The document summarizes the experience and qualifications of an IT professional seeking a senior role in IT operations management, project management, or service delivery. They have nearly 22 years of experience in areas like SAP Basis management, IT infrastructure management, IT operations, service delivery, and project management. Their experience includes roles managing IT operations, service delivery, ITIL implementation, network deployment and management, technical support, and project management.

1. SENIOR IT INFRASTRUCTURE MANAGEMENT PROFESSIONAL
Strategic PlanningData CentreOperations24/7 IT OperationsService Delivery
Result-oriented IT Manager offering nearly 22years of rich experience in end-to-end management of SAP Basis, IT
Infrastructure, IT Operations, Service Delivery and Project Management (FMS & AMC)
Targeting senior level assignments in IT Operations Management / Project Management / Service Delivery with an
organisation of repute
PROFILE SUMMARY
• Strong exposure in SAP Basis consultant.
• Strong exposure in designing, developing and implementing technical
infrastructure that led organisations to be distinguished among the top
Managed Service Providers of the country
• Proven track record in successful Operations Management, IT Service
Management, ITIL Implementation, Network Deployment &Management
(multi-million Dollar networks), Technical Support and Project Management
• Solid understanding of Project Management Lifecycle based on Waterfall &
Agile Methodology with accountability of driving complete operations &
architecture of new projects
• Expertise in Business Continuity and Disaster Recovery Planning; skilled in
building & implementation of ISO and ITIL Best practice and in aligning IT
processes with ITILv3 Process
• Deft in delivery of services in adherence with set SLAs and KRAs; adept at
developing procedures, service standards and measures to reduce costs
• An enterprising leader with effective communication, analytical, problem
solving and interpersonal skills
CORE COMPETENCIES
• Devising & implementing IT strategies and business plans in line with
the company’s business plans; creating and implementing policies and
procedures for all IT Platforms
• Forecasting & preparing annual budgets; accountable for vendor
management including selection, negotiation, and review of measured
results on performance; monitoring procurement and assisting with the
development of the Capital projects, including audits, development of
contracts with vendors; managing assets of all hardware and software
licenses; assisting with Disaster and Recovery
Procedures/Testing/Documentation
• Managing business operations involving business process & solution
design; aligning operational strategies with application roadmaps;
ensuring 24 /7 availability of production environment
• Serving as single point of accountability for Infrastructure
Management and setting up Infrastructure Operations Centre;
implementing Infrastructure policies, processes & procedures
• Responsible for change management; consistently meeting and
exceeding SLAs and mentoring teams to deliver world class
performance; creating & implementing Business Continuity Plans
• Creating SOPs for escalating procedures and support for high profiled clients; offering recommendations and support
on IT related troubleshooting and complex problems
• Monitoring the performance of team members to ensure higher productivity & efficiency and meeting of individual &
group targets; providing mentoring, leadership, and guidance for accountability and continued growth; conducting
annual reviews of staff and remained motivated in mentoring staff
ARINDAM SENGUPTA
Mobile: 09022414077 / 09730697445
E-Mail: arindamsen_gupta@rediffmail.com

2. WORK EXPERIENCE
May’2014 – Till DATE worked with “Railway System Engineers Consortium” (RSEC) as Senior Manager-IT
Company Profile: RSEC is engaged in Railway Infrastructure Consultancy work providing services in the field of Railway
Engineering covering Civil, Electrical, Mechanical, Signal and Telecommunication Engineering, Operations
together with IT Designs & Implementation for the various Projects including Planning & Management of
SAP Basis.
Responsibilities:
• To function as the Sr. Manager (Operation Head and Delivery Head) in the Field of IT sector & Signal
Telecommunication Engineering, for all the Projects for which RSEC functioned as the Consultants for Preparation of
Feasibility Study Reports (FSR), Detail Project Reports (DPR), Detail Design Engineering (DDE) & Project Management
Consultancy (PMC).
• Providing Operation & Maintenance services after the Infrastructure is commissioned including functions of SAP
Basis Administration & Security.
• Accountable for development of vendors and negotiation of rates with them.
• Developed & executed career development plans for staff in order to retain high performers
• Team & Manpower Management.
Apr’09 – May’2014: worked with Reliance Global Communication, Mumbai as Assurance Manager – GSC
Project Executed:
Company Profile: Vancois a Virtual Network Operator providing management services and reselling network from other
telecommunication suppliers. Vanco offers services in 230 countries and territories across the world, and is
currently managed network for clients in 161 countries. Vanco Group Limited was previously part of the
Vanco Plc. Group, and was acquired by Reliance Globalcom.
Responsibilities:
• Managed end to end operations of GSC (Global Service Center) NOC and supporting 200+ clients across the globe
• Planned & analysed IT requirements, managed entire IT Infrastructure and monitored purchase of IT equipment
• Conceptualised & set up PMO processes and project dashboards; streamlined & automated processes; established
quality assurance framework for achieving excellence in delivery and 100% secured environment
• Ensured strict compliance with ISO and carried out ISMS Audit of IT Department
• Administered server activities involving determination of hardware failures, server status (online / offline), patches,
upgrades, change controls as well as incident management including ticket creation, documentation &updation using
appropriate tools; ensured proper resource management and work load balance to achieve 100% SLA
• Built & maintained strong relations with the clients for effective Infrastructure Management; handled internal &
external escalations and preparedTechnology Operational Manual
• Implemented technical support policies, processes, and escalation paths related to technical issues
• Worked in close coordination with other NMC’s Assurance Managers located across USA, UK, Singapore, Australia,
Germany, Netherland, Italy, France and Spain
• Led a team of 50+ Proactive Monitor, Level 1, Level 2 Engineers and Team Leads; organised training for team members,
conducted process reiterations& team building activities and provided progressive learning data to team members
• Prepared weekly statistical and department performance reports for senior management
Accomplishments:
• Excellent track record of executing projects on time and within budget through work study with project element wise
planning, monitoring progress, anticipating of inter team members requirements for smooth chain work & ensuring
timely availability of essential store items from store group, with testing & follow up measures along with interacting
with client on a daily basis to sustain their confidence & satisfaction
• Developed competencies of teams through proactive generation of tickets with timely follow-ups for closing tickets by

3. constant proactive exercise measures by team members, thus protecting the company from “penalty clause”.
• Acquired additional projects basis excellent services and on-time deliveries of projects
• Organised continuous in-house training and mock drills to face emergencies for team members thereby improving
application performance and leading to acquisition of additional business
Apr’06 – Apr’09 worked with PCS Technology Ltd., New Delhi as Project Manager – IT Services
Projects Executed:
Title: FMS & AMC for entire IT Infrastructure, Management of Data Centre, Links & Desktops
Client: ONGC, Institute of Genomic and Integrative Biology (IGIB), Lease Plan and RITES Gurgaon
Role: Project Manager
Responsibilities:
• Successfully managed 3 accounts and National Technical Support Manager for managing one account
• Led a cross-functional team of 385 Engineers
Title: FMS & AMC
Client: ONGC
Role: Head - National Technical Support Team
Responsibilities:
• Led a team of 353 System and Network Administrators accountable for managing 43 locations across the country
comprising of Data Centre with WAN Links & Desktops
Title: FMS & AMC
Client: IGIB
Responsibilities:
• Drove the project through a team of 6 System Administrators, Network Administrator, Customer Support Engineer and
Desktop Engineer for
• Managed 2 locations in Delhi comprising of Data Centre with WAN, LAN links and Desktops
Title: FMS & AMC
Client: Lease Plan
Responsibilities:
• Led execution of the project through a team of 14 Site In-charges, System Administrator, Network Administrator,
Customer Support Engineer and Help Desk professionals
• Managed 10 locations across the country comprising of Data Centre with WAN, LAN links and Desktops
Title: FMS & AMC
Client: RITES
Responsibilities:
• Steered the project through a team of 12 System Administrators, Network Administrators, Customer Support Engineers
and Desktop Engineers
• Managed 2 locations in Delhi comprising of Data Centre with WAN, LAN links and Desktops
Title: e-Mitra Project - FMS
Client: DOIT&C
Responsibilities:
• Installed Servers, Switch, Router, Firewall for Data Centres across 32 locations across state of Rajasthan
• Maintained network connectivity and servers
• Led a team of 79 Engineers including System Administrators, Database Administrators, Customer Support Engineers,
Desktop Engineers spread across these 32 Centers
Responsibilities across Projects:
• Devised plans for successful implementation of the project; defined project scope, goals and deliverables
• Planned, executed, tracked, controlled and closed the project as per schedule
• Developed and managed project financials, budgets and project; managed project changes and interventions to achieve
project outputs; evaluated project output and implemented processes for improving delivery
• Reported on project progress to the clients and stakeholders and submitted reports
Accomplishments:
• Holds distinction of delivering excellent customer service through situation analysis and timely resolution of problems
• Implemented operational processes for increasing operational by 65% and reducing cost by 15%
Jul’04 – Apr’06 worked with MiraeInfotech (P) Ltd., New Delhi as Project Manager (IT)

4. Projects Executed:
Title: Airtel Song Catcher Project (Joint Venture with M/s MiraeInfotechPvt. Ltd. and Infra Valley)
Responsibilities:
• Monitored installation and configuration of 4 Red Hat Linux ES-R3, 3 Windows 2003 Server, 2 Layer-3 Switch and 2 Two-
Layer Switch, ORACLE 10G and Veritas Software
Title: SAMSUNG Manesar Plant
Responsibilities: Set up networkincluding planning, configuration and installation of LAN, WAN &Servers
PREVIOUSWORK EXPERIENCE
Sep’02 – Jul’04 worked with ET&T Computer Ltd. (NDSE), New Delhi as Senior Technical Support
Sep’00 – Sep’02 worked with CMS Computer Ltd. (NDSE), New Delhi as Technical Support Engineer (Network)
Accomplishments:
• Successfully organised corporate trainings for CCNA, CCNP and RHCE
Sep’97 – Sep’00 worked with Plan Solution Limited, Delhi as Customer Support Engineer
Accomplishments:
• Played a pivotal role in acquiring annual maintenance contracts for computers from leading govt. organisations such as
Sports Authority of India, Army, Police Wireless Head Quarters and CRPF
• Instrumental in:
o Installation, Configuration, Maintenance of SAP Instance.
o Overseeing maintenance of network & hardware and handling Cisco Routers and Switches
o Undertaking in-house repair & maintenance of the PC (Card level)
Aug’92 – Aug’97 worked with Kaypsens, New Delhi as Surveyor & Loss Assessor
TECHNICAL SKILLS
Operating Systems/ NOS: MS DOS, Windows 9x/ Me, NetWare 3x/ 4x/ 5x, Windows NT 4.0/ 2000/
2003/2008/2016, SCO UNIX, Open Server, Linux 6/ 6.1/ 6.2/ 7.0/ 7.1/ 7.2/ 8.0/ 9.0/ Red
Hat Enterprise Linux – AS, ES, WS. R3, Red Hat Enterprise Linux – AS, ES, WS. R4, Sun
Solaris 8
SAP BASIS: SAP ERP, Version ECC 6.0 Enhancement Package 7
• Installing and maintaining server hardware
• Perform operating system install, upgrades, and patches
• SAP Architecture (System Landscape, Work Process, Clients, SAP Memory)
• Installation of SAP ECC 6 & SAP Enterprise Portal 7.4(Oracle DB)
• Starting / Stopping SAP system
• Knowledge of file structure of SAP system
• Knowledge in Kernel upgrades, Support package patching, Fine tuning of SAP
parameters
• Installing & Uninstalling SAP Notes
• Spool management
• Knowledge of installation and configuration SAP printers
• Basic knowledge of Transport Management System
• Client copies
• Create and maintain SAP clients
• Client administration
• Understanding of SAP security role model (PFCG) and administration activities
• Profile Administration RZ10
• Fundamental knowledge of Networking.
• Installation and configuration of SAP web dispatcher.
• Basic Knowledge of ORACLE DATABASE Architecture

5. • Knowledge of file structure of ORACLE DATABASE
• Knowledge of Oracle DB administration tools (BRtools)
• Installation of SAP Solution Manager 7.1
• Basic knowledge of DBACOCKPIT
Packages: MS Office
Database: MS SQL
Servers: IIS
Application: Remedy IT Service Management Suite, Clarity, Vital Suite
CERTIFICATIONS
• ITIL Foundation V3 Certified in 2011
• CCNP
• CCNA
• MCSE in Windows 2000
EDUCATION
• Master Diploma in Networking & Data-Communication from CMS Computer
Institute, Delhi in 2001
• AMIETE in Electronics & Telecommunication(Equivalent to B.E./B.Tech.) from IETE,
Delhi in 1996
PERSONAL DETAILS
Date of Birth: 21st
April 1974
Address: Palava City, Casa Bella Gold, Sophistica - C – 501, Dombivli (E) – PIN Code: 421204, Mumbai
Languages Known: English, Hindi and Bengali

6. • Knowledge of file structure of ORACLE DATABASE
• Knowledge of Oracle DB administration tools (BRtools)
• Installation of SAP Solution Manager 7.1
• Basic knowledge of DBACOCKPIT
Packages: MS Office
Database: MS SQL
Servers: IIS
Application: Remedy IT Service Management Suite, Clarity, Vital Suite
CERTIFICATIONS
• ITIL Foundation V3 Certified in 2011
• CCNP
• CCNA
• MCSE in Windows 2000
EDUCATION
• Master Diploma in Networking & Data-Communication from CMS Computer
Institute, Delhi in 2001
• AMIETE in Electronics & Telecommunication(Equivalent to B.E./B.Tech.) from IETE,
Delhi in 1996
PERSONAL DETAILS
Date of Birth: 21st
April 1974
Address: Palava City, Casa Bella Gold, Sophistica - C – 501, Dombivli (E) – PIN Code: 421204, Mumbai
Languages Known: English, Hindi and Bengali