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1. Vijayasarathy T
Technical Team Manager | Run The Bank (Change and
Release Management)| Build the Bank (Infrastructure) |
Demand Management
+91- 9176260507
t.vijayasarathy@tcs.com
Profile Summary:
A versatile professional with 10+ years of experience in IT Service
Management & Customer Relationship Management,
Professional Experience:
Team Manager – Tata Consultancy services
• Manage and lead the team to achieve SLA's
• Manage escalations within the team and internal
stakeholders
• Regular reporting, chair and attend team and
stakeholders meetings
• Provide central co-ordination and support services.
• Prioritize Urgent and Non-urgent service requests
• Handle escalations or concerns from Private bankers
• Act as central liaison point for Frontline team
members enquiries.
• Coaching and training of team members about ANZ
products/policies/procedures.
• Administration and support of Senior Manager.
• Lead and Manage change and contribute to
operational efficiency and continuous improvement
Change & Release Manager
Larsen & Toubro Infotech Limited
• Contribution to managing the Application Maturity,
Code Quality, and
• Release Management Process:
• Ensure that Service Level Agreements (SLAs) and client
• expectations are met as defined.
• Continuously improve technology services processes
with approval.
• Support all Information Security Management System
(ISMS)
• activities, including policy amendments,
implementation of controls and periodic audits
Professional Experience:
Incident Manager
Cognizant Technology Solutions
• Oversee 100% of requests, incidents, and problems. Manage
and coordinate urgent and complicated support issues.
• Determine the root cause of issues and communicate
appropriately to internal and external customers.
• Invoke problem escalation procedures to coordinate recovery
and isolate problem trends. Ensure troubleshooting efforts
are completed for recurring problems until permanent
solutions are found.
• Coordinate training requirements for Incident Management
team
TECHNICAL SKILLS
• Domain: ITIL Service Management, Project Management
• • Operating System / ERP Version: Windows8, Windows 7, Windows Vista, Windows XP Professional,
• • Windows 2000, & Windows 98/95
• • Tools / DB / Packages / Framework / ERP Components: Siebel One View, BMC Remedy, Service Now,
HP Service Center,
• Microsoft Office, Go to Assist, MS Projects, SNOW, Site Minder, HP Service Center, BMC Remedy