1. VIKAS SETHI E-Mail : sethivikas@rediffmail.com
Contact No.: 08054923526/ 07986738277
IT Operations and Infrastructure Project Manager
IT Strategy Planning ~ Infrastructure Management ~ Technology Operations
Professional Profile
• Having more than 20 years of experience in IT Operations, Project Management entailing IT Infrastructure, Security, Network
Implementation and Team Management.
• Technically sophisticated and business savvy professional with a pioneering career reflecting strong leadership qualifications
coupled with demonstrated capability in providing end-to-end Strategic IT Solutions & Support and Service Delivery.
• Experience in Project & Program Management experience from the IT Infrastructure Services projects. Insightful knowledge in
IT Infrastructure planning & implementation & operations of Microsoft Technologies, Data Center Builds, Servers & Networks.
• Possess a clear understanding of ITIL best practices and methodologies, CRM Implementation, IT Helpdesk Management,
Problem Management and System Administration.
• Have excellent team building skills and orientation to managing and developing high quality talent within the organization
• Articulate communicator, blending technical expertise with interpersonal skills while interacting with the cross-functional teams,
project managers and steering committees; adept in handling scale delivery assignments for various platform technologies and
providing domain support for managing operations round the clock.
• Proven project and people management skills; professional competencies in mobilizing and judiciously managing resources with
structured inputs in the domains of project planning, scheduling and monitoring to ensure project accomplishment within defined
time/cost matrixes.
• Possess a strategic awareness and a strong customer orientation with a passion for delivering value to customers
• Consummate Professional with displayed credentials in initiating, administering and executing across a portfolio of projects
harmonizing technical needs with business realities including Conceptualization, Budgeting / Estimation, Planning /
Monitoring, and final Commissioning.
• Dexterity in providing senior advisory services in the areas of Information Technology with the concentration on Information
Security and Risk.
Occupational Contour
Since April’11 HPCL Mittal Energy Ltd, GGSR, Bathinda Assistant Manager IT
( Outsource Model )
HPCL-Mittal Energy Limited (HMEL) is a joint venture between Hindustan Petroleum Corporation Limited (HPCL) and Mittal Energy
Investment Pte Ltd, Singapore - a Lakshmi N Mittal Group Company. Both the JV partners hold a stake of 49% in the company, the rest
2% is held by financial institutions. HMEL has built a grass root oil refinery of 9 MMTPA at Bathinda in Punjab, called Guru Govind Singh
Refinery Project. The project is completed and refinery got fully operational and handed over to Nation in April 2012.
The refinery produces petroleum products complying with Euro IV emission norms with Captive Power Plant for 165 MW and Crude Oil
pipeline from Mundra (Gujarat) to Bathinda with Single Point Mooring (SPM) and Crude Oil terminal at Mundra.
Oct’08-Feb11 Eigen Technical Services Pvt. Ltd., Gurgaon Manager IT
EIGEN is an Engineering Design & detailing Consultancy organization providing consultancy in the areas of Civil & Structural, MEP,
Architecture and Quality Surveying besides offering IT solutions and ITES Solutions for infrastructure industry with client based in UK,
Middle East and Australia.
Aug’08-Oct’08 Macmillan ICC Publishing Solutions Ltd., NSIC Bhawan, STP Okhla
Formally acquired ICC India Pvt. Ltd in 2006 Deputy Manager: IT Infrastructure
MPS is the global leader of high-quality publishing solutions that cover every stage of the author-to-reader publishing process with U.S
based clients.
Dec’00- Jul’08 ICC India Pvt. Ltd., NSIC Bhawan, STP Okhla Assistant Manager Systems
Dec’98 to Dec’00 N-Tech Solutions, Gurgaon Assistant Technical Manager
Authorized dealers of Compaq, HP and Zenith PC's and System Integrators.
Jun’98 to Nov’98 Azure System Ltd., Gurgaon Assistant Manager C.S.
Authorized Service Providers for HCL; Azure System renders support to MUL Joint Ventures and the Indian Army.

2. Apr’97 to Mar’98 Sapphire Consultants, Jalandhar Senior Customer Support Engineer
It’s a Software Development Company catering to the Sports industry and other Manufacturing Companies.
Aug’96 to Feb’97 Texas Computers, Hoshiarpur Customer Support Engineer
Authorized Service Providers / Dealers for Zenith and PCL, System Integrators
Key Strength Areas
Strategic Planning & Management ~ Project & Program Management – IT infrastructure Management~ Standardization & Optimization
~ Business Continuity Planning ~ Technology Operations~ Infrastructure Integration ~ Strategic IT Planning ~ Quality Initiatives ~
Capacity requirement Planning ~ Process Improvement ~ Vendor & Stakeholder Relations ~ Risk Assessment / Disaster Recovery ~
Data Centre ~ITIL-Leadership, Teamwork and Mentoring
Present Roles & Responsibilities
 Handling GGSR(Refinery) Data Center Operations related to SAP, MES, INFRA and also End User Support.
 Handling a Team of multiple domains which includes Server, Network, Security, Storage, Service Desk and Asset Management
 Responsible for smooth delivery of IT services to business, ensure customer satisfaction and attending review meetings
 Heading the India datacenter, Responsible for deployment of hosted application services
 Over all responsible for Operational and deployment related activities. Meeting SLA with the ITIL prospective includes Incident
Management, Problem Management and Change Management as a core processes and SLM, Feedback and Service Request as
non-core processes. Discussion with NOC on MIS Reports on timely basis and taking preventive/ corrective actions accordingly.
 Operates as a critical liaison between datacenter operations, the business representatives, and all global team members for
datacenter services
 Ensure continuous communication & coordination with all Stakeholders in the event of Severity 1 or MI
 Ensure SLA/SLO attainment as agreed in SOW
 Defining New Process and Procedure in term of bringing the best practices for controlling IT Operations
 Participate in the Change Control Board and/or change control process as required
 Provide leadership and direction to Delivery teams
 Streamlining operation procedures and advising management to adopt modern techniques, which help organization to maintain
flawless system.
 Involve and prepare the action plan with Partner for the implementation of DR
 Support implementation & upgrade projects with key partners including datacenters
 Drive timely delivery & installation of changes in the IT infrastructure by coordinating between Ops & Project teams to ensure
adherence to SLAs and committed timelines for all deliveries
 Involve with the various Technical Partners for implementing New Projects within the organization
 Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth
project activities, ensuring compliance with SLA & Standard Operating Procedure
 Drive/Manage service quality, performance, and improvement of service delivery processes and make SIPs
 Reviewing & Managing the Risk Register for entire Datacenter which includes Risk Identification, Mitigation plan and take
Stakeholders sign off on that
 Conducting periodic internal audits (i.e. internal audit, ITIL v3 process audits etc.) and closing the gaps/NC found.
 Closure of Cyber security assessment gaps
 Monitors service-delivery performance with established governance and closing Risk Points
 Ensure compliance of quality norms and processes as defined by the Management
 SLA / KPI Performance review with the team members and Stakeholders
 Reviewing the weekly IT Operations reports, monthly QIC and MIS review, Quarterly Capacity review
 Delivering on service commitments and participate in Site Plan/Strategy
 Defining the various IT Security Policy and involve in the discussion session of the IT Security Management
 Developing Security Processes and Procedures as per standards and best practices; ensuring compliance to information security
policies. Administering, implementing & maintaining security through a methodical approach & security tools.
 Assessing organizational requirements for security & getting the implementation of security software systems against various
attacks; executing back-up strategy, ensuring scheduled / unscheduled backups.
 Involve in the defining of the IT Budgeting
 Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of
hardware and software. Maintaining updated technical documentation for current hardware and software configurations, and also
for proposed future installations & modifications to the current Environment
 Have excellent team building skills and orientation to managing and developing high quality talent within the organization

3.  Acting as a coach and develops team members by articulating key expectations, identifying strengths and providing support to
maximize performance
 Heading a team of 40 Onsite engineers for 24X7 PAN India Support to around 1800 users and Primary Data Center along with DR
DC and 50 Offsite engineers working from NOC.
Functional Skills:
 Analyzing business needs & spearheading IT infrastructure establishment initiatives; maintaining documentation for current &
proposed future installations and modifications to current environment.
 Build transparency in operations and an organization culture of trust and mutual respect
 Ensuring complete process re-structuring with adoption of new technologies and global IT initiatives with key focus on maintaining
quality parameters.
 Undertaking project management activities including planning, scheduling, administration of resources, cost / time / effort estimation
& budgeting.
 Supervising the overall administration of system involving design of network layouts, configuration and maintenance of application
servers and databases.
 Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth
project activities, ensuring compliance with SLA.
 Handling the installation, configuration & maintenance of servers, operating systems, network services, printers, workstations and
peripherals
 Working on Capacity Management, Device Hardening, SOPs and finalizing the monitoring parameters
 Defining specifications for purchase and installation of all standard operating computer related equipment including Servers, PC’s,
Routers, Switches, Printers, Networks and Data Center Equipment.
 Extending IT-Infrastructure support group provides all requisite support to enable the employees to use IT services including
Hardware (PCs/Laptops/Servers/LAN/WAN/etc).
 Networking within the offices and among various locations and Software (Application Packages/ Tools/ Keys/ E-Mail setting), etc.
 Maintained information security processes and security control standards for application development and technology deployment.
In-charge of evaluating new security technology and conducting vulnerability assessments.
Noteworthy Milestones across the tenure
 Successfully managed and got the project of laying down of around 200 Kms of OFC Single Mode Armored Dry Tube Cable in Guru
Gobind Singh Refinery ( HPCL Mittal Energy Ltd. )
 Successfully got the 1800 Sq. feet Primary Data Center Tier-3 made at Refinery
 Successfully got the Energy Audit Done for the Data Center & Air Sampling ISA-71.04-1985 done for the DC
 Data Center Migration and Consolidation. Acted as a Primary SPOC in the Critical DC Migration activity and END to END checking
of all the devices Post Migration & making sure all the devises are UP and running and replicated from the Primary site.
Management had also appreciated the efforts
 Successfully implemented ISO/IEC 20000-1:2011 in the IT Department of HMEL in Jan-Feb 2015
 Successfully implemented ISO/IEC 27001:2013 for the Bathinda DC including IT department in March 2016
 Successfully got the project execute for the DR Center Movement & Deployment of new network setup as per HMEL requirement.
 Working on the low level design for Cisco Unified Communications manager 8.0, Cisco Unity Connection 8.0, Cisco Meeting Place
8.0, Cisco Unified Operation Manager 2.3 and Third-party Billing Software on the basis of HMEL requirement . Worked with the
Projects Team on Voice Deployment, Failover Redundancy, Gateway for IP & Analog devices, MGCP Gateway, CUCM integration
with third party Systems with a handover of the Systems to Operations. The VC setup is integrated with Pipeline, HO, Refinery
through a dedicated 100 Mbps OFC link. For outside PRI configured for VC.
 Worked on comprehensive Backup solution for our complete IT environments Bathinda (Primary) and Noida (Secondary) Data
centres. The solution was optimally designed and implemented according to cover all the IT environments i.e. SAP, Exchange,
MES and other Infrastructure
 Acted as a Key Resource in all the DR Drill activities and making sure all the process is adhered and making sure RTO is as less as
possible
 Single handedly implemented the Digital Signage Solution at all locations of HMEL
 Pivotal in lowering system downtime by 20%, network management time by 40% & TCO from level 4-6.
 Managed SLA Compliance for the customer and under taken service improvement projects to in case improvements are required in
service delivery.
 Achieved 40 % savings in Operational costs, 30 % increase in IT-Availability and 15% increase in IT- Turnaround in the previous
organization.
 Created and ran the Information Security Office; responsible for creating and maintaining the security architecture for all technology
platforms. Overseeing the evaluation of new security technology and conduct of vulnerability assessments
 No vulnerabilities were exploited in the last 24 months during Internal and External Audits for ISO 9001-2008.

4.  Introduced the IT Acceptable Used Policy and Acceptable use of Mobile devices for the previous organization; also amended the
Corporate Email and Internet Policy which improved quality standards.
 Introduced at Eigen Technical Services Fault Tolerance for the Internet Link, Router, Firewall and installed DDPS to ensure stability
of operations.
 Conducted Application Sizing at Eigen Technical Services; undertook major upgradations in client machines and resolved major
recurring incidents.
 At Eigen Technical Services gave Microsoft Software Assurance Benefits to the company under the Enterprise Agreement,
imparted trainings to the team and also gave them access to e-learning for various modules.
 At Eigen Technical Services worked as an interface between the customer and company on the AD-Project. Resolved major client
issues by working on Process Management, SLA Management; aligning Service Delivery Teams for timely response to escalations,
issues and concerns raised by BU Stake Holders; and discussing improvement areas with Vertical Leads.
 Received an Appreciation Certificate at Macmillan Publishing Solutions for dedicated support, availability and excellent
turnaround in 2008 for the Delhi IT Infrastructure Team.
 Successfully handled the project for setting up IT Infrastructure in MPS.
 At MPS successfully setup and connected WAN between the two offices using Airport Outdoor Wireless Bridge and E1s and Wi-Fi
LAN in the office for docking stations
 At MPS holds the distinction of being awarded with “Best Employee” in terms of performance & efficiency in Systems for two
years.
 At MPS completed the project for IT Audit and Process synchronization for our company BPO in Gurgaon.
 At MPS Handled the project for setting up new site in Greater NOIDA.
 At MPS Migrated 300+ accounts from Linux Postfix to Exchange 2003 and implemented AD at site & interconnected Delhi Site with
Bangalore and Chennai thru VPN.
Technical Skills
• Operating System :Windows NT ,Windows Server 2000, 2003, 2008, 2012, Windows 7, Windows Vista,
Windows XP, Mac OS, Linux (RedHat, CentOS)
• Antivirus Servers :Trend Micro Server Officescan ver 10.6
• Hardware :IBM Blade Server, HP Blade Server, Dell Blade Server, HP Proliant DL and ML Series
Servers, IBM xSeries Servers, Dell Power Edge Servers, IBM SAN and NAS Boxes,
HP/IBM Tape Libraries
• Spam Filter : Trend Inter-scan Messaging Security Suite
• Mail Servers : Microsoft Exchange 2003, 2007 and 2010 and Linux Postfix
• Firewall Servers : WAF ,ISA 2004, 2006, Cisco ASA 5540, 5520, Juniper 3400
• UTM : Checkpoint NGX R65, Watchguard V60L, ASA5510
• Enterprise Proxy : Websense Triton
• Directory Windows : Active Directory Services
• Security : Cisco ACS, IMSVA 8.2,
• Patch Management : WINSUS, SCCM 2007 R3
• Chatting Application : MS Lync 2010
• Virtualization : VMware, Windows Hyper-V
• Storage : EMC VNX 5700, SUN StorageTek 2540/6140, Tape Library SL500, EMC Data Domain
• Backup : Symantec Net Backup 7.1.0.3 and VDR, CA-Arc Serv ver 15, Netvault NVadmin ver 7.3,
Retrospect 7.0.1
• Tools : Wipro Ehelpline for Helpdesk, Live Asist Tool, D-Matrix, PM tool, Nessus VA Scan, Bigfix
• Voice : CUCM 8.0, Cisco Unity 8.0, Cisco Meeting Place 8.0, Cisco Ops Manager 2.3
Academic Credentials
 B.E. (Computer Science & Engineering) from Bangalore University through Dr. Ambedkar Institute of Technology
IT Certification & Other Credentials
 Microsoft Certified IT Professional in Windows Server 2008 & M.C.S.E. in Windows 2000.
 ITIL Certified ver 3.0 Foundation.
 ISO/IEC27001: 2013 training (Standards for implementing information security management systems across organization) from M/s
BSI India.
 Advanced PG-Diploma in Computer Service Engineering from ISCT and DCM Data System Ltd.
o Attended various knowledge enhancement schedules as:
o Corporate Training in IronPort Email security Systems from Bangalore
o Corporate training in ITIL and Green Data Centers in Bangalore
o Linux Administration from Silicon Univ.
o Sun Solaris 7SA-I & SA-II from Sun Authorized Center Silicon Univ.
o Oracle 7 with Developer 2000 for client Server Applications from SQL Star International Ltd.

5. o Networking (Novell) from CNET.
Personal Details
Date of Birth: 29th
March, 1970
Languages Known: Hindi, English & Punjabi
Passport No.: J-4077480
Address: B-349, 2nd
Floor, Rear Side, Greenfield, Faridabad– 121 001, Haryana

6. o Networking (Novell) from CNET.
Personal Details
Date of Birth: 29th
March, 1970
Languages Known: Hindi, English & Punjabi
Passport No.: J-4077480
Address: B-349, 2nd
Floor, Rear Side, Greenfield, Faridabad– 121 001, Haryana