The document contains a current vita for Ibrahim Sulaiman Said Alamri. It includes details of his work experience as an Information Technology Manager for the Ministry of Defiance since 2007 and previously as a Service Center Manager from 2006 to 2007. It also lists his education qualifications and professional certificates. The vita outlines his key responsibilities and accountabilities including strategy planning and implementation, budgeting, technology assurance, technology operations support, and people management. It provides an objective and lists skills, projects, and languages.

1. Current Vita
Experience
 From 16/7/2007 at current ,
working in Ministry Of Defiance
(National Defence college) IT Section
in Position Name: Information
Technology Manager
 From 2006 to 2007 working in Loaye
International co in position name
: Service Center Manger.
Job profile Summary of Responsibilities
KEY ACCOUNTABILITIES & ACTIVITIES
1. Strategy Planning and Implementation
• Design and implement Technology Assurance
& Support initiatives to support corporate
strategy
• Establish Technology Assurance & Support
plans and provide input to Operations Unit
goals that support technology strategy
• Contribute to target setting and provide input
to measurement of Operations Unit scorecard
• Support corporate business goals by ensuring
adherence to operating budget for Technology
Assurance & Support Division
• Collaborate with Business and Functional
Units to identify Operations projects that meet
future business needs
2. Budgeting
• Manage the operational budgeting cycle and
provide input to the budgeting process
• Review monthly, weekly, and annual reports
to ensure adherence to the operating budget of
Technology Assurance & Support Division
• Formulate strategies that result in positive
financial impact for the organization and
mitigates financial and operational risks
Experience
 From 16/7/2007 at current ,
working in Ministry Of Defiance
(National Defence college) IT Section
in Position Name: Information
Technology Manager
 From 2006 to 2007 working in Loaye
International co in position name
: Service Center Manger.
Job profile Summary of Responsibilities
KEY ACCOUNTABILITIES & ACTIVITIES
1. Strategy Planning and Implementation
• Design and implement Technology Assurance &
Support initiatives to support corporate strategy
• Establish Technology Assurance & Support plans and
provide input to Operations Unit goals that support
technology strategy
• Contribute to target setting and provide input to
measurement of Operations Unit scorecard
• Support corporate business goals by ensuring
adherence to operating budget for Technology
Assurance & Support Division
• Collaborate with Business and Functional Units to
identify Operations projects that meet future business
needs
2. Budgeting
• Manage the operational budgeting cycle and provide
input to the budgeting process
• Review monthly, weekly, and annual reports to
ensure adherence to the operating budget of
Technology Assurance & Support Division
• Formulate strategies that result in positive financial
impact for the organization and mitigates financial and
operational risks
• Provide input to funding, expense, cash flow and
budgetary controls
• Provide input to funding, expense, cash flow and
budgetary controls
3. Technology Assurance
• Manage the use of operational information gathered
from IT and NT operations to estimate higher level
satisfaction / impacts from what the overall technology
organization delivers and achieves
• Assure this information applied in systematic
improvement activities beyond / above routine
operational performance activities – drive additional
activities for Quality in design, build and operate
process stages
• Oversee conducting the in-depth quality &
performance analysis and generate reports to drive
improvement actions in the NT and IT organizations as
required
IBRAHIM SULAIMAN SAID ALAMRI
Objective
To drive better, end-to-end technology results
using operational information gathered from IT
and NT operations and apply this information in
systematic improvement activities beyond /
above routine operational performance
activities. To provide a support office for the
operations area with tasks including budgeting
support, P&C management, Vendor management, SLA
monitoring.
Education

 Master MBA & IT from Coventry university
and certified Microsoft
 BSc (Hons) Computer & Internet Application
Majan College.
Professional certificate
PECB ISO 7001 SECURITY
ECSS V9 SECURITY
Certified & Experience online Microsoft Certified
Solutions Expert (MCSE)
Certified in Information Technology
Certificate SharePoint
CITRIX
Certificate SQL
Certificate CCNA
Contacts
:91169997
90903773
Alamer0011@gmail.com

2. Current Vita
• Feed results of analysis into improvement actions in the progressive
agenda where necessary
• Execute processes for Customer Experience management in the
technology operations domain
• Develop and define business continuity, disaster recovery, and risk
analysis across all operational unit.
• Review network performance analyses and initiate and manage
network improvement projects
• Ensure adherence to service levels for corrective maintenance in
networks
• Direct and administer a quality program to ensure all operational
parameters are achieved to their optimum levels
• Review analyses of statistical and performance data and ensure
trend analyses of various KPIs is carried out regularly
• Identify critical issues such as overloading and overcapacity of the
network, and approve preventative tactics that mitigate risks
4. Technology Operations Support
• Manage the support office for the operations area
• Assure function of vendor management, including SLA tracking,
KPI monitoring, ensure contracts are met.
• Oversee Business continuity testing, follow up on internal audit and
Operations area project management
• Manage prime interface with outsourcing partners / vendors,
focusing on administrative tasks in maintaining and operating the
contract(s) with partners and ensuring coordination with neighboring
units on technical issues
• Ensure compliance (both with partner and internal) with negotiated
contracts, raising specific issues where needed
• Coordinate (re-)negotiations in case the scope of the contracts
increases due to additional requirements
• Oversee monitoring and ensure SLAs and KPIs are met, and drive
continuous optimization of respective agreements/ contracts
• Interact with delegates from Municipalities to build relationships
and resolve Municipality permission related issues
5. People Management
• Motivate Senior Management and empower direct reports by
providing the necessary tools and support required to
support the Division
• Establish clear direction, prioritize tasks, assign and
delegate responsibility and monitor the workflow of the
Technology Assurance & Support Division
• Build opportunities for Technology Assurance &
Support Division members to suggest, participate in and
contribute to improvement, innovation and knowledge
sharing initiatives
• Provide guidance and ensure that the Technical Operations
Division complies with Company policies, processes, practices and
systems
Skills
 Installing Hardware and Software systems.
 Troubleshooting variety of Computer issues.
 Setting up Computer Security Measures.
 Monitoring and Maintaining the Computer Systems
and Networks.
 Install and configure Computer Systems, diagnose
Hardware and Software faults and solve Technical
and Applications problems, either over the phone or
in person.
 Excellent analytical skills (focus on strategic and
conceptual thinking)
 Strong leadership and managerial skills
 Strong communication skills (oral, written,
presentation)
 Strong people development skills (management,
coaching and mentoring)
 Computer programming and database
management in preferred
 Fluent English language is mandatory
 Arabic language is preferred
Projects
 wireless network and make configuration in router, switch,
server in Royal Navy of Oman
 CITRIX Programmed Project in Ministry of defance
 HR System Development. Information technology authorizing
 Helpdesk system & internet application. IT section
 Share Point 2013 System With help development. In
National defance college
Language
 ARABIC : Read_ Write _ Speak
 ENGLISH: Read_ Write _ Speak