SMART is a global knowledge management company with facilities in Bangalore, India and a subsidiary in Illinois, USA. Its vision is to be a global organization that delivers world-class business solutions to increase customer revenue. Its mission is to help customers achieve their goals through superior processes, technology, quality standards, and cost-effective resources. SMART offers IT consulting, software development, engineering, and business process outsourcing services from its facility in Bangalore.

1. SMART-Software Management And Research Technologies Pvt. Ltd.
Bangalore, India
(Subsidiary of SMART-LLC, IL, USA)

2. VISION
“A Global organisation dedicated to deliver World-class business solutions and
reflect our success through increase in revenue of our customers "
MISSION
“Enable our customers to achieve their goals by leveraging our superior
processes, state-of-art technology, world-class quality standards and cost-effective
highly skilled human resources”

3. SMART
Software Management And Research Technologies Pvt. Ltd.
• Knowledge Management Company
• Operations & Development Centre - Bangalore, India.
• Unique differentiation through process efficiencies and project
management approach.
• Customer Delight and Relationship Management.
• Quality Resources – Systems & Human Capital

4. OUR SERVICE OFFERINGS

5. IT and Consulting Services
1. Our Facility
2. Offshore Development Centre – ODC Model
A. Project Management
B. Complete Human Resource Cycle Management
3. Product and Software Development
4. KPO and BPO Services

6. Our Facility
• Technology Parks and Office space
– Complete Work Stations
– Networks and Server Management
– 24 x 7 Communications and Connectivity
• Conference and Meeting Rooms
– Discussion / Presentation Rooms
– LCD / Overhead Projection System
– Video / Tele-Conferencing facilities

7. Our Facility
• Networking Solutions
– Networking - LAN/WAN
– VPN and Complete Network Security
– 24 x 7 Server Management Services
– Software, Hardware facilities
– 24 x 7 IPLC connectivity, Communications and Broadband services

8. Our Facility
• Utilities
– 100% Centrally Air-Conditioned – Cafeteria/Dining
– 24 x7 Services – Entertainment Hall
• Power Supply – Ergonomic Interiors and Design
• Generator/UPS Back-Up – Eco-Friendly Landscapes
• Support and Maintenance Team

9. 2. ODC Model
A. Project Management
• Implementation as per Delivery Life Cycle
• Project Strategy and Design
• Execution & Implementation
• Operations Management
– Human Resource
– Finance Control
• Process & Project Control through TQM and SEI Capability Maturity
Model
• Business Development and Continuity Plan

10. Managing Project Management Cycle
• Project Planning
• Controlling and Co-Ordinating
• Organizing Resources and Implementation
• Establishing Controls
• Testing and Quality
• Problems Solving and Compliance Handling

11. 2. ODC Model
B. HR Cycle Management Services
• Human Resource Planning
– Requirement Analysis
– Man-Power Planning
• Recruitment
– Client’s Process Analysis
– Recruitment Strategy development
– Data Mining and Candidate Sourcing
– Resume Reviews and Assessment
– Selection and Offer

12. Human Resource Cycle Management Services
• Competency Management
• Performance Management
• Compensation and Pay Roll Services
• Employee Health and Safety
• Employee Benefits and Retention Strategies
• Admin, Accounting and Legal Services

13. 3. Product and Software Development
• Applications Development
• Database Management Systems
• Enterprise Resource Planning (ERP)
• Web-Based solutions
• RTOS- Embedded Software Product Development and Services
• Telecom Engineering

14. Research & Development and Engineering Services
• Embedded Software and R&D services in New Product Development
and Product Lifecycle Management
• Including Product Design, Simulation, Engineering Drafting
• Computer-aided design, Manufacturing and Engineering (CAD / CAM /
CAE)
• Product Data Management and Customization of Engineering
Software.

15. Software Testing Services
• Complete Test Life Cycle Services
• Test Case Design.
• Unit Testing.
• Integration Testing.
• System Testing.
• Interoperability Testing.
• Test Automation.

16. Software Testing Contd…
For Early Stage Products
• Time to market solutions in the area of Embedded, Wireless & Residential
Gateway Segment.
• Rapid Prototypes/Proof of concept
For Established Product Lines
• Engineering Services
• Customer Support
For Products in Maintenance Phase
• Feature Enhancement
• Testing
• Maintenance

17. 4. Knowledge and Business Process Outsourcing
A variety of Transaction-Based IT-Enabled Services
• Banking, Finance and Insurance Services
Title Abstraction
Mortgage Services
Flood Certification Services
• Database services.
These operate 24x7 for client needs from various Geographies, Ensuring Business
Continuity and Disaster Recovery.

18. Security @ SMART
• HR Policy
– No Data Leakage
– Confidentiality Agreements
• Security Standards
– BS7799
– CMM & ISO Standards

19. Outsourcing Advantage :
• State-of-Art Technology
• Highly Skilled Human Capital
• Ten Man Years of Industry Experience
• High Data Security Standards – BS7799
• Data Confidential, retention and destruction protocols
• International Performance Measures – ISO, CMM & SixSigma
• Excellent Communications, Cultural Fit and Site Visits
• Competitive Pricing and Proven track record
• Financial Stability, Justifiable SLAs

20. Team SMART
• Sunil Rajan Davis, US – Director
• sunil@smartresearchteam.com
• 224-419-1086
• Sateesh Rajan Davis, IND – Director
• sateesh@smartresearchteam.com
• 944-706-2992
• Senthil Kumar – Operations, Manager
• senthil@smartresearchteam.com
• 855-301-1409

21. Thank ‘U’