IT Operation Management & technical Support

1. Vishal Prajapati
Mobile No: +91-90990 66788
E-mail: vishu19@gmail.com
OBJECTIVE:
To seek a challenging position in IT industry that offers both a challenge and a good opportunity where I can use my
skills and contribute in an effective and efficient manner to the organization’s goals and can also grow with the
organization.
PROFILE
IT Operation Management & technical Support.
• Over 15 years of sterling experience in IT System, Service Delivery, IT operation Network & Hardware
Administration with technology driven organizations.
• Versatile & seasoned professional with Demonstrated problem analysis, resolution skills, ability to troubleshoot,
solves problems quickly & completely. Adept at mapping client’s requirements, troubleshooting for complex IT /
networking related problems.
• Currently working as Site in charge with Wipro Infotech Ltd.
• Have extensive technical expertise with respect to the umpteen amount of professional exposure in projects/
technology implementation as part of professional involvement
Core Competencies:
 IT infrastructure – Service Delivery, Incident management, Problem management etc
 Individual result oriented and proven team leading experience
 Sound Vendor management skills
 Excellent Problem solving skills
 Result oriented Process Management like ITIL, Incident Management – CA,HPSM, e-Helpline etc
Career Highlights
 Wipro Infotech Site In charge- Operation Nov’10 – Till Date
 Suzlon Energy Ltd Sr Support Engineer - ITSD Mar’08-Oct’10
 3i Infotech LTD Engineer- SSTG Group Oct’06-Mar’08
Client Location: ICICI Prudential LTD. Ahmedabad
 N.N Technology & Wise System Administrator Feb’05- Oct’06
Client Location: ICICI BANK LTD. SAKAR-1. Ahmedabad
 Xcort Micro System-HP IT Consultant April.04-Jan 05
Client Location: Pepsi India Holdings Pvt. Ltd. Ahmadabad
 WORTH SYSTEMS Service and Support Engineer Mar’00-Mar’04
Client Location: ICICI BANK LTD. SAKAR-1. Ahmedabad
 PCS Technology Ltd Trainee Hardware Engineer Oct’99-Mar’00
PROFESSIONAL EXPERIENCE
WIPRO INFOTECH LTD. Since Nov’10
Wipro Ltd is a global information technology, consulting and outsourcing company with 170,000+ workforce serving
clients in 175+ cities across 6 continents.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to
sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted
partner of choice for global businesses looking to ‘differentiate at the front’ and ‘standardize at the core’ through
technology interventions.
Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new
growth opportunities and facilitate their foray into new sectors and markets.
Company Website : www.wipro.com

2. Core Responsibility: Site In-Charge.
• Service Delivery team lead for Ahmedad – Gujarat, responsible to manage end to end for End user related issues and
resolution within SLA.
• Supported for FM IT operation of more than 65 branches in Gujarat and around 85 team members across Gujarat.
• Handled Procurement & Vendor coordination in different projects during the tenure and had regular review and ensure
the fulfulling technical requirements as per the expectation from Customer.
• Assisted Concern team for Vendor evaluation and coordination for all requirement.
• Service Desk management & ensuring SLA management on timely basis
• Regular Monthly/Quarterly Customer reviews
• Extending technical support to engineers
• Ensure IT security compliance across the business process as per the guideline.
Apart from this I was handling other client Like HDFC Life as Site IT Incharge at Commissioner of Commercial Tax of
Gujarat Government Ahmedabad, HDFC LIFE , Ahmedbad, Soloaris Chem Tech at Khavda(Bhuj) as IT Incharge,
Genpact, Jaipur Project as ITCoE, Cairn Energy, Barmer, Rajasthan as Vendor Manager & Site Incharge in Suzlon
Energy Ltd Gujarat .
SUZLON ENERGY LTD. Mar’08-Oct’10
Sr. Support Engineer / Mentor – ITSD.
The Suzlon Group is ranked as the world"s fifth largest* wind turbine supplier, in terms of cumulative installed capacity,
at the end of 2011. The company"s global spread extends across Asia, Australia, Europe, Africa and North and South
America approaching 20,000 MW of wind energy capacity installed in 28 countries, operations in 33 countries, a
workforce of over 13,000.The Group offers one of the most comprehensive product portfolios - ranging from sub-
megawatt on-shore turbines at 600 Kilowatts (KW), to the world"s largest commercial 6.15 MW offshore turbine - built
on a vertically integrated, low-cost, manufacturing base. The Group - headquartered at Suzlon One Earth in Pune,
India - comprises Suzlon Energy Limited and its subsidiaries, including REpower Systems SE, a leader in offshore
wind technology.
Company website: - www.suzlon.com
Core Responsibilities – Senior Support Engineer (Mentor/Team Leader) – ITSD
• Responsible for the IT Facility Management operation across Gujarat & MP region.
• Team of 8 people reporting to me and ensuring employee growth and work satisfaction towards the work and
benefit to the organization.
• To assist the Regional Service Manager in delivery of the assigned Infrastructure mgmt. services.
• Handle user & network escalation calls & prioritizing the calls, analyzing calls on response/resolution violations.
• Interacting with operation on day to day Business ,technology requirements & New Sites
• Review Daily activity reports, network reports, patches, backups & antivirus reports.
• Handling new IT Infrastructure project for new Office and Sites
• Introduce site-specific initiatives to improve service delivery, c-sat.
• Periodic review meetings with clients to ensure service quality levels are as per SLA.

3. • Handle customer escalation and ensure timely closure. Service desk administration and operations.
• Asset life cycle management of IT assets across region.
• Monitoring and ensuring SLA compliance and call Management from tool
• Involved in New Product evaluation & Testing as per the requirement.& Vendor coordination for new procurements as
per project requirement with IT purchase.
• Also Implementing Windows STD Image Project of WDS on Win2k3 as well as MDT 2010 for XP & Windows 7 and
involving Windows XP to Windows 7 Migration.
• Ensure the compliance in entire region during audit by internal & external Team.
3i INFOTECH LTD Oct’06-March’08
Engineer Technology
Managed key projects like ICICI Prudential LTD from Gujarat, Rajasthan, MP & CG State.
• Looking after facilities management & IT operations at 180 Online/Offline sites with 40 engineer team in the region.
• To assist the Project Manager in delivery of the assigned Infrastructure mgmt. & FM services.
• Asset life cycle management of all IT assets.
• Monitoring and ensuring SLA compliance and call Management from Service desk tool.
• Handle customer escalation and ensure timely closure. Service desk administration and operations. Timely closure of
all Escalations across the FM locations.
• Also involve new branch roll out from across region.
• Maintenance of accurate data of resources deployed and optimum use of resources by recommending changes as
required.
• Ensure IT security compliance across the region.
• Managing FM team for practicing standard policies and procedures in Region.
• Also providing Application & technical support and troubleshooting of Windows 2000/2003 server.
PROJECT UNDERTAKEN/ACHIVEMENT.
1) AD /Exchange Migration from NT 4.0 to windows 2003 and Exchange 5.5 to Exchange 2000
2) WDS Server Roll out and Windows Image Implementation.
3) Client OS Hardening and Compliance across Region.
EDUCATIONAL CREDENTIALS
Bachelor of Science
Ahmedabad Gujarat University 1995
Certification / Trainings
Certifications
Information Technology Infrastructure Library ITIL V3.

4. Microsoft certified Professional ID : 1411221.
Microsoft certified System Administrator on Windows 2003 Track.
Microsoft certified System Engineer on Windows 2003 Track.
MCSE from Microsoft in the year 1999 Windows NT & Windows 2000 Track.
MCP +Internet from Microsoft in the year 1999.
Date of Birth: 19th February 1975.
Languages Known: English, Hindi, and Gujarati
References: Available on Request
Vishal Prapati.