inc where she is responsible for client knowledge transfer and recruiting, training, and scheduling new hires. Previously she has held roles such as Customer Service Professional, Central Division Representative, and Executive Assistant. She has strong skills in creating procedures and documentation to ensure efficiency.

1. SHERISE L. CARR
Mailing: 257 Lawrence Street, #1454, Marietta, GA 30061 - (773) 814-3390 - heansrs@sbcglobal.net
QUALIFICATIONS PROFILE
 Solid experience in new client Implementation, Recruiting, Interviewing, Onboarding, Training, and Scheduling
 Skilled at providing consistent quality customer service
 Proven abilities in achieving a respectful and collaborative workplace climate
 Proven ability to track and analyze data to maximize efficiency and effectiveness
 Superior skills in adaptability, initiative, prioritization and integrity
 Excellent in anticipating future needs and developing and implementing processes to ensure efficiency
PROFESSIONAL EXPERIENCE
Document Technologies, Inc., (DTI), Atlanta, Georgia, 2013 – Present
Implementation and Training Lead
 Responsible for client facing knowledge transfer
 Recruit, Interview, Onboard, Schedule and Train all New Hires
 Attend Train the Trainer sessions and create training documentation
 Direct contact and liaison to Managed Services Manager and Operations Director
Sr. Lead Document Specialist
 Efficient monitoring and maintenance of multi-client work requests
 Troubleshoot problem documents and operator processing questions
 Create department procedures and processes to include Best Practices and Step-by-step document creation
instructions
 Identify areas of inefficiencies in staff and department; and develop and implement a plan of correction for each
 Develop and maintain Practice Document Procedure and Matrix for continuing education
 Create and implement weekly Lead Team meeting materials and maintain tracking to ensure efficiency
 Direct support to Manager regarding workflow issues, project assignments, operator performance, onboarding new
clients and new hires, training, and daily scheduling
In Awe Service Center, LLC, Atlanta, Georgia, 2012 - 2013
Customer Service Professional
 Positioned, answered inbound calls, assessed customers’ needs and provided solutions
 Resolved all customer service inquiries
Comcast, Alpharetta, Georgia, 2011 - 2012
Central Division Representative
 Contacted current customers to upgrade services
 Continually achieved 100+% club within 60 days of hire
Vedder Price P.C., Chicago, Illinois, 2001 - 2011
Sr. Word Processing Operator
 Coordinated and distributed workflow for a busy 20 hour Word Processing Document Center
 Created department procedures and processes to include Best Practices and Step-by-Step document creation
instructions
 Created complex documents using, Visio, Excel, PowerPoint and MS Publisher software programs to visually
outline client requests
 Back-up Help desk support
KL Gates (formerly Bell, Boyd & Lloyd), Chicago, Illinois 1989 - 2001
Executive Assistant
 Liaison between attorney and various areas of support staff
 Acquired and maintained confidential documents and files
 Keyed letters, memos, pleadings, briefs in preparation for court filings and/or meetings
 Scheduled/Coordinated conference calls, in-house meetings, travel arrangements as necessary

2.  Back-up Help desk support
Supervisor (Secretarial Staff)
 Oversaw the daily operation of a staff of 60 Executive Secretaries
 Performed Interviews and training
 Completed Payroll, monitored time-off requests, scheduled desk coverage, and completed reports
 Managed overflow requirements
 Supplied various troubleshooting assistance
 Back-up Help desk support
Desktop Publishing
 Created professional in-house Newsletters; flyers, and invitations
 Professional PowerPoint Presentations
 Back-up Help desk support
Sr. Word Processing Operator
 Created complex documents using, Visio, Excel, PowerPoint and MS Publisher software programs to visually
outline client requests
 Coordinated and distributed workflow for a busy 16 hour Word Processing Center
 Back-up Help desk support
BUSINESS MACHINES & SOFTWARE
Microsoft Office Suite 2013, Publisher, Visio, Adobe Professional XI; MacPac, Payne, iHyperstyles; iCreate; DocXtools;
Outlook, FileSite, Workshare, DeltaView, Softwise, ChangePro, Comparerite, Quark, PFDocs, CompareDocs
EDUCATION
Triton College, River Grove, IL - Word Processing Certification Program