Vinan Softech is an upcoming IT solutions company that delivers IT solutions and business processes to clients worldwide. It believes in passion, creativity, and quality. The company manages IT operations, including planning, security, maintenance, and ongoing improvement. It also manages human resources operations such as staffing, training, motivation, and maintenance. The company offers technical infrastructure, IT support services, and business propositions to understand clients' needs and provide customized solutions to enhance revenue and improve processes.
This document contains the resume of Bankatlal R Sharma, an IT professional with 20 years of experience in areas such as IT operations, infrastructure management, project implementation, and service delivery. He has worked as a senior project manager and customer support manager for various companies managing large accounts and projects. His skills include project management, infrastructure management, process automation, and ensuring smooth delivery of IT services according to SLAs.
Jerald Joseph has over 19 years of experience in information technology with expertise in system design, application setup, IT security, IT service management, and project management. He has held several leadership roles at IBM India Pvt Ltd focusing on IT security, data privacy, disaster recovery, business continuity, and project delivery. Jerald has received numerous awards and recognition for his work in customer satisfaction and delivery excellence. He holds several certifications in IT security, business continuity, and quality management.
Lean IT focuses on aligning IT with business values and optimizing processes to deliver customer value. Key Lean IT approaches include establishing shared values and vision, mapping value streams to simplify work, and using tools like 5 Whys, A3 problem solving, and visual management. Lean IT can be applied across the service lifecycle from strategy and design to operations and improvement. The overall goals are to drive innovation, remove waste, and continuously improve to deliver customer value faster.
Lean Continual Service Improvement – Driving Change EnablementLean IT Association
The document discusses how Lean principles can be applied to continually improve IT service delivery. It provides three examples:
1) A government agency used Lean tools like failure mode analysis to standardize support patterns and improve incident response times.
2) A bank used value stream mapping and metrics to identify weak links causing outages and reduce customer retention risks.
3) A gaming company insourced their service desk after finding outsourcing introduced waste and higher support costs. Lean helped reduce waste and costs while improving service.
Sridhar Duchetti is a lead consultant with over 11 years of experience in software development using technologies like Java, Struts, Hibernate, and databases like SQL Server, Oracle, and MySQL. He has extensive experience leading teams on projects in healthcare and workforce management domains for clients in Singapore, Malaysia, and India. His roles include requirements gathering, design, development, testing, deployment, support, and providing guidance to junior team members.
ITILv3 provides best practices for IT service management. It defines key concepts like service, service level agreements, and the IT service lifecycle. The service lifecycle consists of five stages - service strategy, service design, service transition, service operation, and continual service improvement. ITIL aims to help organizations deliver high-quality IT services through standardized processes and roles.
This document contains the resume of Bankatlal R Sharma, an IT professional with 20 years of experience in areas such as IT operations, infrastructure management, project implementation, and service delivery. He has worked as a senior project manager and customer support manager for various companies managing large accounts and projects. His skills include project management, infrastructure management, process automation, and ensuring smooth delivery of IT services according to SLAs.
Jerald Joseph has over 19 years of experience in information technology with expertise in system design, application setup, IT security, IT service management, and project management. He has held several leadership roles at IBM India Pvt Ltd focusing on IT security, data privacy, disaster recovery, business continuity, and project delivery. Jerald has received numerous awards and recognition for his work in customer satisfaction and delivery excellence. He holds several certifications in IT security, business continuity, and quality management.
Lean IT focuses on aligning IT with business values and optimizing processes to deliver customer value. Key Lean IT approaches include establishing shared values and vision, mapping value streams to simplify work, and using tools like 5 Whys, A3 problem solving, and visual management. Lean IT can be applied across the service lifecycle from strategy and design to operations and improvement. The overall goals are to drive innovation, remove waste, and continuously improve to deliver customer value faster.
Lean Continual Service Improvement – Driving Change EnablementLean IT Association
The document discusses how Lean principles can be applied to continually improve IT service delivery. It provides three examples:
1) A government agency used Lean tools like failure mode analysis to standardize support patterns and improve incident response times.
2) A bank used value stream mapping and metrics to identify weak links causing outages and reduce customer retention risks.
3) A gaming company insourced their service desk after finding outsourcing introduced waste and higher support costs. Lean helped reduce waste and costs while improving service.
Sridhar Duchetti is a lead consultant with over 11 years of experience in software development using technologies like Java, Struts, Hibernate, and databases like SQL Server, Oracle, and MySQL. He has extensive experience leading teams on projects in healthcare and workforce management domains for clients in Singapore, Malaysia, and India. His roles include requirements gathering, design, development, testing, deployment, support, and providing guidance to junior team members.
ITILv3 provides best practices for IT service management. It defines key concepts like service, service level agreements, and the IT service lifecycle. The service lifecycle consists of five stages - service strategy, service design, service transition, service operation, and continual service improvement. ITIL aims to help organizations deliver high-quality IT services through standardized processes and roles.
Vishal Prajapati is seeking a challenging position in the IT industry utilizing over 15 years of experience in IT operations management, technical support, and infrastructure administration. He currently works as the Site In-Charge for Wipro Infotech Ltd., managing a team of 85 members across Gujarat, India. Prajapati has extensive experience leading teams and managing IT infrastructure, vendors, and ensuring compliance at various organizations across different industries. He holds an ITIL certification and Microsoft certifications and seeks to contribute to an organization's goals through his technical, problem-solving, and process management skills.
Ritesh Kumar Jha has over 8 years of experience in ITES industry as Assistant Manager Technical. He has expertise in people management, knowledge management, and incident management. Some of his responsibilities included managing day-to-day operations, knowledge base updates, people management, meeting SLAs and KPIs, and ensuring high customer satisfaction. He demonstrates strengths in communication, leadership, organization, and time management.
This document is a curriculum vitae for Vaibhav Sawant that summarizes his career experience and qualifications. It highlights over 8 years of experience in service delivery and continuous service improvement, including his current role as a Major Incident Manager at Tata Consultancy Services. It also lists his ITIL and Lean Six Sigma certifications as well as a Bachelor's degree in Computer Science.
The document discusses establishing key IT governance processes for small and medium businesses. It covers establishing a CIO view of IT governance and frameworks for IT governance like COBIT, ITIL, COSO and CMMI. It discusses how IT governance processes evolve over time through various maturity levels from initial to optimized. It provides examples of workflows for IT governance and case studies of how large retailers have established IT governance processes to improve efficiency, effectiveness and enable transformation.
Hemalatha chandrasekaran - MBA 8 YRS EXPERIENCE - BANKING AND IT SUPPORThema latha
Hemalatha Chandrasekaran is seeking a career in IT support. She has a Master's in Business Administration and a Bachelor's in Banking Management. Her experience includes over 4 years as an IT Support Engineer at HCL Insys, where she diagnoses and resolves hardware and software issues. She also has experience as an IPAD Coordinator configuring devices and applications. Her technical skills include desktop support, operating systems, and applications like Microsoft Windows, IPAD, and Cisco VPN. She is proficient in service request management tools and asset administration.
This document provides an overview of Ingenious-Talents, a technology firm offering services such as web development, mobile app development, software development, and database support. It describes the company's customer-centric approach and combination of business strategy and IT knowledge. Services offered include web design, mobile app creation, software development using languages like PHP and Java, and database support for systems like Oracle, MS SQL, and MongoDB. The company uses agile methodologies like Scrum and focuses on quality through practices like code reviews and testing. It provides database support through different engagement models and aims to deliver high-quality, competitive solutions.
The document discusses the business view of IT applications. It covers core business functions like sales, marketing, and accounting. It also discusses key business processes like idea to offering and issue to resolution. The document introduces the Malcolm Baldrige criteria for evaluating business performance across various areas. It describes different types of IT applications like departmental, transactional, innovative, and decision support applications. It also discusses characteristics of internet-ready applications and how technology has evolved from 1965 to 2000 to the present. Finally, it outlines the needs of different types of information users.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
The document summarizes Kelly Services' transformation of its IT service desk to better align with ITIL best practices. Key points include:
- Kelly conducted an assessment that found its previous service desk model lacked maturity and was inefficient
- It restructured the service desk into technical and business teams with specialized roles to improve incident and problem management
- Metrics like first call resolution, speed to answer, and customer satisfaction improved as a result of adopting ITIL processes and tools
Managing human resources at data centers 1.0aqel aqel
This presentation discusses set of topics related to human resources (HR) who are working in data-centers. A common HR life cycle approach was followed that starts by hiring, developing and/or managing, and ending by transitioning datacenter worker to a new stage that might include rotating to another job within the organization.
HR Planning is based on business requirements, nature of technology implemented and available budgets. Some best practices for hiring and managing human resources were discussed including organizing, motivation and risks optimization. The paper includes lots of globally accredited best practices and controls that facilitate operations excellence.
- Allstate conducted ITSM maturity assessments in 2005 and 2008 to measure progress in implementing ITIL processes and identify areas for improvement.
- The assessments evaluated 10 key processes across 6 maturity levels and showed progress from initial to repeatable levels over 3 years for change, incident, and problem management.
- Conducting regular assessments helps Allstate define milestones, ensure continuous improvement, and demonstrate to executives how ITSM enables the business.
The document describes Pink Elephant's service desk and support services. It offers service desk improvement programs to assess, improve, and implement service desks. It provides managed flexible employees to supplement or replace current resources. The service is designed to solve problems like demotivated staff, low fix rates, lack of knowledge management, and poor leadership. Features include help with improvement, management of staff training and motivation, assistance with tool selection, and off-shore capabilities. The company values focus on customers, accountability, and teamwork.
SMART is a global knowledge management company with facilities in Bangalore, India and a subsidiary in Illinois, USA. Its vision is to be a global organization that delivers world-class business solutions to increase customer revenue. Its mission is to help customers achieve their goals through superior processes, technology, quality standards, and cost-effective resources. SMART offers IT consulting, software development, engineering, and business process outsourcing services from its facility in Bangalore.
TITAN Technology Partners is a global outsourcing firm, providing industry specific strategy, consulting, training and outsourcing solutions. Our firm is designed and committed to providing our clients innovative offerings that will serve as an essential element of their business model and operational execution. We prefer to start with strategy, or at least sound planning, and then build, train and manage the information systems that run their business. We seek to reduce client cost and risk while operating at service levels that are continuously aligned with their business. Whether a critical software implementation project, a hosted/managed solution, training, business process outsourcing, or complete IT outsourcing, we believe we have emerged as an elite global provider of innovative industry solutions.
It Service Management Implementation OverviewAlan McSweeney
This document describes an IT service management framework and implementation. It discusses ITIL/ITSM and the service management processes including incident and service request management. It provides an overview of the incident and service request management process including its principles, relationships between processes, and detailed processes. The document emphasizes that implementing service management requires understanding why it's being done, what resources are needed, and should be done in phases.
Lean IT is defined by Mike Orzen, a Lean Enterprise Institute faculty member.
Orzen will teach the Lean IT full-day workshop, May 17, in Chicago: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
This excerpt from the workshop slide deck also has questions for you to answer in order to have an information technology operation based on lean management principles.
Among other topics, the workshop will address how to apply lean startup thinking and behavior to every activity in every business function in any industry. The session also includes case studies and exercises.
Learn more about Mike, the workshop's benefits, and what past attendees have said about it here: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
Vikas Sethi has over 20 years of experience in IT operations and project management. He currently works as an IT Operations and Infrastructure Project Manager at HPCL Mittal Energy Ltd in Bathinda, India. He is responsible for managing the company's data center operations, servers, networks, security, and end user support. Vikas has a proven track record of successfully delivering IT projects and managing teams. He possesses technical skills in areas such as Windows, Linux, virtualization, storage, backup, networking, and security.
Ashish Shah has over 20 years of experience in IT project management, system and network administration, and infrastructure management. He currently works as the IT Head for the Western India regional office of Expeditors, a global logistics company, where he oversees all IT operations. Shah has a proven track record of managing complex, distributed systems and implementing solutions to achieve organizational goals. He is proficient in various technologies and holds professional certifications in networking, databases, and IT project management.
Toteutimme elokuussa 2015 Mothers in Businessin Facebook-ryhmässä kyselyn perheen ja työelämän yhdistämisestä sekä tasa-arvoasioista. Saimme 147 mahtavaa vastausta, joihin oli annettu paljon ajatusta. Tässä tiivistelmä kyselyn tuloksista. Hyödynnämme vastauksia tulevaisuudessa sekä sidosryhmätoiminnassa että tapahtumien suunnittelussa.
Kaizit provides online management dashboard that keeps track of sales activity and helps the sales team with easy logging of activity and a work list with reminders of what to do, when to do it and how to do it. Our ready-segmented market data tells whom to approach when in order to focus on the best potentials.
Vishal Prajapati is seeking a challenging position in the IT industry utilizing over 15 years of experience in IT operations management, technical support, and infrastructure administration. He currently works as the Site In-Charge for Wipro Infotech Ltd., managing a team of 85 members across Gujarat, India. Prajapati has extensive experience leading teams and managing IT infrastructure, vendors, and ensuring compliance at various organizations across different industries. He holds an ITIL certification and Microsoft certifications and seeks to contribute to an organization's goals through his technical, problem-solving, and process management skills.
Ritesh Kumar Jha has over 8 years of experience in ITES industry as Assistant Manager Technical. He has expertise in people management, knowledge management, and incident management. Some of his responsibilities included managing day-to-day operations, knowledge base updates, people management, meeting SLAs and KPIs, and ensuring high customer satisfaction. He demonstrates strengths in communication, leadership, organization, and time management.
This document is a curriculum vitae for Vaibhav Sawant that summarizes his career experience and qualifications. It highlights over 8 years of experience in service delivery and continuous service improvement, including his current role as a Major Incident Manager at Tata Consultancy Services. It also lists his ITIL and Lean Six Sigma certifications as well as a Bachelor's degree in Computer Science.
The document discusses establishing key IT governance processes for small and medium businesses. It covers establishing a CIO view of IT governance and frameworks for IT governance like COBIT, ITIL, COSO and CMMI. It discusses how IT governance processes evolve over time through various maturity levels from initial to optimized. It provides examples of workflows for IT governance and case studies of how large retailers have established IT governance processes to improve efficiency, effectiveness and enable transformation.
Hemalatha chandrasekaran - MBA 8 YRS EXPERIENCE - BANKING AND IT SUPPORThema latha
Hemalatha Chandrasekaran is seeking a career in IT support. She has a Master's in Business Administration and a Bachelor's in Banking Management. Her experience includes over 4 years as an IT Support Engineer at HCL Insys, where she diagnoses and resolves hardware and software issues. She also has experience as an IPAD Coordinator configuring devices and applications. Her technical skills include desktop support, operating systems, and applications like Microsoft Windows, IPAD, and Cisco VPN. She is proficient in service request management tools and asset administration.
This document provides an overview of Ingenious-Talents, a technology firm offering services such as web development, mobile app development, software development, and database support. It describes the company's customer-centric approach and combination of business strategy and IT knowledge. Services offered include web design, mobile app creation, software development using languages like PHP and Java, and database support for systems like Oracle, MS SQL, and MongoDB. The company uses agile methodologies like Scrum and focuses on quality through practices like code reviews and testing. It provides database support through different engagement models and aims to deliver high-quality, competitive solutions.
The document discusses the business view of IT applications. It covers core business functions like sales, marketing, and accounting. It also discusses key business processes like idea to offering and issue to resolution. The document introduces the Malcolm Baldrige criteria for evaluating business performance across various areas. It describes different types of IT applications like departmental, transactional, innovative, and decision support applications. It also discusses characteristics of internet-ready applications and how technology has evolved from 1965 to 2000 to the present. Finally, it outlines the needs of different types of information users.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
The document summarizes Kelly Services' transformation of its IT service desk to better align with ITIL best practices. Key points include:
- Kelly conducted an assessment that found its previous service desk model lacked maturity and was inefficient
- It restructured the service desk into technical and business teams with specialized roles to improve incident and problem management
- Metrics like first call resolution, speed to answer, and customer satisfaction improved as a result of adopting ITIL processes and tools
Managing human resources at data centers 1.0aqel aqel
This presentation discusses set of topics related to human resources (HR) who are working in data-centers. A common HR life cycle approach was followed that starts by hiring, developing and/or managing, and ending by transitioning datacenter worker to a new stage that might include rotating to another job within the organization.
HR Planning is based on business requirements, nature of technology implemented and available budgets. Some best practices for hiring and managing human resources were discussed including organizing, motivation and risks optimization. The paper includes lots of globally accredited best practices and controls that facilitate operations excellence.
- Allstate conducted ITSM maturity assessments in 2005 and 2008 to measure progress in implementing ITIL processes and identify areas for improvement.
- The assessments evaluated 10 key processes across 6 maturity levels and showed progress from initial to repeatable levels over 3 years for change, incident, and problem management.
- Conducting regular assessments helps Allstate define milestones, ensure continuous improvement, and demonstrate to executives how ITSM enables the business.
The document describes Pink Elephant's service desk and support services. It offers service desk improvement programs to assess, improve, and implement service desks. It provides managed flexible employees to supplement or replace current resources. The service is designed to solve problems like demotivated staff, low fix rates, lack of knowledge management, and poor leadership. Features include help with improvement, management of staff training and motivation, assistance with tool selection, and off-shore capabilities. The company values focus on customers, accountability, and teamwork.
SMART is a global knowledge management company with facilities in Bangalore, India and a subsidiary in Illinois, USA. Its vision is to be a global organization that delivers world-class business solutions to increase customer revenue. Its mission is to help customers achieve their goals through superior processes, technology, quality standards, and cost-effective resources. SMART offers IT consulting, software development, engineering, and business process outsourcing services from its facility in Bangalore.
TITAN Technology Partners is a global outsourcing firm, providing industry specific strategy, consulting, training and outsourcing solutions. Our firm is designed and committed to providing our clients innovative offerings that will serve as an essential element of their business model and operational execution. We prefer to start with strategy, or at least sound planning, and then build, train and manage the information systems that run their business. We seek to reduce client cost and risk while operating at service levels that are continuously aligned with their business. Whether a critical software implementation project, a hosted/managed solution, training, business process outsourcing, or complete IT outsourcing, we believe we have emerged as an elite global provider of innovative industry solutions.
It Service Management Implementation OverviewAlan McSweeney
This document describes an IT service management framework and implementation. It discusses ITIL/ITSM and the service management processes including incident and service request management. It provides an overview of the incident and service request management process including its principles, relationships between processes, and detailed processes. The document emphasizes that implementing service management requires understanding why it's being done, what resources are needed, and should be done in phases.
Lean IT is defined by Mike Orzen, a Lean Enterprise Institute faculty member.
Orzen will teach the Lean IT full-day workshop, May 17, in Chicago: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
This excerpt from the workshop slide deck also has questions for you to answer in order to have an information technology operation based on lean management principles.
Among other topics, the workshop will address how to apply lean startup thinking and behavior to every activity in every business function in any industry. The session also includes case studies and exercises.
Learn more about Mike, the workshop's benefits, and what past attendees have said about it here: http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=52
Vikas Sethi has over 20 years of experience in IT operations and project management. He currently works as an IT Operations and Infrastructure Project Manager at HPCL Mittal Energy Ltd in Bathinda, India. He is responsible for managing the company's data center operations, servers, networks, security, and end user support. Vikas has a proven track record of successfully delivering IT projects and managing teams. He possesses technical skills in areas such as Windows, Linux, virtualization, storage, backup, networking, and security.
Ashish Shah has over 20 years of experience in IT project management, system and network administration, and infrastructure management. He currently works as the IT Head for the Western India regional office of Expeditors, a global logistics company, where he oversees all IT operations. Shah has a proven track record of managing complex, distributed systems and implementing solutions to achieve organizational goals. He is proficient in various technologies and holds professional certifications in networking, databases, and IT project management.
Toteutimme elokuussa 2015 Mothers in Businessin Facebook-ryhmässä kyselyn perheen ja työelämän yhdistämisestä sekä tasa-arvoasioista. Saimme 147 mahtavaa vastausta, joihin oli annettu paljon ajatusta. Tässä tiivistelmä kyselyn tuloksista. Hyödynnämme vastauksia tulevaisuudessa sekä sidosryhmätoiminnassa että tapahtumien suunnittelussa.
Kaizit provides online management dashboard that keeps track of sales activity and helps the sales team with easy logging of activity and a work list with reminders of what to do, when to do it and how to do it. Our ready-segmented market data tells whom to approach when in order to focus on the best potentials.
BlackSheep is a local fast fashion brand in the Philippines with over 27 department store corners nationwide and one boutique. The brand was looking to reposition itself in the teen girl segment with a new look and marketing strategy. As Brand Manager from 2014, the key responsibilities included repositioning the brand, managing product design, sourcing, and development, and developing marketing and promotional efforts such as the "Andi's New Love" campaign featuring a local celebrity, and relaunching the website and launching on e-commerce sites.
Telefony IP Htek - Certyfikowane z systemami 3CX i BroadSoft.Łukasz Kałucki
Telefony IP certyfikowane z wiodącymi producentami systemów IP. Wśród nich możemy odnaleźć tak uznane marki jak BroadSoft, 3CX, Asterisk czy Yeastar. Bezkonkurencyjne połączenie rozsądnej ceny i najwyższej jakości
Pechakucha made by CEIP Guadalquivir for CECI projectceciexperience
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Haiku Deck is a presentation platform that allows users to create Haiku-style slideshows. The document encourages the reader to get started creating their own Haiku Deck presentation on SlideShare by providing a link to do so. It aims to inspire the reader to try out Haiku Deck's unique presentation style.
The document summarizes the designs for Barbara Bui's Autumn/Winter 2013-2014 collection. The collection will focus on outerwear and leather pieces, which are iconic for the brand. It will feature soft textures mixed with hard textures like leather. The collection will maintain the laidback sensuality of the women's line and the androgynous silhouettes. The men's line will also include delicate fabrics like silk alongside tougher fabrics such as python leather and patent leather.
Internal conflict refers to the struggle within a person's own mind between different desires, needs, or impulses. Psychotherapy involves talking with a mental health professional to learn about one's condition and develop healthy coping skills to gain control over one's life. Counseling provides a safe space to talk through difficult feelings and issues, express emotions, and work towards dealing with problems causing emotional pain.
Fehmida Sayed - IT Head, Senior Manager-Infra and InfosecFehmida Sayed
The candidate has over 20 years of experience in IT management roles. He has extensive experience leading IT infrastructure projects including network upgrades, security compliance, and SAP implementation. Some of his key responsibilities have included information security management, project portfolio management, email infrastructure management, and service desk operations. He possesses technical skills in areas such as ISO 27001, ITIL, Exchange, and Domino administration.
The document discusses Hamson Networks, an organization that provides IT and telecom network design, integration, and support services. It describes Hamson's areas of expertise including data centers, enterprise networks, security, and professional services. It also outlines the main departments within Hamson such as administration, HR, finance, IT, marketing and sales. The administration department manages overall operations while HR handles recruitment and employee relations.
PeopleSoft FSCM 9.2 Webinar PresentationEmtec Inc.
The document provides an overview of PeopleSoft 9.2 and discusses some of its new features. It begins with an introduction of Emtec, an IT consulting firm. It then summarizes Oracle's continued investment in PeopleSoft and describes some of the key enhancements in PeopleSoft 9.2, including customer and supplier hierarchies, eProcurement requisitioning, and WorkCenters. The document concludes by discussing upgrade paths and options for those currently on PeopleSoft 9.1.
Vivek Sharma has over 9 years of experience in IT service management roles, including currently working as an ITSM Process Consultant at HCL Technologies where he manages a team of 12 members supporting global service management environments. He has ITIL and CCNA certifications and has experience leading incident, problem, and change management processes for clients like Deutsche Bank and IBM. The document provides details of his work history, roles, responsibilities, and qualifications.
IT Business & Management Consultant | Senior IT ManagerImran Fiaz
Muhammad Imran Fiaz is an IT business and management consultant with over 15 years of experience helping organizations globalize their operations. He provides strategic guidance on IT processes, technology roadmaps, infrastructure operations, and more. His services include IT strategy consulting, building IT infrastructure for new offices, implementing enterprise solutions, improving brownfield operations, and managing IT costs. Fiaz takes a collaborative approach focused on identifying problems, analyzing gaps, and designing efficient solutions to help clients overcome IT challenges and achieve success.
Vijayasarathy T is a Technical Team Manager with over 10 years of experience in IT Service Management and Customer Relationship Management. He has experience managing teams and meeting SLAs at Tata Consultancy Services as well as experience with change and release management at Larsen & Toubro Infotech Limited. Previously, he worked as an Incident Manager at Cognizant Technology Solutions where he oversaw all requests, incidents, and problems and determined the root cause of issues.
Nina Stewart is seeking a leadership role utilizing her IT, Lean Six Sigma, and project management experience. She has over 20 years of experience leading teams and process improvement initiatives at Honeywell International. She is certified in Six Sigma Black Belt, Lean, ITIL, and Project Management. Her background includes transforming IT departments through Lean and developing strategies to support business goals.
Technowave is a privately held software consulting and contracting company in Damascus, Syria with over 45 employees. It provides cutting-edge IT solutions such as software development, data centers, networking, security, and more. The company's mission is to deliver comprehensive IT consulting services and help clients adopt new technologies. Its vision is to become a leading provider of high-end enterprise IT solutions through innovative approaches and a commitment to quality and customer satisfaction.
Collaborative Consulting provides software performance engineering services to help clients ensure system scalability, stability, and quality. Their services include advisory services to assess performance engineering maturity, application readiness assessments to evaluate performance risks, production performance rescues to quickly restore functionality during issues, and application performance management to proactively monitor systems. Collaborative uses a proprietary performance engineering methodology applied throughout the software development lifecycle. They have experience across industries including healthcare, financial services, and retail.
This document provides a detailed resume for Bakthavatchalam S, including his personal details, qualifications, certifications, skills, and professional experience in quality assurance and information security roles spanning over 23 years. It summarizes his expertise in areas like ISO and CMMI standards, six sigma methodology, quality management processes, information security audits and management.
This document discusses an agenda for a presentation on IT project management best practices and risk management. The agenda includes introductions, discussing IT project management basics and industry best practices, IT risk management thought leadership, managing application support risks using Management 3.0 principles, an application management case study, and managing project risks. It also provides background on the presenting organization, Computer Aid Inc., which is an IT consulting firm.
The scope of the Industry while picking the service provider, covers from infrastructure, resource until deliverable performance. So, this document talks about HySynth's capabilities in the area of PV outsourcing and highlighting why they are the preferred service provider.
The document summarizes the experience and qualifications of an IT professional seeking a senior role in IT operations management, project management, or service delivery. They have nearly 22 years of experience in areas like SAP Basis management, IT infrastructure management, IT operations, service delivery, and project management. Their experience includes roles managing IT operations, service delivery, ITIL implementation, network deployment and management, technical support, and project management.
Naveen Kumar Srivastav is seeking a role that allows him to utilize his 12 years of experience in IT service and support. He has experience managing incidents, problems, and changes. He aims to excel in information technology and help organizations grow. His skills include root cause analysis, project management, and service management processes.
Temperfield provides 360 IT infrastructure management and support services to help organizations address IT challenges through proactive monitoring and preventative activities. Their services include organizing a company's IT infrastructure according to standards, providing 24/7 support with set monthly costs, and expanding organizations' internal IT teams with Temperfield's experts across multiple technologies. Temperfield aims to align IT with business goals through infrastructure assessments, implementation of support systems, ongoing monitoring, and technical workshops.
Temperfield provides 360 IT infrastructure management and support services to help organizations address IT challenges through proactive monitoring and preventative activities. Their services include organizing a company's IT infrastructure according to standards, providing 24/7 support with set monthly costs, and expanding internal IT teams with a shared pool of experts across various technologies. Temperfield aims to align IT with business goals in order to maintain systems efficiency and availability while lowering costs.
3. Technology Assurance
• Manage the use of operational information gathered from IT and NT operations to estimate higher level satisfaction / impacts from what the overall technology organization delivers and achieves
• Assure this information applied in systematic improvement activities beyond / above routine operational performance activities – drive additional activities for Quality in design, build and operate process stages
• Oversee conducting the in-depth quality & performance analysis and generate reports to drive improvement actions in the NT and IT organizations as required
This document contains a current vita for Ibrahim Sulaiman Said Alamri. It includes details of his work experience as an Information Technology Manager for the Ministry of Defiance since 2007 and previously as a Service Center Manager from 2006 to 2007. It also lists his education qualifications and professional certificates. The vita outlines his key responsibilities and activities in areas such as strategy planning and implementation, budgeting, technology assurance, technology operations support, and people management. It provides an objective and lists skills, projects undertaken, and languages spoken.
The document contains a current vita for Ibrahim Sulaiman Said Alamri. It includes details of his work experience as an Information Technology Manager for the Ministry of Defiance since 2007 and previously as a Service Center Manager from 2006 to 2007. It also lists his education qualifications and professional certificates. The vita outlines his key responsibilities and accountabilities including strategy planning and implementation, budgeting, technology assurance, technology operations support, and people management. It provides an objective and lists skills, projects, and languages.
3. Vinan Softech is an upcoming IT Solution
Company which delivers a broad portfolio of
Information Technology Solutions & Business
Process to its clients worldwide.
About Vinan Softech
4. Vinan Softech Believes in :
Passion : Follow your passion and success will follow you. To be
the most preferred quality IT Service Provider and serving the best
quality in Industry worldwide.
Creativity : Creativity is thinking up new things. Innovation is
doing new things. Our creative team believes in innovation.
Quality : Quality is not an act, it is a habit. We are commtited to
provide the best quality.
6. Managing IT Operations
The management of IT operations is concerned with ensuring that the IT production
activity is delivering reliable, high quality results. Activities associated with IT
operations include:
Planning in terms of capacity, performance, alignment, and service level.
Security, backup and disaster planning.
Computer centre maintenance.
Outsourcing
Ongoing improvement of operations
Introduction
7. Managing IT Operations
System Operational Processes
Problem Management
Change Management
Recovery Management
Batch Systems
On-line Systems
Performance Management
Capacity Management
Service-Level
Agreements
Management
Reporting
8. To provide superior customer service, operations managers must be able to control and
manage the following IT areas:
• Operational problems that decrease service level or increase resource usage.
• System-wide change control.
• Service disruption recovery plans.
• Plans for the routine scheduling, processing and delivery of results (both batch
and online) to clients.
• Maintenance of system performance to meet service level agreements.
• Planned capacity to ensure that all the above system operational processes
function correctly.
Managing IT Operations
System Operational Processes
9. Management skills, including change management, interpersonal skills, &
negotiation.
Acquisition of computing resources.
Technology, hardware & software trends & issues.
Network administration
Software licensing issues.
Reporting
Operational, tactical and life cycle planning.
Financial management and budgeting.
Performance monitoring and review.
Managing IT Operations
10. • To fulfil all job schedules within the allocated time.
• To handle any unexpected requests without compromising or impacting the
scheduled tasks.
• To maintain the operational expenditure to within the agreed budget.
• To achieve zero defects so that all transactions are handled correctly.
• The deadlines have been met.
• Work flows have been monitored throughout the key business areas of the
organization.
• System failures have been rectified and recovered from within specified agreed
timeframes.
• Problems have been overcome with minimum disruption to business processes
Managing IT Operations
Managing Workload
11. The key area handling the IT operations.
• Data centre operations
• Network management
• Financial management
• Technology management
• Security management
• Disaster recovery management
• Outsourcing
• Service level agreements
Managing IT Operations
Key Area Handling
13. Functions of HRM
• The unit taking care of the people in the organization.
• provides significant support and advice to line management.
• examines the various HR processes that are concerned with attracting,
managing, motivating and developing employees for the benefit of the
organization.
Major Functions of HRM
• Staffing
• Training and Development
• Motivation
• Maintenance
T Operations
Managing HR Operations
14. Functions of HRM (Cont.)
1. Staffing :
• Aims to locate competent employees and bring them into the organization.
• A continuous activity in the organization.
Phases of Staffing :
i. Employment Planning – Job Design
According to Michael Armstrong, "Job Design is the process of deciding on the contents of a job in
terms of its duties and responsibilities, on the methods to be used in carrying out the job, in terms of
techniques, systems and procedures, and on the relationships that should exist between the job holder
a d his superior su ordi ates a d olleagues.“
ii. Job Analysis :
the process whereby jobs are investigated in sufficient detail to enable (a) recruitment of people into
them or (b) assessment of the performance of people who are already working in them.
Job analysis identifies the following information:
•Detailed breakdown of the duties involved in a position
•Skills, knowledge, attitudes and experiece a person should bring to the position
•Environment condition of the job
Managing HR Operations
Managing HR Operations
15.
Functions of HRM (Cont.)
Job Analysis is of two forms:
Job Description
• critical skills required for the job
• tasks or performance standard,
• responsibilities and disciplinary procedures
• service condition of the job
• pay rates
Job descriptions are useful for recruiting and screening new possible employees because of their clarity and
comprehensiveness. JD provides a foundation for evaluating job applicants and developing legally justifiable
interview questions and screening practices
Job Specifications - Describes the requirements of the person for the job
• Abilities
• educational qualifications
• special physical and mental skills
• Training
• experience and others
Managing HR Operations
16. Functions of HRM (Cont.)
iii. Recruitment - initial attraction & screening of applicants:
Internal Sources
• Job Posting
• Intranet
• Succession Plans
• Referrals
External Sources
• Ads
• Job Placement Agencies
• Internet
• Placement thourgh Colleges and
Universities
iv. Selection
Application Evaluation
Methods of Selection:
Interviews
Skill Tests
v. Hiring
This is the process of appointing the person selected for a particular job.
vi. Induction
I trodu i g the e ployee to the orga izatio a d the orga izatio ’s ulture.
Introducing the employee to his/her job
Managing HR Operations
17. 2. Training & Development
•Employee training
Designed to assist employees in acquiring better skills for their current jobs.
•Employee development
designed to help organization to ensure that it has the necessary talent internally for
meeting the future human resource needed.
•Organization development
Deals with facilitating system –wide change in the organization.
•Career development
Designed to assist employees in advancing their work lives. However, it is a responsibility of
the individual , not of the organization (employee centered)
3. Motivation
a e ployee’s i tri si e thusias a out a d dri e to a o plish ork
1. Respect between Management and workers
2. Set Performance standard for each employee
4. Maintenance
Retention of Productive Employees
Various Incentive Schemes
Managing HR Operations
18. Technical Infrastructure
• World Class Computing & Telecom
• Dell/HP Laptops & Desktops
• IBM/HP Servers
• Eset Endpoint Security Virus Wall
• D-Link Routers & Switches
• Sonicwall – Hardware Firewall
• Microsoft Business Softwares
• DataCentre Access
• Secure Networks & Seamless Connectivity
• VPN Capability
• 99.9% Uptime Assurance
• Real-time Synchronization
• Lease Line – 4 MBPS with 2 MBPs Back-up Line
• 24x7 UPS Power Back-up
• FTP Server Capability
• DLP (Data link Prevension) Capability for data security Product
19. Technical Infrastructure
• Robust System Integration & Technology Solutions
• Wireless & Network Security
• Secure Remote Access
• Real-time Access & Information Processing
• System & Process Emulation
• Robust Back-up and Data Recovery
20. • State of Art Facility
• New Plug -&-Play Facility
• Seamless Expansion & Scalability – Multi-floor
• Management Cabins
• Fool-proof Access Control
• 24x7 Access & Round-the-clock security
• Ability to cater your specific Requirements/Demands
• Accessibility
• Located in the Prime Commercial Hub of Ahmedabad
• Nearness to Public Transport System
Infrastructure
21. Vinan Softech Offers
• Technical Support
• Technical Help Desk
• Email Support
• Chat Support
• Remote Support
• Web Support & Self Help
• Consumer Support
• Service Help Desk
• Email, Chat & Web Support
• Enterprise Support
• Online Adposting
• SEO Services
• Web Hosting, Web Development & Design
• Graphic Design
22. Business Proposition
• Understand your Products & Services
• aware of your Requirements
• understand your Customers
• We service most of them
• We understand their needs & CTQ parameters
• We satisfy them
• Willing to maintain Long-term Relationship Model
• Involvement in Inception, Design & Deployment of your
Products/Services
• What is non-core to you but yet what is required to delight your
customers
• To service those customers that are not being serviced today and
thereby create Goodwill and Revenue Opportunities for you.
23. USP
• Clear – Cut Business Understanding
• Maintaining Relationships
• Knowledge of Customer Needs and Issues
• Customized Service Offering
• Specific Infrastructure & Technology
• Specialized Work-force & People Capabilities
• Robust Processes, Controls and Governance
• Cost Optimization and Productivity Benefits
• Revenue Enhancement
• Continuous Improvement
24. Contact Us
Vinan Softech
902 Shivalik, Opp Bank of Baroda,
Nr. Panchwati Cross Roads,
Ambawadi, Ahmedabad, 380015
E-mail: info@vinansoftech.com
Phone: +91-7201888017
25. Thank You
Our promise
With utmost respect to Human Values, we promise to serve
our customers with Integrity, through Innovative, Value for
Money solutions, by Applying Thought, day after day